Uninstall Failure CS6 Master Collection

I recently upgraded to the CC but I want to remove my non-CC version of CS6 for disk space, when I try I receive an error saying the Adobe Application Manager has failed.  I followed the suggested work around "downloading the Cleaner" or what ever it was they had me try and that also did not work.  Does anyone have a direct link to a download for the CS6 AAM (NON0-CC VERSION) so I can free up the disk space my "old" version of the Adobe Suite is currently using up?

Downloadable installation files available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

  • CS6 Master Collection update grayed out

    Hello all:
    After a major system update of my 2010 Mac Pro 12-core where I have two startup drives (one with Lion and the other Yosemite), I did a complete uninstall of CS6 master collection applications on both drives. Upon doing the reinstall successfully on Lion without problem other than serial number issues (ultimately solved) and updated fine, when I did it on the Yosemite drive only Acrobat (which updates alone) could update. All other applications on Yosemite have 'update' as grayed out. Any ideas anyone?

    Ignore it. That's just generic technobabble/ marketing talk. There are just no separate blurbs for PC and Mac...
    Mylenium

  • I've downloaded CS6 Master Collection but only see The Photoshop icon.  I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

    I've downloaded CS6 Master Collection but only see The Photoshop icon.  I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

    How about you give us some real information.
    Did you install the software? What operating system?

  • How do I uninstall CS6 Master Collection and install CS6 Illustrator?

    I have downloaded the complete CS6 Master Collection trial, yet I would like to try the applications individually instead.
    I haven't yet started the trial.
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    Yes installing only the Illustrator trial would use the trial for Illustrator.  If you have installed the Master Collection though then your trial of Master Collection has already begun.  I would recommend using the remainder of your Master Collection trial for the moment.

