Unhappy with warranty timescale

I have an outstanding issue with my daughters Laptop which no one seems to want to assist with, please see below communication sent:-
22/03/2014
Dear Lenovo
Last year I purchased a Lenovo G580 15.6-inch Laptop (Blue) - (Intel Celeron B830 1.8GHz Processor, 6GB RAM, 1TB HDD, DVDRW, LAN, WLAN, BT, Webcam, Integrated Graphics, Windows 8) via Amazon, the purchase date was the 17/06/2013, order deetails listed below:-
Delivery #1: Dispatched on 17 Jun 2013 1 package via Yodel Delivery Address: paul warne xxxxxx xxxxxxxxx xxxx xxxx xxx United Kingdom Delivery Option: One-Day Delivery Items Ordered Price 1 of: Lenovo G580 15.6-inch Laptop (Blue) - (Intel Celeron B830 1.8GHz Processor, 6GB RAM, 1TB HDD, DVDRW, LAN, WLAN, BT, Webcam, Integrated Graphics, Windo Sold by: Amazon EU S.a.r.L. Condition: New £299.99 Amazon Prime: One-Day Delivery is free Item(s) Subtotal: £249.99 Postage & Packing: £0.00 ----- Total before VAT: £249.99 VAT: £50.00 ----- Total: £299.99 ----- Total for this Delivery: £299.99 ----- Payment information summary Item(s) Subtotal: £249.99 Postage & Packing: £0.00 ----- Total Before VAT: £249.99 VAT: £50.00 ----- Total: £299.99 ----- Grand Total: £299.99 Payment Method: MasterCard/EuroCard | Last digits: xxxx Invoice Address: paul warne xx xxxxxxxx xxxxxxxx xxxxxxxx, xxxx xxxx xxx United Kingdom
However the hdmi connection has stopped working, I've check on your website and it states rare you able to advise how I can arrange for this to be repaired under the warranty.
Kind Regards
Cher Warne
Hi,
Thanks for the response, however I am confused as I only purchased the laptop in June 2013, so how can the warranty have expired already?
Kind Regards
Cher Warne
I have yet to receive an response from my last email and am concious that the one year warranty that I beleive should be in place will be up soon. Please could someone reply ASAP.
Kind Regards
Cher Warne
Moderator Note; picture showing system s/n removed, private information edited to prevent misuse

Hi Cher, welcome to the forums,
I don't know where you sent the email to, but it's not uncommon for the warranty database not to be 100% accurate; Lenovo don't know in advance how long a system may be stored in a shop or warehouse before being sold. There is a tollerance built in from the manufacturing date, but they cannot accurately calculate this for each individual system.
If you call support to open a support case the support representative will ask for your system's details including the serial number and see that the warranty has, according to the database, expired. In such situations all that is required is for you to inform them of the purchase date, they will then request you to send a copy of your purchase invoice, by fax or email, to the entitlement team along with the service call number they issue you.
Once the entitlement team have adjusted the system's warranty status the call will proceed as normal.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
Deutsche Community Comunidad en Español English Community Русскоязычное Сообщество
PepperonI blog

Similar Messages

Advice on Retina Display buy after unhappiness with 13" MBP

i am hoping to buy a new retina display macbook pro soon and would like to only get a 13" sized model but i was extremely unhappy with the performance of my 2009 13" which will be out of applecare warranty in about two months.
is there any way to get a handle on "how high" i have to go with my purchase and what to focus upon? i mean, i understand that i want to get as many cores as possible and that i want to get as fast a processor as possible and that the independent graphics card is on the 15" and not on the 13" but i really don't work a lot on my laptop all that much or all that intensively. OTOH, the current lappy is not so happy for some reason.
i have adobe creative suites 5.5 on my 2006 mac pro and i have parallels 8 and some CAD software that i need to use in windows on the mac pro but i really, really don't do a lot of work with my laptop and have still been quite unhappy despite putting a full 8 GB in this machine about a year or a year and a half into buying it.
is there a way to make an intelligent decision on where to spend my money on a new machine without being totally paranoid and thinking i have to buy the top of the line 15" with respect to all of the above options (and spending 3K on a machine i don't use very intensively)? i mean, i may go to a conference once every two years and want to work in CAD in parallels but other than that i am almost strictly on the Mac Pro for anything moderately intense.
fwiw, i would like to go with the retina display as it is the most current technology.
TIA

Hardware does fail occasionally, but part of why I would take mine to an Apple Store would be for an opinion on whether the problem was hareware or software. Since it has been less than a year since your bought your MBP-R, it is still under warranty, just not eligible for free phone assistance. If you have neither an Apple Store nor a trusted repair facility available to you, that will make it tougher.
Do I understand you to say this only happens after it has been asleep for a longish time? You can keep it from happening by waking it up sooner or by shutting down when you expect to be away for a longer time? I'm not sure what that tells us, but it in interesting.
Do you by any chance have a bootable copy of your system on an external disk? Preferrably one that was made before you started experiencing the symptoms. If so, does the MBP-R present the same symptoms when booted from that copy?

