Uninstall and reinstall error 1 for Acrobat X

I have been having problems with Acrobat for awhile, tried to copy over from my backup drive, tried to uninstall and reinstall but keep getting "Please uninstall and reinstall the product. If this problem still occurs please contact Adobe Technical support for help and mention the error code shown at the bottom of this screen: error 1.
Adobe chat takes a long time and I keep getting cut off. I have also tried to reinstall from my CS6 Design standard disk but get above error and disk ejects. Please help

After the uninstall (I would have repaired rather than uninstall that is typically a last step), run http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, reboot, and reinstall as you did when you first got the product. Since this is part of CS6, you will have to follow the CS type installation process that is apparently different than basic Acrobat.

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    /Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
    Identifier: 
    com.olympus.DSSPlayerV7
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    X86 (Native)
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    Mac OS X 10.6.8 (10K549)
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    Crashes Since Last Report:      
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    EDE95D54-CA0A-4ABC-8241-167C27AAFC1D
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      0x187000 -   0x187ff7  com.apple.Cocoa 6.6 (???) <5A785062-1ABB-2A54-BAAC-8FEF95275E05> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
      0x18a000 -   0x484fef  com.apple.QuickTime 7.6.6 (1800) <D3538A45-5F4B-262A-06AB-64C1EBAC4A33> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
      0x530000 -   0x5aafff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
      0x5dc000 -   0x5e5fff +com.OlympusSys.OlympusDSSFile 1.3 (1.01) /Library/Frameworks/OlympusDSSFile.framework/Versions/A/OlympusDSSFile
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    0x2db5000 -  0x2dfbff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
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    0x4f48000 -  0x4f48ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x4f4b000 -  0x4f8dff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <8A4721DE-25C4-C8AA-EA90-9DA7812E3EBA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x4f96000 -  0x5005ff7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
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    0x5466000 -  0x589bff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <4D2F47EF-BD32-1E3C-6A0A-438896ADE2BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x5a21000 -  0x5b23fe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <EB34F049-D9E1-BF19-CF03-B26A0352D40C> /usr/lib/libcrypto.0.9.8.dylib
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    0x5d35000 -  0x5d35ff7  com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x5d38000 -  0x5d42fe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <DE0E0EF6-8190-3F65-6BDD-5AC9D8A025D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
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    0x5db2000 -  0x5e60ff3  com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x5e8a000 -  0x5ea9ff7  com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x5ec0000 -  0x5eceff7  com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x5ed6000 -  0x5f07ff7  libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x5f0f000 -  0x5f30fe7  com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x5f39000 -  0x5f3dff7  IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x5f45000 -  0x5f88ff7  libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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    0x5fb0000 -  0x60bcfe7  libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x60db000 -  0x60deff7  libCoreVMClient.dylib ??? (???) <37F56237-4ABA-E5B5-968D-70FFE357E8E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x60e3000 -  0x60e7ff7  libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0x60ec000 -  0x616effb  SecurityFoundation ??? (???) <A8D248DE-8670-970D-39E3-A9738CFDBEE1> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x61a5000 -  0x61aaff7  com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x61b2000 -  0x61b8fe7  com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
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    0x6251000 -  0x6273fef  com.apple.DirectoryService.Framework 3.6 (621.16) <5566E769-6459-78A7-DD2C-1D3068BD3932> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x627d000 -  0x628dff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <E276514D-394B-2FDD-6264-07A444AA6A4E> /usr/lib/libsasl2.2.dylib
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    0x6307000 -  0x630ffeb +QualityPlay.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/QualityPlay.dylib
    0x632b000 -  0x6333feb +StandardPlay.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/StandardPlay.dylib
    0x635e000 -  0x6370fcf +LongPlay.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/LongPlay.dylib
    0x6375000 -  0x6388fdf +DSSAES.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/DSSAES.dylib
    0x638c000 -  0x6392fff  com.apple.CommonPanels 1.2.4 (91) <CE92759E-865E-8A3B-1488-ECD497E4074D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
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    0x647f000 -  0x64eafd7 +com.yourcompany.yourcocoaframework ??? (1.53) /Library/Frameworks/OlympusServiceProvider.framework/Versions/A/OlympusServiceP rovider
    0x657c000 -  0x65b9ff7  com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
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    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
    Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24600000 / 2
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000 / 4
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06610000 / 5
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x06500000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0x06300000 / 2

    Hi,
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    Tips and Tricks for Deploying the Application Catalog in System Center 2012 Configuration Manager
    http://blogs.technet.com/b/configmgrteam/archive/2012/07/05/tips-and-tricks-for-deploying-the-application-catalog-in-system-center-2012-configuration-manager.aspx
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • When i try to open photoshop this shows up Please uninstall and reinstall the product.  If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.  Error: 16

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    Run the cleaner tool and reinstall.
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    [email protected]

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    If you run out of activations because of a failure, you can talk to support to explain and have them increase the number of activations. You will still need the install file (I hope you backed it up) and the SN (and SN for qualifying product if an upgrade). After the install, you will still have to do the updates.

  • Frequently asked to uninstall and reinstall Acrobat 9 Pro

    This is becoming an aggravating issue with me.  I don't mind uninstalling and reinstalling, but to go through all the updates is time consuming.  I have yet to find anything from Adobe that addresses this.  Perhaps I missed something/  Thank you in advance for any help.

    Thank you for the quick response, Bill@VT. 
    I open Acrobat 9 Pro and an error screen appears on top of the gray portion of Acrobat workspace  that says to the effect that " the program will no longer start.  You must uninstall and reinstall the program". I did not capture the error message, but it had no number."  What I was doing right before that was trying to load a .pdf to Acrobat. 
    I am running Win XP Pro sp3.  This has been an on-going problem for the past year, maybe a little more.   It has happened several times since January of this year.  It does not correspond with any new programs I have installed, unless some auto update from HP or Windows Update is triggering it.  Basically, nothing has changed on this system since I first installed the program in 2008, other than hard drive upgrades and program updates.  None of which have taken place within a month or two of when the program fails to start.
    When it happens again, I will be sure to capture the screenshot of the error message.  It takes a couple of hours to reinstall all the updates to get to the final 9.5.  
    It is difficult to recall exactly what I was doing before this happens in past incidents.  Today, an hour or two before, I had downloaded a .pdf of a meeting agenda from a trusted site (a city government website...if that can be considered "trusted"!!).  I hadn't opened any strange emails, but had just used Elements 11 to edit some photos that I saved to a file.  I use AVG anti-virus and also scan with Malwarebytes once a week or so.  There doesn't seem to be a pattern to this error.
    As for the Acrobat 9 Pro updates, long ago I bookmarked the link you shared.  I download them fresh from the site even though I have copies in a folder. 
    For the record, I have Adobe Photoshop Elements 11 installed along with an older version of it, both work flawlessly.

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