  • Cannot install CS6 Master Collection on windows 7 - 64 bit

    As the title implies, I have several times tried installing the Master Collection - CS6 on my windows 7 - 64 bit machine at home and after a couple minutes, it simply erros out. I have even downloaded the trials for several of the applications and they too won't install. My download came directly from the Adobe Licensing site.
    Michael
    Below is the latest attempt error log:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF036, DW063 ... WARNING: DS013, DW020 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 114 error(s), 14 warning(s)
    WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    WARNING: DW020: {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 conflicts with: {067E43CD-3E9C-44BA-89FA-EDE7461BC22B} AIR for Apple iOS support (FB) 2.6.0.0
    Please uninstall these products, restart your computer and then run this installer again.
    WARNING: DW020: NOTE: Cannot set action to the payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 as conflicting payload is installed.
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 is required by {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0 but isn't free. Reason: This payloads conflicts with something installed
    WARNING: DW020: {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 conflicts with: {45CDBACA-8B52-4DAE-9601-287907A155BF} Adobe Flash Builder 4.5.0.0
    Please uninstall these products, restart your computer and then run this installer again.
    WARNING: DW020: NOTE: Cannot set action to the payload {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 as conflicting payload is installed.
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 is required by {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0 but isn't free. Reason: This payloads conflicts with something installed
    ----------- Payload: {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 -----------
    ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll"(Seq 1)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
    ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
    ----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
    ERROR: DF036: File already present at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 10D Adobe Standard.dcp"(Seq 2)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
    ERROR: DF024: Unable to restore file at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 10D Adobe Standard.dcp" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
    ----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
    ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml"(Seq 2)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
    ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesAE CS6: Install failed
    ERROR: DW050:  - Dynamic Link Media Server: Install failed
    ERROR: DW050:  - Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe XMP Panels: Install failed
    ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed
    ERROR: DW050:  - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
    ERROR: DW050:  - SonicWrappers_ph: Install failed
    ERROR: DW050:  - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Toolhints CS6: Install failed
    ERROR: DW050:  - Adobe Prelude CS6 Support: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Support: Install failed
    ERROR: DW050:  - AdobePDFL x64 CS6: Install failed
    ERROR: DW050:  - AdobeColorJA CS6: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - SonicWrappers_bl: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Icon Handler x64: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
    ERROR: DW050:  - Adobe Audition: Failed due to Language Pack installation failure
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6-loc: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Encore CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeMotionPicture CS6: Install failed
    ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed
    ERROR: DW050:  - DPS Desktop Tools CS6: Install failed
    ERROR: DW050:  - Adobe Flash CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeColorEU CS6: Install failed
    ERROR: DW050:  - Camera Profiles Installer: Install failed
    ERROR: DW050:  - AdobePDFL CS6: Install failed
    ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed
    ERROR: DW050:  - AIR for Apple iOS Support Wrapper: Install failed
    ERROR: DW050:  - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6 x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - PDF Settings CS6: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed
    ERROR: DW050:  - Adobe NPS Panel: Install failed
    ERROR: DW050:  - Suite Shared Configuration CS6: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - Adobe Bridge CS6: Install failed
    ERROR: DW050:  - Adobe After Effects CS6 Support: Install failed
    ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed
    ERROR: DW050:  - Microsoft Visual C++ 2005 Redistributable Package (x64): Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeTypeSupport CS6: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6: Install failed
    ERROR: DW050:  - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Audition_AdobeAudition5en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Common Base Files: Install failed
    ERROR: DW050:  - Acrobat Professional: Install failed
    ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Feature Set Files: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
    ERROR: DW050:  - AdobeColorNA CS6: Install failed
    ERROR: DW050:  - Adobe Dreamweaver Widget Browser: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed
    ERROR: DW050:  - Adobe Fireworks CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Illustrator CS6 Support32: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
    ERROR: DW050:  - Photoshop Camera Raw 7: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - AIR for Apple iOS support (FP): Install failed
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Encore CS6 Support: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed
    ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe After Effects CS6 Presets: Install failed
    ERROR: DW050:  - CS6 Master Collection: Install failed
    ERROR: DW050:  - AdobeCMaps CS6: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Icon Handler: Install failed
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6 X64: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files2: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Support: Install failed

    Hey, did you sort it out in the end?
    I have been onto support for 2.5 hours yesterday but it didnt work what they told me to do. CS6 seems to install but the last screen says that only flash builder and acrobat installed and all the others had trouble installling.
    Im gonna try them again today. My error message is below....
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DF012, DW029 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 3 warning(s)
    ----------- Payload: {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 -----------
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "E:\Adobe CS6\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    ----------- Payload: {9D2A060F-AC6B-11E0-8C00-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.1 -----------
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "E:\Adobe CS6\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed
    ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x86): Install failed

  • Error Install Adobe CS6 Master Collection on Windows 8

    So I had two errors while installing Adobe CS6 MC on Windows 8.  The first was a slew of OS Requirement Not Met Errors and was able to resolve this by running the setup in Compatibility Mode as Windows 7.  However, the second error is persisting and I can not resolve this.  I have approx 48 "ERROR: DW062: Unable to locate folder for token SharedDocuments".  I am sure this is related to the fact that, using the move feature in Windows 8, I moved the Public folder to my D drive (to save room on the SSD).  All other programs install properly.  How can I resolve this?
    Thank-you.  Below is the Install Error Log
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DR012, DW062 ... WARNING: DF012, DW029 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 48 error(s), 3 warning(s)
    ----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {F2F2F788-A17F-4CEC-A03C-DFB778E9D901} Adobe Media Encoder CS6 X64 6.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
    ----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
    ----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
    ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
    ----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesAE CS6: Install failed
    ERROR: DW050:  - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
    ERROR: DW050:  - AdobePDFL x64 CS6: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Icon Handler x64: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Encore CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeMotionPicture CS6: Install failed
    ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed
    ERROR: DW050:  - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6 x64: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed
    ERROR: DW050:  - Adobe After Effects CS6 Support: Install failed
    ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Encore CS6 Support: Install failed
    ERROR: DW050:  - Adobe After Effects CS6 Presets: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6 X64: Install failed

