Uninstall Palm Access on Windows 7

I have read the procedure to unistall on Windows XP and Vista: is the change in the registry the same in Windows 7.  I have Google this question but unable to find the answer. Thanks
Post relates to: HP Veer p160una (AT&T)

Yes.
If you find the same keys, do as instructed.
WyreNut
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    Dan(Sun Oct 19 2008 16:04:52 GMT-0400 (Eastern Daylight Time))>
    1. Click on Start.
    2. Click on Run.
    3. Type "regedit" and click Ok.
    4. Then Registry Editor window will open.
    5. Double click on HKEY_CURRENT_USER.
    6. Then click on +sign beside Software.
    7. Now delete all the folders which start with Palm.
    8. Also delete the folder called US robotics.
    9. Now Double click on HKEY_LOCAL_MACHINE.
    10. Then click on +sign beside Software.
    11. Now delete all the folders which start with Palm.
    LiveAssist Transcript
    [Print] Print [Copy] Copy [Email] Email [Close] Close
    chat id: 7f2a7664-50e8-40fb-8933-f82278d33b6d
    Problem: Palm Deskto & Windows Media Player?
    John_Collyer > I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
    If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
    [HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
    "DesktopPath"="V:\\PalmDesktop6App\\"
    "HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
    "Path"="V:\\jcollyer-files\\PalmDataV6_001"
    "UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
    "PIMVersion"="6.1.0"
    "DesktopExe"="Palm.exe"
    @=""
    "Desktop Language"="ENG"
    "INSTALLDIR"="V:\\PalmDesktop6App\\"
    "VM_Username"="John Collyer"
    Dan > Hello John_Collyer, Thank you for contacting Palm Technical Support. My name is Dan. How may I help you?
    John_Collyer > When the key gets messed up it defaults to the standard palm desktop path:
    "C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
    I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer. I am using window media player 11.
    What the heck is going on? How can I stop Windows Media Player from triggering the palm desktop application? Better yet why does it even try?
    It does this when I simply open windows media player, even without a file. Just opening the Windows Media player application by it’s self causes this behavior.
    Dan > Please let me go through the information you have provided.
    John_Collyer > Ok standing by...
    Dan > I understand that you have issue with the Palm Desktop and windows Media player getting messed up .
    Dan > Sure I will guide with the issue .
    Dan > May I know since when you are facing the issue ?
    Dan > Please let me know the Operating System you are using. Is it Windows 95/98/ME/NT/2000/XP/Vista or MAC?
    John_Collyer > I had this problem from the first install about two weeks. I use PalmDesktop 4 with my T2 for years on a removable drive never had an issue. PD6 only allows me to set the user path during installation. So I have been having issues with the reg keys getting messed up for a while. I though just creating a .reg file to fix the problems was going to be simple till I found windows media player was trying to autostart palm software???
    John_Collyer > Windows XP SP3
    John_Collyer > I am a new owner of the Palm Centro not using the T2 with PD6
    Dan > Thank you for information .
    Dan > I got the issue .
    Dan > There are more than one version of the Palm software in the computer .
    John_Collyer > No only PD6 now
    Dan > That's reason the Drivers in the Registry are messing up and causing the issue .
    Dan > Okay .
    Dan > Do you have any data in the Palm Desktop ?
    John_Collyer > Yes, when the V: drive is mounted everything works great, perfect. Windows Media player even load without a hitch. I would even deal with the .reg fix work around I made to over write the registry. I still don't understand why the application tries to load when it is installed on the V: drive if the v: drive is not present. It has to be the install/uninstall .msi file that runs the Add/Remove programs feature in widows control panel. Why does any of this change the user path?
    Dan > I will explain you .
    Dan > The reason for change of the path is with the corrupted applications and computer settings .
    John_Collyer > Sorry, Why would the .msi file run if Windows Media is started?
    Dan > .MSI file is the supporting file for Windows Media player .
    Dan > That's reason for executing of .msi file during the windows media player .
    Dan > To fix the issue we must perform clean uninstall and reinstall so that you will not have any further issue .
