Uninstalling/reinstalling corrupted installation
My Photoshop CS6 (and indeed CS5)installations have become corrupted. I therefore wish to uninstall and reinstall. I am talking Windows 7 64bit.
Unfortunately there is no mention of Photoshop in "Control Panel/Programs and Features". It has disappeared. I can not therefor uninstall it.
I have tried using the Adobe Creative Suite Cleaner Tool, but it is unable to help me as, the log states, "database disk image malformed." Referring to the database Media_db.db.
I am thus stuck with a malfunctioning Photoshop, and am unable to repair or re-install it.
So...... HELP!
I have tried that, but when I try to reinstall, it refuses to install reporting that I have a corrupt installation. Very useful!
Similar Messages
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Illustrator has not been responding for over a week, I can't open or force quit it. I've already uninstalled, reinstalled, and deleted the preferences folder, but the icon in my dock seems corrupt and is causing the program to not respond and I can't delete it.
Tamara,
Did you reinstall using the full three step way (otherwise strange things may linger)?
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
I uninstalled adobe and now the new version won't reinstall says "installation failed" I have a mac
I uninstalled adobe and now the new version won't reinstall says "installation failed" I have a mac os x 10.5.8. what should I do?
This Apple article should be able to help ya out -> iOS: FaceTime is 'Unable to verify email because it is in use'
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I am in a bind, here... have installed Muse 2014... I've done everything as instructed, including un-installing, installing, uninstalling and re-installing. Both times of the install, noticed there were two different malwares attached. I would just like to have good old Muse back so I can complete my project and move on. Can get no help with chat; Phone tech won't help, they've directed me here.
Hope someone can help me.Hi Jeff,
Just reported to Zak with many thanks, the fact that turning off the
Malware Detector then downloading Muse 2014, worked like a sweet song!
Re-upped the Malware Detector as soon as Muse opened. It was GLORIOUS.
You may have thought it was a real virus, as your Webroot certainly did (I
too, have Webroot) but it's not an actual virus or malware. Webroot just
thinks it is and thinking that, is programmed to take care of it and hence,
your installation is corrupted. I've done this uninstall, reinstall at
least 4 times, rebooting and trying to open to the point of utter
frustration. To get a resolution with Adobe, I tried 'chat', phone and
finally was turned on to the forum. Zak knows what he's talking about. I
HAVE MUSE!!!!
Good luck,
Ann --
On Thu, Jun 19, 2014 at 4:24 PM, JeffreyDBrown <[email protected]> -
I have spent hours trying to get itunes working on my laptop.
The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
I have run itunes on this machine for some years, regularly updating when I am prompted to.
A few days back i was prompted to update to 11.1.4
It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
All communication between computer and iphone functionality has been lost.
Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
I googled and found a lot of recurring themes on apple forums:
So far I have tried:
uninstalling / reinstalling. (hangs during installation).
Restarting the machine between uninstall and reinstall.
Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
I have removed all apple software incl quicktime.
I have tried the microsoft software installer fixit link often posted to.
i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware update,msi, and they seem to need to be run multiple times.
(this last one took about 40 minutes).
I have been very careful to install / uninstall the software components int eh "prescribed" order.
I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
I ave tried installing when my virus checker AVG is disabled.
(i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
I ahve tried stopping apple services (as suggested in one of the apple forum posts).
As you can gather I'm seriously tearing my hair out.
I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
Is an older version of itunes available so i can install that instead ?
What should I do next ?
JonathanI have spent hours trying to get itunes working on my laptop.
The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
I have run itunes on this machine for some years, regularly updating when I am prompted to.
A few days back i was prompted to update to 11.1.4
It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
All communication between computer and iphone functionality has been lost.
Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
I googled and found a lot of recurring themes on apple forums:
So far I have tried:
uninstalling / reinstalling. (hangs during installation).
Restarting the machine between uninstall and reinstall.
Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
I have removed all apple software incl quicktime.
I have tried the microsoft software installer fixit link often posted to.
i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware update,msi, and they seem to need to be run multiple times.
(this last one took about 40 minutes).
I have been very careful to install / uninstall the software components int eh "prescribed" order.
I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
I ave tried installing when my virus checker AVG is disabled.
(i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
I ahve tried stopping apple services (as suggested in one of the apple forum posts).
As you can gather I'm seriously tearing my hair out.
