Unified Communications Network Management Licensing

Hi,
i have purchased all 4 VOIP Network Management Software (CUOM, CUSM, ecc...) with their PAK. Now i'm going to register the 4 PAK, but i have a doubt: Cisco requires the MAC address of the server that hosts the Management Software. I have installed the Cisco software on 2 HP dl380 servers with 4 NIC's and, on each server, i configured 2 NIC's in load balance (with embedded HP network software): the other 2 NIC's are disconnected.
Is there someone that can tell me which MAC address i must provide to Cisco PAK registration ?
Thank you,
Roberto

Interesting question. When you configured the network team, the MAC address of one of the physical interfaces was grabbed and assigned as the team's primary layer 2 address. If I recall correctly, this would normally be the first (lowest numbered) ethernet interface. But it is likely more complicated than that. But, the point is I would lean to using the mac address reported for the team by the network configuration utility (NCU).
A good doc/pdf on the topic: http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01415139%2Fc01415139.pdf
HTH.
Regards,
Bill
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Similar Messages

Cisco application networking manager license file - unable copy to server

Hi all
We tried all the options like ftp,tftp,scp,etc., to copy cisco application networking manager license file from my pc to its server which has CISCO ADE OS .But unable to copy .can anybody know correct method to copy ??
Thanks & Regards
Sanjeevi

Adrian,
In order to install the license you must have a license file on the ANM server and install it through the command line:
http://www.cisco.com/en/US/docs/app_ntwk_services/data_center_app_services/application_networking_manager/4.1/installation/guide/IG_config.html#wpmkr1120937
No other way to do it.
License file can either be copied to the ANM file system, or you can create a new empty license file on it and copy paste the license file content.
If you have no access to the ANM server through CLI, then a workaround might be:
     - install a new VMWARE machine where you have CLI access.
     - install ANM on it
     - copy license (other you copy the file through any means or you create a file and edit by copy pasting the license file content)
     - install license with the command /opt/CSCOanm/bin/anm-license install /path/ANMxxxxxxxxxxxxxxxxx.lic as described in the link above
     - save the VMware image
     - deploy the same VMWare image to the ESX where it has to be installed and where you have no access to CLI neither you can copy a file.
Hope this helps,
Domenico.

Unified Communications Operations Manager 8.0: How can I get rid of exlamation marks in Service Level View?

Hi all,
In Operations Manager I open the Service Level View and there are 3 exclamation marks visible for some devices. I acknowledged all alerts & events and they are already cleared now, but I'd like to know if I can get rid of the exclamation marks in Service Level View too. Is this possible?
Kind regards,
Richard
Message was edited by: Richard Bovens

Nancy,
You are God!
It worked!
Thanks.
I have a dumb basic question which is sort of related to your shambles comment, which I don't deny is true.
I am confused about whether style.css files get affiliated with each separate HTML page or whether there is just one style.css file that is affiliated with all my HTML pages. If they are separate CSS files, how do I separate each style.css file?
Best, P.

Cisco Network 2009 - Best practices for migrating previous versions of cisco unified communications manager to cucm 7.1

Does anybody have a copy of the above referenced presentation that you could send me.
Thanks in advanced.
The presentation can be purchased at the following site:
http://www.scribd.com/doc/33211957/BRKVVT-2011-Best-Practices-for-Migrating-Previous-Versions-of-Cisco-Unified-Communications#archive
but felt I ask one of my peeps first.
Thanks in advanced.
Dennis

Hi Dennis,
Well..let's give this a try
Cheers!
Rob

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ordering new 8.6 Unified communications manager

Hi everybody,
For the next year I'm going to order a new CUCM 8.6 system as replacement our old CallManager. I trying now to make a order list. We have 300 ip phones 7911,7941,7960,7970. Please help me out here, I've made this list, correct me if i'm wrong.
1. CUCM-USR-LIC
2. R-CUCM-USR-LIC
3. MCS-7816-I5-IPC1
4. UCM-7816-86
5. UCM-7816-86-KIT
6. UCSS-UCM
I know that it comes with starter license of 50 DLUs. After installation I can find out exactly DLUs number to order. Is it enough for me?
thanks.

