Unified mailbox not updating

My unified mailbox stops updating automatically in Mail 5.1 (1251/1251.1). I can see the new mail icons in my individual email accounts, but the new emails will not appear until I change to a different mailbox or restart mail.
Any fixes or suggestions on fixing this annoyance woulf be greatly appreciated?

Yahoo mail? If so, they are having issues. You are just going to have to wait it out.

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Outlook 2010 shared mailbox in cache mode not updating Inbox automatically

I have a user who has XP on his desktop, running Outlook 2010, connecting to a Exchange 2010 w/SP2. I recently added a shared mailbox for him to monitor. I did it the old way by adding additional mailbox to his client (outlook 2010) pc.. I understand
now that in 2010 SP1 or greater that you can simply do this from the exchange server by granting full access permissions. Either way, the user sees the mailbox and gets email in the shared mailbox ONLY when he clicks on the inbox and
clicks on Update Folder. For some reason it is not auto updating new email. His personal account works fine, meaning when a new email is received it comes in and you see new mail. The account is in cache mode and I've looked at other shared
mailboxs that are working fine and the settings look the same? I'm not sure why this shared mailbox is not updating?
William McConnell

I can see this is an old thread but I have a relevant question.
This workaround does indeed work but what else is possible to do? The cashed mode is more or less necessary when working with large shared mailboxes.
Niklas

Outlook 2010 SP1 Profile Does Not Update After Moving Mailbox Between Exchange 2010 SP2 Sites

I am working on a large mailbox migration from one AD site to another.
Exchange version at both sites:Exchange 2010 SP2
Two Mailbox Servers: MBX01 in site A / MBX02 in site B
(There is a DAG but keeping this simple)
Two CAS Arrays: CASA.domain.com / CASB.domain.com
The RPCClientAccessServer property is set accordingly. Where MBX01 is set to CASA.domain.com and MBX02 is set to CASB.domain.com
Clients:Outlook 2010 SP1
Scenario: I successfully move a mailbox from Site A to Site B. The Outlook client does not automatically update its server settings to point to the new cas array (CASB.domain.com) and continues to connect to the old CAS server (CASA.domain.com).
I have seen a few articles regarding this pointing to workarounds such as:
- repairing the outlook profile on the client
- delete the existing outlook profile
- run a script to update the prf file (re-cache's email at the client)
I am interested in knowing if anyone else has experienced this, what their solution was for a large migration and if any roll-ups or service packs have possibly fixed this problem.
I would also like to know if you have seen this affect ActiveSync devices. I am getting mixed results in my tests and thought it may be contributed toward different device types, mobile os versions, etc...
I have posted this to the Exchange 2010 forum as well, just wasn't sure where to start.
Thanks.
Mike

Hi,
Seems you got several replies in the thread below that you posted in Exchange forum:
http://social.technet.microsoft.com/Forums/exchange/en-US/68ae67c1-59f5-44bb-aadc-0aea3f72ad2d/outlook-profile-not-updated-to-new-cas-array-after-mailbox-move-between-sites?forum=exchange2010#68ae67c1-59f5-44bb-aadc-0aea3f72ad2d
Please come back to the thread above and check if the replies are helpful.
Since this issue is more related to Exchange, we can provide rarely assistance on this problem. If you need any help on Outlook client side, please don't hesitate to let me know.
I would appreciate it if you could post the solution here when you found it, so that other community members who have same question in this forum will benefit from it.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2007 client reacurrance calendar not updating in mailbox

Hello,
Using Exchange 2010 and Outlook 2007 client. User has access to a shared Calendar in Public Folder. She makes an Recurrence Appt in Public Folder and invites herself to Appt. If she changes one of the future apt (Location change or something like that) it
updates the Public Folder but not hers. I added myself to this apt and I am using Outlook 2013 and my apt does indeed update. I also can see in "Outlook Web Access" has updated, so just the Outlook 2007 client not updated.
Any thought into why? Unable to Upgrade to user to Outlook 2013 until New year for other reasons.
thank you for any help.
Michael

Hi Michael,
Please first make sure she has installed all available updates for Outlook 2007.
In addition, please have the user temporarily turn off his antivirus and test again.
If still no luck, we may try testing with a new Outlook profile. See:
http://support.microsoft.com/kb/829918
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

