Uninstalling Quicktime 7.1

I've been attempting to update the version of itunes on my computer. But The installer can't seem to uninstall the older version (7.1) of quicktime...
any ideas
thanks

+I have a similar problem upgrading to Quicktime 7.2. When the installer tries to uninstall the previous version (Quicktime 7.1.5.120) it can't find the .msi file (it's looking in my TEMP diretory and I don't have any other copy).+
With that message, let's try the following procedure.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC. (Launch the utility, select any QuickTime entries that appear in the list of programs and click "Remove".)
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If you have "Hide filename extensions for known file types" enabled, those files may appear for you as QuickTime and QuickTimeVR.)
7. Restart your computer.
Does a QT 7.2 install go through properly now?

Similar Messages

I accidentally uninstalled QuickTime, and now iTunes won't open.What do i do?

I was uninstalling some programs on my laptop since it has too much. I uninstalled QuickTime, not knowing it was needed to open iTunes. So, now, I downloaded QuickTime so that i can reinstall it. However, it said that it's "not a valid Win32 application." Before that, I tried to open my iTunes, but it said that it needed to be uninstalled and reinstalled. So, i did just that. I saw an old itunes setup in one of my folders. However, it was an old version, so it won't open. So now, as i'm typing this, i'm downloading the latest itunes in hopes of getting it right. What should i do? Can anyone help me?

You can install it again from mac OS dvd, there's a folder named "optional installs" or "additional installs"with a installer in there, simply pen that installer and select from the list QuickTime and that's all

Can't get iTunes to open, Can't uninstall QuickTime. Why?

When I try to open QuickTime I get "Error -2095, make sure QuickTime is properly installed." Vers 6.5.0.48
When I try to open iTunes "encountered a problem and needs to close." Vers 7.0.2.16
I read forum and advice was to uninstall iTunes, which I was able to do successfully.
Then I tried to uninstall QuickTime and got: C:\windows\system32\QUICKT~1\UNINS~1.log
Exception C:\windows\system32\shell32.dll\control_rundll
I went to windows explorer and found system32\QuickTime and the uninstall file is there but system does not think it is there.
I am in a quandry. I love my ipod nano, 2gb, which I bought a few days ago, but I sure wish I had read these forum postings before buying. I am discouraged, disheartened, disappointed.
I have 363 songs on my ipod now and would love to move new songs to ipod, but can't get anything to work.
Any help out there? Is there anyone from Apple who can help? hello? Is there a phone number for Apple tech support?
Thanks for any help on this issue.
dell E510 Windows XP

Check out this Apple help:
http://docs.info.apple.com/article.html?artnum=93976
It sounds as though you need the bit towards the bottom of that page called:
Clean up iTunes installer files on the computer
You can get the Windows Installer Cleanup utility here:
http://support.microsoft.com/kb/290301/
BTW iTunes cannot work if Quicktime doesn't work.

Unable to uninstall Quicktime

I get the following error when I try to access the QuickTime settings in the control panel:
An exception occurred while trying to run "C:\Windows\system32\shell32.dll, Control_RunDLL "C:\Windows\system\QuickTime.cpl", QuickTime"
When I try to open iTunes, it fails and the "Send an error report to Microsoft?" box appears. I am unable to uninstall quicktime and re-download it. Any ideas?
Windows XP

Currently I am also unable to reinstall Quicktime as well, but here is what I can suggest:
1) Type "93976" into the support box and find the solution post by Apple and see if that helps.
2) I reccomend the Mircosoft Uninstaller Utility just as a tool to fix any nonresponsive programs (such as The Elder Scrolls IV: Oblivion on my computer- would not uninstall). This can be found in the solutions list titled: "Clean up iTunes installer files on the computer" at the bottom. Use it to uninstall the programs.
3) Call the Apple support line: 1-800-275-2273 (USA)
and talk with a professional and demand answers (do not accept "Go to an Apple store").
4) Look at other threads and look for solutions.
As I said at the top, I also cannot reinstall Quicktime, so this might be a program installation error, which hopefully will be fixed soon. Keep me posted if you get any results.

