Unified Operations Manager / Service Monitor

Service monitor does not recognize any phones registered to a CUCM 6.x cluster.
1040 Sensors do recognize phones.
Any idea why the CUCM phones are not recognized ?
Thanks, Wolfgang

Naveen:
Spanning does not affect the phone count from a cluster and that is Wolfgang's issue. It only affects the phone count from the 1040 sensors.
Wolfgang:
A phone count of zero for a cluster usually means there are no cdrs being pushed from the CUCM 6.x.
1) Are you getting any records in the CVTQ reports?
2) Does it show success for both HTTP and CDR on the CUCM credentials page?
3) Are you sure that you have done the task of "Setting Unified Communications Manager Service Parameters" on every CUCM in the cluster as mentioned in the following url.
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_service_monitor/2.0.1/user/guide/confccm.html#wp1037067

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CDR report problem in Operations Manager/Service Monitor 8.7

I'm testing Operations Manager/Service Monitor in lab right now and got a little problem.
When I configured everything from the begining I could do CDR reports and saw all calls in them but I renamed the cluster so it wouldn't just say StandAloneCluster. Everything except CDR Reports seems to work.
I can see that the data is sent from UCM to Service Monitor but if I try to maka a report it just says no records.
Is there any logs I can check to find out what i happening?

I found the problem, Even though I had applied config on the UCM after changing the name from StandAloneCluster to another name the calls in CDR were slill saved with cluster name StandAloneCluster.
Since this is a lab and I didn't have time for troubleshooting I restarted the publisher and after that the calls were marked with the new name and I could find them in the reports again.

Cisco Prime Unified Operations Manager 9.0, "Service Level View" problem.

Hello to all.
Hope this mail finds all of you well.
I have a problem with a CUOM Prime 9.0.
The customer's infrastracture is a cluster CUCM (VM), 9.1.2.
The CUCM cluster is up and running and all the cisco devices can be discovered.
The customer wants to use a Cisco Prime Unified Operations Manager 9.0 in order to monitor all the Cisco devices.
Also, in the CUOM server have been installed the browser "I.E 8.0" and the browser "Firefox Mozila" (Firefox Setup 10.0.5esr).
The problem that I faced is that the page "Service Level View" can not be displayed.
When I try to use the "Internet Explorer" the loading bar is being displayed, but can not be completed.
When I try to use the "Firefox Mozila" a message is being displayed and prompt me to install the last Flash Player,
which is already installed.
Can anybody help me on that problem?
Thank you very much in advance.
Regards,
Isidoros

Finally, the solution of the problem was:
1-stop the daemon manager “net stop crmdmgtd”
2- Delete the xml files available under(please take backup from them) :
CSCOpx\objects\sir\work
CSCOpx\objects\topo\work
3-Start the daemon manager net start crmdmgtd (wait for 20 minutes until all process are up )

Cisco Prime Unified Operations Manager 8.7 Server Requirement

I need a clarification regarding the Windows Server OS requirement for installing Cisco Prime Unified Operations Manager 8.7 with Service Monitor.
The data sheet says Win 2008 (R1) Enterprise edition.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/data_sheet_c78-697491.html
The installation guide says Win 2008 (R1) Std or Enterprise.
https://www.ciscosystems.net/en/US/docs/net_mgmt/prime/unified_operations_manager/8.7/install/guide/cuom_installguide.book.pdf
My server is running on Windows 2008 (R1) Standard Edition, will I be able to install Cisco Prime UOM 8.7 on this server????
The hardware meets the requirement. I am confused only with the Windows Server OS part as both documents are contradicting.

I need a clarification regarding the Windows Server OS requirement for installing Cisco Prime Unified Operations Manager 8.7 with Service Monitor.
The data sheet says Win 2008 (R1) Enterprise edition.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/data_sheet_c78-697491.html
The installation guide says Win 2008 (R1) Std or Enterprise.
https://www.ciscosystems.net/en/US/docs/net_mgmt/prime/unified_operations_manager/8.7/install/guide/cuom_installguide.book.pdf
My server is running on Windows 2008 (R1) Standard Edition, will I be able to install Cisco Prime UOM 8.7 on this server????
The hardware meets the requirement. I am confused only with the Windows Server OS part as both documents are contradicting.