I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
Is an older version of itunes available so i can install that instead ?
What should I do next ?
Jonathan -
At my PC startup, I get an error message "AppleSyncNotifier.exe--Entry Point Not Found" My iPhone now doesn't show up as a Device in either iTunes or My Computer on my PC. I've uninstalled/ reinstalled iTunes & run diagnostics-no luck. Ideas?
I think my problem is fixed now.
For the fun of it, I reinstalled iTunes 9.2.1 today (using the exact same installer as I did yesterday), but this time I didn't uninstall iTunes first. As expected, iTunes recognized my iPhone (as I expected it to, until my next reboot).
A few minutes later, Software Update showed up and among the updates is "iPhone SDK Compatibility Update". The description indicates that installing this should fix an issue where iPhones and iPod touches aren't recognized by iTunes. Isn't that interesting?
I installed that update and most of the others waiting for me (including Java, Safari 5.0.1, and a few others - not 10.6.4 though, due to the issues with nVidia graphics cards). After the reboot, I started iTunes, and it saw my iPhone!
So, if you're having this same problem, I'd recommend tracking down this update and see if that does the trick for you. Hopefully it will. -
I am trying to connect my new nano to my iTunes account. I keep getting msg "ipod detected but not identified properly. disconnect and reconnect. if problem persists uninstall/reinstall iTunes". I've uninstalled/ reinstalled iTunes 6 times but keep getting the same msg.
when installing iTunes I get a pop-up "iTunes helper error" check access. with options to abort, retry, ignore. retry doesn't work. ignore installs iTunes but it doesn't recognize my nano. abort shuts down the download.
how do I fix these problems??Hello, KenaiK9.
Thank you for visiting Apple Support Communites.
I see you are receiving an error and have processed some troubleshooting steps with the issue persisting. There are just a couple more in the article below that covers this specific error.
iPod nano: Error message saying that iPod could not be identified properly
Cheers,
Jason H. -
Will uninstall/reinstall Adobe Acrobat 9 affect PDFs already created?
I am receiving a message that I must uninstall then reinstall Adobe Acrobat 9 Pro to fix a problem. Operating system. Windows 7. Problem on laptop only. No problem on desktop. Error message says: "Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help. (148:3)" If I uninstall / reinstall will this affect the PDFs already created in My Docs? Is there another way?
The process with not affect the PDFs, but I would be concerned about registration and such. If you uninstall without deactivating, you may lose the second install option and have to call Adobe to reset. I would try a repair first and see if that helps. The repair can be done from Control Panel>Programs & Preferences (since you apparently cannot open Acrobat).
If you do uninstall, do the following before reinstalling: run http://labs.adobe.com/downloads/acrobatcleaner.html and remove any left over parts of the Acrobat folder. If Acrobat is part of a CS installation, you may need to check there (CS forum) for the proper way to reinstall.
If you have an upgrade, then be sure to have the SN of the previous product available. -
Uninstalling/reinstalling problems
I am having trouble uninstalling/reinstalling itunes. My add/remove files list says I can not remove the program. When I try to repair or reinstall it. I get a box that pops up that says "The feature you are trying to use is on a network that is unavailable" "Click OK to try again or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below" then the choices are;
C:\Documents and Settings\Owner\Local Settings\Application Data\Apple\Apple Software Update\
and
C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 8.0.0.35\
I am not a very tech savy guy so any help dumbed down for me would be a huge help.
The problem arose from me trying to run itunes and this message apearing "This action is only valid for products currently installed"
The library is all still there it now has the songs as quicktime files. ThanksIn addition to having iTunes open, you must also have at least one track selected for these features to work. Note that you must have tracks selected, rather than playlists, albums, etc.
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Totally lost, do I have corrupted installer files?
I'm completely lost on installing BOE XI R3.1 here on a test server since our R2 installs 10 months ago were so smooth.
Environment:
Virtual Server with 2GB of RAM and Xeon E5430
Windows Server 2003 R2 SP2
Oracle 10g database residing on another server
Oracle 10g client and tnsnames file installed locally on the test server for BOE 3.1
We waited for 3.1 because we are using .Net here currently. So during install prompts I uncheck the Java install and leave .Net install checked for the web services. During install I get messages that the CMS failed to start and that I can press cancel to skip installation of items so I do in order to continue install. The installer seems to work, creates tables in the Oracle DB so I know it's connecting, but when it's done there is a big problem. CCM has nothing but the Web Proxy Auto-Discovery service and the WWW Publishing service listed. There is no CMS or other services in there. I can see the installer put all the files into IIS but nothing runs.
