Unified Communications Auto-dialer

Are there any good auto-dialer apps available for Cisco UC?

Hello,
Can you please define Auto-Dialer, is it surveys you need or emergency dialers?
Cisco UCCX or UCCE has outbound option (IVR or Agent Auto dialer per campaigns).
Amer

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Ordering new 8.6 Unified communications manager

Hi everybody,
For the next year I'm going to order a new CUCM 8.6 system as replacement our old CallManager. I trying now to make a order list. We have 300 ip phones 7911,7941,7960,7970. Please help me out here, I've made this list, correct me if i'm wrong.
1. CUCM-USR-LIC
2. R-CUCM-USR-LIC
3. MCS-7816-I5-IPC1
4. UCM-7816-86
5. UCM-7816-86-KIT
6. UCSS-UCM
I know that it comes with starter license of 50 DLUs. After installation I can find out exactly DLUs number to order. Is it enough for me?
thanks.

Guys I've made a list with dynamic configuration tool. Is it correct? Please I need your advice. Is it enough?
Product
Description
Quantity
CUCM-USR-LIC
Top Level Sku For User License
1
LIC-CUCM-USR-A
Unified Communications Manager Enhanced Single User-Under 1K
300
UCSS-UCM-1-1-A
UC Manager Enh UCSS Less than 1K users - 1 user - 1 year
300
LIC-CUCM-BASIC-A
Unified Communications Manager Basic Single User-Under 1K
300
UCSS-UCM-BAS-1-1-A
UC Manager Basic UCSS Less than 1K users - 1 user - 1 year
300
UCM-7816-86-XU
CUCM 8.6 7816 Export Unrestricted Media Kit
2
CCX-85-CMBUNDLE-K9
CCX 8.5 Promo Bundle available only with NEW CUCM or BE6000
1
CUCM-PAK
Include PAK Auto-expanding PAK for CUCM
1
CUCM-USR
Include PAK Auto-expanding User for CUCM
3000
UCM-7816-86-KIT-XU
CUCM Auto-Expansion Media Kit
1
UCM-7816-NODE
CUCM 7816 Node
2
UCSS-UCM-BASIC-PAK
Include PAK Auto-expanding UCSS Basic PAK for CUCM
1
UCSS-UCM-PAK
Include PAK Auto-expanding UCSS PAK for CUCM
1

Web based Auto dialer in java

Hi,
I have assigned the work that implementation of "web based auto dialer in java". The problem is I have a button on the web page . when I click on that button . I have to call to particular number (fixed number). I have search a lot . I didn't get . please tell me how to approach or please send me the code anybody have already implemented.

Hello Developers,
i am a new bee in this field. I have stressed out myself searching over the Internet. To my bad luck, not able to understand how the hel to proceed. What i was able to get were some s/ws .
I request the community to please guide, how to proceed .
Will be really grate full!
Even a little help will be appreciated!!

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ask the Cisco VIP: Troubleshooting SIP in Cisco Unified communications

Troubleshooting SIP in Cisco Unified communications deployments with Cisco VIP Ayodeji Okanlawon
This is a Q&A Ask the Expert Session continuation from the Live Webcast
Ask your questions on Session Initiation Protocol (SIP) and how it is redefining our UC world.The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.
Featured Expert
Ayodeji Okanlawon, a Cisco Designated VIP, is the Lead Consultant Engineer for Global Solutions Design and Engineering at Verizon Business. In his past, he has worked at Intact IS, NCS Global, and Schlumberger Information Solutions. His experience includes development of design and deployment of large scale IP telephony projects on Cisco Call Manager platforms, Cisco Voice gateways, Cisco Jabber cloud and on premise solution. His expertise includes SIP solutions, CUBE design and Deployment, Troubleshooting: Voice gateways, CUCM, Unity connection, CUPS. Deji has been awarded the Cisco Designated VIP in 2013 and 2014. Deji holds a Bachelor of Science (BS), Electrical and Electronics Engineering, Second Class Upper from Obafemi Awolowo University.
According to Deji, “If you want to advance your career, if you’re serious about your skill sets, you’ve got to be in the forums.” (Read the Interview >>)
We look forward to your participation. This event is open to all, including partners.
* * Remember to use the rating system to let Deji know if you have received an adequate response. * *
Deji might not be able to answer each question due to the high volume expected during this event. This event runs January 13 through January 23, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Derrick,
RFC 3261defines ways to provide increased security for a SIP session.
The following describes areas in SIP that provides security for the protocol
1. Authenticating users.
We need to authenticate a user to ensure that the sender of the message is who he claims to be.
To achieve this SIP uses digest authentication between a UAC, proxy and a UAS. This provides the most basic level of authentication challenge between a client, proxy and a server.
2. Secure SIP signalling
The next area we can secure is SIP signalling itself. For this we use SSL/TLS. This is similar to using https in web browsers. With TLS before our any signalling is exchange X.509 certificates are used create a secure TLS channel. All our SIP messages are then transported within the secure channel.
NB: The digest authentication mentioned above for authenticating a user agent is just authentication. The messages are not protected from reading or modification hence it is recommended that these messages are carried inside a secure TLS channel for better security.
3. Privacy and Identification
Additional security features in SIP provides means where any user can choose to either reveal or conceal his identity.
4.Secure RTP
SIP also provides the ability to secure the media channel. It is not enough to secure signalling while anyone can listen to the media. RFC3830 discusses how the encryption should be done.
5. S/MIME
S/MIME encapsulation is used to protect sip headers making it impossible for any one in between the sender and receiver to modify the sip headers
Regards

I just upgraded to Firefox 5. How can I get a copy of Firefox 4. The new version does not work with Skype's auto dialer.

