Uninstalling Palm installed on windows 7
I have downloaded 6.2 but it will not install until I have uninstalled the version on the computer. The computer gives an error message and will not uninstall on Windows 7.
Post relates to: Centro (Verizon)
I have found a solution to my problem. I deleted my wife's windows 7 user account and recreated it. After that Firefox opens in both the Administrator's account and the user account.
Similar Messages
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Uninstall Palm Access on Windows 7
I have read the procedure to unistall on Windows XP and Vista: is the change in the registry the same in Windows 7. I have Google this question but unable to find the answer. Thanks
Post relates to: HP Veer p160una (AT&T)Yes.
If you find the same keys, do as instructed.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
Installing Palm Desktop on Windows 7
I originally tried to install from the CD that came with my Palm but when it couldn't find the device drivers for my Palm Centro, which I've had for more than a year, I uninstalled Palm Desktop, downloaded the latest version from the website and tried to reinstall again. In both cases, the device drivers can't be found and I'm not sure what to do so that's why I'm contacting you today. Please help - I would hate to have to get rid of my Palm and go to an iPhone just because you guys don't have everything compatible with Windows 7.
This question was solved.
View Solution.Hello OntarioWineDiva, Welcome to the Palm Support Community.
Your question gets asked on a daily basis here, thus we have a "sticky post" set up to offer a solution.
Please look at the posts at the top of this section (with grey backgrounds). There is one entitled "Win7 and Vista HotSync instructions here..."
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
Cannot Run, Uninstall or Reinstall Palm Desktop for Palm M500 on Windows XP
I have a Palm M500 and Windows XP Home Edition with service pack 3 installed. Palm deskop was working smoothly, but now every time I try to run Palm Desktop I get the following error message: "Windows Installer: the feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Palm Desktop.msi' in the box below." The box below says "C:\DOCUME~1\user\LOCALS~1\is33\1".I tried to uninstall Palm and I get the same message and Palm does not uninstall. I downloaded from Palm Support downloads the PalmDesktopWin414EN update and tried to install it and I get the same error message so I cannot install it. Please Help !!!
Post relates to: Palm m500
Post relates to: Palm m500Hello DiegoK and welcome to the forums......
I would try going into safe mode and following the instructions below.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done,
you will need to delete some registry keysfrom your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember.
In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install,
and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before you create a hotsync name. -
I can't Start, Uninstall of Install new iTunes. I'm getting the same error message: "Window Installer Service could not be accessed". No other programs having similar problem. Any suggestions how to fix it?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Problem with installing/uninstalling Adobe AIR on Windows 7 x64
I encounter problem while trying to do anything with AIR. I cannot uninstall Adobe AIR using default uninstaller or install any AIR software because the message "This application requires a version of Adobe AIR which cannot be found" is popping up.
I tried to remove Adobe AIR with Revo Uninstaller and installing the AIR again but it didn't help. Revo Uninstaller removes all files and registry entries successfuly. After such reinstalation of Adobe AIR all the files in c:\Program Files (x86)\Common Files\Adobe AIR seems healthy and registry entries are added as well.
I tried Microsoft Install and Uninstall Fix It tool, Windows Install Clean Up - didn't work.
My whole log is below, I did a couple of trial today (2013-02-08).
