Unhappy with iPod experiance

Let me tell you about my week of iPod troubles, I bought an 80GB Classic from a retailer on Monday May 12, 2008 from day one It kept locking up, and I never even got to use it. I returned it to the store and got a refund because they had none to exchange it with, so I decided to drive the 40 minutes to the Apple store to get a new one, this was on Weds May 14th 2008. I successfully bought another at the apple store and brought it home, everything was fine for a few days until the click wheel stopped working so today I made the long drive back to the apple store and had an exchange done, as soon as I got home and connected the new ipod to my computer, it was making loud knocking noises, so once again I drove back (2nd time today, 3rd exchange this week) and got another replacement. I am thoroughly unhappy with my experience with your product, and was originally thinking of buying another Apple product this summer, but will be thinking again because of my recent horrible experience with your product. You should really better check your products before they are shipped to stores.
Where can I contact someone regarding this issue?

Hiya, the 80 gB ipod should be pretty sound. it's the 160 gb that's more fickle.
1) you can feedback to apple direct http://www.apple.com/feedback/
(select the ipod that's yours)
2) If you can get to an Apple Store (you can book the "genius bar" online in advance), they are EXCELLENT and very helpful.
I converted from Windows/PC to Apple in 2004 and have not looked back once. Your ipod might just simply be faulty (the new ones do not like to be knocked about, expecially not the 160 gb, as it's got two thin layers of harddrive).
Good luck

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Hello,
While your symptoms don't exactly match the descriotion, this article may be usefull in discovering if there is a setting on your computer that is causing this to happen.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
-Griff W.

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Message was edited by: rguillory

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<http://www.macupdate.com/app/mac/30657/calibre>
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Message was edited by: BobHarris

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Unhappy with iPod experiance

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