Guys I've made a list with dynamic configuration tool. Is it correct? Please I need your advice. Is it enough?
Product
Description
Quantity
CUCM-USR-LIC
Top Level Sku For User License
1
LIC-CUCM-USR-A
Unified Communications Manager Enhanced Single User-Under 1K
300
UCSS-UCM-1-1-A
UC Manager Enh UCSS Less than 1K users - 1 user - 1 year
300
LIC-CUCM-BASIC-A
Unified Communications Manager Basic Single User-Under 1K
300
UCSS-UCM-BAS-1-1-A
UC Manager Basic UCSS Less than 1K users - 1 user - 1 year
300
UCM-7816-86-XU
CUCM 8.6 7816 Export Unrestricted Media Kit
2
CCX-85-CMBUNDLE-K9
CCX 8.5 Promo Bundle available only with NEW CUCM or BE6000
1
CUCM-PAK
Include PAK Auto-expanding PAK for CUCM
1
CUCM-USR
Include PAK Auto-expanding User for CUCM
3000
UCM-7816-86-KIT-XU
CUCM Auto-Expansion Media Kit
1
UCM-7816-NODE
CUCM 7816 Node
2
UCSS-UCM-BASIC-PAK
Include PAK Auto-expanding UCSS Basic PAK for CUCM
1
UCSS-UCM-PAK
Include PAK Auto-expanding UCSS PAK for CUCM
1

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

License Migration for Unified Communications.

Hi guys. I need assistance for migrate the existing licenses for Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Contact Center Express devices to be valid in the new version installed.
The existing versions are:
   * Cisco Unified Communications Manager 5.0
   * Cisco Unity 4.0
   * Cisco Unified Contact Center Express 4.5
The new versions are:
   * Cisco Unified Communications Manager 8.6
   * Cisco Unity Connection 8.6
   * Cisco Unified Contact Center Express 8.5
I tried to use the licensing tools such as "Cisco Licensing" ([email protected]) and "Product License Registration" (https://tools.cisco.com/SWIFT/LicensingUI/lookupLicenseRehost) but I have not obtained satisfactory results.
The Product License Registration requieres the following information but I don't know this:
UDI Product ID:
UDI Serial Number:
Device Credential:
Someone knows what is the best way to migrate licenses for UC applications?
I appreciate any cooperation in this case.
Thanks a lot.
Ernesto Gonzalez

Hi Ernesto,
For UCCX 4.5 to 8.5, as there is no direct path available for upgrade , you need to use an intermediate version 7.0 to restaore the 4.5 data. From UCCX 7.0 with latest SR you have to perfrom one more upgrade to reach the version 8.5.
You can use the ordering guides to get to know about the license migration.
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_how_to_order.html
http://www.cisco.com/en/US/services/ps2961/ps2664/services_overview_uc_ordering_guide.pdf
Hope it helps.
Anand
Please rate helpful posts !!

Unified Communications on UCS C-Series through 6140 UCS Manager

I have a customer that has decided to provision their UCS C-210M2 using a PALO card to an existing 6140. They intend on using UCS Manager to provision the server and serve network connectivity. This is supported right up until the Unified Communications comes into the mix. UC requires two RAID arrays, RAID 1 (2 Disks) for VMware and RAID 5 (8 Disks) Virtual Machines. UCS Manager does not allow more than 1 RAID type per service profile. How do we make this work in a supported model?

UCS Manager is not able to provision the RAID arrays (Feature request - PLEASE). Cisco UC BU has the TRC#1-3 yet is flexible.
Two solutions are as follows:
1. DAS - Use CIMC to configure the RAID arrays (2 disks RAID1) for VMware + (8 disks RAID5). Create a service profile in UCS Manager that specifies that the Service Profile will not apply any local disk policies.
2. Diskless - Qualify the SAN environment, provision C210M2 using TRC#3 specs. Build service profile in UCS Manager as needed.

Cisco Unified Communications Manager

Can someone tell me the main diferences between OCMS and Cisco Unified Communications Manager?
Best regards,
Joel.