My AIR log (Install.log file):
[2012-10-02:16:43:57] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-10-02:16:43:57] Commandline is: -silent
[2012-10-02:16:43:57] No installed runtime detected
[2012-10-02:16:43:57] Starting silent runtime install. Installing runtime version 3.2.0.2070
[2012-10-02:16:43:57] Installing msi at c:\users\rafal\appdata\local\temp\airb76c.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-10-02:16:43:58] Runtime Installer end with exit code 0
[2012-10-03:09:30:21] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86
[2012-10-03:09:30:21] Commandline is:
[2012-10-03:09:30:21] No installed runtime detected
[2012-10-03:09:30:37] Relaunching with elevation
[2012-10-03:09:30:37] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air6384.tmp\adobe air installer.exe -ei
[2012-10-03:09:30:37] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86
[2012-10-03:09:30:37] Commandline is: -stdio \\.\pipe\AIR_8416_0 -ei
[2012-10-03:09:30:37] No installed runtime detected
[2012-10-03:09:30:37] Starting silent runtime install. Installing runtime version 3.4.0.2540
[2012-10-03:09:30:37] Installing msi at c:\users\rafal\appdata\local\temp\air6384.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2012-10-03:09:30:40] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2012-10-03:09:30:40] Rolling back install of c:\users\rafal\appdata\local\temp\air6384.tmp\setup.msi
[2012-10-03:09:30:40] Rollback complete
[2012-10-03:09:30:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2012-10-03:09:30:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2012-10-03:09:30:40] Runtime Installer end with exit code 7
[2012-10-03:09:30:50] Runtime Installer end with exit code 7
[2012-10-05:12:40:20] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-10-05:12:40:20] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
[2012-10-05:12:40:20] No installed runtime detected
[2012-10-05:12:40:21] Invoking Application Installer for combined install
[2012-10-05:12:40:21] Launching subprocess with commandline C:\Users\Rafal\AppData\Local\Temp\AIRF2C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Rafal\AppData\Local\Temp\AIRF2C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air
[2012-10-05:12:40:22] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-10-05:12:40:22] Commandline is: -runtime C:\Users\Rafal\AppData\Local\Temp\AIRF2C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air
[2012-10-05:12:40:22] No installed runtime detected
[2012-10-05:12:40:22] Unpackaging file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air to C:\Users\Rafal\AppData\Local\Temp\fla2386.tmp
[2012-10-05:12:40:26] Application signature verified
[2012-10-05:12:40:26] Unpackaging/validation complete
[2012-10-05:12:40:26] Converting unpackaged application to a native installation package in C:\Users\Rafal\AppData\Local\Temp\fla2FC7.tmp
[2012-10-05:12:40:26] Native installation package creation succeeded
[2012-10-05:12:40:26] Starting silent combined runtime and app install.
Installing runtime version 2.5.1.17730.
Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air
[2012-10-05:12:40:26] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: App already exists" errorID=5007]
[2012-10-05:12:40:26] Application Installer end with exit code 7
[2012-10-05:12:40:27] Subprocess app installer failed (7)
[2012-10-05:12:40:27] Runtime Installer end with exit code 7
[2012-10-25:12:14:44] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86
[2012-10-25:12:14:44] Commandline is:
[2012-10-25:12:14:44] No installed runtime detected
[2012-10-25:12:14:54] Relaunching with elevation
[2012-10-25:12:14:54] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air6480.tmp\adobe air installer.exe -ei
[2012-10-25:12:14:54] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86
[2012-10-25:12:14:54] Commandline is: -stdio \\.\pipe\AIR_2996_0 -ei
[2012-10-25:12:14:54] No installed runtime detected
[2012-10-25:12:14:58] Starting silent runtime install. Installing runtime version 3.4.0.2710
[2012-10-25:12:14:58] Installing msi at c:\users\rafal\appdata\local\temp\air6480.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2012-10-25:12:15:00] Runtime Installer end with exit code 0
[2012-10-25:12:15:00] Elevated install completed
[2012-10-25:12:15:03] Runtime Installer end with exit code 0
[2012-10-25:12:18:07] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86