Event in Cisco Unified Operations Manager makes no sense

Hi
The ennvironement is as follows:
3 CCM 4.x Cluster and lot of h323 Gateways. All is controlled by a gatekeeper.
For monitoring purposes I'm running a Cisco Unified Operations Manager 2.0.2. From a h323 gateway I recieve an event, that there happend packet loss and that the MOS was below the critical MOS threshold. As destination I see another h323 gateway in the same cluster. What does this mean? For me there is never voice between these 2 gateways. For me this event makes no sense. On the gateways everything looks fine, there are no drops or errors neither on the interface nor on the service-policy.
Any idea why it's generating this event?
Regards
Peter

Hi Peter,
I think it would be best if you could get a packet capture (at the point of the 1040 sensor) during the times of one of these low MOS scores and then open a TAC case. The TAC engineer will need to contact the 1040 sensor developers to understand how exactly they are calculating packet loss and the packet capture will help greatly in finding the root cause. There are two components to packet loss for a 1040 sensor.
1) Actual network packet loss (i.e. based on missing sequence numbers).
2) Packets lost in the jitter buffer emulation (packet discards). This will
count as a packet loss for any packet that arrives 20ms past its expected
arrival time OR any "out of order" packet. Since the packets for a G711 are
sent at a 20ms rate, a packet which is delayed 20ms may arrive out of order and
be counted as lost.
Sri

Unified Operations Manager 8.x Software Download

Hello Team,
We has been ordered L-UOM-B-500= Unified Operations Manager 8.x up to 500 IP Phone LIC-K9 ,now customer need to download the software ,Please suggest how we can download the software.
Thanks Is Advance

Hi there,
The OVA's and .zip are located here
Downloads Home
Products
Unified Communications
Unified Communications Management
Cisco Prime Unified Operations Manager
Cisco Unified Operations Manager 8.6
Unified Operations Manager Software-8.6
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Cisco Unified Operations Manager v Cisco Service Monitor

I am unfamiliar with both od these products. Both seem to overlap in that they seem to aim for end to end voice quality management, relying on the 1040 probe.
Am I off base here? Are they similar products, one or both maybe OEM'd???
Are they widely deployed?
Any thoughts welcome.
Regards

Hi Gordon,
They are very much complimentary. In fact, installing OM used to install SM by default on same box.
OM doesn't collect info from the 1040 probes. SM does this, and then alerts to OM if thresholds are breached.
OM will then display the alert.
Operations Manager is very much about actively monitoring the health of the UC environment. Here's a couple of practical examples of what it does:
- Maps out a logical view of the environment
- Performs scheduled tests - checks CM reg, dial tone, TFTP
- Simulates calls with both synthetic phones and even real phones
- Interactive tests - check phone features are working etc
- Performance management - view utilisation of GW's CM's etc.
- IP SLA - simulated calls, jitter testing across the network using routers / switches and IP SLA features
- Alert monitoring - dashboard view
Service Monitor is very focussed on measuring the actual user experience of calls.
- It can use CDR / CMR records (with no 1040 HW sensors deployed) to record, and monitor the quality of individual calls
- It can also use the 1040 HW sensors to collect more granular call quality details.. (it sends the details to SM via syslog constantly)
- Report and alert on call quality based on thresholds (Alerts are sent to OM and appear in your alerts window)
The only real overlap I would say is that OM does some quality tests with IP SLA, but it is based on synthetic calls rather than working with data about real calls.
There is also another module, Unified Service Statistics Monitor, I'd recommend looking at this too, it provides the historical component, and also a variety of different reporting - including service levels and executive style dashboards.
I've done a few deployments. Standard network management principles apply, and I think this is where a lot of them fall down. No product can manage your network for you automatically, the biggest part is people and process. Once you have this in place you can definitely use products like OM, SM to automate and simplify.
The larger and more complex your network, the more valuable and useful these products can become.
My recommendation is to get the eval copy, and try them out. You do need to think carefully about what you want to achieve though, without this step, an install of these products probably won't impress. The art is all about the setup.
Cheers,
Tim

Cisco Unified Operations Manager :

Hello,
Need help in understanding the following :
1. Can CUOM be used stand alone without installating the other modules of the CUCMS ( Provisioing manager, service manager, etc. )
2. If i have 100 users who have IP Phones as well as Soft Phones. Then how many licenses are required : 100 or 200
3. Can it also monitor Meeting Place ( Not express version ) and CVP
Thanks for your help on this in advance,
Regards
Abhishek

Guys,
Any clues??? I am still waiting

Cisco Unified Operations Manager 8.0 - Attempted Calls

Hi All
I'm running CUOM 8.0, I can see in the call statistics graph that there are quite alot of attempted calls as per the attached screenshot, can anyone advise what is determined as an attempted call within CUOM and if there is anyway I see what these calls were.
Regards
Nick

Hello,
you can see the attempted calls only in the CDR's of CUCM or if you installed the CUSM in Administration "UC Management Station" >> "Service Monitor" >> "CDR Call Record Reports" or "QVTC Report".
Kind regards,
Marcel Ammann
P.S.: Rate helpful post's

Unified Operations Manager for Version 9.0 clear the events

Please let me know the procedure to clear the events of the Operations Manager 9.0.

