Unified Attendant Console - License and Remote Site

I need an Attendant Console solution for a 6 site IPT design. I have CUCMBE at the corporate site with 5 remote locations. I want to have an Attendant Console in each location. I was going to use the Business Attendant version, but see it only support 3 Queues, thoguht I had read it was 6 queues, so I guess I need to go with the Enterprise version.
1. To support 6 active clients, I need to order 6 licenses at $2950.00? Seems awful expensive compared to the old Attendant Console...
2. Queues would need to be created for each site, Business only has 3, but Enterprise has 50?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

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One WLC for Headquarter and Remote Site

Hi
I have a question about the WLC remote deployment.
We have the following design at the moment:
Headquarter
- Network 192.168.49.0 /24
- WLC 4402 Version 4.2.61.0
-- 3 x LAP1252
-- Layer 3 LWAPP
-- SSID wep
-- SSID wpa
- Windows PDC with Active Directory, DHCP Server and local Data Storage
- ACS Version 3.2 for TACACS and RADIUS authentication --> External DB to Active Directory
Remote Site
- Network 192.168.50.0 /24
- 2 x LAP1252
-- SSID wep
-- SSID wpa
- Windows PDC with Active Directory, DHCP Server and local Data Storage
- ACS Version 3.2 for TACACS and RADIUS authentication --> External DB to Active Directory
Connection between Headquarter and Remote Site
- 2 Mbit ADSL
The problem is, that the wireless clients on the remote site get an ip address out of the headquarter DHCP Range 192.168.49.0 /24. The users on the remote site
most of the time only use the local data server in the remote office. With the actual design the hole traffic is switched over the 2 Mbit ADSL connection the the
WLC in the headquarter and back to the remote site. That works but it is not that performant.
The problem could be solved with HREAP, but what I think is, that it is not possible to have the same SSID at headquarter and remote site with different VLANs.
How can I achieve, that the clients on the remote site connect to the same SSID (wep or wpa), get an ip address from the remote site DHCP server (192.168.50.0)
and the traffic is switched localy.
I hope you understand what the problem is.
Thanks in advance for your help!

Yes, putting the remote AP's in HREAP mode will allow the same WLANs to be available on the AP's but the traffic would be locally switched at the AP instead of being tunneled back to the controller. After you put the AP in HREAP mode you then would configure which VLAN you want traffic for each WLAN to be dumped onto for that AP.

When you expand to show local and remote sites, in DW CS6 how do I get the local to be on the left?

When you expand to show local and remote sites, in the previous verions of DW, the files type (local or remote) selected when not seeing both, automatically came up on the left. I liked local when I am editing and when I am ready to upload I expand to see both local in remote. Before, the one you had selected, in my case local, was always displayed on the left. Now in CS6 when I have local selected before I expand, the local is on the right and remote on the left. For me that is not correct. I find that having local on the left works best for me like reading, left to right, I want the local on the LEFT so I can put the updated from left to the remote on the right.
-->In DW CS6 how do I get the local to be on the left?

Thank you so much! That did it!

CUAC 10 Advanced / Unified Attendant Console silent install

Is it possible to push / silent install the Cisco Unified Attendant Console 10.x Advanced client ?

Currently, it is not possible to push/silently install the Advanced client. We are in the process of completing a deployment tool that will make this possible for Standard but would need to explore the option for Advanced.

Help with local and remote site setups

i've always use dreamweaver to point directly to the dev server files and edit them, save them, and run them. i was the only developer for some time but now we have other developers onboard and we started experimenting with using subversion.
i need to understand how i can leverage the local site and remote sites with subversion so that we arent editing the remote files directly. ive played around with the setting and i think i need to GET the files and have it copy to my local site. however i cannot RUN the files since i dont have Coldfusion on my local machine its only on the DEV server. I used to make a change, press F12 to run the file and could see my changes. can anyone point me in the right direction?

First, move the styles from the form generator to the <head> of your document. Otherwise there is a possibility browsers could ignore the invalid code.
Then move your form div inside the banner div and set the attribute float:right; in your CSS for the form div. Then you should be good to go.

Attendant line status at remote site

we have a centralized 4.1.3 call manager with remote site using mpls. we set up the attendant application for the receptionist at the remote site and everything worked as expected. The next day, she no longer could see the line status.
I've tried it from the main site and it works fine. We've tried restarting the services.
Does anyone know what might have happened?
thanks
Rob

problem turned out to be the windows xp firewall running on the receptionist pc. when it was turned off, line status worked.
solution is to add the acclient program as an exception in the firewall settings
Rob

Out of memory errors when trying to sync local and remote sites

We cannot get our remote and local sites synchronized for the first time. We have a huge site and we get out or memory errors or the synch just doesn't work. Any solutions or insights?
Our site has 9,000+ HTML files and accompanying images, pdfs, etc. When we try to synch the remote to the local for the first time, it just will not happen. Every once in a while someone gets lucky, but for the most part, we either get an "out of memory" error or the synch just doesn't work, and it doesn't tell us anything. It just stops responding. HELP!