[2012-10-25:12:18:07] Commandline is:
[2012-10-25:12:18:07] No installed runtime detected
[2012-10-25:12:19:31] Runtime Installer end with exit code 6
[2012-11-16:14:10:15] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-11-16:14:10:15] Commandline is:
[2012-11-16:14:10:15] No installed runtime detected
[2012-11-16:14:10:30] Relaunching with elevation
[2012-11-16:14:10:30] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air32a9.tmp\adobe air installer.exe -ei
[2012-11-16:14:10:30] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-11-16:14:10:30] Commandline is: -stdio \\.\pipe\AIR_7936_0 -ei
[2012-11-16:14:10:30] No installed runtime detected
[2012-11-16:14:10:30] Starting silent runtime install. Installing runtime version 3.5.0.600
[2012-11-16:14:10:30] Reinstalling c:\users\rafal\appdata\local\temp\air32a9.tmp\setup.msi
[2012-11-16:14:10:30] Runtime Installer end with exit code 0
[2012-11-16:14:10:30] Elevated install completed
[2012-11-16:14:10:44] Runtime Installer end with exit code 0
[2012-11-17:12:59:00] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-11-17:12:59:00] Commandline is:
[2012-11-17:12:59:00] No installed runtime detected
[2012-11-17:12:59:02] Relaunching with elevation
[2012-11-17:12:59:02] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air1e3d.tmp\adobe air installer.exe -ei
[2012-11-17:12:59:03] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-11-17:12:59:03] Commandline is: -stdio \\.\pipe\AIR_6276_0 -ei
[2012-11-17:12:59:03] No installed runtime detected
[2012-11-17:12:59:03] Starting silent runtime install. Installing runtime version 3.5.0.600
[2012-11-17:12:59:03] Reinstalling c:\users\rafal\appdata\local\temp\air1e3d.tmp\setup.msi
[2012-11-17:12:59:03] Runtime Installer end with exit code 0
[2012-11-17:12:59:03] Elevated install completed
[2012-11-17:12:59:05] Runtime Installer end with exit code 0
[2013-02-08:17:00:08] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:00:08] Commandline is:
[2013-02-08:17:00:08] No installed runtime detected
[2013-02-08:17:00:23] Relaunching with elevation
[2013-02-08:17:00:23] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\airc5a7.tmp\adobe air installer.exe -ei
[2013-02-08:17:00:24] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:00:24] Commandline is: -stdio \\.\pipe\AIR_4732_0 -ei
[2013-02-08:17:00:24] No installed runtime detected
[2013-02-08:17:00:24] Starting silent runtime install. Installing runtime version 3.5.0.1060
[2013-02-08:17:00:24] Installing msi at c:\users\rafal\appdata\local\temp\airc5a7.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
[2013-02-08:17:00:28] Runtime Installer end with exit code 0
[2013-02-08:17:00:28] Elevated install completed
[2013-02-08:17:00:30] Runtime Installer end with exit code 0
[2013-02-08:17:38:43] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:38:43] Commandline is:
[2013-02-08:17:38:43] No installed runtime detected
[2013-02-08:17:39:09] Relaunching with elevation
[2013-02-08:17:39:09] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air1425.tmp\adobe air installer.exe -ei
[2013-02-08:17:39:09] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:39:09] Commandline is: -stdio \\.\pipe\AIR_7416_0 -ei
[2013-02-08:17:39:09] No installed runtime detected
[2013-02-08:17:39:09] Starting silent runtime install. Installing runtime version 3.5.0.1060
[2013-02-08:17:39:09] Installing msi at c:\users\rafal\appdata\local\temp\air1425.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
[2013-02-08:17:39:11] Runtime Installer end with exit code 0
[2013-02-08:17:39:11] Elevated install completed
[2013-02-08:17:39:13] Runtime Installer end with exit code 0
[2013-02-08:17:48:46] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:48:46] Commandline is:
[2013-02-08:17:48:46] No installed runtime detected
[2013-02-08:17:48:49] Runtime Installer end with exit code 6
[2013-02-08:17:49:38] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:49:38] Commandline is:
[2013-02-08:17:49:38] No installed runtime detected
[2013-02-08:17:49:48] Relaunching with elevation
[2013-02-08:17:49:48] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air16d3.tmp\adobe air installer.exe -ei
[2013-02-08:17:49:48] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:49:48] Commandline is: -stdio \\.\pipe\AIR_11804_0 -ei