Hello Anthony,
Lets pick up the example of Standard LRG in Pre 10.0.
As a use case we used "LRG" to route calls using Local gateway, preferebly.
For Example:
If administrator wish to create a route to a PSTN/CUCM B from particular site then he could simply have a Route list with Standard Local Route Group.
If the administrator has to add another emergency route to CUCM C/PSTN then using Standard Local Route Group would not help and he would have to make site specific Route list and Route patterns.
eg: 8.XXXX pattern would be used by device on site A to reach site E using RG_A_To_E
7.XXXX Pattern would be used by device on site B to reach site E using RG_B_To_E
With the Multiple LRG Enhancement in CUCM 10.0
On the Device Pool page, We can choose to associate the Emergency Route with a route group or leave it blank.
This will reduce the number of route list and route patters to be created.
EX.
Phone 3 calls Phone 5 via Route List “Route List to Site E”
When Phone 3 (DP_C) calls Phone 5 using route pattern 8.XXXX
Route list layer check that the first route group in the preference order is “Emergency Route Group (Local Route Group)”.
It then checks the route group associated with “Emergency Route Group” on Device Pool DP_C.
There is no Route group associated with “Emergency Route Group”.
Hence the Route list layer would check of for next member in the route list And try routing the call via “RG_General”.
**I hope this explains, if any doubts, please, let me know and we can have a quick call to discuss.
Regards
Amit Singh

Cisco Unified Operation Manager: can not see the Campus manager

Dear all,
I have installed the CUOM to manage my IPT system. I have successfully installed without any errors. The system now can detect all IPT system components but I have a problem. From the Tool on Service Level View, I only the option for Alert History and can not see the option for Campus manager to customize the topology (like the tool on Ciscoworks LMS).
Please give me some advices.
Thank you,
Thanh

On the administration page, you will be able to see "View Reports For" header on the top.
Under that header you will see the following fields:
User ID/Type/Last/Status/Folder /Instance
Above values will be used by PeopleSoft to filter and display the list of reports
If the user has selected Status as Processing and saved the page, PeopleSoft will only show reports which are in Processing status.
If user runs a report and it has been posted, it will not show up in report manager coz the filter value is set to Processing.
Hope this helps. I dont think Permissions has anything to do with this since user is able to view the page.

Cisco unified Operation Manager 2.3 with CUCM 8.6

Hi Guys,
My Customer today have CUOM 2.3 and CUCM 7.1.3. He is planning to do upgrade CUOM 8.6 and CUCM 8.6. My question is: Is it possible to do upgrade CUOM directly to 8.6? If CUOM to be upgraded to 8.X do we need to purchase the upgrade license?
Thanks,
Wilson

I don't think you can install on top of CUOM 2.3, a CUOM 8.X. Not even a 8.0
As said, you can restore a CUOM 2.3 backup on an 8.X.
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/8.5/installation/guide/install.html#wp1054045
As far as I can see after CUOM 8.5 the 2.3 migration path is no longer mentioned.
Cheers,
Michel

Cisco Operation Manager and Service Monitor on Separate Machine?

Hi,
Can we install Cisco Unified Operation Manager and Server monitor on separate machines?
What will be the procedure to do so?

Yes You can install Service Monitor in a stand alone server. For Service Monitor to coreside on a system with other applications in the Cisco Prime Unified Communications Management Suite, see the coresidence requirements in
Installation Guide for Cisco Prime Unified Operations Manager 9.0.
Also you can check Coresidence Guidelines and Coexistence Guidelines.
Here you can see the server requirements for a coexistent installation of Service Monitor:
http://www.cisco.com/en/US/docs/net_mgmt/prime/unified_service_monitor/9.0/install/guide/prereq.html#wp1080694
-Thanks

VMM Agent Not Monitored By Operations Manager

I am getting this alert
VMM Agent Not Monitored By Operations Manager
I have VMM 2012 sp1 and SCOM 2012 sp1 so please kindly tell me the solution.

For VMM Agent Not Monitored By Operations Manager, Please, Send if there is error in event viewer
Also Check below link to help you in Fix your Issue
http://blogs.technet.com/b/operationsmgr/archive/2012/01/23/potential-issues-with-vmm-2012-opsmgr-integration.aspx
For Configuration of Operation Manager to monitor VMM, Refer to below link
http://www.systemcentercentral.com/configuring-pro-integration-between-opsmgr-2012-and-vmm-2012/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer".

Adding Service Monitor to CUOM

We have Cisco Unified Operations Manager 2.1.0 installed with Cisco Unified Service Monitor 2.1.0 installed on the same server.
I show this licensing info:
OM Premium 2.0 5009 Purchased
SM 2.0 5000 Purchased
Within Service Monitor I added CUOM Server as trap receiver, but when I go to CUOM Administration - Service Quality Settings all I see is the Events Settings option. I don't see a link to add the Service Monitor to the CUOM.
I inherited this installation, could an option have been missed during initial installation of CUOM?

Operations Manager installs Service Monitor as well. Since you have Operations Manager 2.0.1, the Service Monitor 2.0.1 should be already present on the box. You will need to install the license for Service Monitor to use the Service Monitor functionality.
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_ip_communications_operations_manager/1.0/user/guide/cfgBasic.html#wp1115780

Unified Operations Manager / Service Monitor

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