Unicode character not displaying when PDF is created using PDFMaker

Using Adobe Acrobat Pro 9
Our company letterhead contains a special character (Unicode 25AA "Black Small Square"). When a PDF is created of a Microsoft Word document (2003 or 2007) using the PDFMaker, that character is not displayed in Acrobat (shows as whitespace). Strangely enough, if I search for the character in that PDF file using the Acrobat search function (query "u/25AA"), the search finds the character, but again, it is displayed as whitespace.
However, if I create a PDF from that same Word document by printing to Adobe PDF, the character displays correctly in Acrobat. Additionally, if I do a SaveAs to PDF (Using the Microsoft plugin), the character displays correctly in Acrobat. This leads me to believe that muy issue is related to the PDFMaker (as opposed to the PDF printing function) and how the character is embedded into the PDF file. I have tried opening the PDF in other versions of Acrobat, but I get the same result.
Any suggestions? We would like to utilize the convenience of the PDFMaker for our letters and reports, and not have to use the print function. I can email a sample of all the PDF's I spoke of upon request, but the issue should be reproducable using the following steps:
1. Open MS Word and type (or copy from the Character Map) unicode character 25AA in Arial font.
2. Save Word file.
3. Use PDFMaker to create PDF file.
4. Open PDF file and view results.
Any guidance or help is appreciated.
Phil Hinton

First, check the fonts in the PDF to be sure that they are not embedded (you are likely correct that there is a problem). What job settings are you using. Try the press or print. Also check the job settings to be sure that ALL fonts are to be embedded.
Also, check the log file of Distiller (set it to not be deleted in the settings). If there is an issue with the license of the font then the font will not be embedded. In that case you need to find a licensed version of the font or change to a different font.

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