Uninstalling Apple Mobile Device Support
I have read other posts and answers for this same topic but none of the answers I tried worked.
When I started up itunes two days ago, a window popped up saying that I needed an updated version of AMDS and that I needed to uninstall both itunes and AMDS then reinstall itunes. I uninstalled itunes with ease from control panel but when I clicked remove for AMDS, the gathering information bar reaches the end and then it closes and about 30 seconds latter another pops up saying a Fatal Error occurred during installation. I wasn't even installing it though. I trued using CCleaner and chose to run uninstaller for AMDS but once the gathering information loading bar finished, the window went away and the fatal error message didn't pop up but AMDS was still installed. How do I get it off?!
Have you tried the following technique in the course of your troubleshooting to date?
http://discussions.apple.com/message.jspa?messageID=11766454#11766454
Similar Messages
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I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.
Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers. -
iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??
Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
HT4061 How do I uninstall apple mobile device support?
I am trying to fix a problem with iTunes, after an update failed. I uninstalled it, and downloaded the latest version. Now I get an error when I start up my laptop, stating a file is missing from aspdaemon and I can't install itunes as I apparently don't have sufficient administrator privileges! Trying to follow these steps http://support.apple.com/kb/TS5376 however I cannot uninstall apple mobile device support. I go through the steps to uninstall, the green progress bar gets near the end of the uninstall, then it appears to cancel the process automatically without warning and closes the uninstall window. Anybody got any ideas whats going on? It just seems like problem after problem keeps appearing!
Sorry, placed this in the using iPad community as it won't let me post it without picking one and none are appropriate for a software problem on PC. Seriously getting annoyed with Apples support options tonight.http://support.apple.com/kb/HT1923
Try going through this if you haven't already. You may also need to look on a microsoft site for more specific info as to why you can't uninstall the driver. It may be as simple as signing in as the administrator. -
HT1925 Why can I not uninstall "apple mobile device support" from my computer?
I am unable to uninstall "apple mobile device support program" from my computer. The uninstall is necessary because an error message MSVC80.dll pops up.
See the discussion in user tip: https://discussions.apple.com/docs/DOC-6562
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HT1923 i cannot uninstall apple mobile device support from my pc
I cannot uninstall apple mobile device support from my Windows 7 pc ??
Regards PaulTry using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled -
Cannot uninstall Apple Mobile Device Support
I have a pc with Windows 7 (32-bit) operating system and cannot get Apple Mobile Device Support to uninstall. I begin the uninstall process and it goes through however at the very end it reverses and then tells me that it is done. I have deleted all the program files and it still does this. I cannot get this to uninstall... please help.
First try a repair install of Apple Mobile Device Support. If that goes through successfully, see if you can now uninstall Apple Mobile Device Support.
If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled -
Unable to uninstall Apple mobile device support
Hello,
I'm having big troubles with my Itunes, and more exactly with apple mobile device support.
I tried to uninstall every programmes of itunes (itunes, quick-time, apple mobile, bonjour...) to reinstall it.
I can't uninstall apple mobile device support. It won't disappear from the "programmes and applications". And the option "repair" doesn't work also. And every time i try to reinstall itunes it failed because of apple mobile device installation.
When i'm on my desk, the service apple mobile device is stopped, and when i try to start it, the computer can't reach access, and said something like "error 1053" or "can't access to sthe service". So i think that Apple mobile device support is the key of the problem, but i don't know how to fix it.
I'm a bit desperate because i didn't found anywhere some solutions, so if someone has, i will be very very grateful.
Thanks YouOthers might find this process useful for issues with iTunes 11.1.4.62....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
When trying to uninstall Apple Mobile Device Support: The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
How to uninstall apple mobile device support & upgrade to newer version?
For my ipod touch, every time i plug it into my laptop itunes says "itunes requires a newer version of apple mobile device support. please uninstall both apple mobile device supprt & itunes then install itunes again" ive uninstalled itunes & all of its properties & exta files twice & the message still pops up! I dont even know what the apple mobile device support is.. Im out of options.
When you removed and reinstalled iTunes and other APple software did youdo it this way:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Next I would try posting in the iTunes forum -
Can't uninstall Apple Mobile Device Support inorder to connect ipod touch
Ok so I am trying to connect my Ipod touch. looks like I'm not the only one having issues. So here it goes: First of all the main problem is my iTunes doesn't see my ipod. I get a message telling me that : "iTunes required a new version of Apple Mobile Device Support." I've read all the other threads about this problem, So I tried uninstalling itunes and Apple Mobile Device Support, but my problem is that Apple Mobile Device Support wont uninstall!!!! I go to programs and features and uninstall, it goes through all the motions but doesn't go away! I restart and it's still there. So first I need to know how to get it uninstalled. If I try to repair it, it say's "fatal error during installation." So what do I do from here???
Did you follow this article for Vista users?
http://support.apple.com/kb/HT1923 -
Had error while updating Itunes to ver 11.1.4. I had 11.1.3.8 previously. Following instructions for Removing and Reinstalluing iTunes and other software components. Was able to uninstall iTunes and Apple Software Update, but attempts to do the same under Control Panel failed for Apple Mobile Device Support (ver 7.0.0.117). Directioons say to uninstall components in order given so I cannot continue until Apple Mobile Device Support is removed. Any suggestions?
Try reparing and then remove again if the repair is successful, otherwise move on to the next step. See Troubleshooting issues with iTunes for Windows updates for more information.
tt2 -
HT1923 Cannot uninstall Apple Mobile Device Support
It begins to uninstall, then seems to reverse itself? I can uninstall all other pieces of iTunes?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I am getting a runtime library error r6034, it tells me to uninstall all Apple programs, but when I get to Apple Mobile Device Support I will not let me uninstall this program to continue, what do I do next?
Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
I'm getting a fatal error message when I'm trying to uninstall apple mobile device support?
I tried to run an upgrade for iTunes and had problems so I've uninstalled iTunes and all other components without a hitch but I keep getting a Fatal Error message telling me it's druing installation.
Please help!
HMBSTry using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled -
Yesterday I had to update my iTunes, but there was a problem. I don't remember the problem exactly, but it was something along the lines of a certain file not being there or something. Then today I wanted to open iTunes to listen to something and it wouldn't open, so I decided to try and reinstall it. I was able to uninstall everything except for the Apple Mobile Device Support. With that one the bar fills and then when it's almost done it depletes again. Now I'm stuck with not being to install iTunes or do anything there and when trying to download iTunes again it gives me the option to save iTunesSetup.exe but then nothing is saved or downloaded.
Adding to the above, there seems to be something odd about the way the download is triggered on the iTunes download page. Firefox in particular doesn't seem to like it. Try clearing your browser's cache, changing pop-up blocker settings, using an alternate browser. or these direct links:
iTunesSetup.exe (32-bit)
iTunes64Setup .exe (64-bit)
I got the links by intercepting the download requests from Softpedia's iTunes page. If they don't work try going there. The files themselves are hosted at apple.com.
tt2
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