Unhappy with customer service!!!!
Called Abobe customer service. 2 hours later they call back, then have to listen to infernal MUZAK for another hour. Finally get tech agent, and phone call goes dead just about 1 minute later. No call back. Really!!! I have Lightroom 4. Almost every time I download photos from a single memory card with multiple days of shooting on it, the 1st days pictures import fine, but all or almost all of the remaining pictures have the "?" in the upper right hand corner, requiring a tedious and treacherous process of "locating" the shots. This usually results in the permanent loss of at least a few shots. I AM NOT moving the pictures anywhere, this occurs during a single import. Additionally, when I use the brush feature the return to it, there are no "dots" that allow me to edit/adjust previous work with the brush. I need help and I need it now.
Your second problem is easy.
In the Develop Module lower left the is a feature called <Show Edit Pins> - see screen shot.
Click on the small double triangle and select Always/Selected/Never. Or toggle through these options with the H-key as suggested by the previous post.
Your import problem is vexing.
When you do the import, make sure:
1) that you select <Move> at the top center of the Import Dialog and not <Add>.
2) On the right side in the Import Dialog, in the Destination panel select a folder to import into; and for "Organize" select by date.
That should import all your photos into the folder selected and into subfolders by date.
Similar Messages
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I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter? -
I reached my 1000th hour logged on the phone with customer service
I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.
Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector -
I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?
Unfortunately, only adobe can help you with that, as most people here are just posters such as your self and don't work for adobe.
If you go here and use the Chat now button (bottom of page), they should get you up and running by resetting your activations.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?
Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian -
I just signed up with Verizon 45 days ago and am unhappy with my service. I know about the ETF fee of $350/ per line but are there any other fees I will need to pay for the actual phone.
There are no other fees. You are not stuck with the phone, you can do whatever you would like to do with it.
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What is up with customer service lately???
Apple is the product of choice in my household and has been for many years. I work on a MAC, have two Iphones, several Ipods, two original Ipads and recently brought an Ipad2 for my youngest child. I have not even had the product for a month when this occurs: My child was working on the Ipad2 and went to pass it to his brother who was on the coach next to him. It slipped out of their hands and fell less than 12 inches to the floor. Before I could get to the Ipad my youngest son picks it up and cuts his finger open on the glass. The Ipad2 was cracked in the bottom corner and the glass shattered into tiny pieces. I put the Ipad away.
I call up Apple and explain my situation. I get the most ridiculous response from a supervisor. She claims that she can not help because when the repairs department opens a box that is sent in and see a broken screen they will automatically look in the system for a credit card number. They want $269 to fix it. As if there is no way she can over ride this.
For a company that is supposed to be so great with customer service they seem to not care so much about customer safety. How do you promote a product and say that it is so great for people of all ages. Yet not take into account that your product is composed of a highly breakable substance like glass and may have accidental damage. You promote apps for young children to use with your products yet when they get injured using your product you are of no help. I would really like some resolution to this situation. I have never had any problems with your products and have always praised your customer service very highly. This time around I was extremely disappointed. Please help reinstate the faith I have had in Apple for a long time.9of13 wrote:
..............The other is an everyday tool for living and entertainment. Apple tells us to let our children play games on it, stuff it in our backpack like a book, toss it on the couch like a magazine, fall asleep with it while watching videos, .........
You really have to read what you write before clicking on "Add Reply".
Apple does not tell you to let your children play games on it; there is no ad content featuring diaper clad toddlers stumbling around on your elegant wood flooring carrying your iPad. In fact, these forums are filled with horror stories of people who have done just that.
Apple has not recommended that you just stuff it into your backpacks or your briefcases and then casrelessly, casually toss those items around as you seem to think is the normal way to use them. In fact, these forums are filled with horror stories of people who have done just that.
Apple does not recommend that you toss it around like a magazine, which most sentient beings would recognize as being in many ways different from a sophisticated manufactured item. In fact, these forums are filled with horror stories of people who have done just that.
Apple does not recommend that you fall asleep with it while watching videos, or watch videos with it propped up on the edge of the tub, or anything of the sort. In fact, these forums are filled with horror stories of people who have done just that.
Bottom line is you made a judgement call in allowing unsupervised young children access to an expensive piece of hardware that they, through carelessness, inattention, lack of coordination, whatever the reason ..... broke.
No new life lessons there, I think. -
Is there an online chat with customer service.
is there an online chat with customer service on the verizon site.
This does NOT work! It only gives you so-called information but does NOT connect you to a service rep/live operator/whatever you want to call it! I was "lucky" enough to somehow get connect with someone and then got disconnected just as it looked like we were getting somewhere. I've been trying for the last 15 minutes or so to get reconnected, with absolutely no luck. I can't call in for help since I need to be pressing buttons on my phone as I get info from the tech support person. Here is the transcript of our "conversation:"
>> chat transcript removed to comply with the Verizon Wireless Terms of Service <<
It was at this point that we got disconnected! This site is worthless, as is the advice I've gotten every time I've ever had to get help at the Verizon stores.
