Uninstall of DM 4.6 fails (is this beta sofware or what?)

Question

Please watch the video: http://www.youtube.com/watch?v=_ZggrInv9Jw
I've had so little joy with the Blackberry DM it's become almost funny, except for the fact that I am now almost totally dependent upon it. So, when my Blackberry DM stops working, which seems too often, I get upset.
The Synch stopped working.
None of the spaghetti linked 'help sheets' in the 'knowledge base' (nearly three hours chasing dead leads) helped so I decide to uninstall DM4.6 and start over...
Uninstall fails!(see the vid)
The blackberry DM can't even remove itself! Now, one of the tech guys is going to tell me to go into Regedit to fix it... which is a path I've already been down!
http://www.youtube.com/watch?v=R6Xxo73Wvp0
I'm not joking. The blackberry DM appears to be just barely above beta.
I'll keep posting videos so the world can see what Blackberry really means, at least for one user, in terms of support and software. Maybe someone will help with better software, a better fix (going into regedit? to clean out software? come on!) or my walking papers to the competition.
Fed up and frustrated,
Dennis

Answer 1

Responses in line
bbhorrigan wrote:
Hi Dennis
Sorry you've had so a rough time with the desktop manager, I can only imagine how frustrating that is.
>>>>>>Yes, it is
I looked through some of your videos. Couple of things, or questions I should say. When you removed the desktop manager, did you go through the add/remove programs?
>>>>>>>Yes, I did use the uninstaller and not a special application, just standard "add and remove" with XP Pro 3.
I noticed you deleted a bunch of things through the registry ( which is never a good practice ) instead of just using the add/remove programs.
>>>>>>>>I went to regedit BECAUSE the uninstaller did not work.
When you delete in the registry, you never really know how those programs are going to interact with other programs on your computer. But, onto the desktop manager....
After you initially uninstalled the desktop manager, did you ever reboot your computer?
>>>>>>>>Yes. I reboot after major installs of applications. DM included.
After you uninstalled it, and it didn't get removed from your system, in your video your making a point of it not working... Well you just uninstalled it, obviously it is not working correctly anyway, it most likely will not work correctly
after.
Have you tried using DM4.7? Looked as if you using 4.6 in your video.
>>>>>>I have 4.7 now, and tried uninstalling 4.6 but look at my post above re: 4.7 not being installed correctly... neither 4.6 or 4.7 ever finish registering modules... the machine sits for HOURS hanging on registering modules... I have  a video of it. 4.6 and 4.7 demonstrate same 'hang' on registering modules. Ok, I recognize that is probably the source of my problems but the DM never finishes the install!
https://www.blackberry.com/Downloads/entry.do?code​=A8BAA56554F96369AB93E4F3BB068C22
Are you using any custom program to remove programs? ( perfect uninstaller, revo uninstaller )
>>>>>>>.Not using them.
These programs suck, they are terrible, they are going to cause you more problems then they are worth, they fix a problem that does not exist. If you are using a solution like that. I would try to just use the windows add/remove programs.
>>>>>>>I have been.
But assuming you aren't doing that, if you open control panel, and go to admin tools, event viewer and go to the application log, it should tell you exactly what happens when you try to uninstall it. What does that error say?
>>>>>>I'll take a look at that.
Thanks