Uninstall CS6 applications

As part of the troubleshooting to install Creative Cloud apps, it was suggested by Adobe staff to uninstall CS6 applications, download CC apps, and re-download the CS6 apps.  Although hesitant, I tried uninstalling a CS6 app I never use (Dreamweaver).  Going to through the Applications/Adobe Dreamweaver CS6/uninstall Adobe Dreamweaver CS6 path, I started the uninstall.  Adobe Application Manager and then became unresponsive.  What is going on with these Adobe products that I can not install CC apps and now I can not uninstall CS6 apps?  With all of these issues I am having, I am becoming very discouraged.  I love using Adobe products, but this is getting to be a bit ridiculous.  I am so fearful that if I am able to uninstall the CS6 apps, I will not be able to install CC apps or reinstall CS6 apps given the recent history of problems I have had.
Here is a list of things I have tried thus far.  May not be in order since they are from memory and some have been tried multiple times.
Deleted folders/files in /tmp folder
Uninstall Adobe CC apps
Uninstall/Reinstall Adobe Desktop Manager
Run Cleaner tool
Rename suggested folders to old_OOBE and etc
Tried direct downloads of CC apps
Tried download from website, app downloads through manager, stalls at 42%; setup using 100% CPU
Tried terminating Adobe CEF Helper (all 4 of them) during setup, none will terminate.
Verified and repaired disk using disk utility
Verified and repaired permissions using disk utility
Deleted HEX folder containing Adobe CEF Helper files and tried install again.  (did this on a whim since I tried just about everything else)
Cleaned up Adobe ID credentials
Tried uninstalling CS6 app (Dreamweaver) to test if I could reinstall CS6 apps.  Failed
I have no idea what else I can do.  Any ideas, suggestions, step-by-step guides, anything that will help me get CC apps on my MacBook Pro will be greatly appreciated.
Just some additional information.  I was able to download/install LightRoom 5 and I did download/install 3 fonts.  Sync works fine.  Just can not install/uninstall any apps.

Bstouff I would recommend reviewing the installation log files to determine the exact error which is preventing the installation from occurring.  You can find details on how to locate and interpret that installation log files at Creative Cloud Help / Troubleshoot install issues with log files | CC.  The process is the same for both CS6 and CC 2014 Adobe applications.  You are welcome to post any specific errors you discover.

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