Uninstalling 11.5 and loading 11.0

Question

I loaded the incorrect version to work with VB 6. I uninstalled Crystal Reports Business Objects 11.5; restarted my machine and loaded 11.0. I have done this, deleted files out of the registry, restarted reloaded. Nothing I have done works. I continue to get the error' Crystal Reports: Application Error Couldn't load keycode.dll'. I have spoke with an account manager and he assures me this code is valid. I loaded it on a co-workers machine and it loaded just fine. Something is hung up in the registry, I think, and is looking at the wrong code for this version. 4 days later and I cannot get anything resolved. Help!

Answer 1

Sometimes install and uninstall of other product versions will rewrite the keydecoder path in the registry, which is kind of what the previous responses are getting to. Open the windows registry editor, and navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11\Shared Tools\keydecoder.dll
Check the value for the Path. It should reflect your 11 install, not 11.5, so it should be
<install location>\Business Objects\BusinessObjects Enterprise 11\win32_x86\keydecoder.dll