[2013-02-08:17:49:48] No installed runtime detected
[2013-02-08:17:49:48] Starting silent runtime install. Installing runtime version 3.5.0.1060
[2013-02-08:17:49:48] Installing msi at c:\users\rafal\appdata\local\temp\air16d3.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
[2013-02-08:17:49:49] Runtime Installer end with exit code 0
[2013-02-08:17:49:49] Elevated install completed
[2013-02-08:17:49:51] Runtime Installer end with exit code 0
[2013-02-08:17:59:04] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:59:04] Commandline is:
[2013-02-08:17:59:04] No installed runtime detected
[2013-02-08:17:59:06] Relaunching with elevation
[2013-02-08:17:59:06] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air9d57.tmp\adobe air installer.exe -ei
[2013-02-08:17:59:07] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
[2013-02-08:17:59:07] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei
[2013-02-08:17:59:07] No installed runtime detected
[2013-02-08:17:59:07] Starting silent runtime install. Installing runtime version 3.5.0.1060
[2013-02-08:17:59:07] Installing msi at c:\users\rafal\appdata\local\temp\air9d57.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
[2013-02-08:17:59:08] Runtime Installer end with exit code 0
[2013-02-08:17:59:08] Elevated install completed
[2013-02-08:17:59:17] Runtime Installer end with exit code 0Help please?
-
Is CS5 good w/Windows 8? If so, how to uninstall and install on new computer? If not, upgrade?
Is CS5 compatible with Windows 8? If so, how do I uninstall and install on new computer if I no longer have any installation files? If it isn't compatible, is there an option to upgrade?
You won't know until you try. As always, results on untested system configurstions depend on a gigazillion tiny things and this is just that. Coul work, could turn into a nightmare. Downloads are available here:
http://prodesigntools.com/tag/ddl
Mylenium -
Apple recomments uninstalling and installing iTunes and other Apple related software. Will I loose my data?
Thank you!Rather than using the Apple document as a guide, I currently recommend using the following user tip instead:
Troubleshooting issues with iTunes for Windows updates
Under normal circumstances, an uninstall/reinstall doesn't touch your content. (That being said, it's still always a good idea to maintain a current backup at all times in case of disasters of any sort.) -
I have Firefox 3.63 on my computer and is my primary. I accidentally made Exploer my primary but then switched back. Robo Form has disappeared and I've tried adding the Firefox extension and uninstall re install but nothing. I'm a Windows 7 user on an HP comp
Please upgrade your browser to Firefox 7 and try;
* getfirefox.com -
How do I deactivate PE8 before I uninstall it from my Windows 7 PC? I want to install that PE8 on another computer.
open pse 8 > click help > click deactivate.
-
I have tried numerous times to install and uninstall i tunes on windows vista and I keep getting an error message of no apple support. Anyone have a solution to this?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Bug & Conflict w/ Palm Destop 6 & Windows Media Player
I am a long time Palm user but my T2 was not getting much use considering I was already carrying Two cell phones. But I was excited to get an upgrade to a Centro for one of my phones. Now I am dealing with the differences between PalmDesktop4 (PD4) and PD6 on Windows XP SP3.
I found what appears to be a critical bug in the installation of PD6 in that it has some very undesirable interactions with Windows Media Player (WMP) 10 & 11. Let me preface by saying that I am not using WMP or PocketTunes for any syncing or transferring any media to my Centro. My Centro is only used for calendar, contacts, calculators, and Docs2Go.
I have installed PD6 and the PD6 user data to a removable drive for personal privacy on a work computer. The error is that when ever the drive is not mounted and wmplayer.exe is started, Windows searches for the Palm Access Installation package on my removable drive and attempts to start a installation of PD6. Of course it does not find the .msi and the only thing that happens is my computer locks up till I close WMP and then the ACCESS installer goes away. If the removable drive is mounted with the PD6 application directory and the PD6 user data, WMP loads quickly and appears to work fine.
