Unified Communications & ISE

hello,
we are currently deploying UC 9.X
Communications Manager
UCCX
CER
Unity Connection
on the infrastructure side we are deploying ISE as well. ever since ISE was deployed all the phones were profiled on ISE as trusted devices however
we're experiencing so many problems
phone registration
point to point video issues
I was wondering if you guys have experienced issues like this and what did you do to resolve them
also do you know what is the best practice for ISE and UC implementation
thanks

Hi
Can you tell the version of ISE ?. Did you integrate ISE with LDAP?. The existing CUCM integrate with LDAP?.
Thank you
please rate if this will help

Similar Messages

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ask the Cisco VIP: Troubleshooting SIP in Cisco Unified communications

Troubleshooting SIP in Cisco Unified communications deployments with Cisco VIP Ayodeji Okanlawon
This is a Q&A Ask the Expert Session continuation from the Live Webcast
Ask your questions on Session Initiation Protocol (SIP) and how it is redefining our UC world.The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.
Featured Expert
Ayodeji Okanlawon, a Cisco Designated VIP, is the Lead Consultant Engineer for Global Solutions Design and Engineering at Verizon Business. In his past, he has worked at Intact IS, NCS Global, and Schlumberger Information Solutions. His experience includes development of design and deployment of large scale IP telephony projects on Cisco Call Manager platforms, Cisco Voice gateways, Cisco Jabber cloud and on premise solution. His expertise includes SIP solutions, CUBE design and Deployment, Troubleshooting: Voice gateways, CUCM, Unity connection, CUPS. Deji has been awarded the Cisco Designated VIP in 2013 and 2014. Deji holds a Bachelor of Science (BS), Electrical and Electronics Engineering, Second Class Upper from Obafemi Awolowo University.
According to Deji, “If you want to advance your career, if you’re serious about your skill sets, you’ve got to be in the forums.” (Read the Interview >>)
We look forward to your participation. This event is open to all, including partners.
* * Remember to use the rating system to let Deji know if you have received an adequate response. * *
Deji might not be able to answer each question due to the high volume expected during this event. This event runs January 13 through January 23, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Derrick,
RFC 3261defines ways to provide increased security for a SIP session.
The following describes areas in SIP that provides security for the protocol
1. Authenticating users.
We need to authenticate a user to ensure that the sender of the message is who he claims to be.
To achieve this SIP uses digest authentication between a UAC, proxy and a UAS. This provides the most basic level of authentication challenge between a client, proxy and a server.
2. Secure SIP signalling
The next area we can secure is SIP signalling itself. For this we use SSL/TLS. This is similar to using https in web browsers. With TLS before our any signalling is exchange X.509 certificates are used create a secure TLS channel. All our SIP messages are then transported within the secure channel.
NB: The digest authentication mentioned above for authenticating a user agent is just authentication. The messages are not protected from reading or modification hence it is recommended that these messages are carried inside a secure TLS channel for better security.
3. Privacy and Identification
Additional security features in SIP provides means where any user can choose to either reveal or conceal his identity.
4.Secure RTP
SIP also provides the ability to secure the media channel. It is not enough to secure signalling while anyone can listen to the media. RFC3830 discusses how the encryption should be done.
5. S/MIME
S/MIME encapsulation is used to protect sip headers making it impossible for any one in between the sender and receiver to modify the sip headers
Regards

Ordering new 8.6 Unified communications manager

Hi everybody,
For the next year I'm going to order a new CUCM 8.6 system as replacement our old CallManager. I trying now to make a order list. We have 300 ip phones 7911,7941,7960,7970. Please help me out here, I've made this list, correct me if i'm wrong.
1. CUCM-USR-LIC
2. R-CUCM-USR-LIC
3. MCS-7816-I5-IPC1
4. UCM-7816-86
5. UCM-7816-86-KIT
6. UCSS-UCM
I know that it comes with starter license of 50 DLUs. After installation I can find out exactly DLUs number to order. Is it enough for me?
thanks.

