Uninstalling earlier versions of Lightroom and Elements

I have Lightroom V4.4 and Photoshop elements 12 upgrading from earlier versions. Can I uninstall the earlier versions without impacting the current versions?
Many thanks

Ask in the specifc product forums. There may be issues with shared components and catalogs. If you don't need the disk space, just leave everything in place.
Mylenium

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I have trial versions of Lightroom and Elements 11. "Edit in Photoshop.." does not open the image

Using trial versions of Lightroom and Elements 11, th ecommand to "Edit in Photoshop Elements 11" succeeds in opening Photoshop but fails to open the image. Any ideas?

I have the same problem with PS Elements 13 trial version (fully updated), but sadly this solution doesn't work... there is no 'Support Files' folder, and nothing called 'Adobe Photoshop Elements Editor.app' anywhere else.
Any thoughts?

How to download windows version of lightroom and elements to my new mac?

Do I need to buy them again?

Do I need to buy them again?
Hi Kayepratt,
Please refer to the following help page which explains how to find download of already purchased products.
http://helpx.adobe.com/creative-suite/kb/find-download-link.html
Hope this helps.
Please let us know if you have any other question.
Regards,
Sumit Singh

Uninstalling previous versions of Photoshop and Lightroom

I would like to uninstall previous versions of Photoshop and Lightroom in order to free up space. What is the proper procedure for doing so? Is it recommended to do?
Mark Steele

Is it recommended to do?
It's not recommended nor is it not recomemnded. It's entirely your own decision. As Curt said, there are certain side effects, in addition to file associations also shared components possibly breaking down (PDF libraries), so if it's not that critical, leave them in place. otehrwise you may have to reinstall CS6 after you have removed the other versions.
Mylenium

I got a new MacBook pro and want to install my lightroom and elements 11.

I uninstalled both programs on my old computer and this computer were set to factory setting and sold.
When I try to install on my new computer - after informing my serial numbers, I get the answer, that this number is not correct. II of course checked again, and the typed numbers are correct. The same as mentioned on you webside under my file.
please help.
Kaj Aarup
Denmark

Hi,
thanks for mail. I now tried again to activate lightroom by copying the serial number on Adobe webside/my account. Unfortunately same result: I got the following message:
The serial number is invalid. Please try again: if the problem persist, please contact customer support.
Unfortunately the could or would not help - only referred to this chat page.
I have serial numbers for both version 4 and 5 and of course downloaded the latest, which is version 5.
regards
kaj
Den 10/03/2015 kl. 11.37 skrev NicHamilton <[email protected]>:
I got a new MacBook pro and want to install my lightroom and elements 11.
created by NicHamilton <https://forums.adobe.com/people/NicHamilton> in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/7271945#7271945>
Hi Kaj,
firstly this is a user to user forum so it's not our website, nevertheless I'm sure we can help you.
Firstly, are the serial numbers you're using for the same version of Lightroom?
If they are, then I'd suggest copying the serial numbers straight from your profile on the Adobe website to the Lightroom screen rather than retyping. It's easy to mistype even when you're sure you're not (we've had several such instances in the past).
Can you five us the exact wording of the error message (or a screen grab as long as it doesn't reveal the serial numbers as this a public forum)?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7271945#7271945 and clicking ‘Correct’ below the answer
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How to uninstall previous versions of lightroom?

how do you uninstall previous versions of lightroom?
Do you also need to delete any folders?
I have Updated to the new LR CC version a couple of days ago and need space.

Knowing whether you are using a Mac or a PC would be rather important to answer your question.
Anyhow, there is not need to delete any program folder manually. Simply use the respective method of your OS.
LR CC created a copy of your LR5 catalog and upgraded it. If you remove LR5 you might want to remove the catalog file as well as the preview folder (make sure not to delete the new ones of LR CC ).
Here is how to find everything: https://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html

My early version of Lightroom does not run in Windows 8. [was:lightroom]

I have a new laptop which runs windows 8 and my early version of lightroom does n't run

Hi,
Thanks for replying and sorry I’m not too much into this. It doesn’t say which version but I assume its the first as I bought it in 2007 saying its made in Ireland. Number on the disc is 90062864 1/07. I hope that might help, if this isn’t Windows 8 compatible can it get an upgrade?
Regards
Jim
Sent from Windows Mail

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. When I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "Yes. You can conv

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. Now, when I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch." But this is not the case. I do not want to risk losing my catalog and the work I have already done in Lightroom, so what should I do?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Using trial version of Lightroom and photoshop. Plan to buy. but i have a question: I have two computers a desktop and a laptop that i use when i travel can the programs be installed in both computers?

