Uninstall msg - receiving msg when I attach iPhone to computer, with iTunes open. "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support
I don't know how to uninstall, then reinstall. Is this to be done on my computer or my phone? seems strange that there isn't just an update. If I "uninstall", does this lose what I have in iTunes? (I assume not, but have to ask.) This iTunes account is shared by three people in my household. Do they have to do something too? If you can help, please let me know. Thanks.
Marianne
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
Similar Messages
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When pluggling my iPhone into my laptop and opening itunes no devices appear.
When plugging my iPhone into my laptop and opening iTunes no devices appear and i am therefore unable to sync my device, why is this?
Hi dominicdominic,
Welcome to the Apple Support Communities! I understand you are trying to connect your iPhone to your computer so you can sync media to the iPhone, but when you connect your iPhone to your computer iTunes does not recognize the device. The steps to get this resolved will be different depending on if your computer is running Mac OS X or Windows. I’ll include both articles below.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
I hope this helps,
-Joe -
when trying to sync apps I get this err: it requires a newer version of iPod software. Yet when I connect to itunes, it says I already have updated version. Any help is appreciated, thanks!
Hard to help with such a little it of information.
Which ipod touch do you have?
What version of itunes do you have?
Windows? Mac?
What ios version is on your ipod? -
Hello,
I have a 4 yo mac desktop system unkown i downloaded latest version of itunes for use with my iphone5s but when I try to install I get an error message reads" requires ox 10.6.8 or better be installed?....stystem update check shows no updates available.....helpGet more information about your computer. Go to the Apple in the upper left corner of any window, then "About This Mac". Write down what it says about "version"and report that here. Now continue to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
If you have a PPC Mac you cannot sync your idevice without a newer computer. See the end of this post for options.
If it says you have an Intel Mac you can upgrade to Snow Leopard (if you don't already have it -- OS 10.6), but check system requirements first:
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575
You can buy Snow Leopard at:
Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After installing, or if you already have some lower 10.6 version, run the updater to 10.6.8, then upgrade iTunes.
Jan. 2014 post by Kappy on doing all this: https://discussions.apple.com/message/24599931 -
When i try to sync a game it states it requires a newer version of ipod software??
when i check for updates it states it is updated?? what do i do??
Your iPod may be at the highest iOS level it can run but the game may require a later level.
iPod touch 3 iOS 5.1.1
iPod touch 2 iOS 4.2.1 -
im trying to sync music from itunes to my iphone from the computer and everytime i go to plug it in a box comes up and says 'itunes requires a new version of apple mobile device support. please unistall both apple mobile device support and intunes. then install itunes again' i have tried installing itunes many times but this keeps popping up. i dont know what i need to do or what im doing wrong??
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
when i connect my iphone to my laptop and open itunes it shows my iphone has nothing on it(no music, no movies, etc...) then when i try to sync it says iphone is is full and can only put in a selected amount of songs. Take in mind this is my first time to sync with this laptop(HP 15 ENVY) and as well my laptop is just brand new. just got it a week ago. so how do i fix this prob. and also when i open my itunes store and then view my account it says error occurred either debug it through Microsoft visual studio or close program. I tired copying all the .dll files to the itunes folder didn't help
I cannot address the sync services error right now, but the error that you receive when you change from sync to manually manage music is what happens when you change. Once you change to manually manage music, it erases all of the music and will only put the music that you want on the phone, content that you manually drag over to it. See if this support document helps you out. http://support.apple.com/kb/HT1535
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Why does my ipad2 no longer receive photos on iMessage? Iphone works perfectly with iMessage photos. Ipad2 used to work fine. Is it an ios8 issue? Help!
Hello,
Where may I be able to contact and speak with a prepaid representative? Strictly through phone calls? (I am at work 12 hours a day)
And I apologize for posting in the wrong area - I saw Apple support so I went here.
I'm almost certain my phone is the problem. I have gone through resetting the network settings a dozen times on my phone, even did it on my dad's. Now my texts are beginning to do the same when I text my fiance.
Resetting the network settings DOES work -- the problem is it will work for a day or two or for only a few hours - then I'll have to do it all over again. -
iphone 4 is not recognized by itunes and is only on emergency mode, keeps telling me to connect to itunes but when I connect iphone to computer it does not recognize it
Did you try recovery mode? Hold down the home button as you connect it to iTunes. iTunes should pop up a window that says "iTunes has detected a device in recovery mode" and give you the option to restore.
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I have Itunes on my computer, however its an older version and it says I can no longer update it. My problem is im considering buying an Iphone 5, but if it is running on a new version what will happen when I sync it to my itunes account?
aimzpoo wrote:
I have Itunes on my computer, however its an older version and it says I can no longer update it.
Highly unlikely that it says any such thing.
Try telling us exactly what version of iTunes is installed and what if any messages appears when trying to update it.
What Operating System is the computer running? -
I am trying to get the music content in iTunes on my Mac onto my iPhone. When I connect the devices, the computer does not seen to recognize the iPhone. i.e., on the open iTunes window, the iPhone is not seen as a connected "device".
Hi,
See Here
iPhone, iPad, or iPod touch not appearing in iTunes
From Here
http://www.apple.com/support/itunes/devices/
Also...
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538 -
When connecting my iPhone to my samsung laptop, an iTunes pop up stated that my iPhone requires an iTunes version 11.1 or later, however my iPhone has all of the latest software. What do i do?
you update itunes on your computer to 11.1
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Autoplay window will not open when I connect Iphone 6 plus with Ver 8.1 and running windows 8.1 on pc.
Hi, sstroec,
How about your problem now? Is arnavsharma's suggestion helpful? If you need any further assistance, please feel free let us know.
Roger Lu
TechNet Community Support -
Hello, I have a problem when I connect to the computer ipad 2 in itunes and click on the "Programs", itunes crashes and writes simply an error. when connecting the iphone does not. everywhere is version 7.0. Itunes is also the latest version. thank you
There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
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Hi , I Have An Iphone 2G , Its Old I Know But I Need It , So When I Sync Any Application Like Talking Tom/Chrome/Facebook/Angry Birds I Got A Msg the application was not installed on the iphone because it requires a newer version of iphone software , My Firmware Is 3.1.3 (7E18) Which Is Last For 2G , And Last Update For Itunes , But There Is a Application Called Recored Video Worked And Synced Successfully !
Please Help...If the developer of the app has updated it so that it requires a later version of iOS, there is nothing to be done. Review the requirements for the app in the App Store.
Helpful hint: Title case (capitalizing every word in a sentence) is harder to read than standard capitalization (just the first word of a properly punctuated sentence). Some people won't read posts at all if there doesn't seem to be at least an attempt at standard grammar, spelling, punctuation and usage.
Best of luck.
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