Why is WMP trying to connect to applications or support files in the PD6 application directory?
I can only assume that the new PD6 media tab now is hooked into some windows media services. PD6 must be registered as a client/helper app to windows media and WMP is trying to load or locate the registered resources.
The big problem with this is that my user data path gets over written with PD6 installation defaults in the Windows Registry and I have to manually reset all the PalmDesktop registry data to point PD6 at my really user path on the V: drive.
This should not be installed this way. The association between the two applications appears to be an error in the ACCESS installation package for PD6.
I used Palm.com “Chat” support four or five time for some very basic support in getting my new Centro setup. The Palm.com “Chat” support was great. For this issue they were absolutely useless. One support person affirmed that I should be able to use the removable drive, the next just had me do reinstalls for PD6 (that I had already done) and then told me I would have to use the defaults for C:\Program Files and D:\Documents and Settings\username... They recommended that I use the Palm.com phone support number.
I did this and it had to be one of the worse support calls I have made in a while (case number 1-51474282949). Why is it impossible to get any computer software or hardware company to support the desktop software they putout? I got the same tech support baby talk about “reinstalling the application”, “use the default installation path”, “its not our application” and “you will have to contact Microsoft for support on your operating system”. Ahhhhh!
I was not even able to speak with a “Level 2” tech support person. I demanded that I be connected to a technical person a not just fed the same FAQ crap that I could find on the website. The “Level 2” person would not take my call but just passed the message to the “Level 1” Person that I would have to contact Microsoft.
So I am posting this message here to the Palm fourm in hope that the software engineering team will see this and be able to either patch their software or give me the .reg key to break the association between WMP and PD6. Below I have posted a long list of my Chat support that explains the issues in further technical details, and also details the lack of detailed skilled support available at Palm.com.
Help? Direction?
I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer.
Dan(Sun Oct 19 2008 16:04:52 GMT-0400 (Eastern Daylight Time))>
1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
LiveAssist Transcript
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chat id: 7f2a7664-50e8-40fb-8933-f82278d33b6d
Problem: Palm Deskto & Windows Media Player?
John_Collyer > I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
Dan > Hello John_Collyer, Thank you for contacting Palm Technical Support. My name is Dan. How may I help you?
John_Collyer > When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer. I am using window media player 11.
What the heck is going on? How can I stop Windows Media Player from triggering the palm desktop application? Better yet why does it even try?
It does this when I simply open windows media player, even without a file. Just opening the Windows Media player application by it’s self causes this behavior.
Dan > Please let me go through the information you have provided.
John_Collyer > Ok standing by...
Dan > I understand that you have issue with the Palm Desktop and windows Media player getting messed up .
Dan > Sure I will guide with the issue .
Dan > May I know since when you are facing the issue ?
Dan > Please let me know the Operating System you are using. Is it Windows 95/98/ME/NT/2000/XP/Vista or MAC?
John_Collyer > I had this problem from the first install about two weeks. I use PalmDesktop 4 with my T2 for years on a removable drive never had an issue. PD6 only allows me to set the user path during installation. So I have been having issues with the reg keys getting messed up for a while. I though just creating a .reg file to fix the problems was going to be simple till I found windows media player was trying to autostart palm software???
John_Collyer > Windows XP SP3
John_Collyer > I am a new owner of the Palm Centro not using the T2 with PD6
Dan > Thank you for information .
Dan > I got the issue .
Dan > There are more than one version of the Palm software in the computer .
John_Collyer > No only PD6 now
Dan > That's reason the Drivers in the Registry are messing up and causing the issue .
Dan > Okay .
Dan > Do you have any data in the Palm Desktop ?
John_Collyer > Yes, when the V: drive is mounted everything works great, perfect. Windows Media player even load without a hitch. I would even deal with the .reg fix work around I made to over write the registry. I still don't understand why the application tries to load when it is installed on the V: drive if the v: drive is not present. It has to be the install/uninstall .msi file that runs the Add/Remove programs feature in widows control panel. Why does any of this change the user path?