Using trial version of Lightroom and photoshop. Plan to buy. but i have a question: I have two computers a desktop and a laptop that i use when traelling. Can i download the programs on both computers?

Check the end user licensing agreement at End-user license agreements FAQ

I have the latest Creative Cloud versions of Lightroom and Lightroom Mobile on my Ipad. On my desktop I have created a collection which I have put in a custom order. On my Ipad I go into that collection and set the order to custom order, which I presume m

I have the latest Creative Cloud versions of Lightroom and Lightroom Mobile on my Ipad. On my desktop I have created a collection which I have put in a custom order. On my Ipad I go into that collection and set the order to custom order, which I presume means the order I have on my desktop. However, the photos on the Ipad seem to be just random photos from the collection THEN the rest of the collection is in the correct order after that.

Do you have virtual copies in your collection?
Could you please send send me a LR Desktop +Mobile diagnostig log - best as a private message with a downloadable dropbox link
You can trigger the Lr Desktop diagnostig log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.
The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client. While opening the settings could you double check if you are signed-in?
Thanks
Guido

When will Lightroom and Elements support the Nikon D600?

When will Lightroom and Elements support the Nikon D600? In the meantime is there a workaround so the D600 raw files can be exported to Lightroom or am I simply out of business until Adobe develops the needed patch?
As best as I have been able to figure out I may as well rebox the 600 and go back to my older, supported camera, until whenever.

A: What were you using before your precious D600 showed up today.
A D90 with good glass.
Nikon 70-200 f2.8, Nikon 24-70 f2.8, Voigtlander 58 f1.4, Tokina 11-16 f2.8.
Now I need to get a good FF wide solution for the D600.
Trigger on the D600 is much more stiff than my D90 so I'm having to press down a bit harder to get the AF confirmation. Just need to get used to that I guess.
FYI, JPG files right out of the camera are looking good.
B: Don’t you think Adobe wants to sell you the next generation product/upgrade to accommodate all of our insatiable photographic pursuits???
I had been using Apple's Aperture and switched to Lightroom a couple of months ago. I thought the price was actually quite fair for the power of the LR software. I did have to updgrade my computer's RAM....
C: Have a nice glass of wine tonight and enjoy your $2K investment. I’m personally looking forward to savoring a next generation photographic paradigm.
We did enjoy some vino last night! I was thinking I would possibly jump ship to Sony A99 and just switch to all Zeiss glass with autofocus, but I'm not convinced that the EVF is for me, and I'm really not a video shooter, mostly just landscape and real estate. Also, I the Sony turned out to be priced a bit too high for me personally in comparision to the D600.
Buenos Dias!
EB

I purchased the student version of lightroom and used it on PC. Now just got macbook and would like to install on this but no disc drive on macbook. how can i download it and enter an activation key?

i have activation code. originally purchased via amazon as the disc version and i have this but no disc drive.

If you registered the license with Adobe, then you should be able to download the software from your "My Plans and Products" associated to you Adobe ID. Assuming you are logged in with your Adobe ID, try here:
https://www.adobe.com/account/account-orders.html
I currently see the serial numbers of all of my versions of Lightroom (and other Adobe products) and there are download links.
Detailed instructions here:
Find a download link on Adobe.com

Trying to be sure I have latest versions of Lightroom and Photoshop (I am on monthly subscription plan). After I sign in - told I need "administrative privileges to continue." The initial downloads went without any problem.

Trying to be sure I have latest versions of Lightroom and Photoshop (I am on monthly subscription plan). After I sign in - told I need "administrative privileges to continue." The initial downloads went without any problem. I am not sure what to do next. My computer is at home. It is a new iMac.