Message was edited by: Verizon Moderator -
How to get in touch with customer service?
How to get in touch with customer service? Twice I had a chat and I would get an answer in a few days. Never heard a thing! I need an invoice for my book-keeping but I can't download it. It says: get in touch with the customer service. But I chatted for 2 times, tried to phone, They won't answer the phone. Where is the customer service!!!!!!!!!
Hi Regine43b,
Please refer to the following link for help with your monthly invoice: http://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html
If in case you still face issues, please contact support @ https://helpx.adobe.com/contact
Regards,
Sheena. -
Where do you post topics that have to do with customer service?
Where do you post topics that have to do with customer service?
What do you mean?
This is technical support user-to-user forum.
"Apple Discussions is here to help people use Apple products and technologies more effectively."
"your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well"
http://discussions.apple.com/help.jspa -
As I can contact me by phone or mail or chat or any way with customer service from Ecuador
As I can contact me by phone or mail or chat or any way with customer service from Ecuador
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
what is the exact role of customer service in automobile industry?
can somebody send any document if they have regarding sd with customer services.
will be more helpful
my id <REMOVED BY MODERATOR>
thanks in advance
rajanHi,
See:
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/CS/PMSMASC.pdf
Arthur! -
Long Time Customer Very Unhappy With Latest Service
First off, I've purchased at least $15k-$20K worth of my electronics at Best Buy over the last 10 years...5 flat screens, a Bose sound system, washer and dryer, a Samsung refrigerator....all without problems...until my most recent purchase. I can honestly say it has been the worst experience I've had in retail ever.
I purchased a Frigidaire FGHS2655PF5A on Feburary 13th, and it arrived quickly on the 16th. It didn't take long for the frost to build up and the internal fan to grind so loudly that it overpowered the tv sound in the next room so I called customer service on March 8th (the problems started earlier but I had other issues going on that took my time). Little did I know that Best Buy's return policy is 2 weeks. That seems really short for a $1,300.00 purchase. So I'm 6 days past a very short window to begin with and they offer to send out someone from Geek Squad to take a look at it. Personally, it sounded bad enough they should have just taken it back but I was given the "no exceptions" line several times, so I accedped the Geek Squad help.
The gentlman that came out was incredibly nice and professional, but he couldn't fix the problem. Apparently the first person I spoke with on the phone wasn't listening to the problem and sent a completely unrelated part, so the repair man ordered the right one and came back the next week to install it. Unfortunately it didn't work, and I still have crazy grinding and frost.
I called the repairman and he in turn called back at the office to have someone call me to schedule a new appointment. I had a voicemail from someone who said to call back to Geek Squad, and that he had an open ticket for me to schedule more help.
I called in tonight (April 14th)at 7:50 PM PST and got an incredibly unhelpful individual who said "Oh I see the ticket but I can't fulfill it. We were never supposed to even help you the first time" I responded "Well you kind of didn't, hence the reason I'm calling back, but are you telling me you won't send someone out to fix this broken refrigerator?" He said he would check with his manager and put me on hold. Five minutes later he said his manager denied the request. I asked to speak with the manager and he told me "It will be a long time, she's busy and I think she just left the floor" I asked him for his ID number or last name for reference and he said "I can't give you that information" Then I asked him for his supervisor's name "I can't tell you that either". I told him I'd wait for her to be available. 10 minutes later he came back and said "She's still busy, do you want to wait?" I said "Absolutely". 10 minutes later, he came back and said "I've been instructed to schedule someone to come out but I'm not doing it under my name so I don't get in trouble. My manager said that she was going to take too long and didn't want you to wait so I could submit the order"
So here's the situation I'm in. Long time customer, horrible experience that hasn't been indicative of all of my experiences, but this one was terrible. In the past I've had nothing but great things to say about Best Buy, but given the incredible frequency of how obnoxiously loud my refrigerator is, I have a story that I will tell everybody that comes into my house and asks "what the heck is that noise?".Hello Jmcc084,
Welcome to the forum. In our household of 5 (sometimes 6 when my son is home from college), I could not see myself being without a fully functioning refrigerator. Also, the grinding noise sounds dreadful. I can completely understand your frustration, and I'm very sorry to hear how many troubles you've encountered to get it repaired.
Using the e-mail you registered on the forum, I was able to locate the service orders for your refrigerator, and I will be reaching out to the appropriate team to gather more information. I will be following up with you as soon as I have more details. In the meantime please do not hesitate to let me know if you have any further questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message -
Need to speak with customer service executive
Hello,
I just finished talking to customer service over the phone for 2 hours, and no results. So I am trying here.
