Uninstall HP ePrint
How to uninstall HP ePrint from Mac OS X 6.8.
What printer are you using?
Are you trying to uninstall the ePrint Mobile Driver, or do you want to remove ePrint from the printer?
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How can I uninstall ePrint from my computer?
I downloaded ePrint for Windows 8 and now I cannot print. This is ridiculous! My printer is an HP Laserjet P1006 and when I try to print a document, my printer doesn't even come up as an option. My printer does not support ePrint. I want things back to what they used to be. I am really angry at this and HP for ruining this. Please someone help me. I need to uninstall ePrint from my computer.
This question was solved.
View Solution.@eprintsucks
If HP ePrint is not showing up in your Uninstall a Program window then follow these instructions:
1. Open devices and printers folder.
2. Right click on the HP ePrint printer > On the pop up menu, click remove device.
3. Highlight any other printer in the folder > go to the top task bar > click on Print Server Properties
4. The Print Server Properties Dialogue box will open up. Click on the Ports Tab.
5. Click on Change Driver Settings (box at the very bottom left) > find the HP ePrint driver. (screenshot shots both steps)
5. Click Remove > Remove Driver and Package Dialogue box will open up > Click on Remove Driver and Driver Package.
This should complete the uninstall process for you.
I am an HP employee.
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After updating the HP-APP "AIO Remote" on our IPAD, we cannot print via eprint from our IPAD. Under settings in the APP, we cannot switch on our HP 7520 Photosmart printers email adress.
We have checked the hpeprint-adr. in our account on HP - eprintcenter and the adress is correct.
Can You explain that ?Hello seskov,
Welcome to the HP Support Forums!
I have checked into a few things regarding this issue with the All-in-One Remote app, have a few suggestions. Try the following;
Uninstall the app, then Reset the iPad by holding the Home and Power button till the screen goes blank. Send a Email to the printer's Email address from another device to test functionality. Re-install the App and re-set up the printer.
I will keep looking into options, but give those a try.
JERENDS
I work on behalf of HP
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Hp officejet 6100 eprinter will not install on windows 7 64bit
I've tried everything. Cannot install software for brand new hp officejet 6100 eprinter. No using disc, not wireless, not usb, not downloading software not troubleshooting in windows nothing what so ever. It's been weeks and weeks, just can not use this printer in anyway on HP Pavilion dv7-3060us Entertainment Notebook PC
Serial Number: [edited by Moderator]
Product Number: VM237UA
Can't attach screen print of error messages here.
install does not finish: A fatal error occurred preventing product use. Click "Cancel" to cancel install.
MSIExec command: /i "C:"\HP_ePrint\Setup\Core\SIPM_64\HpTcpMon65.msi"/qn REBOOT=ReallySuppress
Path: <empty>
Return code: 1603
Troubleshooting HP printer software installation
We are sorry that our printer software encountered an error while installing.
Your printer software did not install successfully. You may have seen an error similar to one of the following:
"Device setup failed to complete"
"Unknown device"
A red X displays after connecting the USB cable
On the following screens, you will find troubleshooting solutions that our support agents have found to be the most helpful to resolve install errors. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Also, this troubleshooter includes buttons to make certain steps easier. If a button doesn't work or you would like to do the steps yourself, you can view the manual steps by expanding the hidden text below any button.
To begin troubleshooting, click Begin USB Troubleshooting, below.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software
This solution consists of multiple steps. Make sure you complete each step before continuing to the next one.
Uninstall the HP software
Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.
Disconnect the USB cable from both your printer and computer (if it is currently connected).
Click here to open the list of currently installed programs.
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type control panel in the Search (Windows 8.1) or Search Apps (Windows 8) box.
Click or tap the Control Panel icon.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click the Windows icon, and then click Control Panel.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click Start, and then click Control Panel.
The Control Panel window opens.
Double-click Add or Remove Programs.
In the list of installed programs, click your HP printer name, and then click UninstallChange/Remove.
