Unhappy with Reader for PC Software

I agree 100% with the previous posts. Reader PC is simply the worst app I've ever come across. I just purchased two PRS-T1 Readers and have spent many hours now trying to manage audio files, with no success.
In addition, the operation of the audio app is very poor. A $10 MP3 player outperforms this unit by a long shot. When you set the unit to "shuffle" it shuffles only within the album, not the whole library. This alone renders the audio part of this unit useless.
Come on Sony. Get this fixed fast. I will never recommend this product until a thorough fix is in.

Gosh... I wish I'd read this before purchasing my PRS-T1. USER-978426 is being way to kind. This may be the worst software ever created. These reviews should be posted on Amazon, where they are more findable, as well as here.
If you are considering a purchase, run, don't walk from this device. The reader works fine. The Sony "Reader for PC" software is an abomination, as is Sony tech support for this product. I have owned the reader for about 7 months and it has consistently produced errors: "Internal Server Error -40322 (413)"... how helpful is that... when the device is plugged into my PC. At other times it just hangs or crashes. I have spent hours on the phone with their tech support trying to resolve the problem, to no avail. I let one of Sony's tech support people remote in to my PC to fix the problem... he couldn't fix it but, in the process of trying, he wiped out a book with about 40 hours of notes, highlights, cross references, etc. that I had prepared for a class. Yesterday I spent several more hours with Sony Tech Support trying to solve the sync problem. He had me remove all the books from my Sony "Reader for PC" library. When I plugged my reader back in today, it wiped out ALL the remaining books, including notes, highlights, etc., on my reader... totally without warning or any action on my part. No "You are about to delete... do you want to continue" message. Well over a hundred hours of work down the drain. When I called Tech support this morning all they could say was "I apologize, your work is not recoverable." To add insult to injury, after removing all my books and notes from my reader, the PC software once again said "Internal Server Error -40322 (413)"
I paid more for this reader because I felt it was worth it to get the best... what I got was the worst. This is literally the worst product experience I have ever had. Sony... what happened to ya?

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