Guys I've made a list with dynamic configuration tool. Is it correct? Please I need your advice. Is it enough?
Product
Description
Quantity
CUCM-USR-LIC
Top Level Sku For User License
1
LIC-CUCM-USR-A
Unified Communications Manager Enhanced Single User-Under 1K
300
UCSS-UCM-1-1-A
UC Manager Enh UCSS Less than 1K users - 1 user - 1 year
300
LIC-CUCM-BASIC-A
Unified Communications Manager Basic Single User-Under 1K
300
UCSS-UCM-BAS-1-1-A
UC Manager Basic UCSS Less than 1K users - 1 user - 1 year
300
UCM-7816-86-XU
CUCM 8.6 7816 Export Unrestricted Media Kit
2
CCX-85-CMBUNDLE-K9
CCX 8.5 Promo Bundle available only with NEW CUCM or BE6000
1
CUCM-PAK
Include PAK Auto-expanding PAK for CUCM
1
CUCM-USR
Include PAK Auto-expanding User for CUCM
3000
UCM-7816-86-KIT-XU
CUCM Auto-Expansion Media Kit
1
UCM-7816-NODE
CUCM 7816 Node
2
UCSS-UCM-BASIC-PAK
Include PAK Auto-expanding UCSS Basic PAK for CUCM
1
UCSS-UCM-PAK
Include PAK Auto-expanding UCSS PAK for CUCM
1

What is Cisco netManager-Unified Communications 1.0?

I want to know if this software let me add, change, manage extension in the CUCM6 platform or is just to monitor and diagnostic.
Thanks.

Hi Rafael,
Hope you are doing well :) You are most correct! Here are the various management for Unified Communications;
Cisco netManager - Unified Communications 1.0 provides simple, ready-to-use monitoring and diagnostics for small and medium sized deployments (up to 1000 users) of the Cisco Unified Communications System.
Key Features:
Monitors and evaluates the status of all the key components of a Cisco Unified Communications System, including the underlying transport infrastructure
Presents the current status of the system through service-level views of the network and provides contextual tools to view current alert status and historical information
Increases network manager productivity and speeds trouble-shooting by providing contextual diagnostic tools and easy one-click access to embedded device management systems
Provides current information about connectivity- and registration-related outages affecting all IP phones in the system and provides additional contextual information for location and identification of the phones
http://www.cisco.com/en/US/products/ps7243/index.html
Cisco Unified Operations Manager 2.0
provides a real-time, service-level view of the entire Cisco Unified Communications system and presents the current operational status of each element. It continuously monitors the different elements such as Cisco Unified CallManager, Cisco Unified CallManager Express, Cisco UnityÂ® systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Unified Contact Center Express, Cisco Unified Presence Server, Cisco Emergency Responder, and Cisco Unified MeetingPlaceÂ® Express, as well as Cisco gateways, routers, switches, and IP phones.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/ps7121/prod_bulletin0900aecd805800c0.html
You would probably be looking for something like this;
Cisco Unified Provisioning Manager 1.2
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps7125/ps8771/prod_qas0900aecd80709f1e.html
Hope this helps!
Rob

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Asa/asdm Wizard "Unified Communications Wizard"

When I try to start this wizard, I get an error mesage saying "You must have at least two interfaces to configure any of the Unified Communications Proxy Types".
I have one inside and one outside interface configured.
Why am I getting this error mesage?
Thanks,
Gary

When I try to start this wizard, I get an error mesage saying "You must have at least two interfaces to configure any of the Unified Communications Proxy Types".
I have one inside and one outside interface configured.
Why am I getting this error mesage?
Thanks,
Gary