    Dan > Let me know if you are comfortable with the clean uninstall and reinstall if the Palm software .
    John_Collyer > I've uninstalled PD6 and reinstalled it like 12 times. If the V: drive is missing it really messes up the PD6 software. To keep me from doing this by launching PD6 from the C: drive I installed it to V:. No .exe no launchy. It works fine. What is hooking into windows media player. A .msi is a Microsoft install package, not a media file. We can do a clean install but why would running windows media player start the palm install/uninstall .msi file? I have not heard why?
    John_Collyer > All my installs have worked fine. Unless there is a deeper cleaning process you can help me with other than running the remove program, is it worth trying AGAIN?
    Dan > Did you perform clean uninstall and reinstall >
    John_Collyer > Clean = remove program, reinstall, and sync to a new user folder? Then Yes. Other options?
    Dan > No we need top perform few other steps .
    John_Collyer > Ok shall I "Remove Program"?
    Dan > No please wait .
    Dan > First please let me know if you have any data in the Palm Desktop in the computer .
    John_Collyer > Yes, but it is also going to be kept in the phone correct? It will survive if we create a new user folder right?
    Dan > Yes .
    Dan > Please let me know the user name given during the Sync .
    John_Collyer > Well then I think it is safe, I have recently hotsynced so the data should be a match?
    John_Collyer > John Collyer
    Dan > Cool .
    Dan > Thank you for information .
    Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
    Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
    John_Collyer > No user folder there.... It's on the V: drive V:\jcollyer-files\PalmDataV6_001\CollyeJ Yes?
    Dan > Please wait .
    Dan > Please right click on the Palm Desktop and then click on Properties .
    John_Collyer > the .exe in V:\PalmDesktop6App or the shortcut in start menu?
    John_Collyer > start menu= V:\PalmDesktop6App\Palm.exe
    Dan > You will have the Palm Desktop icon on the computer desktop .
    Dan > Okay .
    Dan > Thank you for information .
    Dan > Please take the back of the Palm Desktop data in the computer .
    John_Collyer > Destop target = V:\PalmDesktop6App\Palm.exe tpp
    John_Collyer > ??? Please take the back of the Palm Desktop data in the computer
    Dan > I mean to tell you that we must save all data of the Palm Desktop in different location .
    Dan > I will assist you .
    Dan > In the computer open V:drive-->locate Palm folder .
    Dan > Open Palm folder and check if you have folder called CoolyJ .
    John_Collyer > V:\jcollyer-files\PalmDataV6_001\CollyeJ
    John_Collyer > No CoolyJ
    Dan > Okay .
    Dan > In the computer open Vrive-->Collerfiles-->Copy Palm folder and paste on the computer desktop .
    John_Collyer > done
    Dan > Okay .
    Dan > Do not delete the Pal folder that was copied to computer desktop .
    John_Collyer > ok
    Dan > First go to Start-->Control Panel-->Add/Remove Programs. There Palm or PalmOne or Palm Desktop will be listed. Click Remove against it.
    Let me know once you are done with unistallation process.
    John_Collyer > starting
    John_Collyer > done, next
    Dan > Now in the computer open V:drive-->Collerfiles-->Rename Palm folder to Palmold .
    John_Collyer > already there
    Dan > Okay .
    Dan > Now we need to perform Registry Clean up .
    Dan > Please perform the steps provided .
    Dan > 1. Click on Start.
    2. Click on Run.
    3. Type "regedit" and click Ok.
    4. Then Registry Editor window will open.
    5. Double click on HKEY_CURRENT_USER.
    6. Then click on +sign beside Software.
    7. Now delete all the folders which start with Palm.
    8. Also delete the folder called US robotics.
    9. Now Double click on HKEY_LOCAL_MACHINE.
    10. Then click on +sign beside Software.
    11. Now delete all the folders which start with Palm.
    John_Collyer > still working
    Dan > Please take your time .
    Dan > I will be with you .
    John_Collyer > done
    Dan > Cool .
    Dan > You are pretty fast .
    Dan > Now clean uninstall of the Palm software is done .
    John_Collyer > I was already deep in the registry look at this all thats how I found the "Path"
    John_Collyer > Now we reinstall? Can I still use the V: drive for application files and user data?
    Dan > Yes .
    Dan > You can use V:drive .
    Dan > After you install the Palm software perform Sync and make sure that Sync is success .
    Dan > And you will not have sny issue with the Windows media player messing up .
    John_Collyer > Ok I will start the PD6 install now
    Dan > Please go a head .