Follow the onscreen instructions to complete the software removal.
Caution
If the uninstaller asks you to remove shared files, click No. Other programs that use these files might not work if you delete the files.
You may be prompted to restart your computer.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Run the Microsoft Fix it troubleshooter to reset the registry entries
Sometimes the uninstall does not completely remove the software. Microsoft provides an automated fix for this problem on their web site. Follow these instructions.
Click here to open the Microsoft support solution:
If you like, review the information on the Microsoft web page.
We recommend that you click Run now in the Microsoft Fix it section to fix the problem.
Follow the onscreen instructions in the Microsoft wizard:
On the Are you having a problem installing or uninstalling a program? screen, click Uninstalling.
On the Select the program you want to uninstall screen, scroll through the list of programs and choose the entry for your HP printer series, and then click Next.
When the Microsoft wizard completes, you will be prompted to restart your computer. Click Yes to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Disable startup services
Windows allows many programs and processes to run immediately upon startup. These programs may be preventing you from installing the HP software. These directions explain how to disable these programs and processes temporarily so that you can install the printer software.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
Check to see if Normal Startup or Selective Startup is currently selected. If Normal Startup is selected, follow the indicated steps, below. If Selective Startup is selected, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To disable a Normal Startup
To disable a Selective Startup
Select Selective Startup, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Click Disable All.
Click the Startup tab, click Open Task Manager, and make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click the General tab, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click Disable All.
Click Apply, and then click OKClose.
A new window displays. Click Restart to continue.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Upon restarting your computer, the System Configuration Utility window may display. If it does, select the Don't show this message... check box, and then click OK.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Reinstall the HP software
Now that your system is updated, try installing the HP software again.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Printer Install Wizard download page.
Follow the directions to download and run the HP Printer Install Wizard.
Follow the onscreen instructions to download the printer software for your version of Windows.
The HP Printer Install Wizard downloads and starts the software installation.
Note
A full Windows 8 or Windows 8.1 printer software install may not be available for all products. Click here to find out if a Windows 8 or Windows 8.1 download is available for your printer.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following USB tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Support & Drivers web page.
Select the option to download drivers and software, and then type the name of your printer in the search box.
For example, type HP Photosmart B211.
Follow the prompts and make selections to display the software and drivers for your printer.
When prompted, select the appropriate version of Windows, to view the driver download and CD ordering options.
Tip
If you're not sure whether your operating system is 32-bit or 64-bit, click the Is the Windows version on my computer 32-bit or 64-bit? link on the page for help.
If given a choice, select the full feature software and drivers link.
This option may appear in an area labeled Drivers.
When prompted, click Save, and download the software to your desktop or a folder where you can easily find it.
Start the HP software installation by running the install program that you downloaded.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Some printer models require a USB connection during the install. If you are prompted by the software, connect the USB cable. Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Whether or not you installed the software successfully, make sure you follow the instructions in the next step to enable your startup software, or your computer may not function in the way you expect. Click here or click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Enable startup services
If you disabled startup services earlier, make sure you follow these steps to enable them again or your computer may not function in the way you expect.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
If you disabled a Normal Startup, follow the indicated steps, below. If you disabled a Selective Startup, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To enable a Normal Startup
To enable a Selective Startup
Select Normal Startup.
Click the Startup tab, click Open Task Manager, and then selectenable every item from the list you made in a previous step.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
On the Services tab, select every item from the list you made in step A.
Click Apply, and then click OKClose.
A new window displays, prompting you to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Try using your printer again.
If you successfully installed your HP printer, you're done! You can delete this troubleshooter if you'd like.
If the install was not yet successful, click here for further assistance.
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OKHi @prdstudio3 ,
Thank you for visiting the HP Support Forums. The Serial Number needed to be removed from your Post. This is From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
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Thank you
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I work for HP -
I downloaded the HP Eprint app from the Google store, there it states that the app will work in landscape view on tablets with screens 7" and larger, my tablets screen is 10.1", it is running Android 4.0.3 ICS and yet when I open up the HP Eprint app it goes into portrait view instead of landscape view. I opened up the HP Eprint settings but there is nothing there to change the view. I use my tablet the same as a laptop including a keyboard case as I hate the Android onscreen keyboard as well as a computer mouse.
