Uninstalling my creative cloud trial

I signed up for creative cloud trial. Ever since I've done that none of my old CS4 files will open. I get the message: Missing plug-ins (LILO.InDesignPlugIn). How do I uninstall or cancel my trial and get my old files to work?

Run the cleaner tool and reinstall your CS4:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Similar Messages

I really want to cancel my creative cloud trial. There is no option

I would like to cancel creative cloud trial. I can't find the cancel option.

Hi stephan tomlin,
You can simply uninstall your applications of Creative cloud as the trial is valid for 30 days only.
For any further issues, please refer to the following help document:
Cancel your membership or subscription | Creative Cloud
Regards,
Sheena

Using original downloaded lightroom software after creative cloud trial

I originally paid for the lightroom 5 software, but after doing adobe's free creative cloud trial, I can't get back to using my original lightroom software, and my develop module is disabled. If anyone can help I would appreciate it.

The normal reason for the Develope module being disabled is because a trial period of the software has expired, and it's possible your computer is confusing the end of the CC trial with the use of a perpetual copy of Lr.
The best way to solve this is to uninstall and then reinstall your perpetual copy of Lr, assuming you haven't tried this already.

How to cancel Creative cloud trial subscription?

Can anyone tell me how to cancel Creative cloud trial subscription???

Hi esetibej,
Trial are only accessible for 30 days, after that you can uninstall the product from your computer. And if you wish to purchase CC subscription then you can go to https://creative.adobe.com/plans
^Ani

Creative cloud quit, says "download again" and still no joy, same message. Camera raw gone, Existing Lightroom and PS-12 won't talk. What's up? Looks like Creative Cloud trial botched up something. iMac

Creative cloud quit, says "download again" and still no joy, same message. Camera raw gone, Existing Lightroom 4.3 and PS-12 won't talk. What's up? Looks like Creative Cloud trial botched up something. iMac
Tried a number of "fixes" from blogs. No joy. Deleted all my adobe apps, rebooted, and Creative Cloud says it needs to reload. Went through that process, and it quit near the end, saying it needed to reload and directed me back to same Adobe site. Hmm. Round and round we go. How do I get off of this loop and get my Adobe Lightroom and PS working fine again? Whole episode started after loading CC and then PS said it didn't have Camera Raw. Went and downloaded that, wouldn't load and said I needed Adobe Download Diagnostic (or something like that) went to suggested link, whereupon it tells me it is no loger available.
Looking forward to cleaning everything off and starting over!! Any input gratefully accepted and I will NOT be trying CC again. I am sure it is just fine, just not for me, now.
David Balcaen

I forgot to write down my computer specs:
iMac 27 Mid 2011
2.7 GHz Intel Core i5
4 GB 1333 MHz DDR3
AMD Radeon HD 6770M 512 MB
OS X 10.9.2

Photoshop will not open in a Creative Cloud trial,

Photoshop will not open in a Creative Cloud trial, although Indesign & other programs are fine, says I need an internet connection or the clock is set wrong?

Only tried the Photoshop Elements, and haven’t change computer name or time
With kind regards,
Tim Besley
Message signature was removed by: PECourtejoie

Not Allowed to use Adobe Muse in Creative Cloud trial

I previously had a month-to-month Adobe Muse subscription and just started the Creative Cloud Trial. Because i had canceled my month-to-month subscription, the Muse application will not let me open files unless I renew my subscription - even though I now have a 1-month trial of Creative Cloud. Is there any way to resolve this so that I can use Muse with this one month trial?
Thanks in advance

You will not be able to use Muse as a 30 day trial since you already had a month-to-month subscription of Muse.
From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under General Information:
If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the CS applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud.