Mid August I wanted to get nfl redzone, so I called customer service and they said I needed to upgrade my package. I was not interested in getting a new package, but the agent said it will end up costing less because he said I was paying too much before. So I agreed. My original Bill was $313.10 including verizon wireless. The bill for this month came to $374.14. So it did not come to less, but $61 more.
Today I called customer service to talk about what happen. After being on hold serveral times (around a hour total). The agent insisted it was Verizon Wireless that increased the bill and not fios. She said she will talk to Verizon Wireless with me. After being on hold for another 30 minutes, I believe she accidently (and I hope accidently) disconnected me and connected me directly to Verizon Wireless. Verizon Wireless did not have the solution (as it had nothing to do with them), and tried to connect me to Tech Support, also no solution. I asked for number to call to get the answer, and they gave me the original number, there was no way I was going to call that again. The process took around 2 hours.
After doing research on the bill, I believe I see where the problem is. Note, my bill is combined into one (Fios and Wireless). The original guy I talked to in August said it would not cost anymore by upgrading the package.
My bill before the change in August looks like this:
Quad Play: 150
FIOS Voice 30
Fios TV 50
Internet 20
Wireless Share-700 50
Multi-room 53.99
Verizon Wireless 74.97
Total 278.96
My bill after change:
TriplePlay: 129.99
FIOS Voice 30
Fios TV 64.99
Internet 35
Multi-room 53.99
Verizon Wirelss 124.97
Total 310.94
As you can see, the original guy said I would be paying less, but that was not the case. And btw, not only was my monthly bill higher, I was charged another $20 for Partial month service change!!!
The problem is with a Fios increase, the wireless has always been 124, it was just separated in the original bill (50 and 74).
Anyway, I am very very very unhappy with how much time was wasted, and the fact that there was no solution, and the fact that my bill is higher, and the fact that I need to post here. Can you please have an Executive customer service call me; otherwise, I think its time to move on.
ThanksYour issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
Extremely Disappointed with Customer Service
Saturday, August 1st, my daughter called Verizon customer service to increase my internet speed. The representative helped and said the upgrade would take effect Thursday, August 6. We receive a call on the 6th and were told that we now have the increased internet speed. The internet stopped working once the upgrade took effect. It is Sunday, August 9th and we still do not have internet.
When we call, we’re informed that the call is recorded and I hope that is true. If so, I’d like a customer service manager or specialist to please review the calls that we made from our home number, {edited for privacy}, on Thursday, August 6th, Friday, August 7th, Saturday, August 8th and Sunday August 9th. I believe anyone that listens to our calls and the responses we received from the initial service representative would understand my great frustration.
August 6th, my wife called to notify Verizon that the internet is not working and to get it fixed. She went through the initial trouble shooting attempts with the customer service representative. After, the representative said that a ticket would be created and the issue would be fixed in 24 hours.
August 7th, I called and spoke to another customer service representative. This representative said that the first representative was mistaken, it takes 48 hours. The representative said there is a ticket with the central office.
August 8th, I called to follow up because it has been 48 hours and I was assured we would receive a call from a network specialist. During the call, I was put on hold and disconnected. In the beginning, I was asked for a call-back number. Why did I not receive a call back? I was again told that the first line customer service could not give me any other information than there is a ticket with the central office.
August 9th, my daughter called to get information about why we still do not have internet. We were told 48 hours and at this point, it has been well over that time period. We have not received a call back from a specialist, as promised as well. She spoke to Edward at around 9am, Pacific Time. He informed her that the central office only received the ticket today and said that we would definitely be receiving a call “soon” since it has been more than 48 hours. She asked if she could speak to the central office herself or a network specialist since he could not give her any answers. He informed her that he could not. She asked if she could speak to his supervisor because she was unhappy with not receiving any answers after 4 attempts to resolve our issue. He said that the supervisor would tell her the same thing. She said she understood that he tried everything he could but she wanted to express her frustration and displeasure with not receiving any answers. She had to ask 3 times for the supervisor. He, then, put her on hold and a moment later, the call was disconnected. Again, at the beginning of this call, he asked for a call back number. Why didn’t she receive a call back after the call was disconnected?
When my daughter initially called to increase the speed on August 6th, the first representative she spoke to had put her on hold and she was disconnected. 3 out of 7 times we tried calling Verizon, we were disconnected and not once received a call back.
1. Each representative gave us answers that were inaccurate and conflicting. We did not receive helpful or satisfactory answers.
2. Repeatedly, we were told that we would receive a call back from a network specialist within a time period, and have not.
3. On multiple calls, we were disconnected at very suspect moments during the calls, and did not receive a call back.
4. After 4 days, we still do not have internet or any inclination when my issue will be resolved.
We have no assurance that our issue is being worked. The first-line customer service representatives should receive better training to handle issues such as ours. Hearing conflicting answers from different representatives, receiving broken promises, and being hung-up on is unacceptable from any service providing business. My frustrations are enough for me to search for another service provider.Hi busohio,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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