Unified communication certificates (UCC) : SSSLERR_SERVER_CERT_MISMATCH

Hello ,
We are using UCC (unified communication certificates) which allows us
to include multiple domains controlled in a single certificate.
http://help.godaddy.com/article/3908
We are trying to setup a secure connection from SAP ECC6 (Abap stack
7.01 SPS6) to the adress : https://serverA
When using IE, and examining the certificate installed at this adress, CN=serverB,
which contains several domains including serverA.
The ICM is in the client role
The following entry is displayed in the trace:
[Thr 1] Tue Jun 28 15:30:06 2011
[Thr 1] TRACE FILE TRUNCATED
[Thr 6] Tue Jun 28 15:30:14 2011
[Thr 6] MatchTargetName
("serverA", "CN=serverB OU=Global IT, O=****, L=****, C=FR") FA
[Thr 6] SSL NI-sock: local=160.92.204.42:53988 peer=160.92.209.8:443[Thr 6] <<- ERROR: SapSSLSessionStart(sssl_hdl=0x6000000005ce4510)
==SSSLERR_SERVER_CERT_MISMATCH
[Thr 6] *** ERROR => IcmConnInitClientSSL: SapSSLSessionStart failed (-30): SSSLERR_SERVER_CERT_MISMATCH [icxxconn_m
There is apparently a certificate mismatch issue, SAP ICM is expecting
the CN to be "serverA", instead of "serverB"
I had a look at sap note "Note 1318906 - Trace analysis of SSL
problems" which states that
"the certificate that is returned by the server is issued for a
different server name and is therefore rejected"
But by definition, when using UCC, several domains and hostnames are
secured within one CN. It means that serverA domain is
included in CN=serverB
Therefore when accessing the application with IE, there are no errors.
Is there an option on SAP ECC to be able to handle such certificates?
Thank you very much for your help.
Best Regards.

Hi Susan,
Please check the links with the same issue:
Adapter URL - hostname vs FQDN
Error using HTTPS
Internal Server Error in PI 7.1
Regards,
Naveen

What do you feel is lacking in Unified Communications today?

Our product development team knowswhat they're seeing as lacking in UC,and are curious to learn what others think.Right now what we see as the biggest thing lacking is the strategy surrounding Unified Communications (UC). Decision makers and IT directors have many different applications that they offer to their end users, but the biggest challenge is in formulating a strategy around what they’re offering to various functional areas in their business in a way that makes is easy for them to use. There are many different applications and silos of applications all running on the desktop at the same time; offering them in a seamless fashion to end users is the crux of the strategy, so there is a high rate of user adoption. We wrote a whole blog post on this topic, click here if you want to read it ...
This topic first appeared in the Spiceworks Community

Hello,
Based on your description, you can try to use SQL Server 2012 Express LocalDB.
LocalDB is created specifically for developers. It is very easy to install and requires no management, but it offers the same T-SQL language, programming surface and client-side providers as the regular SQL Server Express.
SQL Server LocalDB can work with Entity Framework and ADO.NET Syc Framework. However, there is no built-in encryption feature in LocalDB which
can let you encrypt database. You should decrypt/encrypt data on your own, for example, using
Cryptographic Functions
Reference:SQL Express v LocalDB v SQL Compact Edition
Regards,
Fanny Liu
If you have any feedback on our support, please click here.
Fanny Liu
TechNet Community Support

Broken Cisco Unity / Unified Communications Manager association

We have several Cisco Unity Connection users with the following status in their profiles:
"This user's association to the co-resident Cisco Unified Communications Manager user has been broken.
Please Click Here to reassociate the orphaned user."
Clicking on the reassociation button does not show any of the users with broken associations, just a few resource users.
Is there any way to reassociate these users with CUCM without having to delete them in Unity Connection along with their mailboxes?