1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

Cisco Unified Communications Manager Version 8.6(2.24106)

Hi,
Cisco has released a new software update for Cisco Unified Communications Manager Version 8.6 Release Version:8.6(2.24106). I have been trying to find the release notes for bugs/fixes resolved in this version and open caveats but the documentation for this release does not mention them. Any idea what does this release covers ?
Software Updates for Cisco Unified Communications Manager Version 8.6
Product Name :
Cisco Unified Communications Manager Version 8.6
Release Version:
8.6(2.24106)
Alert Type:
New File
File Name:
cmterm-devicepack8.6.2.24106-2.cop.sgn
File Description:
Cisco Unified Communications Manager 8.6(2.24106) Device Package - Compatible UCM Version: 8.6
File Release Date:
10-DEC-2013
Regards
Robin Thomas

Hi Robin,
This is actually a "new" Device Pack for CUCM 8.6(2) rather than
a new CUCM version release. See below
Cisco Unified Communications Manager Device Package 8.6(2)
(24106-2) Release Notes
http://www.cisco.com/web/software/282074299/108461/CiscoUnifiedCommunicationsManagerDevicePackage8.6.2.pdf
The latest CUCM release for 8.6(2) is;
8.6(2a)su3 US Export Restricted - full encryption capabilities (non-bootable) - For upgrade from 8.x+. Upgrades from 6.1(4)+, 7.1(3), 7.1(5) need to be requested via PUT (www.cisco.com/upgrade) or purchased to obtain necessary license
UCSInstall_UCOS_8.6.2.23900-10.sgn.iso
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Migration Cisco Unified Communications Manager 6.1 to Cisco Small Business Edition 5000

Hello,
I want to know two things:
1) I want to know if I have 1000 dlu. how many licenses would be in the new licenses for Cisco Unified Communications Manager Business edtition? Because i have Cisco Ip Communicator, Cisco Personal Communicator, Video Advantage and unified Messaging.
2)To migrate data from my current CUCM what tool should I use? DMA?
Thanks

I can't assist on #1 but #2 is pretty much a regular upgrade. The only CUCMBE before having the 3 flavors we have now, has turned into the 5K option.
There's no DMA as that's from Windows to Linux. It's either DRS (EXACT same source and destination version) or BAT.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Unified Communications Manager 10.0 - New Features Google Hangout Q&A Session

Engineer, Customer Support, Cisco
Welcome the Cisco Support Community Google Hangout Q&A Session about Cisco Unified Communications Manager 10.0. If you have any questions regarding the product or the content of the Google Hangout, please post them here.
Cisco UCM Product: http://cs.co/cucm10 http://cs.co/cucm10
Google Hangout Page : https://plus.google.com/events/cmt40r73djuhnauh5blg31k13ic

1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

Broken Cisco Unity / Unified Communications Manager association

We have several Cisco Unity Connection users with the following status in their profiles:
"This user's association to the co-resident Cisco Unified Communications Manager user has been broken.
Please Click Here to reassociate the orphaned user."
Clicking on the reassociation button does not show any of the users with broken associations, just a few resource users.
Is there any way to reassociate these users with CUCM without having to delete them in Unity Connection along with their mailboxes?

These are the steps I took to resolve the issue. I was particularly concerned about users losing saved messages in their voicemail. The posted solution did not give much detail on what to do.
1) Create a new user in CUCM. For example, I have a user called 'John Doe' in the system. I created a new one called 'John Doe2'.
2) After creating the user I associated 'John Doe2' to the phone in use by 'John Doe'. Then I set the Primary Extension as needed for that user. Hit the 'Save' button and verify that the 'Create Cisco Unity User' option shows up in the drop-down box in the right hand corner.
3) Log into Cisco Unity Connection Administration, and select 'John Doe'. Click on the link to re-associate and select 'John Doe2'. This links the Unity user to the CUCM user.
4) Log back into CUCM and select 'John Doe' from the user list. Remove all device associations from the user. Hit Save, then delete the user.
5) Select 'John Doe2' and rename the user as 'John Doe'.
These steps fixed my problem. I had to do it for all the users whose association was broken. One note to make is that the voicemail PIN is automatically reset to the default I believe, which is 0000. Other than that voicemail continues to work normally and users don't have to redo their greetings and such.

Redundancy for Cisco Unified Communications Manager Business Edition 8.0.

Hi,
Is there redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Can I deploy more than one server at a site for redundancy?
Thanks
Mudassir

No. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.

Unified Communications Network Management Licensing

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