Are you using your Mac with an Administrator account?
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

IE 11 is crashing running a scenario whereas its working fine on earlier versions of IE and other browsers

Hi,
we have A CRM application having some customer related scenarios, like create customer, accounts,address etc.
while, when we browse through the Create Customer scenario from lets say, page1 to page2 the browser is getting crashed.
the same scenario is working fine in all earlier versions of IE and other browsers like chorome.
below is the Crash dump analysis and Event viewer logs. appreciate the help provided
Event Viewer:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: MSHTML.dll, version: 11.0.9600.17207, time stamp: 0x53a22b71
Exception code: 0xc0000005
Fault offset: 0x000b4642
Faulting process id: 0x2140
Faulting application start time: 0x01cfd3d7a8a61dfc
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\windows\system32\MSHTML.dll
Report Id: 177f4288-3fcb-11e4-9783-d4bed98dc920
Crash Dump:
0:005:x86> !analyze -v
*                        Exception Analysis
*** ERROR: Symbol file could not be found. Defaulted to export symbols for IPSBHO.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for Scxpx86.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for jvm.dll -
*** WARNING: Unable to verify checksum for atidxx32.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for atidxx32.dll -
FAULTING_IP:
wow64cpu!CpupReturnFromSimulatedCode+0
7536271e 6744            inc     esp
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000000007536271e (wow64cpu!CpupReturnFromSimulatedCode)
   ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
CONTEXT: 0000000000000000 -- (.cxr 0x0;r)
eax=00000000 ebx=0331dd60 ecx=0e6bfa30 edx=132d7f38 esi=fffffffe edi=00000000
eip=66d94642 esp=0400b0d8 ebp=0400b394 iopl=0         nv up ei pl nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b             efl=00010202
MSHTML!CElement::ComputeFormatsVirtual+0x13d:
66d94642 f7809c01000000080000 test dword ptr [eax+19Ch],800h ds:002b:0000019c=????????
FAULTING_THREAD: 0000000000002e38
PROCESS_NAME: IEXPLORE.EXE
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
READ_ADDRESS: 0000000000000000
FOLLOWUP_IP:
wow64cpu!CpupReturnFromSimulatedCode+0
7536271e 6744            inc     esp
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
CHKIMG_EXTENSION: !chkimg -lo 50 -d !KERNEL32
    76fc3490-76fc3496 7 bytes - KERNEL32!FreeLibraryStub+8
[ 90 90 90 90 90 8b ff:e9 95 cc 69 8d eb f9 ]
7 errors : !KERNEL32 (76fc3490-76fc3496)
APP: iexplore.exe
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from 0000000067369b63 to 0000000066d94642
ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
BUGCHECK_STR: APPLICATION_FAULT_MEMORY_CORRUPTION_NULL_POINTER_READ_ZEROED_STACK_LARGE
PRIMARY_PROBLEM_CLASS: MEMORY_CORRUPTION_LARGE
DEFAULT_BUCKET_ID: MEMORY_CORRUPTION_LARGE
STACK_TEXT:
00000000`00000000 00000000`00000000 memory_corruption!KERNEL32+0x0
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: memory_corruption!KERNEL32
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: ** Pseudo Context ** ; kb
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_c0000005_memory_corruption!KERNEL32
BUCKET_ID: X64_APPLICATION_FAULT_MEMORY_CORRUPTION_NULL_POINTER_READ_ZEROED_STACK_LARGE_memory_corruption!KERNEL32
IMAGE_NAME: memory_corruption
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:memory_corruption_large_c0000005_memory_corruption!kernel32
FAILURE_ID_HASH: {a0ab76e6-7b43-6c55-901f-3d438fac77d6}
Followup: MachineOwner
thanks

Hi,
There are some symbol file errors in the analyzed result, please upload the dump file to a public location such as OneDrive, then paste the dowload link here.
Meanwhile, what about other webpages? please test whether this issue happens in other IE 11 or similiar systems, check whether this is a common issue or a specific issue.
Keep latest Windows Updates especially for IE updates.
Test IE in no add-ons mode, if issue disappears, then it could be cauesd by an incompatible add-on
Type "internet" in start menu--search box, click "Internet Explorer (No add-ons)"
Yolanda Zhu
TechNet Community Support

I wish to get the earlier version of mozila and not the last one

Some of the add ons and plugins in the new version don't work so how do I get the an earlier version of Mozilla and not the most recent one.
The things not working in my Mozilla are:
afurladvisor 1.0 ( disabled)
Chatzilla 0.9.86.1 (disabled)
Google Gears
Microsoft .NET Framework Assistant 1.2.1 (disabled)
Page speed 1.10.2 (disabled)

http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox
http://www.mozilla.com/en-US/firefox/all-older.html

Uninstalling earlier versions of Lightroom and Elements

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