These are the steps I took to resolve the issue. I was particularly concerned about users losing saved messages in their voicemail. The posted solution did not give much detail on what to do.
1) Create a new user in CUCM. For example, I have a user called 'John Doe' in the system. I created a new one called 'John Doe2'.
2) After creating the user I associated 'John Doe2' to the phone in use by 'John Doe'. Then I set the Primary Extension as needed for that user. Hit the 'Save' button and verify that the 'Create Cisco Unity User' option shows up in the drop-down box in the right hand corner.
3) Log into Cisco Unity Connection Administration, and select 'John Doe'. Click on the link to re-associate and select 'John Doe2'. This links the Unity user to the CUCM user.
4) Log back into CUCM and select 'John Doe' from the user list. Remove all device associations from the user. Hit Save, then delete the user.
5) Select 'John Doe2' and rename the user as 'John Doe'.
These steps fixed my problem. I had to do it for all the users whose association was broken. One note to make is that the voicemail PIN is automatically reset to the default I believe, which is 0000. Other than that voicemail continues to work normally and users don't have to redo their greetings and such.

Update method sample for unified communication ?

Dear all,
We are creating SOA Application for cisco unified communications.,
UpdateCallingPartyTransformationPatternReq request = new UpdateCallingPartyTransformationPatternReq();
how to use this and call the properties of unified communications. sample is any for c# code..

Your questions should be going to the developer forum, not CSC
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Help on planning Unified communication - Business edition deployment

Hi All,
At new office, we want to setup unified communication - business edition for 100 user. For planning, designing and ordering, i need some guidance.. some good document reference etc. For planning, i am considering, switching infrastructure with PoE, ISR router with SRST (need 40 concurrent call capacity) and mid-range price phone instruments. We have about 10 member of tech support staff who will need basic call center feature. I guess, out of box feature of hunting group with user's presence will be fine.
Any suggestion, comments, document will be very helpful.
thanks in advance.
regards
Rakesh
======

You need to talk to a Cisco partner for this. There is no way for us to properly qualify a design on a forum post. Off the top of my head I would say 2960S switches, 2951 ISR, 7945G phones, and a BE6k appliance with UWL Standard. CCX would be an optional line item if you want more than a hunt group.
All of the ordering guides are confidential to partners only so I can't give you links to those; you won't have access. Otherwise reviewing the product data sheets is probably your best option short of contacting a partner. Keep in mind you'll have to work through a partner to order this anyways so avoiding one is just making your life harder.

Cisco Unified Communications Express Editor Version 8.5.1 download?

Hello,
Does anyone know where i can download Cisco Unified Communications Express Editor Version 8.5.1? I recently received a request to configure a "Time of Day Check" and can't find where to download this version. Any help is greatly appreciated!!
Thanks in advance,
Diana

Hi Diana,
This would be the path I believe :)
Cheers!
Rob
Downloads Home
Products
Unified Communications
Unified Communications Applications
Messaging
Cisco Unity Express
Cisco Unity Express Version 8.5
Unity Express Utilities-8.5.1

Cisco router 877M capability to use Unified Communications technology?

Hi all,
Can Cisco router 877M have the features or capability to use VOIP or Unified Communications technology?
Cheers,

Hi Tai,
You may want to take a look at the 2800 series routers. There are bundles to support the number of users you currently have.
If you were to install a 2800 series at your headquarters your remote sites could VPN to headquarters and receive their phone service from headquarters.
Doing this will eliminate any toll charges for calls between the offices.
There is the need to maintain connections to the PSTN in case you lose your WAN connection you will maintain telephony services utilizing the PSTN.
At your remote sites you may want to consider the 880 series routers which have a provision for Survivable remote site telephony (SRST).
This feature allows the router at the remote site to maintain call management if the remote site loses the WAN connection to headquarters.
These calls would then be automatically routed through the PSTN until the WAN connection is restored.
The savings from eliminating charges for calls between your sites may justify the purchase of the new technology.
I would suggest you do a cost study to see how much you spend monthly on calls between the offices.
Hope this helps.
Mark

Please create forum for Oracle Communications Unified Communication Suite

Can someone please create a forum for the "Oracle Communications Unified Communication Suite"?
The equivalent forum on the forums.sun.com was quite helpful and active, so we would appreciate have the forum on the oracle forums as well.
King Regards

We will need the product manager to request this - if you know him/her, pass it along.

Unified Communications & ISE

Similar Messages

Maybe you are looking for