How can I get a copy of the previous version of Firefox? The latest version (5) does not support Skype's auto dialer. I use this tool to be more productive.

Due to security vulnerabilities, rolling back to Firefox 4.0.1 is not recommended.
If Firefox disabled some add-ons (especially extensions), it likely is because they include a list of compatible Firefox versions and haven't yet been updated for Firefox 5. If they worked on Firefox 4, there is a good chance they will work on Firefox 5.
You can force Firefox to ''ignore'' add-on version restrictions by (what else) installing an add-on. Then you can test whether the add-ons important to you actually work in Firefox 5.
[https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/ Add-on Compatibility Reporter :: Add-ons for Firefox]
After you install this add-on and restart Firefox, there will still be a message that "--- is incompatible with Firefox 5.0" but the add-on will be enabled and a Disable button will appear for that entry.
Please report back on your results.

What is Cisco netManager-Unified Communications 1.0?

I want to know if this software let me add, change, manage extension in the CUCM6 platform or is just to monitor and diagnostic.
Thanks.

Hi Rafael,
Hope you are doing well :) You are most correct! Here are the various management for Unified Communications;
Cisco netManager - Unified Communications 1.0 provides simple, ready-to-use monitoring and diagnostics for small and medium sized deployments (up to 1000 users) of the Cisco Unified Communications System.
Key Features:
Monitors and evaluates the status of all the key components of a Cisco Unified Communications System, including the underlying transport infrastructure
Presents the current status of the system through service-level views of the network and provides contextual tools to view current alert status and historical information
Increases network manager productivity and speeds trouble-shooting by providing contextual diagnostic tools and easy one-click access to embedded device management systems
Provides current information about connectivity- and registration-related outages affecting all IP phones in the system and provides additional contextual information for location and identification of the phones
http://www.cisco.com/en/US/products/ps7243/index.html
Cisco Unified Operations Manager 2.0
provides a real-time, service-level view of the entire Cisco Unified Communications system and presents the current operational status of each element. It continuously monitors the different elements such as Cisco Unified CallManager, Cisco Unified CallManager Express, Cisco UnityÂ® systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Unified Contact Center Express, Cisco Unified Presence Server, Cisco Emergency Responder, and Cisco Unified MeetingPlaceÂ® Express, as well as Cisco gateways, routers, switches, and IP phones.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/ps7121/prod_bulletin0900aecd805800c0.html
You would probably be looking for something like this;
Cisco Unified Provisioning Manager 1.2
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps7125/ps8771/prod_qas0900aecd80709f1e.html
Hope this helps!
Rob

How To Get A Java Program To Initiate Auto Dial in Windows???

I have a Java program that opens a connection to a server (another Java program) using sockets and streams. On some windows machines (various versions) with auto dial enabled the connection is made without human intervention. However on some windows machines (even same as others) the autodial doesn't work and all I receive is NoRouteToHostExceptions.
What I need is some way of initiating the autodial from within Java explicilty rather than assuming that the OS will do it when a request is made to a remote IP address.
I emplore anyone with some knowledge of this to provide assistance as I am going nuts trying to solve this problems.

A long time ago I figured out how to create, find, and manipulate items in the DialUp Networking using an InstallShield program. I am sorry I can't remember specifics (I wouldn't have even replied except no one else has either...) but I remember that I did a LOT of hunting on Microsoft's website for how to do this on the various platforms of the day (Win95, Win98, NT4.0).
I imagine that in order to accomplish this from java, you will probably need to find the system-specific commands (at Microsoft) and exec them from your java program.
/Mel

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

UC540 Auto Dial

Hello everybody,
We have setup a UC540 at a clients office, and now they are asking if we can setup a Auto Dialer, so they can put a bunch of phone numbers and the system will call those phone numbers and read a small script. Basically like have the system cold-call.
Does anybody know how this can be done? or if there is a script that we can use? or any other way that this can be accomplished.
All responses are appreciated

IPAD user guide for IOS 8 is available on line at apple -
you can download it in IBOOK or PDF format to refer to when you can't get connected to see it on-line
http://support.apple.com/manuals
Handoff is only for using with multiple devices - Iphone/Ipad/ipod
This is the bit in Handoff on Phone calls
Phone calls
If your iPhone (with iOS 8) is nearby, you can make and receive phone calls on your other iOS devices and Mac computers. All devices must be on the same Wi-Fi network, and signed into FaceTime and iCloud using the same Apple ID.
Make a phone call on iPad. Tap a phone number in Contacts, Calendar, or Safari. You can also tap a recent contact in the multitasking screen.
Disable iPhone Cellular Calls. On your iPhone, go to Settings > FaceTime, then turn off iPhone Cellular Calls.
You may have to use Face Time to make calls from the IPAD -- there are page or 2 on that --