Dan > I will explain you .
Dan > The reason for change of the path is with the corrupted applications and computer settings .
John_Collyer > Sorry, Why would the .msi file run if Windows Media is started?
Dan > .MSI file is the supporting file for Windows Media player .
Dan > That's reason for executing of .msi file during the windows media player .
Dan > To fix the issue we must perform clean uninstall and reinstall so that you will not have any further issue .
Dan > Let me know if you are comfortable with the clean uninstall and reinstall if the Palm software .
John_Collyer > I've uninstalled PD6 and reinstalled it like 12 times. If the V: drive is missing it really messes up the PD6 software. To keep me from doing this by launching PD6 from the C: drive I installed it to V:. No .exe no launchy. It works fine. What is hooking into windows media player. A .msi is a Microsoft install package, not a media file. We can do a clean install but why would running windows media player start the palm install/uninstall .msi file? I have not heard why?
John_Collyer > All my installs have worked fine. Unless there is a deeper cleaning process you can help me with other than running the remove program, is it worth trying AGAIN?
Dan > Did you perform clean uninstall and reinstall >
John_Collyer > Clean = remove program, reinstall, and sync to a new user folder? Then Yes. Other options?
Dan > No we need top perform few other steps .
John_Collyer > Ok shall I "Remove Program"?
Dan > No please wait .
Dan > First please let me know if you have any data in the Palm Desktop in the computer .
John_Collyer > Yes, but it is also going to be kept in the phone correct? It will survive if we create a new user folder right?
Dan > Yes .
Dan > Please let me know the user name given during the Sync .
John_Collyer > Well then I think it is safe, I have recently hotsynced so the data should be a match?
John_Collyer > John Collyer
Dan > Cool .
Dan > Thank you for information .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
John_Collyer > No user folder there.... It's on the V: drive V:\jcollyer-files\PalmDataV6_001\CollyeJ Yes?
Dan > Please wait .
Dan > Please right click on the Palm Desktop and then click on Properties .
John_Collyer > the .exe in V:\PalmDesktop6App or the shortcut in start menu?
John_Collyer > start menu= V:\PalmDesktop6App\Palm.exe
Dan > You will have the Palm Desktop icon on the computer desktop .
Dan > Okay .
Dan > Thank you for information .
Dan > Please take the back of the Palm Desktop data in the computer .
John_Collyer > Destop target = V:\PalmDesktop6App\Palm.exe tpp
John_Collyer > ??? Please take the back of the Palm Desktop data in the computer
Dan > I mean to tell you that we must save all data of the Palm Desktop in different location .
Dan > I will assist you .
Dan > In the computer open V:drive-->locate Palm folder .
Dan > Open Palm folder and check if you have folder called CoolyJ .
John_Collyer > V:\jcollyer-files\PalmDataV6_001\CollyeJ
John_Collyer > No CoolyJ
Dan > Okay .
Dan > In the computer open Vrive-->Collerfiles-->Copy Palm folder and paste on the computer desktop .
John_Collyer > done
Dan > Okay .
Dan > Do not delete the Pal folder that was copied to computer desktop .
John_Collyer > ok
Dan > First go to Start-->Control Panel-->Add/Remove Programs. There Palm or PalmOne or Palm Desktop will be listed. Click Remove against it.
Let me know once you are done with unistallation process.
John_Collyer > starting
John_Collyer > done, next
Dan > Now in the computer open V:drive-->Collerfiles-->Rename Palm folder to Palmold .
John_Collyer > already there
Dan > Okay .
Dan > Now we need to perform Registry Clean up .
Dan > Please perform the steps provided .
Dan > 1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
John_Collyer > still working
Dan > Please take your time .
Dan > I will be with you .
John_Collyer > done
Dan > Cool .
Dan > You are pretty fast .
Dan > Now clean uninstall of the Palm software is done .