HELP cannot install itunes, uninstall itunes or uninstall quicktime

Hello - Went to upgrade my orig ver of itunes ver 6.0 to the video version to grab some music videos, and that is when all went to ****.
Got an error message that itunes was unable to install to my PC. PC is p4 running winXP sp2/3.
Error code: -3
Went to uninstall itunes, and got another error message that itunes was unable to complete the task with NO error code.
Also went to uninstall quicktime, and apparently the uninstall is not on my computer. I reinstalled quicktime, which was successful, but after rebooting and then trying to uninstall quicktime again, i got same error message quicktime uninstall cannot be found, quicktime cannot be uninstalled.
I did manage to get itunes successfully uninstalled.
After reboot and clearing out temp files and cache then again rebooting, then attempting to reinstall itunes VER 6.0 just the plain version for windows, NOT the video version, i again got error message that itunes was unable to install on my PC.
PLEASE HELP.
i cannot seem to load in a successful ver of itunes to listen to music, nor uninstall/install quicktime.
FYI -
Quicktime will not work when opened through itunes and through start menu, but will work when opened in the program and actually clicking on the .exe button.
pls help! i just want regular ver of itunes without video now, just want to listen to music what i bought, thnx

YES it is a Windows 98 based software, since i was unable to find older ver of Quicktime, i used what i had.
Incidentally, i figured out that when i went to install the Video ver of itunes, the ver 6.0 did not completely uninstall, some files were somehow corrupted.
There is a round about fix located on the windows tech support section which deleted previous Windows installer programs that in turn deletes older versions of programs, you pick from a list that the program detects, and it will delete all older versions.
Here is the link, if you know anyone that needs it..
it fixed my PC, after using this program i was able to successfully install 1st- the standalone version of quicktime, then itunes without incident.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
bunny

ITunes will not launch - can't uninstall Quicktime

I'm really, really annoyed with iTunes.
Rebuilt computer and installed iTunes 7 on a fresh config after antivirus software and firewall were installed. Had sound problems but managed to fix them.
Rebooted and tried to open up iTunes - only to get an error, rebooted again, same thing. Tried opening Quicktime - same. Tried Quicktime settings from control panel - a Fatal error has occured.
Uninstalled iTunes, with an eye to trying to install it again. That worked, but when I tried to uninstall Quicktime it got half way, then "A fatal error has occured". Tried downloading and installing Quicktime without iTunes - that wouldn't even run.
Tried iTunes install anyway, but got the same problems as before. Tried v.6.5 - but that claimed the freshly downloaded file from Apple was corrupt.
I now cannot uninstall or use Quicktime, cannot use iTunes or update my iPods and am really fed up with Apple over this shoddy update.
I've searched through the support pages, but cannot find a fix for this problem.
I'd be happy to try any fixes that might be around, especially if it means I can get v.6.5 on my machine (which worked fine!)
For now, I'm going to be searching out another player for my audio and video.
Most dissapointed.

Tried opening Quicktime - same. Tried Quicktime settings from control panel - a Fatal error has occured.
that corresponds to a "standalone 1603" error message on earlier versions of the itunes and quicktime installers.
let's try this first.
here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
once we've got all the existing QuickTime scraped away, let's try a careful standalone QT 7.1.3 reinstall.
download and save a copy of the QT 7.1.3 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1.3 Installers … get the one that doesn’t mention itunes
if that install goes through okay, reboot the PC and try another itunes install. does that go through okay this time?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Error 2738-can't uninstall Quicktime

I am getting this error when I try to uninstall Quicktime. I tried to update to latest version and received this error as well.
Until Quicktime is properly installed, I cannot install Itunes.
I tried installing Itunes with Quicktime and get the same error with the Quicktime install.
Message was edited by: Richard Lara

I had the 2738 error for both Quicktime and Itunes. The solution of running the command; regsvr32 vbscript.dll in the system32 folder did not work for me.
I'm running Vista 64 Bit Home Edition. After much trail and error this is what worked.
open Command Prompt using a right click "Run as Administrator".
cd to C:\windows\syswow64
type- regsvr32 vbscript.dll, then hit enter.
This is not an official solution but it worked for my 64 bit system.