Im using Creative cloud trial, i want to use Premiere speech analysis in spanish, i downloaded the language model, but when i try to use it , its blocked

Im using Creative cloud trial, i want to use Premiere speech analysis in spanish, i downloaded the language model, but when i try to use it , its blocke

You will likely get better program help in a program forum http://forums.adobe.com/community/premiere/content
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Creative Cloud Trial

Hi I have joined the Creative Cloud on the 30day trial and have installed some apps on my main computer which seem to work fine. I am now trying it out on my laptop. I have downloaded the application manager and installed photoshop and indesign. Now when I open either of these on my laptop it shows a window giving the option of 'license' or 'start trial', then when I hit 'start trial' it just returns to the same window. I am signed in. And the programs are not open on my other computer. I understood the creative cloud could be used on two devices but it seems I cant? Please help!!

Hi Suzy81,
Although you are using the trial instead of actually having purchased, I was wondering if the behavior you were experiencing on the second computer might be related to what is described in this document
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
You might check if the option to install becomes available again if you change the install language to English (International), if so, try reinstalling the products and see it resolves the issue.
-Dave

I Cant Install CC 2014 after uninstall with creative cloud cleaner tool

I Cant Install CC 2014 after uninstall with creative cloud cleaner tool,
when i try i saw this image !
im on mac book pro 17' i7 2.4ghz 16 gb ram ATi Radeon 1gb
i tryied to back my time machine .. but still this error .. ?! wtf will it be i have to format my mac to try to reinstall all again ?

EtreCheck version: 1.9.12 (48)
Report generated July 21, 2014 at 20:19:47 GMT-3
Hardware Information:
MacBook Pro (17-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,3
1 2.4 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1920 x 1200
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 3:29:48
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Mac OS X (disk0s2) / [Startup]: 749.81 GB (407 GB free)
MATSHITADVD-R   UJ-8A8
USB Information:
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Seagate Backup+ Desk 2 TB
EFI (disk1s1) <not mounted>: 209.7 MB
disk1s2 (disk1s2) <not mounted>: 2 TB
Boot OS X (disk1s3) <not mounted>: 134.2 MB
Generic External 1 TB
EFI (disk2s1) <not mounted>: 209.7 MB
disk2s2 (disk2s2) <not mounted>: 999.86 GB
Boot OS X (disk2s3) <not mounted>: 134.2 MB
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/sysctl.conf - Exists
/etc/hosts - Count: 30
Gatekeeper:
Anywhere
Kernel Extensions:
[loaded] at.obdev.nke.LittleSnitch (4050 - SDK 10.8) Support
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.SafeNet.driver.Sentinel (7.4.0) Support
[loaded] com.bresink.driver.BRESINKx86Monitoring (8.0) Support
[not loaded] com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.master (5.8) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.8 - SDK 10.3) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.roxio.TDIXController (2.0) Support
[not loaded] com.sample.iokit.SNTLClassicNotSeizeDriver (7.3.0) Support
Startup Items:
PACESupport: Path: /Library/StartupItems/PACESupport
ProTec6b: Path: /Library/StartupItems/ProTec6b
Launch Daemons:
[running] at.obdev.littlesnitchd.plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[failed] com.apple.qmaster.qmasterd.plist
[loaded] com.barebones.authd.plist Support
[running] com.bjango.istatmenusdaemon.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist Support
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.noiseindustries.FxFactory.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.paceap.eden.licensed.plist Support
[loaded] PACESupport.plist Support
Launch Agents:
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.bjango.istatmenusagent.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.BlueStacks.AppPlayer.LogRotator.plist Support
[loaded] com.BlueStacks.AppPlayer.Service.plist Support
[loaded] com.BlueStacks.AppPlayer.UninstallAgent.plist Support
[loaded] com.BlueStacks.AppPlayer.UpdaterAgent.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.prosofteng.DGMonitor.plist Support
User Login Items:
uHD-Agent
iTunesHelper
Canon IJ Network Scanner Selector EX
Android File Transfer Agent
RealPlayer Downloader Agent
Internet Plug-ins:
o1dbrowserplugin: Version: 5.4.2.18903 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
DivX Plus Web Player: Version: 2.3 - SDK 10.5 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobeExManCCDetect_x86_64: Version: AdobeExManCCDetect_x86_64 1.0.0.0 - SDK 10.7 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Buffer: Version: 2.6.0
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.172
AdBlock: Version: 2.7.7
Translate: Version: 1.1
YouTube Center: Version: 2.0.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
Fountain Music: Version: 2.3 Support
User Internet Plug-ins:
BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 Support
RealPlayer Plugin: Version: (null) Support
Google Earth Web Plug-in: Version: 7.1 Support
npsf_uni: Version: sf 3.3.2.1 Support
npsf_cef: Version: sf 3.3.2.1 Support
3rd Party Preference Panes:
Application Enhancer Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
Java Support
Tuxera NTFS Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Mac OS X: Disk size: 698.32 GB Disk used: 319.27 GB
Destinations:
2 TB Seagate Backup Plus Drive [Local] (Last used)
Total size: 2
Total number of backups: 58
Oldest backup: 2014-03-29 12:50:27 +0000
Last backup: 2014-07-21 12:16:02 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 319.27 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
      9% storeagent
      6% Contacts
      6% WindowServer
      2% iTunes
      2% mds
Top Processes by Memory:
655 MB com.apple.IconServicesAgent
360 MB mds_stores
180 MB ocspd
180 MB iTunes
164 MB Contacts
Virtual Memory Information:
10.05 GB Free RAM
3.57 GB Active RAM
586 MB Inactive RAM
1.80 GB Wired RAM
808 MB Page-ins
0 B Page-outs