Defective Keyboard on new HP DV7. I am so unhappy with HP.

I am totally frustrated and unhappy with HP. I just purchased an HP DV7-1285. Within two weeks of owning this $1200.00 laptop, the paint on the keyboard is rubbing off leaving my keys unreadable.
Online customer support could not help except to say that I should mail my p.c. into a service center to be repaired. They would not send me a new keyboard for me to replace myself.
I am so unhappy with HP. I have never had this problem wth Dell or the other manufacturers of p.c.'s.
Does anyone have a clue what I can do?
Thanks!
MES
Washington D.C.

MES wrote:
I am totally frustrated and unhappy with HP. I just purchased an HP DV7-1285. Within two weeks of owning this $1200.00 laptop, the paint on the keyboard is rubbing off leaving my keys unreadable.
Online customer support could not help except to say that I should mail my p.c. into a service center to be repaired. They would not send me a new keyboard for me to replace myself.
I am so unhappy with HP. I have never had this problem wth Dell or the other manufacturers of p.c.'s.
Does anyone have a clue what I can do?
Thanks!
MES
Washington D.C.
You have to send the unit in to HP for repair, because the keyboard is not classified as a user-replaceable part. These are their warranty terms.
If you don't want to do that, you could always purchase the keyboard and install it yourself.

I just sent the following in a drop down box that allowed reporting system problems:I am most unhappy with your Lion 10.7.3 operating system that I installed on this MacBook: Hardware Overview:    Model Name:     MacBook Pro   Model Identifier:     MacBo

I am most unhappy with your Lion 10.7.3 operating system that I installed on this MacBook:
Hardware Overview:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro5,4
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.53 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          3 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MBP53.00AC.B03
SMC Version (system):          1.49f2
Serial Number (system):          W8******7XJ
Hardware UUID: ******
Sudden Motion Sensor:
State:          Enabled
1. The scrolling, as far as I've been able to determine, is by using the slide bar to the right of most diplays. There are no up or down arrows that allow slow movement
2. The top and botton toolbars are not visible. The top one appears when you point the arrow to the top of the screen but the same doesn't work well if at all pointing the cursor to the bottom.
3. When downloading, something jumps to the upper right of the screen. I could point and click it and get a diplay if my downloads. I was attempting to fix some of the above. Now the little thing jumps off the screen and I can't get to it.
4I was trying to installMacBook Pro EFI Firmware Update 2.3. I got message it couldn't be installed on my system.
5. The red yellow and blue bullets that allow shutting down, minimizing and maximizing are missing on most open windows.
Can you do something about these problems
It's problematical that one can't communicate directly with Apple to resolve these problems
<Edited By Host>

1: I'm scrolling this page right now using the arrow keys.
2: Press the escape (esc) key to exit full-screen mode. Select Apple menu > Dock > Turn Hiding Off.
3: ???
4: That's because you downloaded an update for another model.
5: See 2.

Unhappy With Veterans United Lighthouse Program- Anyone know about breaking the agreement?

We started on the Veterans United Lighthouse program at the end of May, at that time, we had two of our three credit scores over the 600 mark and were told we only needed to gain 19 points on our credit score to be preapproved for a loan. When contacting them, we had planned on paying off some delinquent medical debt to help our score but they said not to touch it that all we needed to do is open one credit card account and that would probably do it for us... the lady suggested Wells Fargo for the card... and we were rejected and lost points on our credit score. We did find a card that approved us but then also saw another drop on our score. Anytime we call to try and get direction or answers to questions, she gives us conflicting advice... and now that our credit score fell she says "maybe you should pay down that medical debt"... this is what they told us not to touch when we began. It's very frustrating.We were supposed to at least be under contract and moving forward by now because we need to move to a different city for my husband's job in August but now she says it will take several more months... we are VERY unhappy with the service (or lack of service) we've gotten there and think it would just be better to handle our credit on our own because all she's done is give advice that caused it to fall. SO, here's my question... when we started the Lighthouse program, we signed an agreement that said something like "if you use the lighthouse program you agree to use us for your VA loan"- so now that we are very unhappy with the program, are we still bound to use them for a VA loan? I have read so many negative comments about Veterans United since I started myFICO message boards yesterday and this is very concerning for me. This form I signed was a digital, online form so I don't have a copy (I know, that was dumb of me to sign it- we were recommended to the program by a friend of ours who had a good experience so our guard was down a bit). ANY ADVICE?Current credit scores are now: 586, 602 & 583... rental houses are very expensive where we're moving to and we really NEED to buy but now it seems unatainable.