    Errors "Exit Code: 6," "Exit Code: 7"
    Mylenium

  • CS6 Master Collection install error - Mac

    I have tried numerous times to get CS6 Master Collection to install. I am an Adobe User Group Manager and was given a serial key by the Adobe Community Team.
    I have downloaded the installer multiple times using the download assistant and through the direct download link. It installs ok,. Bridge and Acrobat Pro X will run. Photoshop, Illustrator and ID all give
    the following message on launch
    Configuartion Error
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 16
    http://www.adobe.com/support/
    I have tried fixing permissions on folders, I have tried a fresh administrator account. I have made sure that the security is set to allow apps from all sources.
    I have even tried the cleaner tool and removed CS5 and CS6 from my system... same issue.
    Adobe Support Advisor log
    00-17412-202718092012

    I got back up DVDs from Adobe yesterday. Did an complete uninstall, renamed the folder sand tried installing under a different admin account. Same error.

  • I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I have a pc and am using windows 8

    I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I am using a pc and have windows 8.  Please help.

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Error when installing updates to CS6 Master Collection

    I recently reinstalled CS 6 Master Collection onto may laptop after I had to reinstall the OS.  The Adobe Update Manager prompts that there are updates for all products, but I run into the error:  Installed failed to initialize. It recommends I download "Adobe Support Advisor" but going to the link, Adobe states this is no longer supported.  How to I fix this or download the updates?

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Installer Operation: PayloadInstaller
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Request to install payload
    Payload {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0: Calling ARKEngine from path C:\Users\michael_regert\AppData\Local\Adobe\OOBE\PDApp\DECore\DE5\resources
    Extracting assets...
    [    2828] Wed Dec 17 11:49:19 2014  INFO
    Extracting assets complete. Number assets: 2
    Beginning installation for payload at C:\Users\michael_regert\Downloads\Adobe CS6 Master Collection\Adobe CS6\payloads\SwitchBoard2.0All\Install.db
    [    2828] Wed Dec 17 11:49:19 2014  WARN
    DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    [    2828] Wed Dec 17 11:49:19 2014  INFO
    Evaluating condition# 1(Seq 14)
    Condition failed(Seq 14)
    Evaluating condition# 1(Seq 17)
    Condition failed(Seq 17)
    No Process found running for 'C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe'(Seq 19)
    Process launched...C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe(Seq 19)
    Completing installation for payload at C:\Users\michael_regert\Downloads\Adobe CS6 Master Collection\Adobe CS6\payloads\SwitchBoard2.0All\Install.db
    UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{CFA46C39-C539-4BE9-9364-495003C714AD}.db
    [    3204] Wed Dec 17 11:49:19 2014  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*

  • Adobe CS6 Master Collection Installer Stuck @ 92%

    So I downloaded CS6 Master Collection and entered my serial number, which began an installation.
    It's been stuck on "(92%) about 5 minutes remaining" for a few hours.
    I hit 'cancel' but all that did is disable the button. At first I didn't want to open my browser up (to avoid interference with the installation), but after a while of waiting I decided to seek help on the web.
    The stage of the installation right now is titled "Installing Adobe Acrobat X Pro".
    I'm running OS X 10.8 and I currently have CS5 installed, but no applications open.
    I could kill the process (Adobe Application Manager), but I didn't want to do this at first so as not to leave a mess of a semi-complete installation.
    EDIT:
    So I force quit the installer and restarted my machine. I have part of CS6, but some applications are missing, like InDesign and Acrobat X.
    Would the best course of action be uninstalling and reinstalling, or just running the installer a second time?