Creative Cloud Trial: Photoshop asking for serial

Hi there,
I've applied for the Creative Cloud Trial, I want to test it out before committing to it for our organization.
Every time i try and access CS6 it asks for a serial number and I can't use it.
Please advise
Thanks
James

I have same broblem. Host file is clear, no any entries on "Hosts" file.
Software activation work some Creative Cloud membership programs like Dreamwiever ( start program -> login Adobe account to get softeware activation ) and some not.. ( Photoshop & Acrobar X Pro )
Adobe Acrobat X Pro and Photoshop ask login Adobe Id, after that its try to activate software on Adobe.. After about 30 second, program just start to ask serial number.. look like Adobe cloud server fail to give correct serial number ?
Photoshop and Adobe Acrobat X Pro are latest version ( dowloaded direclty on Creative Cloud membership program downloader )
Why some Creative Cloud membership programs get activation code right away on Adobe and some programs just keep going to Trial mode after Adobe server file to give access to use program ?
How can i activate correclty all Creative Cloud membership programs ? Now Adobe server fail to give programs licence access to start and just turn program to trial mode and ask serial number.
Windows 7 ( fin ), 64-bit. There is nothing to do on Host file if some activation work alrady..

Why would my creative cloud trial not run on a mac?

I have downloaded the trial and done the troubleshooting recommendations but when i have downloaded my trial and open my download assistant about half way through my installation abox appears saying that a file could not be found, I have tried it mutliple times but it will still not run. I have mountain lion if that effects anything?

hi i do not have a home/library/logs folder as it is a mac?
Date: Mon, 29 Oct 2012 05:51:57 -0600
From: [email protected]
To: [email protected]
Subject: why would my creative cloud trial not run on a mac?
    Re: why would my creative cloud trial not run on a mac?
    created by Amit Batra in Adobe Creative Cloud - View the full discussion
We officially support Mountain Lion, so that shouldn’t be the issue. Can you please do the following: Please place a blank file named asu.trace in $HOME/Library/Logs folderLaunch Adobe Application Manager and initiate the download/install of any application that you expect to failAfter the failure, send us the following files as e-mail attachments (abatra AT adobe.com):
$HOME/Library/Logs/PDApp.log$HOME/Library/Logs/AdobeDownload/DLM.log$HOME/Library/Logs/Ado beDownload/DLM_Native.log
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4807625#4807625
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4807625#4807625
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     Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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Creative Cloud Trial Version

Is Digital Publishing Suite included in the Creative Cloud trial version?

