Unified Attendant Console - UCSS Pricing

If I have 6 active licenses for any of the versions of Attendant Console, then do I need to order 6 instances of UCSS?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

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CUAC 10 Advanced / Unified Attendant Console silent install

Is it possible to push / silent install the Cisco Unified Attendant Console 10.x Advanced client ?

Currently, it is not possible to push/silently install the Advanced client. We are in the process of completing a deployment tool that will make this possible for Standard but would need to explore the option for Advanced.

Cisco unified Attendant Console reports

Hi,
We have a customer with Cisco Unified Enterprise Attendant Console 8.5.1.5 interested in operator reports. They have more than one operator per queue. There is a report with attended operator calls but no abandoned. Is there any way to get the abandoned calls by operator (not by queue)?
Thanks in advance
Laura

Hi Laura,
As the calls route through the queues this where calls are abandoned, calls are not routed directly to the operators phone hence why there is no report for this against a user.
Jamie

Unified Attendant Console - License and Remote Site

I need an Attendant Console solution for a 6 site IPT design. I have CUCMBE at the corporate site with 5 remote locations. I want to have an Attendant Console in each location. I was going to use the Business Attendant version, but see it only support 3 Queues, thoguht I had read it was 6 queues, so I guess I need to go with the Enterprise version.
1. To support 6 active clients, I need to order 6 licenses at $2950.00? Seems awful expensive compared to the old Attendant Console...
2. Queues would need to be created for each site, Business only has 3, but Enterprise has 50?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

Cisco Unified Attendant Consoles for Be6000

Hi
I would like to know if there is limitation in teh directory sync from Cucm, ex, do the user need to have a directory number to be synced.
I have a setup and right now I have about 100 users but only 2 users have a directory number and these are the only 2 users I can see in attendant console, but in Cucm users I can see all the suers.
Regards Bjørn

Bjorn,
It depends on the CUAC Edtion and the source you are using.
If you are using Departmenr, Business or Enterprise Edition then the sync is done with the CUCM and therefore the telephone number field against End Users must be populated in order for the contact to be seen in the CUAC directory.
This is the same for Premium Edition if syncing with CUCM but you can also sync directly with AD, in this case the telephone number field or IP Phone field (or whatever field you are using to pull through the contact number) must be populated.
I agree with your point about there being a use case for people in the directory without a telephone number, I will raise this with the product team and request an enhancement.
Jamie

Cisco Unified Attendant Console Upgrade

All - I currently have CUEAC 8.6.1, and I am looking to get to 10.0.1.
Can I upgrade to CUEAC 9.1.1, and then upgrade to 10.0.1?
I found a document that stated I can do upgrade migration from 9.1.1 to 10.0.1, but couldnt find any specific details.
Any help would be appreciated!
Thanks,
Jaime

Hi Jaime,
Please check page 3 of the following doc
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/10_0_1/release_notes/Cisco_Unified_Attendant_Console_Advanced_Release_Notes_10-0-1-10.pdf
You can upgrade from 8.6.2 to 10.0. directly as well as 8.6.2 to 9.1 and then to 10.0.
HTH
Manish

Unified Communications Attendant console: queue does not show in the client

Hello,
I have Cisco Unified Attendant Console - Department Edition 9.1.1.10 in conjunction with CUCM 9.1.1.
My problem is that when I login with the operator account to the client the queue does not show up as expected.
I have configured the queue, synchronized with CUCM, i can see it in CUCM under device/CTI route point, i have associated the queue to the operator in user configuration queue association.
but when i login as the opeartor to the client i can not see it.
any help is apreciated.
thanks

Hi,
This is working correctly, as you can only associated a single queue (department), this is not displayed in the operator console client.
You only see the queue list in Business, Enterprise or Premium Edition.
Jamie

High Available Attendant console for BE6K?

Hi Arun and team,
Where is it documented whether or not BE6K supports the new release 9.0 High Available Premium Attendant console?
The BE6K data sheet says supports "Cisco Unified Attendant Consoles" and then gives a specification of 500 max users and 12 attendants (implying Business Attendant) and that cant be right since BE6K supports 1000 users.
The Data Sheets for the Attendants dont really say if they are compatible with BE6K.In fact, the CUEAC implies it wouldnt work on BE6K since its says it needs 'specs based support'
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUACDE_Rel_N_9_0_1_10.pdf
This should be an easy thing to find ;-(
Anyone know where I can find it?
Thanks,
Steve

Nihal
May I suggest kindly cleaning up the documentation so that this is laid out clearly to all of us. This one gives you the impression no change is to be made to the OVA no matter what the console is.
http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000_OVA/OVF_Templates#Unified_Attendant_Consoles
Then we move to the data sheet
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11369/data_sheet_c78-638921.html
Cisco Unified Attendant Consoles is designed specifically for customers with a maximum of 500 IP phones and 12 operators concurrently logged in
So does that mean even if you have premium we can only do 500 Phones and 12 operators? That doesn't sound right.
Next I have this deck from Cisco that says only 25 operators supported. Screen shot attached. So what are the maximums for each type of console supported by the BE6K BU(CUB, CUD, CUE and CUPAC)
Thanks
Srini

Upgrade CUEAC version 9 to Attendant Console Advanced 10

Hi
I am running CUEAC 9.1 with CUCM version 9.1. My customer wants to upgrade the attendant console to version 10 advanced, but keep CUCM at version 9. I see this is supported from the attendant console documentation I have read. I believe version 10 is a serverless offering. Is there the option to go version 10 on my current windows 2008 server(this is where version 9 is running) or does it have to be serverless. Is it possible to introduce high availability if I upgrade to version 10 advanced? I am finding it hard to find definitive documentation for this.
Thanks,
Derek