    an update on this would be nice. Having the same problem installing the CS6 on 10.8. I'm now doing my second attempt on installing the collection without the acrobat X pro
    orvn wrote:
    So I downloaded CS6 Master Collection and entered my serial number, which began an installation.
    It's been stuck on "(92%) about 5 minutes remaining" for a few hours.
    I hit 'cancel' but all that did is disable the button. At first I didn't want to open my browser up (to avoid interference with the installation), but after a while of waiting I decided to seek help on the web.
    The stage of the installation right now is titled "Installing Adobe Acrobat X Pro".
    I'm running OS X 10.8 and I currently have CS5 installed, but no applications open.
    I could kill the process (Adobe Application Manager), but I didn't want to do this at first so as not to leave a mess of a semi-complete installation.
    EDIT:
    So I force quit the installer and restarted my machine. I have part of CS6, but some applications are missing, like InDesign and Acrobat X.
    Would the best course of action be uninstalling and reinstalling, or just running the installer a second time?

  • Trial version of CS6 Master Collection keeps asking me to validate a serial number.

    I downloaded the trial version of CS6 Master Collection for Windows. I installed it as a trial on a 64 bit windows machine. When I try to run any application, I am asked to validate a serial number even though none has ever been entered. I uninstalled, rebooted, downloaded and ran the latest version of the Adobe Cleaner and rebooted. I reinstalled and I am still being asked to validate a serial number. There have been registered versions of Photoshop CS 5 and CS5,5 on this machine, as well as a trial version of Photoshop CS6. I have tried everything I know. Help please?

    Hi,
    Can you please verify:
    It shows Validating Serial Number screen on every launch.?
    Does it hang their or shows an error?
    If it shows an error then on next screen does it prompt for entering new serial Number?
    Can you please send oobelib.log (in %temp% in windows and /tmp in Mac) so that I can help you in a better manner.
    -Priyank

  • Installing CS6 Master Collection (Student Edition)

    Do I have to uninstall the Trial version of CS6 Master Collection before I install the actual software?

    Not necessarily. The trial can be activated with the serial number. Only instal lagain, if that doesn't work.
    Mylenium

  • Installing CS6 Master Collection

    I had a prerelease version of CS6 Photoshop on my Mac and now I'm trying to install CS6 Master Collection and it wil not let me install Photoshop, it says there is a conflict with a previous or prerelease version and it needs to be removed before installing the new version.  I uninstalled it but I still cannot install Photoshop, same error message.  Any help would be greatly appreciated. Thanks

    after uninstalling use the cleaner: http://www.adobe.com/support/contact/cscleanertool.html
    then install your master collection.

  • Cs6 master collection and acrobat XI

    I am running CS6 Master Collection and it came with Acrobat X.  I have updated my computer to Acrobat XI and now from Dreamweaver when I try to edit a pdf it says the form cannot be edited with acrobat and needs livecycle.  This did not happen before.  How do I fix this?

    deactivating is done by opening a programs > click help > click deactivate.
    that's not applicable to cc apps.
    to use acrobat x, uninstall acrobat xi, clean and then install acrobat x, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

  • CS6 Web & Design full, plus CS6 Master Collection install

    I am a freelance pro and educator. I currently own (and have installed) a full CS6 Web & Design Premium pkg. I will be teaching After Effects in the fall (which is NOT part of the Web & Design package). I purchased an educator's version of the CS6 Master Collection recently. I'm not quite sure how to install the new Master Collection, since it's an limited educator's version. Should I keep the full Web & Design collection using the current full license and then install After Effects by itself using the educator's license? Will that cause conflicts? OR should I uninstall the Web & Design and do a full install of the CS6 Master Collection educator's version?
    You see, the conflict for me is that I will be doing professional, paid work mainly with Illustrator, Photoshop and Indesign.

    You can continue using your Design and Web premium.
    And for After Effects, you can just install After Effects out of the Master Collection.
    When you will begin installation, you will get options to select what applications you would like to install, there you can choose After Effects and install using Educational license you have.
    With this there will be no conflict.

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