Hi dmooresatx,
I am not aware of the limitations of the file sizes that are allowed for a successful sync operation. If you are using a purchased version of Dreamweaver CC, send me your Adobe ID along with your contact details (phone, email number). Click on my picture and use the message option. If you are using a team license, get these details from your administrator.
Thanks,
Preran

WLC 5508 and remote site (DMVPN) Access Points

Hi All,
We just purchased a WLC 5508 and would like to know if it will control remote VPN site Access Points. Here are the details:
The 5508 will live at our home office. We have multiple remote sites that are connected via Cisco's DMVPN. Each site has one Cisco 1131 Access Point hanging off of either a Cisco 1841 or a 2811 that is using DMVPN back to the home office 2811. Can the 5508 manage the remote Access Points?
Thanks for your help guys!

Are you are talking about OfficeExtend?
Cisco OfficeExtend
https://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns430/solution_overview_c22-523307_ns348_Networking_Solution_Solution_Overview.html
OfficeExtend supports 1130 & 1140 as long as you have the Wireless PLUS (WPLUS) Software.
OfficeExtend Access Point
http://www.cisco.com/en/US/docs/wireless/wcs/6.0/configuration/guide/6_0apcfg.html#wp1069890

XMLType and remote sites

hello,
does someone has experience with xml queries and database links?
In my experience the statement
SELECT somefunction(xmltype_column) of table@remote_site;
seems not to work in 9i2 because of CLOB restrictions!
It seems that one has to work with different database handles in an application if you have to query columns of type xmltype at remote sites. Of course this has quite an impact on the application design. You cannot use many features that are comfortable with database links.
Does someone know whether it is planned to provide this functionality in a future release or is this a bold restriction?
Does someone know any other way to query xmltype columns at remote sites?
With best regards
Indu

Only issue would be large bandwidth consumption. That too depends on the size of your image.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

Cisco Unified Attendant Consoles for Be6000

Hi
I would like to know if there is limitation in teh directory sync from Cucm, ex, do the user need to have a directory number to be synced.
I have a setup and right now I have about 100 users but only 2 users have a directory number and these are the only 2 users I can see in attendant console, but in Cucm users I can see all the suers.
Regards Bjørn

Bjorn,
It depends on the CUAC Edtion and the source you are using.
If you are using Departmenr, Business or Enterprise Edition then the sync is done with the CUCM and therefore the telephone number field against End Users must be populated in order for the contact to be seen in the CUAC directory.
This is the same for Premium Edition if syncing with CUCM but you can also sync directly with AD, in this case the telephone number field or IP Phone field (or whatever field you are using to pull through the contact number) must be populated.
I agree with your point about there being a use case for people in the directory without a telephone number, I will raise this with the product team and request an enhancement.
Jamie

SPA500S Attendant Console BLF and Broadsoft NOT working on firmware 7.4.6

Like many of us, for many years now, have continous problems with the Cisco SPA500S Attendant Console. In my case, I'm running my phones with 7.4.6 because it is the version of the Cisco SPA504/508G phone firmware that is certified to work on our current version of Broadsoft's Hosted PBX.
The phones work very well indeed, but the attendant console lights up after a re-boot of the BLF phone is performed, however, the actual SPA500S unit doesn't perform onitoring at all.
I've read every blog/discussino on this matter and it is becoming a nuisance at this point. I dont understand why it takes so much trouble to configure something so easy and what a stark difference there seems to be when you upgrade SPA50XG phones on the firmware from one firmware release to the next one.
I'm looking for anyone that has had this issue that can help me configure the Cisco SPA508G phone that servers as the monitoring phone with a single SPA500S Attendant Console unit to monitor 4 extensions.
Jose A.

We just installed an new system with the SPA508g phones and the SPA 500s Side Car and are having the same monitoring issues. We have notified our support and they have been tweeking our system quite a bit. If this is a known issue why is CISCO not resolving it. Does CISCO monitor these forums?