    Dan > Thank you for all the cooperation and patience in the chat session .,
    John_Collyer > working almost done
    Dan > Awesome .
    Dan > But after installation is complete we need to restart the computer .
    Dan > We must restart the computer for necessary changes to take place .
    John_Collyer > how do I get back to you in support?
    Dan > I assure that you will not have any further issue ,
    Dan > However if you do have any further issue .
    Dan > Please login with the same user name and email address .
    John_Collyer > Palm Support can find me after that?
    Dan > Yes .
    Dan > I will have Our chat session in Our Data Base .
    John_Collyer > Ok then it is time for a restart?
    Dan > So that once you re contact us we will check with the required information and pull the chat session already we have done with .
    Dan > And proceed with the further steps .
    Dan > Please go ahead .
    John_Collyer > Till then, good bye...
    Dan > Please let me know if I can be of any further help .
    Dan > Analyst has closed chat and left the room
    Did all this above. Still have Windows Media Player trying to launch the ACCESS .msi installer which creates these processes:
    IDriver.exe (x5)
    IdriverT.exe (x1)
    MSIexec.exe (x3)
    I have let windows media player and windows installer run a bit longer and I get a second window titled "windows installer" with the text:
    The feature you are trying to use is on a network resource that is unavailable.
    Click OK to try again, or enter and alternate path to a folder containing the installation package 'Palm Desktop by ACCESS.msi' in the box below.
    [C:\DOCUME~1\jcollyer\LOCALS~1\Temp\_is4\]
    this is the default text.
    I browsed my way to C:\WINDOWS\Installer and found a new .msi for PD6 called C:\WINDOWS\Installer\45599.msi and renamed it to C:\WINDOWS\Installer\45599_PalmNeedsBetterSoftware​_msi
    Still have the same issues from above. I thought if the .msi failed to be found then the error might just get passed over. So I do not know where IDriver.exe or other MS Installer applications is getting the values for 'Palm Desktop by ACCESS.msi'?
    Again it is very odd that the ACCESS installer it trying to run when windows media player is launched (even with out any media, app only). Please do not tell me to do another "Clean Install" that is just BABY-TALK tech support at this point!!! I need to know why the PalmDesktop ACCESS installer is hooking into Windows Media Player. There is no doubt something odd is going on. As long as the V: drive where my Palm Desktop applications and user data is stored there is no problem. As soon as the V: drive is off line I have all these issues.
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    Thank you so much for replying.
    Yes I have removed and reinstalled WMP.
    I had good results with the PD6 application installed on the default path onto the C: drive with the one exception that if the application was launched by accident and the user data path was not available, the PD6 application would blow away my custom user path registry settings. Now that I know what they are I have made a .reg file to repair my registry to my desired user data paths.
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    from starting up, crashing and deletion of programs and data. If you feel
    you are unsure of yourself, see if you have a friend that can help you or a
    PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
    Go to start on the PC, in the search field type "regedit.exe" without quotes.
    Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
    Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
    The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
    If you make a mistake, stop what you are doing. And call a PC technician.
    BUT do not turn off your computer.
    The reg keys are as follows (Note: some of theses reg keys will not be here
    but if they are delete them)
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
    * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
    * HKEY_CURRENT_USER\Software\Palm
    * HKEY_CURRENT_USER\Software\Palm, Inc.
    * HKEY_CURRENT_USER\Software\PalmDesktopAutorun
    * HKEY_CURRENT_USER\Software\palmOne
    * HKEY_CURRENT_USER\Software\PalmSource
    * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
    Next reboot your computer.
    Once your computer has been rebooted you are ready to reinstall the Palm Software. If you are using Windows XP we recommend you use the Palm Desktop 4.1.4e or 4.2 versions. If you are running Vista we recommend using Palm Desktop 6.2. You can locate these programs on www.palm.com under the support page.

