Uninstall/Installation Problems on WinXP

I have AIR 1.0 installed, cannot install/upgrade to AIR 1.1.
I'm running WinXP.
Here is the install/unistall log (gives me the same output
either way):
Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting install
Scheduling runtime installation operations
Installed Product GUID: is same:false
Beginning runtime installation
Beginning install
Installing
c:\docume~1\brian\locals~1\temp\air43.tmp\setup.msi
Error occurred; beginning rollback: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled
exception Error: Uninstall scheduled for a product which is not
installed" errorID=0]
Rolling back install of
c:\docume~1\brian\locals~1\temp\air43.tmp\setup.msi
Rollback due to error complete
error during install: [ErrorEvent type="error" bubbles=false
cancelable=false eventPhase=2 text="Unhandled exception Error:
Uninstall scheduled for a product which is not installed"
errorID=0]
runtime install entering error state: [ErrorEvent
type="error" bubbles=false cancelable=false eventPhase=2
text="Unhandled exception Error: Uninstall scheduled for a product
which is not installed" errorID=0]
begin quitting
error in stateQuitting: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled
exception TypeError: Error #1009" errorID=1009]
I have tried:
Uninstall using Windows Add/Remove -
Cannot find the .msi of the Adobe installer/uninstaller
Removing the item from registry
(HKCU>Software>Microsoft>Windows>CurrentVersion>....
remove "1F...") - Installer folder not there in HKCU, "1F.." entry
not found in HKLM
Remove through command-line
"-uninstall" command - uninstallation failed consult logs
Windows Install Clean Up Utility,
Removed all Adobe AIR and Adobe Setup - no effact
Any help would be great. Thanks!

Unformatted:
I have AIR 1.0 installed, cannot install/upgrade to AIR 1.1.
I'm running WinXP.
Here is the install/unistall log (gives me the same output
either way):
Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting install
Scheduling runtime installation operations
Installed Product GUID: is same:false
Beginning runtime installation
Beginning install
Installing
c:\docume~1\brian\locals~1\temp\air43.tmp\setup.msi
Error occurred; beginning rollback: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled
exception Error: Uninstall scheduled for a product which is not
installed" errorID=0]
Rolling back install of
c:\docume~1\brian\locals~1\temp\air43.tmp\setup.msi
Rollback due to error complete
error during install: [ErrorEvent type="error" bubbles=false
cancelable=false eventPhase=2 text="Unhandled exception Error:
Uninstall scheduled for a product which is not installed"
errorID=0]
runtime install entering error state: [ErrorEvent
type="error" bubbles=false cancelable=false eventPhase=2
text="Unhandled exception Error: Uninstall scheduled for a product
which is not installed" errorID=0]
begin quitting
error in stateQuitting: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled
exception TypeError: Error #1009" errorID=1009]
I have tried:
- Uninstall using Windows Add/Remove - Cannot find the .msi
of the Adobe installer/uninstaller
- Removing the item from registry
(HKCU>Software>Microsoft>Windows>CurrentVersion>....
remove "1F...") - Installer folder not there in HKCU, "1F.." entry
not found in HKLM
- Remove through command-line "-uninstall" command -
uninstallation failed consult logs
- Windows Install Clean Up Utility, Removed all Adobe AIR and
Adobe Setup - no effact
Any help would be great. Thanks!

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Hello Creative Users,
recently I had to reinstall my operating system on the PC. I have an IBM Thinkpad R30 with a Sitecom USB2.0 pccard. I am running WinXP Pro SP2 with all latest updates.
I have a Nomad Jukebox Zen Xtra with Firmware .20.08 and an update harddri've of 80GB.
As long as I was running the software on my previous installation everything worked fine.
I installed the driver .26.02. This recognized the Jukebox. Musicmatch is able to communicate to the Jukebox and recognizes all files on it.
When I installed Nomad Explorer I got an error ctregserv failed because ctin...dll is not found.
When I tried to install Media Source from the original disk it showed an error after 30% Media Source not found. Install Media Source before continuing.
This is what I received now with all verisons of Media Source and Noamd Explorer incl. .30.0.
Can someone help me as synchronizing with Musicmatch is a pain.
Thanks
Rolf

Hi everyone,
as I saw many questions regarding installation problems with Mediasource or Nomad Explorer
in this forum I will answer my own question right here. I was pointed to the answer by a friend with a similar problem on some other software.
When trying to install the Creative software under WinXP SP2 I happens that the registration does not work. the reason are missing write attributes to the keys for
Creative software. To correct that go to: Start, Run and enter regedit. Hit ok and you are in the registration editor.
Find the Creative location unde HKEYS_SOFTWARE. Click right mouse button and choose
properties.
Check full access for your user as well the system user. click on advanced and mark both all the users you want to install from. Check the lower box below the user window sayin something about roghts being propagetd to lower folders etc. Cklick conform and ok, click confirm on previous screen and close regedit.
Now you should be ok and able to install.
Regards
Rolf

WINDOWS INSTALLER PROBLEM WITH DESKTOP MANAGER

Please help!! I am a user of the Blackberry Desk Top Manager, running under Windows XP Service Pack 4.5. I recently downloaded the latest version of Desk Top Manager and I am getting the following error: - Flashing intermittently, whilst running the newly downloaded Desktop Manager - "Windows Installer Preparing to Install". I have removed the programme, downloaded it again from Blackberry's website and run my Windows updates to no available. I have now been advised that I must format my entire computer and reload Windows, which seems to be a rather onerous solution, as I have been using Blackberry's Synchronisation Programme for over a year successfully before this took place. I should appreciate it if you would let me know how this problem on my IBM Think Pad Laptop can be cured.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
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Uninstall/Installation Problems on WinXP

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