OAB will not update

I have a 2 server environment that consists of a Mailbox Database server and a CAS. We have noticed within that past month that the OAB is not updating. I have tried several troubleshooting steps trying to get it to sync with the GAL. My
first thought was to check the OAB Virtual Directory settings on the CAS, which are correct. Next I verified that the Autodiscovery was pointing to the correct server, which it is. I noticed with running the command Get-OfflineAddressBook | FL
it shows the OAB hasn't been touched since over a month ago. I've attempted restarting the Mailbox Assistants service (which should for an update of the OAB) and also tried rebooting. This was after attempting to run Update-OfflineAddressBook "Default
Offline Address Book" and getting the following error message:
Failed to generate Offline Address Book '\Default Offline Address Book'. This could be due to the Mailbox Assistants
Service not running on server 'xxxx.xxxx.org' or you do not have permission to perform this operation. Error
message : 'The call to Mailbox Assistants Service on server: 'xxxx.xxxx.org' failed. Error from RPC is
-2147220989.'.
    + CategoryInfo
: InvalidResult: (Default Offline Address Book:OfflineAddressBookIdParameter) [Update-Offl
   ineAddressBook], LocalizedException
    + FullyQualifiedErrorId : E4692039,Microsoft.Exchange.Management.SystemConfigurationTasks.UpdateOfflineAddressBook
    + PSComputerName
: xxxx.xxxx.org
I can assure you the Mailbox Assistants Service is running. I have even tried to create a new OAB off the GAL and set it as the default Client OAB on the Mailbox Database. It creates but if I try to run a manual update through the shell I get
the same message as above. On another note, when I try to browse to the oab.xml URL give by Autodiscover I get a 404 error. Not sure if the XML should be on the CAS since it basically proxies to the Mailbox Database Server. When looking on
the Mailbox Database server in the OAB GUID directory everything looks to be as it should be but its just not updating. Last modified date matches that date and time of the last touched entry when running Get-OfflineAddressBook | FL. Any help would
be appreciated as I have exhausted all avenues for resolution. I know that moving clients to online mode will fix the problem but that is not an option. We have over 500 employees.

Hello,
You need to click "refresh" button to check the database status again. If the database is dismounted, and you can't mount the database manually, please try to use eseutil /mh cmdlet to check database is clean status or dirty status. If the database
is dirty status please try to use eseutil /ml cmdlet to check if your log files are missing. If not, please use eseutil /r to repair your database.
If there is any update, please free let me know.
Cara Chen
TechNet Community Support

Outlook 2013 (Only) - Shared Mailbox - Not Syncing

Hi
After searching this forum and many other forums online, I have decided to ask my question here as I cannot find a solution.
We are migrating from Exchange 2003 to Exchange 2010 at the moment. All of a sudden our Outlook 2013 users (All of them) cannot update Shared Mailboxes. When you select that folder it says "Updating this Folder" but nothing is happening. Only happens
with their open Shared Mailbox not with their own Mailbox. I have done the following tests:
Users can open the Shared Mailbox and sync properly using OWA.
Users can open the Shared Mailbox but cannot sync via Outlook 2013.
Users can open and sync the Shared Mailbox via Outlook 2010.
Ran OST repair tool, no luck.
Completely deleted the profile and wiped all the files in the outlook folder and recreated the profile, no luck. (Not syncing straight away.)
Users can sync the Shared Mailbox when they are running outlook in Online mode. (I dont wanna do this coz they want to save their sent emails from a Shared Mailbox into the respective "Sent Item" folder which only works in Cached Mode.
Everything used to work fine and suddenly stopped for everyone. Can you please guide me on how to fix this?
Thanks in advance.
With regards
M
PS
I just realized that my Build Version is "Version 14.1 (Build 218.15)"
I am downloading the Service Pack 3, and it might help?

Hi,
It seems that the issue only happens in Outlook 2013 Cached mode. If you add secondary mailboxes to your profile through the Advanced
tab in the Microsoft Exchange dialog box, please check whether the “Download Shared Folders” is enabled in the Advanced tab.
If it is, the Sync issue occurs may because Outlook 2013 locally caches (in your Outlook data file [.ost]) all folders to which you have access in the secondary mailbox. To resolve it, we can refer to the detailed solution in the following KB:
http://support.microsoft.com/kb/2297543/en-us
Thanks,
Winnie Liang
TechNet Community Support
Hi,
I found this little tick yesterday and did clear it. So now people can still have their own mailbox cached and the rest online. But thank you for the link coz I couldnt find it before and it is good to know that it is a known issue rather than being a misconfiguration
at server level :) I have marked your post as the answer. Thanks again.