Synchronizing local and remote sites

Greetings
I created a site locally and then FTPed it up to a server at
my ISP. The site was working fine until I made a number of changes
that I note below. When in DW and I try try to preview in a
browser, I am unable to view any of the files in any browser
because DW is unable to locate the files locally and remotely.
The error message I get is:
Firefox can't find the file at
/______/______/_____/_____/ThankYouVeryMuch/Website/tyvmi
3/index.htm.
The changes that were made to the site:
- I reorganized my folders locally thereby creating a new
root folder. When I tried to add 3 pages, I received several error
messages. One of them was that DW was unable to locate the home
page. Another was that it was unable to create the site map and if
I'm not mistaken DW was unable to create cache files.
- My client had a friend add some Google analytics to the
site. This person also created an XML site map. Obviously, the
local and web sites were not synchronized so I was receiving more
error messages.
- I then downloaded the site to a new directory in the new
root folder I created above. This downloaded site is my local root
directory in the Site manager and is located at
./______/______/_____/_____/ThankYouVeryMuch/Website/tyvmi
3/index.htm
- These are my current directories for the site
thankyouverymuchinc.com:
Site name: Thank You Very Much Inc
Local: ThankYouVeryMuch
----------> Website
-------------> tyvmi 3
---------------> index.htm
---------------> pages
Remote: host: ip address
----------> www/htdocs/
---------------> index.htm
---------------> pages
Many thanks
Marlene

Do you have a testing server defined?
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
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- DW FAQs, Tutorials & Resources
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Tutorials & Resources
==================
"troika22" <[email protected]> wrote in
message
news:[email protected]...
> Greetings
>
> I created a site locally and then FTPed it up to a
server at my ISP. The
> site
> was working fine until I made a number of changes that I
note below. When
> in DW
> and I try try to preview in a browser, I am unable to
view any of the
> files in
> any browser because DW is unable to locate the files
locally and remotely.
>
> The error message I get is:
> Firefox can't find the file at
>
/______/______/_____/_____/ThankYouVeryMuch/Website/tyvmi
3/index.htm.
>
> The changes that were made to the site:
>
> - I reorganized my folders locally thereby creating a
new root folder.
> When I
> tried to add 3 pages, I received several error messages.
One of them was
> that
> DW was unable to locate the home page. Another was that
it was unable to
> create
> the site map and if I'm not mistaken DW was unable to
create cache files.
>
> - My client had a friend add some Google analytics to
the site. This
> person
> also created an XML site map. Obviously, the local and
web sites were not
> synchronized so I was receiving more error messages.
>
> - I then downloaded the site to a new directory in the
new root folder I
> created above. This downloaded site is my local root
directory in the Site
> manager and is located at
>
./______/______/_____/_____/ThankYouVeryMuch/Website/tyvmi
3/index.htm
>
> - These are my current directories for the site
thankyouverymuchinc.com:
>
> Site name: Thank You Very Much Inc
>
> Local: ThankYouVeryMuch
> ----------> Website
> -------------> tyvmi 3
> ---------------> index.htm
> ---------------> pages
>
> Remote: host: ip address
> ----------> www/htdocs/
> ---------------> index.htm
> ---------------> pages
>
> Many thanks
> Marlene
>

Unified Attendant Console - UCSS Pricing

If I have 6 active licenses for any of the versions of Attendant Console, then do I need to order 6 instances of UCSS?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

Cisco unified Attendant Console reports

Hi,
We have a customer with Cisco Unified Enterprise Attendant Console 8.5.1.5 interested in operator reports. They have more than one operator per queue. There is a report with attended operator calls but no abandoned. Is there any way to get the abandoned calls by operator (not by queue)?
Thanks in advance
Laura

Hi Laura,
As the calls route through the queues this where calls are abandoned, calls are not routed directly to the operators phone hence why there is no report for this against a user.
Jamie

Cisco Unified Enterprise Attended Console License issue

Hi Guys,
We have a CUEAC 8.6.2. It was having some issues and we restarted the server. After the restart when I log into webadmin the
system configuration tab is missing. I think this is because of the license. I got the license file and when I try to apply the same it says invalid license or registration code. It looks like the registration code in there is wrong and when I try to change it it does not allow me to make any changes to it. Any ideas how can I change the registration code ?
Thanks Guys

Hi,
Regsitration code is one time activity after u install application.
If you do any of the following you must re-license the software with a new registration code:
• Reinstall the operating system on the same hardware
• Install a different operating system on the same hardware
• Add or remove certain hardware (such as an NIC card)
• Change the machine name
• Perform a major upgrade
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1/install_admin_guide/CUACS1051GUIDE.pdf
So, try changing the machine name on same HW to get new Regsitration code.This is what I think.
regds,
aman

Unified Attendant Console - License and Remote Site

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