VoIP Auto Dialer for testing numbers

We are porting several thousand numbers over to SIP connectivity via the carrier in a couple of weeks. I need to find an auto dialer of sorts that will allow me to input a range of phone numbers and then have the dialer dial each number and report back on the status - fast busy, ring, voicemail, or whatever. I would love to rely on the carrier and their reporting information, but many hundreds of these lines are too critical to not actually test with an actual call. Doe anyone know of a good application that can do what I am describing?
Thanks.
Tom

Some carriers use Empirix Hammer, but it is not cheap, will do exactly what you are describing:
http://www.empirix.com/solutions/products-services/hammer-test.aspx
HTH,
Chris

CRM Auto-Dialer for ACT! Contact Manager

I'm using 7961 series phone and a contact manager that has auto-dialer that usually needs an analog line. I do have a digital to analog converter but it does not respond since there is no dial tone after getting outside line. Question: I wondered if there are config settings that allow the phone to accept the touch-tone signal/phone number to speed dial out? Comments? Many thnxs k

One of the most popular tools available now for CRM is Salesforce.com. The other popular one is Elements. For a fairly good comparison see
http://mac-crm-software-review.toptenreviews.com/

Auto dialer not calling out

Hi
I have a water alarm that I can connect to my BT phone line. It will call the programmed numbers if there is a water leak.
However, I can't get it to call out using my BT phone line.
I have taken the devie round to a friend's house and tried it on their phone line - it works perfectly.
I live in a flat (as does the friend I tested it with). I have also tried it in another flat in the block who has a BT line and it also didn't work using theirs.
I have broadband from PlusNet.
I can make and receive calls perfectly using my phone - it is just the auto dialer that doesn't work.
Can anyone help? Could there be a problem with my line that is stopping the auto dialer from working. Maybe it dials the numbers too quickly for my line - although it does work at my friend's place.
Many thanks
rigby44

The dialler must be set to use tone dialling and not loop disconnect.
Loop disconnect will quite often fail if the circuit has broadband on it, as the broadband filters distort the DC pulses.
Loop disconnect will not be supported on the future 21CN phone network, and manufacturers have been told to phase it out.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Asa/asdm Wizard "Unified Communications Wizard"

When I try to start this wizard, I get an error mesage saying "You must have at least two interfaces to configure any of the Unified Communications Proxy Types".
I have one inside and one outside interface configured.
Why am I getting this error mesage?
Thanks,
Gary

When I try to start this wizard, I get an error mesage saying "You must have at least two interfaces to configure any of the Unified Communications Proxy Types".
I have one inside and one outside interface configured.
Why am I getting this error mesage?
Thanks,
Gary

Unified communication certificates (UCC) : SSSLERR_SERVER_CERT_MISMATCH

Hello ,
We are using UCC (unified communication certificates) which allows us
to include multiple domains controlled in a single certificate.
http://help.godaddy.com/article/3908
We are trying to setup a secure connection from SAP ECC6 (Abap stack
7.01 SPS6) to the adress : https://serverA
When using IE, and examining the certificate installed at this adress, CN=serverB,
which contains several domains including serverA.
The ICM is in the client role
The following entry is displayed in the trace:
[Thr 1] Tue Jun 28 15:30:06 2011
[Thr 1] TRACE FILE TRUNCATED
[Thr 6] Tue Jun 28 15:30:14 2011
[Thr 6] MatchTargetName
("serverA", "CN=serverB OU=Global IT, O=****, L=****, C=FR") FA
[Thr 6] SSL NI-sock: local=160.92.204.42:53988 peer=160.92.209.8:443[Thr 6] <<- ERROR: SapSSLSessionStart(sssl_hdl=0x6000000005ce4510)
==SSSLERR_SERVER_CERT_MISMATCH
[Thr 6] *** ERROR => IcmConnInitClientSSL: SapSSLSessionStart failed (-30): SSSLERR_SERVER_CERT_MISMATCH [icxxconn_m
There is apparently a certificate mismatch issue, SAP ICM is expecting
the CN to be "serverA", instead of "serverB"
I had a look at sap note "Note 1318906 - Trace analysis of SSL
problems" which states that
"the certificate that is returned by the server is issued for a
different server name and is therefore rejected"
But by definition, when using UCC, several domains and hostnames are
secured within one CN. It means that serverA domain is
included in CN=serverB
Therefore when accessing the application with IE, there are no errors.
Is there an option on SAP ECC to be able to handle such certificates?
Thank you very much for your help.
Best Regards.

Hi Susan,
Please check the links with the same issue:
Adapter URL - hostname vs FQDN
Error using HTTPS
Internal Server Error in PI 7.1
Regards,
Naveen

Unified Communications Auto-dialer

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