  • Installing Palm Desktop on Windows 7

    I originally tried to install from the CD that came with my Palm but when it couldn't find the device drivers for my Palm Centro, which I've had for more than a year, I uninstalled Palm Desktop, downloaded the latest version from the website and tried to reinstall again.  In both cases, the device drivers can't be found and I'm not sure what to do so that's why I'm contacting you today.  Please help - I would hate to have to get rid of my Palm and go to an iPhone just because you guys don't have everything compatible with Windows 7.
    This question was solved.
    View Solution.

    Hello OntarioWineDiva, Welcome to the Palm Support Community.
    Your question gets asked on a daily basis here, thus we have a "sticky post" set up to offer a solution.
    Please look at the posts at the top of this section (with grey backgrounds).  There is one entitled "Win7 and Vista HotSync instructions here..."
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • The latest version of iTunes will not work with my windows platforms. It cannot access the windows runtime library.

    The latest iTunes can't access my windows (including Vista 32 & 64bit, nor Windows 7 64 bit and 32 bit versions) "Runtime" library. I've tried reloading the windows suggested .dll as well as doing a system restore and also downloaded the iTunes update and load it manually, but nothing will work. Is Apple aware of the problem and planning to release a fix, or do I have to abandon iTunes and my iPod?

    Hello there, Enantiomer.
    The following Knowledge Base article provides some recommendations for troubleshooting:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Unable to install Palm Access for Z22 on computer running Vista

    When I try to install Palm Access for my Palm Z22 on a new computer running, I get the error message that the driver software cannot be located, even when I insert my install disk.
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    I recall having similar trouble installing the Palm Access software on a new office computer  also running Vista. Eventually I was able to make it work, but I can't recall how. 
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    Post relates to: Palm Z22

    Did you install version 6.2.2 of Palm Desktop (the version designed for Vista?)
    Access Desktop: http://www.palm.com/us/support/downloads/windesk62.html
    WyreNut
    Post relates to: Centro (AT&T)
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • Thinkvantage "access connections windows wireless service" has stopped working

    My new computer is a  T400 running Windows 7 (lenovo disk installed after purchase) .
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    Thanks
    John

    Thank you for your reply.  I'm just not sure what "it" to uninstall or where to get the new "it" to download.  Would you mind adding those details for me?  I appreciate your help 
    John

  • Viewing Vista Folder Containing Palm Stuff Crashes Window Explorer

    After I install the Palm software, it creates a directory in my Documents folder.  When I open the Documents folder, Windows Explorer crashes.  After I uninstall the Palm software, I have no further issues.  So, I tried to be clever and create a folder called Palm Stuff and installed the software in that folder.  This worked, excdept when I sync for the first time, it creates a new folder in the Documents folder for the synced info and I am back to where I was.  How can I change where that folder is created when I sync?
    Dave
    Post relates to: Centro (AT&T)

    There are registry entries that need to be deleted to completely remove Palm desktop. Here are the uninstall instructions.
    You should first make a copy of your data to have just in case something
    happens. You can find your data files by going to Start --> Documents -->
    Palm OS Desktop. Highlight your Palm Desktop username and right click and
    copy. Then go to your PC desktop right click on a blank spot and select paste.
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    Go to the following locations on the PC and delete the folders listed below.
    C:\Program Files\Palm or Palm One
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    hide hidden files.
    Once this is done you will need to delete some registry keys from your PC Operating System.
    Word of warning, going here and deleting the wrong thing can cause your PC
    from starting up, crashing and deletion of programs and data. If you feel
    you are unsure of yourself, see if you have a friend that can help you or a
    PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
    Go to start on the PC, in the search field type "regedit.exe" without quotes.
    Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
    Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
    The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
    If you make a mistake, stop what you are doing. And call a PC technician.
    BUT do not turn off your computer.
    The reg keys are as follows (Note: some of theses reg keys will not be here
    but if they are delete them)
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
    * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
    * HKEY_CURRENT_USER\Software\Palm
    * HKEY_CURRENT_USER\Software\Palm, Inc.
    * HKEY_CURRENT_USER\Software\PalmDesktopAutorun
    * HKEY_CURRENT_USER\Software\palmOne
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    Post relates to: Palm i705

  • Access to Windows Shared Drive

    I've been able to access a drive that is shared on a windows PC from my PBG4 in previous instances. However, for some strange reason I simply cannot get it to work. The computer appears in the Network > server column. However, whenever I try to connect to it, I get a message that the object cannot be found. Then I try to delete the alias, and it will not let me. I've restarted the Mac and PC with no success. If anyone has any suggestions, I would really appreciate it. Thanks!

    Hi Sulo28,
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  • How to reinstall Palm desktop for Windows without losing all my desktop data

    I use a Palm T|X and Windows XP Pro.  I was using Palm Desktop 4.x but decided to upgrade to the latest version. 6.2.2.  I have had a lot of problems since then, HotSync does not work properly with CalorieKing and Palm Desktop complains about "switching users" each time I try to open Contacts.
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    Post relates to:

    The programs are still in place, but how does the "new" copy of Palm desktop know they are there?  Also, there are copies of the programs that are installed only on the Palm but not the Windows machines in one of the Palm desktop folders that use used to restore data to the Palm T|X. How do I save that data, without having to install all those programs yet again, even though they already exist on the palm?.
    Post relates to:

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