Exclaimer manager signature does not update sent items for outlook 2013 clients when using cached mode

Hi
I have Signature Manager Exchange Edition 2.0.3.0 installed on the hub servers.
I have enabled Sent Items update.
some clients are not getting signature update in the sent items of outlook while using cached mode.
from OWA, and MS Outlook when connected online, the signature is updated in the sent items.
I have two CAS servers and two mailbox servers. all with Exchange 2013 SP1
I tested each CAS server for the URLs of Autodiscover and EWS, with no errors or warnings.
I also test Autodiscover through
https://testconnectivity.microsoft.com . I go successful result.
Outlook clients are updated to the latest version 15.0.4701.1000
for outlook clients; I deleted outlook profile, deleted outlook folder in the user profile, re-created the outlook profile, with no luck.
from Exclaimer event logs on the Hub servers. the sent items update is successfully updating clients. below is the screenshot of an event for one email message which is successfully updated from exclaimer but it did not update on the client outlook while
using cached mode.
Since the issue is with multiple users, I am searching for a centralized solution
Mashhour Faraj

Dear Mashhour
Here you go
Employees can see their email signatures and disclaimers
With Exchange 2013, a Microsoft Outlook user can’t see any added email signatures or disclaimers as they are added to an email when it passes through the Exchange server.
Signature Manager Exchange Edition lets email users see their email signature and corporate disclaimer within the Sent Items of their inbox, giving them visual confirmation of the processed email
Source -
http://blog.exclaimer.com/exclaimer-signature-manager-vs-microsoft-exchange-2013/
Updating to the latest version of signature manager exchange edition will help you to resolve this problem for sure
Or you need to contact them to find a solution on this .
I'm pretty much sure that this problem is related with some version mismatch on their s/w on exchange 2013 which is causing this issue.
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
(MVP)

Global Address List Not Updating in Outlook

I have a question from user about Global Address Not updating in Outlook. We have a user whom name was changed, how ever his new name didn't appeared on Global Address List in Outlook client
I did explained to him that Outlook require about 48 hours to reflect a new update Global Address List then he asked me why previously (24 hours) his old name also disappear from Global Address List.
Could you please advice.

Hi,
Please check whether the new name is updated in Global Address List when the user accesses his mailbox from OWA and Outlook Online mode.
If the new name is also not changed in GAL for OWA, please refer to bawzman's suggestion to run cmdlets to update globel address list in Exchange server.
If the issue only happens in Outlook cached mode, the issue should be related to Offline Address Book which is used for Cached mode as Globle Address List. We can manually download it and update the address list by clicking Send/Receive > Send/Receive
Groups > Download Address Book to have a try.
Regards,
Winnie Liang
TechNet Community Support

Best Solutions For Offline Address Book on Workstations Not Updating Frequently Enough?

We use Exchange 2010 SP2 and we set Outlook 2010 to Exchange Cached mode by default for all workstations. This seems to work OK for the majority of email most of the time, but because we are very frequently adding and removing external mail contacts
and and adding and removing them from distribution lists, the GAL and distribution lists memberships are frequently out of date in the middle of the work day.
Sometimes the users can manually download an updated OAB assuming it has been updated on the server, but sometimes the OAB is not updated yet and redownloading the OAB solves nothing. It is a lot of hassle, confusion about bounced messages and
missing contacts and phantom names in distribution lists with this method.
I notice that for mail contacts, there is an All Contacts address book that is live, but it does not include include anything else other than contact addresses. Distribution List memberships are still out of date until the OAB is updated on the server
and then downloaded to the Outlook client. This is taking too long.
Is there a keyboard shortcut to force the client to do a GAL address lookup in online mode rather than using the cached OAB?
Can Outlook display both an online and offline address book for the GAL and let the user manually select online version of the GAL if a contact or new mailbox or DL has not synced to the OAB yet?
If we set the registry key to force online address books even when Outlook is in cached Exchange mode, is there any performance downside for PCs on the LAN other than the GAL being unavailable when the network is not available?
Would the Exchange server have a significantly higher load if most PCs were accessing the GAL without an OAB cache?
If we should not expect a significant increase in server load or network traffic, we might set desktops to use online access to the GAL and only laptops to use OAB.

Hi,
If users are accessing the GAL without OAB cache, definitely it will increase in server load and network traffic. If you are in cached mode, one suggestion is to define that in Send/Receive Settings:
Go to Send/Receive Groups -> Define Send/Receive Groups
-> Select the account and Edit -> Select
Include the selected account in this group, and check Download offline address book -> Click
OK -> Go back to Send/Receive Groups, select the frequency for automatic send/receive(Schedule an automatic send/receive every x minutes.), and then close.
I hope this setting can help in your scenario.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 - Meeting Tracking is not updated when a meeting is changed in a shared calendar

Hello,
we have troubles in our Outlook 2013 environment.
We changed from Outlook 2003 to Outlook 2013.
We have Exchange 2007 in background.
We have Outlook 2013 in Cached Mode.
Problem description:
A secretary changes a meeting in a shared calendar of one of her bosses/colleagues. The colleague (organizer of meeting) gets responses of the attendees (aceptet, tentiative, denied) in his Mailbox. When he looks into the meeting to check how many persons
have acceptet the meeting, he founds out that the tracking is not update.
I found out in my first solution steps, that this occurs, when the meeting is changed in a shared calendar. When I change th meeting in my own calendar, it works. But we need a solution for the problem, because our secretaries are managing the meetings for
some colleagues.
Thanks for help,
BR, David
David Strutzenberger