John_Collyer > I was already deep in the registry look at this all thats how I found the "Path"
John_Collyer > Now we reinstall? Can I still use the V: drive for application files and user data?
Dan > Yes .
Dan > You can use V:drive .
Dan > After you install the Palm software perform Sync and make sure that Sync is success .
Dan > And you will not have sny issue with the Windows media player messing up .
John_Collyer > Ok I will start the PD6 install now
Dan > Please go a head .
Dan > Thank you for all the cooperation and patience in the chat session .,
John_Collyer > working almost done
Dan > Awesome .
Dan > But after installation is complete we need to restart the computer .
Dan > We must restart the computer for necessary changes to take place .
John_Collyer > how do I get back to you in support?
Dan > I assure that you will not have any further issue ,
Dan > However if you do have any further issue .
Dan > Please login with the same user name and email address .
John_Collyer > Palm Support can find me after that?
Dan > Yes .
Dan > I will have Our chat session in Our Data Base .
John_Collyer > Ok then it is time for a restart?
Dan > So that once you re contact us we will check with the required information and pull the chat session already we have done with .
Dan > And proceed with the further steps .
Dan > Please go ahead .
John_Collyer > Till then, good bye...
Dan > Please let me know if I can be of any further help .
Dan > Analyst has closed chat and left the room
Did all this above. Still have Windows Media Player trying to launch the ACCESS .msi installer which creates these processes:
IDriver.exe (x5)
IdriverT.exe (x1)
MSIexec.exe (x3)
I have let windows media player and windows installer run a bit longer and I get a second window titled "windows installer" with the text:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter and alternate path to a folder containing the installation package 'Palm Desktop by ACCESS.msi' in the box below.
[C:\DOCUME~1\jcollyer\LOCALS~1\Temp\_is4\]
this is the default text.
I browsed my way to C:\WINDOWS\Installer and found a new .msi for PD6 called C:\WINDOWS\Installer\45599.msi and renamed it to C:\WINDOWS\Installer\45599_PalmNeedsBetterSoftware_msi
Still have the same issues from above. I thought if the .msi failed to be found then the error might just get passed over. So I do not know where IDriver.exe or other MS Installer applications is getting the values for 'Palm Desktop by ACCESS.msi'?
Again it is very odd that the ACCESS installer it trying to run when windows media player is launched (even with out any media, app only). Please do not tell me to do another "Clean Install" that is just BABY-TALK tech support at this point!!! I need to know why the PalmDesktop ACCESS installer is hooking into Windows Media Player. There is no doubt something odd is going on. As long as the V: drive where my Palm Desktop applications and user data is stored there is no problem. As soon as the V: drive is off line I have all these issues.
I noticed that PalmDesktop now has advanced media tools to "Make Video" in the media tab of Palm Desktop. This is where you can export a .mpg slide show of all you photos from your palm photos.
I would bet you a free year of Verizon's wireless data plan that the new Palm Desktop is registered as some type of client application to windows media service. When windows media player loads it tries to register all the clients and the Palm media client application is not available so some how MS Windows tries to start the PalmDesktop installer to fix the client media application.
Please note that I am not using Pocket Tunes at all, not trying to sync pTunes with Windows media or Rhapsody or any other media junk. Right now I want my palm to just be a extra smart contact and calendar manager, that’s all.
PALM NEEDS TO PATCH THIS. Palm Desktop should call Windows Media when it needs it, not have Palm Desktop registered as a client application to Windows Media by default!
PLEASE TELL ME THERE IS A SIMPLE FAQ FIX FOR ALL NONSENSE???
Post relates to: Centro (Verizon)Thank you so much for replying.
Yes I have removed and reinstalled WMP.
I had good results with the PD6 application installed on the default path onto the C: drive with the one exception that if the application was launched by accident and the user data path was not available, the PD6 application would blow away my custom user path registry settings. Now that I know what they are I have made a .reg file to repair my registry to my desired user data paths.
Installing the application on the removable drive appeared to help prevent me from launching the application by accident and overwriting my registry with default user paths.
