Uninstalled Itunes 3 times, "Locked" was first message, unbelievable!

My son got an ipod nano for Christmas. We installed it, bought some songs, everything fine for a week. Then we had a computer problem and my husband had to uninstall everything to reformat the drive.
When I reinstalled everything on the computer, itunes was the only program not working right.
My first error message was: "Matt's ipod cannot be updated, required file is locked." Uninstalled and installed again.
My second error message was: "Matt's ipod is linked to another itunes music. Do you want to change the link to this library and replace all existing songs from this library". Didn't have much saved so said yes. Lost everything but no big deal. But then wouldn't let us install anything because still "locked".
Third time reinstalling go tthe error message: "The file itunes library cannot be read because it was created by a newer version of itunes".
Have now uninstalled the 4th time and don't know where to go from here.

No, his computer was the first we downloaded it on. Of course, when I called Apple today they said it was the computer's problem. So, I downloaded itunes on my husband's computer and plugged in his ipod and had similar issues.
We do NOT use Norton, my husband hates it. He is a computer geek so the computer is updated and verified. He uses Avast antivirus, I'm not sure what else. I did uninstall itunes and quicktime as far as I could but some of it still shows up in program files and won't let me delete it.
I am ready to take the ipod back to the store, we have spent days on this. . . .

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