Hi,
For your situation, please try the following steps:
1. Please install the lasted update for Outlook 2013, and then check the issue.
2. Check if the AutomateProcessing calendar setting for your Microsoft Exchange Server 2007 is set to
None.
If so, please make sure the Exchange Server administrator start the Exchange Management Shell on the Exchange mailbox server.
Then, run the following command in the Exchange Management Shell:
Set-MailboxCalendarSettings username -AutomateProcessing Autoupdate
Where username is the affected user's alias.
3. Switch to Online Exchange mode to test the issue.
Best Regards,
Steve Fan
TechNet Community Support

The Creator of an Assigned Tasks is not Updated when Changed from Mobile Device

We have a Shared Mailbox where we create Tasks and assign them to the appropriate engineer. In Outlook, if they open and modify the assigned task, after they have accepted it of course, and then save it, a message is received in the Shared Mailbox with the
update. When that is opened and closed, the task on the Shared Mailbox is updated.
However, if that Task is updated on a mobile device, WP8.1 in this case, the creator does not get a new message with the changes. If the assigned user looks at it in Outlook, he/she will see the changes. But the originator never receives a message
with the changes.
Am I missing something or is this by design? Thank you in advance for any assistance.

Anyone?

Apple Mail read status does not update correctly

I have one iMac running Mavericks and using Apple Mail to run three IMAP accounts provided by a local Apple Mountain Lion Server.
It exhibits two issues:
Firstly it fails to refresh the view automatically in the message viewer window.
The header at the very top of the window will update live when a new message comes in so that it says "X Messages (Y Unread)" with the correct numbers. The list of messages does not update unless you switch mailboxes, then switch back again. Then they appear instantly.
The second and more critical issue is that the read and unread status of messages is not updating correctly at all. Refreshing the view make no difference. Two of the three accounts are shared with 6 other iMacs running Mountain Lion and Snow Leopard. None of these have an issue.
I have deleted and re-added the accounts several times, I have tried a completely clean new user account. Sometimes the first issue goes away but it returns after a short time.
The next step would be to erase the whole Mac but I am reluctant to go to the hassle as I have a suspicion that this will not make a difference and that there is a glitch with Mail on Mavericks. I have run all updates.

Hi Brenn,
To narrow down the issue, we need more investigation:
1.Does the issue occurs only in Category view? Please check if user 1 set the view to Date and email read status update.
2.Does the issue occurs to user1's own mailbox with the same setting as shared mailbox?
3.If the shared mailbox is in cached mode, please check Account Settings > Change > More Settings... > Adwanced > Use Cached Exchange mode > check Download shared folders.
4.Please switch to online mode for shared mailbox and test the issue.
Regards,
Rebecca Tu
TechNet Community Support

Mail box not updating inbox

I have gmail set as my mail preference in mail and it's not updating the inbox. I'm wondering if and how I can reset the gmail account. Can someone also tell me if what's the purpose of recovery folder. It is full of the same message over and over.
Thanks

If you mean you want to rebuild your mailbox, that's at the bottom of the Mailbox menu. If you mean you want to delete and reconfigure your Gmail account, that's in Mail>Preferences>Accounts. As for your Recovery folder, I've never seen that on my Mail, but it sounds like your Mail tried to salvage a corrupted message.

My iPOd was working fine until last night. Today, it has not updating email

My iPOd touch was working fine last night. Today it has not updated email. When I try to send an email it telsl me that the username or password is incorrect. I have veryfied both hundreds of times and they are correct. It actually allows me to send emails but it has not updated the mailboxes.

Hi jaded99, Welcome to discussions, I trust you found the correct iPod forum if not here is a link. Bob :~))
http://discussions.apple.com/category.jspa?categoryID=146

Prepare-Move-Request - membership not updated

Hi,
At executing Prepare Move Request, I get problems with updating security group membership(2 security groups in the following screenshot). Updating distribution group membership is OK(1 distribution group in the following screenshot).
The distribution group and the security groups were previously manually created at target forest.
The question is:
Does "PrepareMoveRequest" update only distribution group membership?
Thanks in advance!

Hi Lynn-Li,
The problem remains the same.
The test mailbox account (source forest) is member of 3 security groups (1 universal, 1 global, 1 domain local) and 3 distribution groups (1 universal, 1 global, 1 domain local). The security groups were manually created at target forest with same
name,type and scope. At target forest the distribution groups are universal.
In the following screenshot the membership of distribution groups are updated, but the mermbership of security groups are not updated.
The questions are:
Is the above problem with security groups membership the normal behavior with Prepare-MoveRequest script?
Thanks in advance!

Unified mailbox not updating

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