I do not believe that using a keyboard cases keyboard or the computer mouse has anything to do with the HP Eprint app not going into landscape mode.
Does anyone know why my HP Eprint app will not go into landscape mode and is there anything that I can do to make it go into landscape mode.
Also my printer is a HP Deskjet 3512 wireless E printer.I wanted to share this problem with the app not flipping views for you automatically with the team that supports this since this seemed like a really rare issue and it was clarified that the device you have receives information from the app and vice versa. For example, the device controls certain functions like if the app can flip and the app determines information like which resolution to display at. If it does not flip automatically, chances are it never will. This mainly affects Androids with non-standard sizes and other off-brand types of devices.
Have you tried the Printer Control app? Maybe that will fix this for you so you can print comfortably. Have you tried uninstalling and re-installing the app in case information was not installed correctly?
I really hope I can help you but from my understanding, I may not be able to but I will happily try.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution! -
Hello
I have an HP 8500 networked through the router. HP ePrint app worked fine before the update. I could change printer settings and print using the network or mobile tablet Samsung Samsung S4, S3, S4 mini. After update I am not able to change printer settings and print are all to the default settings (color, normal etc ) even if I changed the new settings are not sent to the printer . I want to install the previous version or in settings page if you can put an ok button so that the new settings can be stored and sent to the printer .Hi hadryan,
Welcome to the HP Support forums. I understand that you are unable to print from several Android devices to your Officejet 8500.
Are you experiencing the same issue after uninstalling and re-installing the HP ePrint app? You will need to reactivate the app after re-installing it.
Regards,
Happytohelp01
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I work on behalf of HP -
EPrint working but D110a printer always listed as offline on work laptop when trying to print
I've literally tried everything to resolve the issue listed in the title. I'm very good with networking. I'll run down the list of the things I've tried to resolve this issue, or important factors that someone might need to know in order to assist me:
This is my work laptop, which I am using at home
I am running 64-bit Windows 7 Professional
All of my wireless devices have Internet access
I can print to my D110a printer, but only via the ePrint option, which takes longer, because the packets must be routed through the Internet
I have removed the D110a from Devices and Printers; HP ePrint is still listed as a separate device
The laptop has a 10/100/1000 Ethernet port
My wireless router is a dual-band router that operates at the 2.4GHz and 5GHz frequencies
I am connecting using the 2.4GHz frequency
The laptop has a built-in wireless card, which can achieve up to a 72Mbps connection
I have a wireless-N adapter, which can connect to my 5GHz band and achieve up to a 300Mbps connection; I have removed the adapter and ensured that I am connected to my 2.4GHz band
Other HP printer drivers for printers I use at work are installed on my laptop
I have tried uninstalling and reinstalling both the full and basic drivers for my D110a, but during the setup, the wizard never finds the printer despite the fact that it obtains valid, private IP address (192.168.1.x) on my 255.255.255.0 network
I had hidden both my 2.4GHz and 5GHz SSIDs, and the D110a was connected to the former, but my 2.4GHz SSID is no longer hidden, and the D110a shows it is connected with a valid, private IP address that is not in use
The printer's IP address was statically set before, but I've since changed it to DHCP
I had MAC-address filtering enabled for network devices before, but I've since disabled it
I've tried removing power from the modem, router, and printer concurrently, waiting a minute or so, and then restoring power to the modem, router, and printer in turn before confirming that, again, my wireless printer could connect to my network and lease a valid, private IP address that was not in use by any other device on my network
I have read that the HP CUE DeviceDiscovery Service might confuse a laptop that is used between a work and home network if other HP printers are available on the work network unless the service is disabled when switching between networks. However, since I'm trying to re-add the D110a printer from home, I would imagine that this service needs to be enabled and Started. It's currently in a Started status with a Manual startup type.
