Unified crm connector for salesforce

I have the crm connector for salesforce installed.  It works however it works intermittently.  Sometimes in order to get click to dial to work I would have to click on the phone number 2 times.  Other times it works fine with just a single click.  How do I get it to work consistently with only one click?

You need to be a Cisco partner to download software from Cisco. Even if somebody posts a link it will do you little good without a cco account (that part is no problem) that has the rights to download software (that only partners get).
And if you plug in your search term into the earch field at the upper left of the cisco.com site (you'll see it even on this page) you'll get a bunch of links to connectors for various CRM programs that Cisco offers. This seems to the the main page for the product section: http://www.cisco.com/en/US/products/ps9117/index.html - in it you'll find access to all kinds of guides and a link for the software (but as I said, it requires the appropriate permissions to access them).

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    Thanks!
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    You need to be a Cisco partner to download software from Cisco. Even if somebody posts a link it will do you little good without a cco account (that part is no problem) that has the rights to download software (that only partners get).
    And if you plug in your search term into the earch field at the upper left of the cisco.com site (you'll see it even on this page) you'll get a bunch of links to connectors for various CRM programs that Cisco offers. This seems to the the main page for the product section: http://www.cisco.com/en/US/products/ps9117/index.html - in it you'll find access to all kinds of guides and a link for the software (but as I said, it requires the appropriate permissions to access them).

  • Custom ICF Connector for Salesforce

    Gurus,
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    Are there any samples for salesforce to which u can direct me? A lot is there in google for flatfile which I don't understand how to use it for salesforce. I am looking for salesforce as I am not sure how to implement for it.
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    I believe Salesforce exposes Create User/Update User etc Webservices. Just get it confirmed first and try to use OOTB Webservice connector to integrate with Salesforce.
    ~J

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    Hi
    Does anyone have any experience with the Cisco unified CRM connector? I would like to know
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    Hi,
    In CRM IC WebClient when the IC Agent receives the call, then agent confirms the Account. Once the agent confirm the Account an Interaction Record is automatically created. This is a standard process and I think should serve your purpose.
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  • Agent going to not ready after call hangup, Siebel CRM Connector, reason code 50002

    Hi Everyone,
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    On daily basis we are receiving about 100 incidents that Agents goes to not ready after
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    Hi Wish,
    i´m the responsible for SAP CRM 7.0 in our company. Every year i´m visiting in germany the CRM EXPO where CRM manufactures present there systems and new features. My very personal point of view is that there are better CRM systems on the market as SAP CRM 7.0 - but not MS Dynamics.
    If you have ABAP know how already in your company i recommend to choose SAP CRM - the enhancement possiblities without modification are huge in SAP CRM 7.0.
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    If you post this question maybe in a Microsoft forum you will get other answers
    Kind regards
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  • New Release: Oracle Policy Automation Connector for CRM On Demand 10.3.0

    h1. Oracle Policy Automation Connector for CRM On Demand 10.3.0
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    1009094 wrote:
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  • SAP Groupware Connector for Novell GroupWise

    Hi all,
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    Hi,
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  • BEA 8.1 Peoplesoft CRM connector...

    Does BEA 8.1 have Peoplesoft 8 CRM connector? If yes, where can I download it from?

    Hi,
    To keep all my peoplesoft servers on a virtual environnement i will use Oracle Database 11.1.0.6 for x86_64 (64 bit) with Oracle Enterprise Linux 5.2 template and install on it the peoplesoft CRM. it's a good idea ? Yes, why not.
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    sorry for those question i'm still beginner in peoplesoft.No problem, Peoplesoft is not so easy software anyway.
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  • DMS Connector for KM : I see only one document type from the document area

    Hi,
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    I wonder where is the setting that specified which content is link to the DMS connector for KM.
    Thanks in advance.

