Uninstalled trial acrobat Pro and trying to install Acrobat Standard

A user had installed Acrobat Professional at a trial. She never got it to work. We now have the Acrobat Standard with serial number to install on her laptop.
It came up the Pro so I uninstalled the Professional. The I installed Standard but when it gets to the Acrobat screen it displays Acrobat Professional at the top of the screen.
I clicked ok through a couple of screens thinking it was confused and entered the Standard serial number that I have and it said invalid.
I had her reboot and I tried again with the same results.
What do I need to get rid of before the Standard install so it doesn't think it is Professional? It is not showing up in the Programs Add/Remove list.
Thanks.

uninstall all acrobat and readers (if any are installed), clean (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then reinstall.

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Uninstalled trial acrobat Pro and trying to install Acrobat Standard

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