Revelate wrote:
Welcome to the forums! If you want to make gains in your score, my first and always recommendation is to do the following: 1) Post all your negatives and ask for help resolving them in the Rebuilding Your Credit forum, there may be some simple quick wins for getting them deleted.2) Post the whole darned enchilada in Understanding FICO Scoring: card limits and balances, loans, negatives, etc; this is for putting lipstick on the pig to optimize an instant in time pull. We're not FICO employees but this forum and one or two other places online are the next best thing when it comes to FICO optimization. LO's unfortunately often don't know what they're talking about when it comes to FICO scoring, though your LO was right the first time, don't touch those medical collections by simply paying them, if you can't get them deleted they will not help your credit score and might even bring it down further. The card advice, ugh, there's very few circumstances where that would have helped immediately and there's always a tradeoff involved with opening a new account when we're weighing potential advice on that front. I don't know anything about that particular program but hopefully someone will be able to give you better information on that. Thank you for the advice- I'll give it a try!

UnHappy With Built in iSight

I have a macbook and im kind of unhappy with the built in iSight. I think it is awsome idea for location but the quality is not that great. Ive seen many pictures on apples website showing confrences but unfortunatly my iChat conferences are always blurry no matter the connection. Am i doing something wrong with my iSight or is there anyway to enhance the picture quality?? Thanks in advance for the help

The perceived poor video quality probably has nothing to do with the built-in camera itself. More likely it has to do with Internet connection speeds or some other issue.
I suggest you try connecting to me at [email protected] or to one of the other testers for additional feedback.

VERY UNHAPPY with multiple issues concerning my account.

I have been a Verizon customer for about 3 years now, and I was out of contract after my first two years, and when my iPhone started having issues last month, I took the plunge and purchased another phone, a Galaxy s5, last month, and went back in contract. I am unhappy with MANY things right now:
~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
~Guess what? SHE didn't send me the form, either.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
If you are adding all of this up, here is what I am currently out:
~$50 rebate because two people promised to give me something and didn't, and it ran out.
~$27 for a phone charger I said I didn't want, but was thrown in on the sly with my phone box/phone case/accessories last month with my phone purchase
~Insurance I said I didn't want (I did get this rectified)
~Approximately $324 in company discounts over the past year, and $50 company discount on my phone that I just purchased last month.
This is at least $451 of charges that I have paid for, but shouldn't have...and I get no apologies...just the run around from customer service reps and reasons why they can't help/won't help me. The only person who has been helpful was the phone rep who removed the insurance I didn't want from my account.

~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
Any problems with an iPhone must be addressed to Apple. Verizon can't touch your iPhone for service.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
Before you left the store you signed a receipt for the sale. Why didn't you read it?
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
I agree it's inconveinient, but I can't see a way around it. You certainly should call and inform the store of the error and that when you can you will return the charger and expect credit.
~Guess what? SHE didn't send me the form, either.
Rebates can be printed online.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
Also would have been fixed if your read your receipt. Can also be removed from your account online with no need to call customer service.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
Rebates are based on purchase date.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
They are not responsible for you not taking the discount and they never discount phones, only service.
One customer to another, you have no basis for these complaints. I do applaud you for buying your phone outright. That way you also can keep your line discount. ( or have you requested the line discount? It isn't automatic )

HT4623 if i am unhappy with new software then how to go for earlier version

if i am unhappy with new software the how to go for earlier version

Sorry, Apple has no approved method to downgrade the version of iOS on your iDevice. You can voice your displeasure with the iOS by leaving feedback at the appropriate subsection from the link below.
http://www.apple.com/feedback/

I got factory unlocked iphone5s A1530 model from india with warranty... Now i shifting to rgina canada so will this phone work in canada with canadian sim card...with canadian operators

I got factory unlocked iphone5s A1530 model from india with warranty... Now i shifting to regina canada so will this phone work in canada with canadian sim card...with Canadian operators permanently...

Remember though, that although you have warranty on this phone, it is only valid in India and NOT Canada, because you purchased the phone in India and iPhone warranty is country specific, so if you have problems with the phone, then you'll need to take it back to India to get it fixed.
If you will be in Canada for any length of time, then buy a new phone in Canada. It will be guaranteed to work then and you will also have warranty cover.

Sales return with warranty and without!

