Uninstalled printer (would not scan) now Mac cannot find it again
Hello. I am hoping for some help.
In a nutshell, I have a printer that was going on the fritz about a month ago, but I could always get it to connect after a few attempts. Today I uninstalled the software but now my computer cannot find the device AT ALL.
This printer is less than 2 years old. My router is brand new. My MAC printed successfully this morning but could not find the computer to SCAN. The printer could also not find the computer to scan.
I type in the IP address to the new tab and it fails to load (attempted on both Safari and Chrome.) I printed the wireless test network sheet and it passed with excellent quality.
Is my IP address bad? 192.168.1.134.
Thanks!
Forgot to mention, I am using airprint and everything is up to date on my computer. I wonder if this started happening after I downloaded OS X Yosemite?
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Hi,
Thanks for the update.
If you can scan with the HP software then at least we know the system can see the scanner.
Can you try the organizer to see if that works any differently. Once you load the organizer, go to the Edit menu and select Preferences -> Scanner - see if that sees it.
Since you are on Elements 12, you still have the twain option available to try. See the following document which describes moving the twain driver.
https://helpx.adobe.com/photoshop-elements/kb/twain-installed-photoshop-elements-11.html
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Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
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* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
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Repair Disk Permissions
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When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
After Aple support downloaded the new 10.9.2 Maverick upgrade on my MacBook Air, my Photosmart C4480 3 in 1 printer can not scan a document and load the file on to my desktop or document file. (You can see the doc image in the preview but it doesn't save it.) Does anyone know an Apple fix for this or when the fix will be out? After hours of trying reloading, and the usual fixes, etc. Apple told me to call HP, and HP told me they don't support Mac. It does not seem honorable of Apple to put out an upgrade and not tell people it will destroy their scanning ability, and that the only thing to do is to buy another printer/scanner.
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Hi drfielder,
What kind of printer do you have ?
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP. -
my hp printer will not scan a document wirelessly the wireless print funtion works fine i have to plug the usb cable into the laptop to scan a document any thoughts on how to do this wirelessly thanks
i have to plug the usb cable into the laptop to scan a document
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