Can't upgrade iTunes... can't uninstall QuickTime

Help!!
I've missed a couple of upgrades to iTunes, waiting to investigate the problem - error 1322, a portion of the path exceeds the maximum length allowed by the system.
Now I think I've isolated it. If I try and uninstall Quicktime (version 7.1) I get the same problem.
So I think uninstalling and reinstalling Quicktime will help. But how do I do that - I can't get past the error.
Any experienced insights will be welcomed!
Thank you
Windows XP

I just solved a similar problem by using "Windows Install Clean Up" to completely remove my old version of Quicktime. Be very careful using this program, since it removes programs from the Window's registry. You can download it from Microsoft's web site.
http://support.microsoft.com/kb/290301
Be sure to carefully read all the instructions on the webpage before using the program.
Run the "Windows Install Clean Up" program.
Select Quicktime and remove it. Don't select anything else!
After this, try updating iTunes. I hope it works for you.
Dell Windows XP Pro
Dell Windows XP Pro

Can't install iTunes 6.0.2.23 and can't uninstall QuickTime

help!!! i can't uninstall quicktime 7.0.2 (tried from control panel), which was included in my pc when i bought it, in order to install the newest version of itunes/quicktime. i would try lorraine's fix but can't even manually uninstall qt. got an error message "cannot delet file: cannot read from source file or disk". old version of itunes is gone, couldn't reinstall qt 7.0.2 (to try & repair), and remove apple itunes from NIS. i'd be grateful for any help.

HELP!!! this is driving me crazy...does anybody know how to fix this problem. how do i uninstall old version of QT in order to upgrade to the stand alone QuickTime and newest version of iTunes? I've already tried to manually delete the QT files and folders but got an error message. This totally *****! Both Apple & Windows support are pointing to each other for fixes.

TS1717 Itunes stops working. I have tried uninstalling, quicktime and more, nothing works. HELP!

itunes stops working, cannot play video. I have tried uninstalling, quicktime and more to no avail. HELP!

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

I cant uninstall quicktime!

hey,
I am one of the many people that have been having trouble installing the latest version of itunes so I've been through all the discussion rooms and looked at different ways of trying to install. Ive been trying to uninstall quicktime so I can download another version but keep getting yet another error.
error no. 0x80040707 description:dll function crashed:QTinstallcode.quicktimeuninstallproc
setup will now terminate.
ALL I WANT TO DO IS LISTEN TO MY MUSIC!!!
Any help would be most appreciated!
fujitsu siemens scaleo P Windows XP

Read this first:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Then download this:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe
Select Quicktime to be uninstalled
Then install this:
http://www.apple.com/quicktime/download/standalone.html
It took me two days but it's working now. No thanks to Apple though.

Error Number: 0x80040707 while uninstalling quicktime

I'm trying to uninstall quicktime so that i can do something about my itunes which isn't working properly (love how everything is connected huh?) Newayz i get that error and says that
"DLL function call crashed: QTInstallCode.Quicktime...."(it goes off the edge of the screen)
little help please. Thanks

+I have iTunes loaded on my administrator account. I want to load iTunes on my sons account so he can use his new iPod. I made his account an administrator account so we could load iTunes and have his iPod recognized on this computer. Installation stops with "Error number:0x80040707 while loading iTunes" displayed. When I click OK the next window says "Access Denied" and we're done.+
Gosh, but it's been a long time since I've seen that error message code in this context ... (You've presumably got an iTunes version 6.0.5.20 or lower installed in your User account?) But it was certainly possible to get one flavor of the 0x80040707 (there were a bunch of different varieties, distinguished by the details of the error message text) if you had an older version of iTunes installed in one user account, and then tried to install a higher version in a different user account.
Porcupine is correct here. You don't have to install iTunes in a different user account to use it there, so long as it is already installed in a different one. There's details here:
How to use multiple iPods with one computer
If you have to upgrade iTunes to use the new ipod, I'd first try doing the upgrade from inside your account rather than his. Does that get you past the 0x80040707?