Oddly enough, although I can access the Internet from either the 2.4GHz or the 5GHz band, I cannot ping my gateway (192.168.1.1) when I'm wirelessly connected, nor can I ping some other connected devices on my network, even though I can see that they are connected in my gateway/wireless router's user interface. The router is connected to a modem, but the router is set up as the DHCP server and assigns IP addresses to devices that try to connect to my home network. I believe my modem is on a different subnetwork, with an internal IP address of 192.168.0.1, not 192.168.1.1, which is my gateway/router's IP address. Curiously, I can ping my router and other devices on my network if I am directly connected to the router via Ethernet port. I have gone into Windows Firewall with Advanced Security, and I see that echo requests for IPv4 are permitted for any interface type (wired or wireless), but this only applies to a Domain (i.e., work) network, only. Perhaps a rule would need to be created to permit echo requests on a private network (i.e., mine), as well.
Maybe I shouldn't worry about this, since the workaround is just to print to the listed HP ePrint device, but it's ridiculous that I can't print to the D110a locally. Any help in resolving this would be greatly appreciated.
Respectfully,
Eric Sternot
This question was solved.
View Solution.What antivirus and firewall are you using?
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Laserjet 200 color M251 cannot connect to ePrint service
The printer is installed successfully to my home network wirelessly and I am able to print from my wireless laptop. When I have tried to enable the ePrint it fails to connect. My first try was by using my browser to go to the printer's IP address. On the "Web Services Setup" page I clicked the Enable button and waited. It failed to print the Information Sheet that the instructions indicated. So I went to the printer's touch screen and tried to print it from there. That produced the error message "Connection error: 500..." indicating it could not connect to the service. I then shut off both my PC' firewall and my router's firewall and retried. No joy. All the PCs and my Iomega NAS have no issues with connecting to the Internet so I cannot think of why the printer should have a problem.
I'd appreciate any advice on how to proceed.@Old60sHippie
Okay something is wrong here because resetting the printer should not have required you to reinstall the software on your PC. So I am a little puzzled at that on one. What version of the software did the cd install? You can find this out by going to printer properties and the about tab. If you don't have the following version: Version 61.117.01.1530. Then I would definately consider uninstalling your current software and updating to this one.
Now to wireless direct - this is not required for web services but if you turn it on you will be able to print directly from your mobile device to your printer. If using this method you will have no access to the internet. If using this method for printing, remember to hook back into your wi-fi for other services.
Again, I would encourage you to update your software driver/installer before going any further.
m251 Product page
Now back to the other issue of connecting to web services, I have tested this repeated this morning and have been able to successfully disable and re-enable web services with the information sheet printing out. The only difference in our set up in mine is networked. So if you don't mind and have the capibility, try networking your printer, see if you can connect to web services then set up the wireless connection. A little clunky but our goal is to get you connected...
I am an HP employee.
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HP OfficeJet 6100 EPrinter Installation
I'm trying to install my printer, HP OfficeJet 6100 EPrinter, and I keep getting...."key not valid for use in specified date." I then tried to install a driver from the HP website and received the same message. I've been on this project for the last two days, and I'm really hoping someone will help a tech challenged woman. Thank you in advance for your help!
Bev
This question was solved.
View Solution.Hi @Dsgirl
I have done some research specific to this error and have found several possible solutions. I will need to gather more information from you though. What operating system and version do you have, Mac or Windows?
A few things you can try;
Microsoft Fix it - What it fixes...