    Hello Zbynek,
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    It is not much, but maybe it helps...
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  • Error while creating the Generic Connector for flatfile

    Hi All,
    I was trying to create the Generic connector for the flat file reconciliation. But i was throwed into errors. I'm using 11.1.1.3 OIM and as well as SOA also. I have been following the OIM 9 document to create the GENERIC connector.
    i'm copying the error i got
    <Mar 14, 2012 3:48:12 PM IST> <Warning> <XELLERATE.SERVER> <BEA-000000> <readme.txt is not a valid connector resource file.>
    <Mar 14, 2012 3:48:12 PM IST> <Warning> <XELLERATE.SERVER> <BEA-000000> <readme.txt is not a valid connector resource file.>
    <Mar 14, 2012 3:48:12 PM IST> <Error> <XELLERATE.WEBAPP> <BEA-000000> <Class/Method: CreateConnectorAction/imageScreen encounter some problems: >
    java.lang.NullPointerException
    at oracle.iam.platform.utils.OIMMessageResourcesUtil.getConnectorResourcesFromFile(OIMMessageResourcesUtil.java:964)
    at oracle.iam.platform.utils.OIMMessageResourcesUtil.getConnectorResourceBundle(OIMMessageResourcesUtil.java:778)
    at oracle.iam.platform.utils.OIMMessageResourcesUtil.getConnectorResources(OIMMessageResourcesUtil.java:764)
    at com.thortech.xl.webclient.util.tcMessageResourcesUtil.getConnectorResources(tcMessageResourcesUtil.java:215)
    at com.thortech.xl.webclient.util.tcMessageResourcesUtil.getMsgFromConnectorRes(tcMessageResourcesUtil.java:238)
    at com.thortech.xl.webclient.util.tcMessageResourcesUtil.getLocalizedText(tcMessageResourcesUtil.java:66)
    at com.thortech.xl.webclient.util.UIFacade.getUserDefLocalizedLabels(UIFacade.java:3024)
    at com.thortech.xl.webclient.actions.CreateConnectorAction.imageScreen(CreateConnectorAction.java:1250)
    at com.thortech.xl.webclient.actions.CreateConnectorAction.goNext(CreateConnectorAction.java:521)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:269)
    at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(tcLookupDispatchAction.java:133)
    at com.thortech.xl.webclient.actions.tcActionBase.execute(tcActionBase.java:894)
    at com.thortech.xl.webclient.actions.tcAction.execute(tcAction.java:213)
    at com.thortech.xl.webclient.actions.CreateConnectorAction.execute(CreateConnectorAction.java:135)
    at org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58)
    at org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67)
    at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
    at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
    at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
    at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
    at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
    at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.security.am.agent.wls.filters.OAMServletAuthenticationFilter.doFilter(OAMServletAuthenticationFilter.java:260)
    at oracle.security.am.agent.wls.filters.OAMValidationSystemFilter.doFilter(OAMValidationSystemFilter.java:133)
    at oracle.security.wls.oamagent.OAMAgentWrapperFilter.doFilter(OAMAgentWrapperFilter.java:121)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.thortech.xl.webclient.security.XSSFilter.doFilter(XSSFilter.java:103)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.thortech.xl.webclient.security.CSRFFilter.doFilter(CSRFFilter.java:61)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.iam.platform.auth.web.PwdMgmtNavigationFilter.doFilter(PwdMgmtNavigationFilter.java:115)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.iam.platform.auth.web.OIMAuthContextFilter.doFilter(OIMAuthContextFilter.java:100)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.dms.wls.DMSServletFilter.doFilter(DMSServletFilter.java:330)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.doIt(WebAppServletContext.java:3684)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3650)
    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2268)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1446)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
    i'm just using a flat file which contents are normal.
    #GTC Trusted Source
    login,firstName,lastName,eMail,organization
    RDUDE,Robert,Dude,[email protected],Xellerate Users
    Can somebody help where i have done wrong for this. All my deployment is in oracle linux 4.5
    Thanks,
    Venkatesh

    Follow the doc for 11g, guide you might be missing something:
    http://docs.oracle.com/cd/E17904_01/doc.1111/e14309.pdf
    Highlevel configuration steps (not all and exact) are:
    -> Give it Name
    -> select Reconciliation
    -> Select Transport Provider and format provides
    -> select Trusted Source Reconciliation
    ->provide flat file details
    -> Source reconciliation staging and mapping
    ->finish
    regards,
    GP

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