Issues Installing/Uninstalling QuickTime

I've tried everything I could think of to uninstall QuickTime (because I need to install the new version). I tried going QuickTime > Uninstall Quicktime. Didn't work. I tried going to Add/Remove Programs. I downloaded a force uninstaller from the internet and it didn't work. I even tried to delete this folder Apple told me to delete called "Temp" and it said I don't have permission, despite being an administrator.
The message that keeps popping up is "A Newer Version of QuickTime is already installed. This installation cannot proceed while the newer version is installed.". Please help me.

The message that keeps popping up is "A Newer Version of QuickTime is already installed. This installation cannot proceed while the newer version is installed.".
What uninstaller did you use, gotty? Was it the Windows Installer CleanUp utility, or something else

Problem w/ uninstalling quicktime HELP!

ok so i cant download ne songs b/c i gotta have the later version of itunes so i tried downloading that but it wont let me b/c my old version of quicktime won'y uninstall HELP!!!
Dell Windows XP

Thank you so much for your response. Whew that took a good 2 hours. I finally got it fixed. After the failed attempts to uninstall quicktime I found this:
*1. Go to C:\Program Files, then delete the entire QuickTime folder.*
*2. Click Start - Find/Search - All Files And Folders, select the hard drive ( C: ) to look in, type in QuickTime, then click Find/Search. when the list of files appear, right-click on and delete all the ones that you confirm are associated with QuickTime.*
*3. Click Start - Run, type in REGEDIT, then click OK. Click the + in:*
HKEYLOCALMACHINE
Software
*In the Software sub-menu, right-click directly on the Apple Computer entry, then click Delete - Yes.*
*(Note: If you click the + in the "Apple Computer" entry, you'll see "QuickTime" listed there)*
Then I tried uninstalling again and it worked. Then I installed an earlier quicktime and took out itunes and installed itunes 7.4. Everything works fine now. Thanks again though!!

Problems Uninstalling Quicktime

For some reason, my computer will not allow me to uninstall Quicktime. I've completed the standard uninstallation procedures. I've even tried accessing the file through the C:drive and deleting it under Program Files and I was still unsuccessful. I got the Error 0x80070091. And the Uninstaller Error# was 2330 It also said the directory was not empty. I have no idea what to do at this point... Could someone please help me?
Message was edited by: mailmanbubba87
Message was edited by: mailmanbubba87

+And the Uninstaller Error# was 2330 It also said the directory was not empty.+
A 2330 on XP typically indicates file or folder damage on a PC. So, let's see if that holds true for Vista as well.
Go "Start > Computer". Right-click on "Local Disk C:" and select "properties". Click the "Tools" tab.
Click the "Check now" button in the "Error correction" section.
Does that find/repair any damage?
If so, are you able to delete that directory and complete a QuickTime uninstall?

Trouble uninstalling quicktime

im trying to uninstall quicktime b/c my iTunes is messed up (i have to uninstall both iTunes and quicktime in order to fix the problem, according to other wall posts). When i try and uninstall this message comes up:
Unhandled Exception
error number: 0x80040707
description: DLL function call crashed: QTInstallCode.QuickTimeUnInstallProc
Setup will now terminate.
Please help!

I have exactly the same problem, i'm running a 32-bit version of Windows
right you are, iddymonkey ... if your 0x80040707 is referencing QTInstallCode.QuickTimeUnInstallProc (there's different possible texts you can get with different causes and potential treatments), let's proceed with the 32-bit procedures for that one.
here's what we'll try first:
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got all the existing QuickTime scraped away, let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Installers … get the one that doesn’t mention itunes 6
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Uninstalling Quicktime 7.1

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