Hi,
I have a scenario like sales return,
2 cases, with warranty and without warranty
I need your guidance on controls,
1st case with warranty,
Stock has been taken in to the plant with respect to sale return order.
I generate service order SM01 (Non revenue generated)
Maintain operations and material
goods issue and operation confirmation
technical completion.
Now I run DP90 for resource related billing. And need to control that service order cost does not go to billing document. But I don't want to bill the customer.
Please correct me, I only settle my service order and leave it. How should I go about it. Please help me.
2nd case, when there is no warranty,
I create a service order SM02 (revenue posting allowed)
Maintain operations and material
Then run DP80 to generate quotation and confirm quotation.
goods issue and operation confirmation
technical completion.
Run DP90 for billing the customer.
Could you please suggest me if I need to make any changes to this. If so, which part of it (SPRO) i need to configure.
And as per my understanding if service contract exist then it will help to determine fixed price in with out warranty case.

Hi,
Yes I could able to run DP90 though I don't declare the order as revenue based. Infact the if refurbishement order (SM03) has to trigger automatically from sales order RA. Infact if it is revenue based we canot even generate it from sale order.
You can even refer to this following link which states that cycle.
[http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
I have only doubt during this process billing is based on DIP profile. But how does pricing procedure is coming in to picture. And how and where to link Pricing procedure. Please guide me. And from one of my collegue came to know that accounting Indicator can be used to get discount condition in pricing procedure so, that when we run for Warranty cycle we can bring that condition to get 100% discount through KBM1 condition type.
Regards,
N,Nagaraju

Integration of service processing with warranty claims node not appearing

Dear experts,
Plant Maintenance and Customer Service => Maintenance and Service Processing => Integration of Service Processing with Warranty Claims
Integration of service processing with warranty claims node not appearing in SPRO.We are using ECC 6.0.How should we get this node?
regards,
ashraf

Hi,
It will not be in core solution. As far as I know you need Aerospace & Defence solution (DIMP) for this functionality.
-Paul

Can i use unlocked iphone6 in india buying from uae with warranty?

is that possible to use iphone 6 in india buying from uae with warranty?

Warranty will be valid only in UAE. FaceTime will not be included and cannot
be installed on an iPhone meant for UAE. 4G/LTE may not work properly.
Buy the iPhone in India to avoid these problems.

I accidentally dropped my mac and I think I broke the LCD. How much would I have to pay with warranty?

How much would I have to pay to get it fix with warranty?

The cost varies depending on where you go to get it fixed and how much damage was done, but neither the warranty nor extended AppleCare covers that in any case.
(106618)

Extremely unhappy with pre install service

I moved house in August and decided to go for the fibre upgrade as it was available in the new property. I was given an install date almost 6 weeks after order which was quite a bit longer than I wanted but it was the first available so I agreed. ON the install date the engineer didn't turn up, I called BT and they couldn't give me a reason for this and when I told them I was unhappy with the service I was offered £10 credit and a priority install date which was to be rearranged the next day. Imagine my surprise when I received a text message with an expedited date 3 weeks away! I called and waited in line again to get my install date brought forward, I thought this was a reasonable request considering I had already waited 6 weeks. The call centre guy advised me that I had to cancel the order which would allow him to open a new one and move the date forward, this would take 24 hours. I foolishly agreed and received an email the next day with my new install date....... only 5 days later than the one I had just cancelled. I am so unhappy with the level of service I have received I want to cancel the whole lot and go with another provider. Does anyone know how I can speak to someone who can give me some information and get this resolved?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I received my new Verizon Edge bill in the mail and it is $80 higher than my old plan. I have been so unhappy with this change over. Went through hell getting our second phone activated because of a weird computer glitch and when we asked if we would re

I received my new Verizon Edge bill in the mail and it is $80 higher than my old plan. I have been so unhappy with this change over. Went through hell getting our second phone activated because of a weird computer glitch and when we asked if we would receive any consideration for the time, travel, and money we put into getting the phones the way they were supposed to be, we were told to wait until the bill came and then they could make adjustments. Now I have the bill and have no idea "who" the we would be that could make adjustments. To top it off, the only way I know my account will get any attention is to post this in chat. I am so disappointed and will be counting the months until our phones are paid off and we can change companies.

Call 800-922-0204
I just purchased a new device using Verizon Edge. Why does my bill look higher than normal?
There’s two reasons why your first bill after signing up for Edge might be higher than normal:
Prorate Charges – If you upgraded an existing line and did a price plan change, you may have price plan charges and credits that went into effect the day you upgraded.
Sales Tax – Most states require sales tax on the full retail price paid by the customer, which in most instances will be charged at the time of the first invoice.
Note: Customers who purchased devices in AL, AZ, CO, IL, NM, ND or SD will be billed taxes and surcharges monthly as payments are made.
Your bill will normally include:
Your last Edge installment payment
The next Edge installment charge
If you are on a MORE Everything Plan, a monthly access discount for each qualifying line.
The details of Edge installments and discounts can be viewed at the line level portion of your bill under Monthly Charges and Equipment Charges, or in My Verizon, My Bill then Charges By Line.

Unhappy with warranty timescale

Similar Messages

Maybe you are looking for