Corrupted registry keys on 64-bit operating systems
Corrupted registry keys that control the update data
Problems that prevent new programs from being installed
Problems that prevent existing programs from being completely uninstalled or updated
Problems that block you from uninstalling a program through the Add or Remove Programs (or Programs and Features) item in Control Panel
Remove the KB2918614 update which related to a security update that impacts MSI (Microsoft Installer) installations. - KB2918614 breaks Windows Installer Service
^ You can either restore back to a time before August as this is when the update would have installed, or you can remove it manually through your Control Panel, in the Add and Remove Programs Section. You will need to click on the Show updates option at the top to view all installed updates;
This is not a bug with the HP software. Take a look at the search results I got when I typed the error into Google; key not valid for use in specified date.
Many customers are having problems installing all kinds of software because of this issue.
If my suggestions do not resolve the issue, I recommend contacting Microsoft or reaching out to the Microsoft Community. If however, one of my recommendations to resolve the issue please let me know so we can share the solution with others.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
EPrint and Network Problems Photosmart All-In-One D110 Series
Hello,
Any help would be extremely appreciated as I have spent several days trying to figure this out with not much prevail! My product installation said installed properly. Blue wireless light is on in front of printer. Shows onine and ready in printers and devices on control panel. For quite a few days I could get it to print from PC but not take advantage of wireless features. I could not set up web services as it gave me an error saying "no connection". FINALLY!!!... by setting up a manual I.P. in network settings for the printer I was able to set up web services. I installed iPrint on my Android and that works wonderful. However, I cannot print from email. When I open ePrint it still shows offline. When I open my network map it shows my printer at the bottom of the page and says "The following discovered device can not be placed in the map." I have run all the diagnostics and all come out successful. The network diagnostic kept saying my McAfee was blocking the printer. I've read and read and reread the directions on how to solve this. Thought I've allowed all HP permissions and ports and still McAfee blocks my printer. When I disable McAfee network diagnostic completes successful. However, with McAfee disabled, I still have the other troubles. And now the diagnostic for network will not even open it shuts down with an error unable to finish program. I am running Windows 7. I have the wireless printer installed with no USB. I have a DSL cable and a Linksys router. If someone can please help me. I bought this thing along with new computer 2nd week in Feb. and have not been able to get it working properly and am ready to tell HP to take it away!! I haven't even been able to enjoy my new computer with all this installing - reinstalling - reading forums - talking with tech support. THANK YOU!!!!Is your windows up to date (do WIndows Update over and over until there are no more) and your McAfee up to date? This seems like a Windows or HP software thing to me.
I assume uninstalling and reinstalling does not do the trick?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
"Try Selecting a Different Printer or File Type" Error - iPad2 - Officejet Pro 8600 - ePrint error
Greetings...
I just got an Officejet Pro 8600 and I've been trying to get web pages to print using HP ePrint from my iPad 2 (iOS 7.0.6). I go into the ePrint app, go to web page of choice, and then click on my printer option to print. It renders on screen and then throws out the following error:
"Try Selecting a Different Printer or File Type" "Officejet Pro 8600 [5124FC] doesn't support this file type."
I can use ePrint from the iPad to print pictures from camera roll.
This only is problematic when I try to print web pages (I tried amazon.com for test).
I have no problems doing this from my iPhone...only the iPad.
I've tried rebooting device and trying again....same thing.
Anybody know how to fix this? I really want to be able to print web pages from my iPad.
Thanks in advance...
PossieHello Possie,
Thank you for the update. I have to say I'm surprised and disappointed that the uninstall and reinstall did not resolve the issue, especially since you can print the page from your iPhone.
I have spent some time researching this and working with my colleagues in HP's Cloud Services and we have a couple of suggestions/questions.
Do you get the same error when you try to print the web page using Apple's AirPrint feature?
Please ensure the iPad is connect to your home wireless network and try to print again.
Please try changing the settings in the ePrint app before printing the web page. Please ensure that the paper quality is set to normal (see screen shot below) and that the paper size is set to letter (see 2nd screen shot below).
Please let us know how it goes.
Regards,
Happytohelp01
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I work on behalf of HP -
Hope this is the proper forum.
C310. Prints, scans, copies. ePrint doesn't work. But before I start, I had a C310 and ePrint worked perfectly. Had a power outage and teh printer never worked again (not even a light on the power button). HP replaced it and this works perfectly, ummm, except for eprint.