[+5] to Jaime.
High Availability is supported in Advanced version .You can refer datasheet
http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-attendant-console/data_sheet_C78-731867.html
further, as mentioned by Jaime, you can refer release notes of Advanced and Standard version for Compatibility with Call manager & OS requirements .Advanced version is supported on VMWare.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/release_notes/CUACA1051RN.pdf
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1/release_notes/CUACS10511543RN.pdf
http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Attendant_Consoles
regds,
aman

Unified Business Attendant Console not syncing user directory

I have a customer that has CallManager 8.6.1 along with the Unified Business Attendant Console 8.6.1.9. They are not syncing their user directory with LDAP. All end users are put in manually via the CCMAdmin page. This system has been in place since January. In the past few months, around eight or so new users have been added to call manager, but they were not showing up int the attendant console. I tried everything from restarting services to eventually restarting the server and the new users finally showed up. I thought the reboot had fixed the issue, however I had them add a new user to call manager and even after waiting a few hours the new user did not show up. This is my first time dealing with the attendant console server so any help would be appreciated.

Make sure you have setup a schedule in the WebAdmin for the sync to run, I normally set a schedule of running this Every 1 day at 02:00, this is when the sync will be done and the new users will show.
Restarting the server is forcing a new sync, this should not be needed if the schedule is configured correctly.

Cisco Unified Communications Manager Attendant Console issue with cucm ver 9.1.1

Dear support,
As we used before Cisco Unified Communications Manager Attendant Console with CUCM version 7.x as now we upgrade to version 9.1.1 and we could not be able to use this service .due to attendant console is not available with cucm versio 9.1.1.
before upgrade cucm ver 7.x from PC user maintain all contact details store with Attendant console software on his desktop PC. right now its give error unable to connect to the server. due to attendant console is not available with cucm version 9.1.1.
So how i can retrieve the user store contact details from attendant console software from his PC desktop .
so please provide you feedback highly appreciate.
Regards
syed

Dear support,
As i check this on user pc c:\program files\cisco\Unified Communications Manager Attendant Console\data\GlobalSettings.xml
I couldn't be able to retrieve the store contact data .most of the user are get effected by this service.
As we do upgrade to cucm versioun 9.1.1 to use of more services but not user are to be get effect by the attendant services like we can't use Attendant console software on CUCM 9.1.1 after upgrade......
so please advice ........... atleast we need to retrieve the user store contact data ...
Highly appreciate for your resposne .....
regards
syed

Cisco Unified Department Attendant Console Server 8.6.1.9 Directory Issue

Hi guys i have an issue in My CUDAC, I already installed the Attendant Console Client on the operator´s pc and when i try to find an user by it´s Last Name, First Name or Number extension i can´t find it, and on the Directory Area i can´t see the phones. The CUDAC 8.6.1.9 is on w2008 server SP2 with ISS, NETFRAMEWORK 3.5, SQL EXPRESS. I have a CCM 8.0.3 and i don´t have presence server. The question is must i install a presence server? and what can cause the directory issue?; i noticed when i make a search request on the directory area, there is a message at the bottom of the Attendant Console Operator wich says "Database Searching" but doesn´t display nothing.
Please if someone knows about this issue let me now.

Hello Juan
I haven't got in front of me but can if you look on the server for the directory sync settings I beleive you can sync on partition and or department. Make the partition search to "none" and then in the Department field you enter the value that you have entered in the "end user" department field on cucm. They must match as CUDAC looks for the value you have entered in the Department field in the cucm end user menu
I am having trouble with the presence side as well. It was working but after a reboot it has stopped working. All the phones in the directory have a cross, By the way you don't need a presence server for this.
Thanks
Feisal

Amount of Attendant Console users

Hi, we're in the process of upgrading CUCM from 7.1.5 to 8. By doing this we're losing the free AC. We're trying to get a firm number of AC users so we know how many licenses we need to buy. Is there a way to see how many AC users we have? I went to the applications uers, selected the AC group but we have close to 60 controlled devices. This number is no where near accurate.

You can find the list of users under the Application -> Cisco Unified CM Attendant Console -> Cisco Unified CM Attendant Console User menu in call manager. Please note this may not reflect the current number of active users being used, so remember to filter out what old users you may have.
-Jason

IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,
I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
Most of my user have voice mail box.
My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
How can we achieve this?
If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
Thanks for your help.
Thibaut

It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

Attendant Console 6.1.2 (yeah, I know it is unsupported)

So knowing full well that this is an unsupported software, I am reaching out anyway. I find myself in a pickle at my new company. We are still running Call Manager 6.1.5.11900-13 (don't ask) and we have many users using Attendant Console.
Last week, the line status of all the consoles changed to blue question marks. The phone control function of the application works great, just no line status.
We have restarted AC and CTI services on entire cluster, pointed the AC clients to multiple servers for testing, and uninstalled and reinstalled the AC client. Tonight we are punting and rebooting the Publisher.
Anyone out there unfortunate enough to be running this, and maybe have a suggestion to fix?
A suggestion to upgrade would be sound, but won't be happening for now.
Commence the laughing!

They usually do not simply "die" like this. Id check for any replication issues with your cluster first off.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00809643e8.shtml
Next, I would simply build an entire new AC in CUCM and try to use this one. I have had luck in the past with this where the only way I could get it to work was to delete everything off it that AC used. Pilot points, RPs, etc. Then rebuild it.Sounds odd, yes.
I find it odd though it stopped working with no changes in the network, CUCM configurations, etc.

Unified Attendant Console - UCSS Pricing

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