Yes. From the Creative Cloud Apps page at https://creative.adobe.com/apps under Other Services you can see Digitial Publishing Suite: Single Edition which has this Learn More link https://creative.adobe.com/dpsse.

I have installed dw cs6 trial how convert to creative cloud trial...left 3 days to expiry

If choose less products from the 17 then, pay less, or NOT, I may pay & get 1 or 17 not in the middle number eg only 3 and pay less?
3mo plan I have the ability to start/stop/restart like 1mo?
Can I convert 3 or 12 mo plan to 1mo plan or vice versa?
My MacBook 10.7 has and is the max, 3GB RAM can install Creative Cloud if not intent use photoshop or video Apps?
I have installed dw cs6 trial how convert to creative cloud trial...left 3 days to expiry?
CREATIVE CLOUD - CYPRUS
€61,4
IN THIS PRICE ADDED VAT FOR CYPRUS (EUROPE)?
Message was edited by: lsepolis123

Hi lsepolis123,
If choose less products from the 17 then, pay less, or NOT, I may pay & get 1 or 17 not in the middle number eg only 3 and pay less?
There is no discount if you install fewer products, however you can purchase subscriptions to indivdual products versus subscribing to Creative Cloud. This page has more info about which individual products are available.
http://www.adobe.com/products/creativesuite/cssubscription.html
3mo plan I have the ability to start/stop/restart like 1mo?
Plans can be setup for either yearly or monthly, you can purchase 3 month subscription cards which can being used towards either yearly or monthly plans.
Can I convert 3 or 12 mo plan to 1mo plan or vice versa?
The plans are a commitment for that duration. You can upgrade from month to month to yearly or downgrade to month to month after your year long commitment was up.
My MacBook 10.7 has and is the max, 3GB RAM can install Creative Cloud if not intent use photoshop or video Apps?
If you decided to go with the Creative Cloud you could install which ever apps you choose. You might want to double-check individual product system requirements if you were unsure of a specific product.
http://www.adobe.com/products/creativecloud/tech-specs.html
I have installed dw cs6 trial how convert to creative cloud trial...left 3 days to expiry?
The 30 day trial applies to both individual or products within the Creative Cloud trial, so if you used the 30 trial for an individual product it would still show as expired if you tried to use it within a Creative Cloud 30 day trial.
CREATIVE CLOUD - CYPRUS
€61,4
IN THIS PRICE ADDED VAT FOR CYPRUS (EUROPE)?
Yes, one-year plan (Multiple languages) for €61,49 (incl. VAT) per month
I think I answered all your questions, let me know if I didn't.
-Dave

How do I uninstall/reinstall Creative Cloud in it's entirety?

Recently Acrobat XI stopped printing to pdf. (It allows saving as pdf fine, but will not print to pdf.) I tried uninstalling Acrobat via an uninstall utility, (Revo) then downloading another copy and reinstalling, but it still would not print to pdf. Someone advised using the "Adobe Reader and Adobe Acrobat Cleaner Tool (AdbeArCleaner_v2.exe) to completely remove the installation. I foolishly failed to notice that this utility was for stand-alone installs only, not one part of Creative Cloud. It removed Acrobat from my computer, but it shows as still installed via Creative Cloud, and I can't download another copy to reinstall. (I haven't tried to install Acrobat as a stand-alone download trial as offered elsewhere, but assumed in my case I have to use a Creative Cloud version for whatever reason. At this point, the safest thing to do may be to uninstall the whole thing, then reinstall it, but when I uninstalled CC via the add/remove in Conrol Panel, Photoshop and Illustrator remained behind. So- I downloaded the CC program once again, hoping by some miracle that might fix things. No luck.
I am starting to think that the best solution is to completely remove the whole suite, then re-download and reinstall it all over again from scratch. At this point, I don't want to go any further without some expert advice and risk messing things up any further. Any help anyone can give is most appreciated.

Run the CC Cleaner:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Uninstalling my creative cloud trial

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