Part of the problem, I think, is Web Services. When I try to connect I get "Problem connecting to Web Services server." I have read posts here. So far, I've tried uninstalling/installing sw, setting a manual IP, shutting down/restarting the printer. No luck. I have logged in to the printer web page and retrieved an email address. Suggestions please.RequiredAlias wrote:
Hope this is the proper forum.
C310. Prints, scans, copies. ePrint doesn't work. But before I start, I had a C310 and ePrint worked perfectly. Had a power outage and teh printer never worked again (not even a light on the power button). HP replaced it and this works perfectly, ummm, except for eprint.
Part of the problem, I think, is Web Services. When I try to connect I get "Problem connecting to Web Services server." I have read posts here. So far, I've tried uninstalling/installing sw, setting a manual IP, shutting down/restarting the printer. No luck. I have logged in to the printer web page and retrieved an email address. Suggestions please.
Thanks for your message. Have you reviewed the steps in this post?
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...
Have you checked for a firmware update from the printer?
What happens when you enable web services? Does the process appear to complete successfully? Does your web services info sheet print after enabling? If web services enabled and the info sheet printed, have you created an account on ePC and added your printer to your account?
Thanks.
I am an HP employee. -
EPrint of photo Forces use of photo tray - I just want main tray
Whenever I try to ePrint a JPG file from my iPad or iPhone the printer always wants to use the photo tray and I don't see a way in preferences to deselect this options. On the printer preferences under External Device Printing I have selected main tray but this does not seem to make a difference.
I think this is s serious deficiency since I often just want a quick print on regular paper and not have to be forced into using an expensive photo tray paper.
Any suggestions, comments?
SkipHi shiflerg,
I’m sorry to hear you are having problems printing from your Samsung tablet to your Photosmart C309g printer.
I have included several documents about printing from your Android tablet. The HP Printer Control app replaced the HP All-in-one Printer app. By your post I'm not sure if you still have the HP ePrint app still installed as the printing goes through the ePrint app to print. If it's has been uninstalled that would explain why you are unable to access the settings.
Printing from Your Android Device with Non-Web-Enables Printers (No HP ePrint Support)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03726451
How to Use HP's Built-in Print Solution for Android
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03722674
HP Mobile App FAQs
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03561640&tmp_task=useCategory&cc=us&dlc=en&lang...
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
Any intelligent people from HP on this forum ? Why the Disney app eprint does not work ?
There is a problem with the Disney App on the Photosmart eprint application . After the selection of an image there is only a preview button and no way to print. If you use this button nothing appear except a black screen !!!
First of all stop to make stupid answer like unsbscribe eprint service uninstall the disney application or verify that your a registered or check that your printer is powered ....IT DOES NOT WORK even all this check is on !!!
And you can also check that all of the users with this bug have try this and no way.... That is the problem with this application ? Do you have any user that can print something from this app. Find a solution or unvalidate this application.
Oh I forgot to teel you that it work perfectly for the dreamwork application.
Regards, Defmak.The disney app is currently experiencing problems. It is an issue on Disney's end which is why you can print from other applications. Unfortunately I'm not sure when Disney will have the issue taken care of but what I would suggest is to try later.
Hope this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP. -
How to remove eprint from my computer
I want to remove eprint from my computer. I accidentally downloaded it and now I can't print anything! THIS IS REALLY FRUSTRATING!!!!
@eprintsucks
I am sorry to hear of the issues you had with our HP ePrint Software driver however the p1006 LaserJet printer is not supported with this software.
To uninstall this software:
1. Go to your control panel. (modern desk top or tiles screen and start typing control panel)
2. Go to Programs > uninstall a prggram
3. Locate HP ePrint Software
4. Click unstall, ether by right clicking on the the program or going to the top of the list and click unstall program
These steps should completely remove it from your system.
I am an HP employee.
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