So which is the less of the two evils?
If the application directory is not available, windows media player still tries to launch the .msi for installing PD6.
If I install the application to the C: drive but the user data to the removable drive, launching the PD6 application without the user data drive will still corrupt my registry settings for a user data path.
Both these issues seem like a logical (if not easy) fix that should be done in the PD6 application and installation package. I mean really, cannot anyone tell me why windows media player is checking the PD6 application directory? Why in PD4 did we have an option control for setting the user data path from the PD4 application? Why is this option not in the PD6 application, just the installer?
I am given a choice during installation to move the user data to another non default location. Why else would this be provided if not to accommodate my kind of request to store the user data into an alternate location other than “My Document”. Certainly Palm is not trying to force the users on how to protect and store their personal data?
Post relates to: Centro (Verizon) -
"Port In Use" error message when trying to sync Palm m500 to Windows Vista machine
An error message on my Palm displays "Error: Serial Port in Use (Serial 0307)" when I try to sync my Palm m500 to my Windows Vista (32 bit) Home Basic machine. It worked until about 3 months ago and I don't have a restore point that far back to try System Restore. I've upgraded to Palm Desktop 6.2.2 (was using 4.xx) and downloaded the PalmHotSyncSetup from Pimlico Software but nothing helps. Any ideas are appreciated.
Post relates to: Palm m500I would try connecting the Palm's cradle, with the Palm in it, to your PC and then, in Device Manager, right-clicking on Palm Handheld #2 and selecting Uninstall Driver. Palm Handheld/Palm Handheld #1 could be visible if you connect the Palm to USB port you may have tried using perviously.
After uninstalling Palm Desktop, reboot the PC, make sure Palm Desktop 6.2.2 is installed (since you are using Vista) and then try reconnecting the Palm.
One last thing: Make sure that you are using a 32-bit version of Windows. There is no 64-bit USB driver support from Palm or ACCESS. If you do have a 64-bit version of Windows Vista installed, that would clearly explain why you are having so much trouble getting your m500-series PDA to sync. This thread tells you how to check for a 32 or 64-bit install of Windows.
Alan G -
Viewing Vista Folder Containing Palm Stuff Crashes Window Explorer
After I install the Palm software, it creates a directory in my Documents folder. When I open the Documents folder, Windows Explorer crashes. After I uninstall the Palm software, I have no further issues. So, I tried to be clever and create a folder called Palm Stuff and installed the software in that folder. This worked, excdept when I sync for the first time, it creates a new folder in the Documents folder for the synced info and I am back to where I was. How can I change where that folder is created when I sync?
Dave
Post relates to: Centro (AT&T)There are registry entries that need to be deleted to completely remove Palm desktop. Here are the uninstall instructions.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your palm desktop from the CD and do a hotsync. When it asks for a username, use the name that is in the upper right corner of the hotsync application on your Centro.
Post relates to: Palm i705 -
How to reinstall Palm desktop for Windows without losing all my desktop data
I use a Palm T|X and Windows XP Pro. I was using Palm Desktop 4.x but decided to upgrade to the latest version. 6.2.2. I have had a lot of problems since then, HotSync does not work properly with CalorieKing and Palm Desktop complains about "switching users" each time I try to open Contacts.
I want to uninstall Palm Desktop 6.x and reinstall Palm Desktop 4.x. I know that my data will be safe if after the new install I tell HotSYnc to have the handheld overright the deaktop. However, what about the programs? Will they also get transferred from the Palm back to the desktop? Will the conduits be set up correctly for Documents to Go, CalorieKing and my other applications, or will I have to reinstall them?
Post relates to:The programs are still in place, but how does the "new" copy of Palm desktop know they are there? Also, there are copies of the programs that are installed only on the Palm but not the Windows machines in one of the Palm desktop folders that use used to restore data to the Palm T|X. How do I save that data, without having to install all those programs yet again, even though they already exist on the palm?.
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