I thought maybe having R2 and R3.1 on the same network was causing port conflicts even though they're not side by side installs on the same box so I uninstalled, reinstalled and changed the port numbers during install. I only got one error message for CMS not starting this time vs. 2 the time before but the end result is the same. So, I'm wondering, did I miss something stupid somewhere? Do I need to install Tomcat and the Java items even if we're using .Net?
Edited by: Charles Paluda on Dec 19, 2008 8:41 AMIf the CCM does not contain the SIA that is an indication that during CMS initialization the CMS failed to start. The CMS is completely dependant on the oracle DB info, so even though you see tables something didn't work. There is an install log by default in BOinstall\boe12\logging, search that for the workd fail to see if there are any more specific errors.
Another options would be to install with the mysql option and then point the CMS to oracle after install to help troubleshoot.
Regards,
Tim -
Comcast's new email - Xfinity Connect - does not work in Firefox. Comcast support wants me to uninstall & reinstall Firefox. I know others have had this problem; has anyone found a solution?
Was this feature turned off?
Auto complete entries: [[Control whether Firefox automatically fills in forms with your information]]
Does this happen in Safe Mode?
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
the latest itunes update on my vista laptop brings up R6034 runtime error - after rebooting - uninstalling - reinstalling i have NO itunes access. please correct in your updates. there are others with the same error message thank you!!
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I had an issue running Bridge CS6 on my laptop yesterday and after failing to troubleshoot I un-installed it from my system but have yet to find any way to download/reinstall it. I have web design premium and tried uninstalling/reinstalling photoshop and illutsrator as I'd seen bridge was coupled with those but had no luck. Is it possible to download bridge as a stand alone with a web design premium license for cs6
restart your design premium installation, select custom install and you should see options to pick which programs you want to install.
tick bridge and install -
Firefox 3.6 will not open, uninstalled & reinstalled but still unable to open Firefox or any other web browser except IE8
== After Java update ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)Sorry Chris but I don't even get that far - after download latest Firefox - I cannot get the installation to work. I get dialogue box with "0% extraction" then nothing also cannot get Opera to install. The installation stalls at the same point of extracting the download. The only browser to work is IE8. I think it is more a Java problem as everything worked Ok until I took a Java upgrade.
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Help...help...help! Uninstall/reinstall/account-access problems with my Suite
To Adobe support staff:
I'm having great difficulty trying to find the help I need and would really like to talk to someone at Adobe for which I seem to be unable to do anywhere. I spent great money on my products and nothing here or anywhere will help. This really bugs me here that we are being forced to have to go through this damn forum as I can't get the direct help I need and this delays my progress.
In particular, I've been having trouble trying to uninstall my product as it keeps looking for files that don't exist anywhere and so refuses to uninstall. I had the problem in the first place because when I set up other computer accounts, my Adobe products refuse to operate under them (non-admin account) and recommended uninstalling and reinstalling, a drooling and burdensome process. But I am unable to uninstall all remnants for whatever reasons.
I tried using the adobe clear program too and the same thing occurs and so doesn't complete. I tried removing anything 'adobe' in all my registry files. I tries looking for the msi files that it demands in my installation package to no avail.
Please contact me, Scott Mayers at my account email I provided in my personal account. If there are more than one of me under my name, I'm the one from Saskatoon, Saskatchewan, Canada. It is annoying that I even have to publish this much just to get the help I need. I'm disappointed with Adobe for not giving us appropriate and direct customer help phone numbers when we purchase this at great expense.
Thank you.I've been corresponding to someone who responded in email and they are only trying to convince me to upgrade to CS6 at a cost to me. I do NOT want to upgrade as I've already spent a large expense on the CS5.5 Master Suite and the Lightroom edition at the same time of purchase. Whoever is responding to me in email appears not to speak English clearly.
I'm using Windows 7 Ultimate and the above apps. As I mentioned to the guy in email, I am having trouble operating my product in non-administration accounts where I prefer to function for security reasons. There, the Adobe products are giving me an "Error 6" and insisting that I uninstall and reinstall again. I assumed that maybe this was due to me setting up my other accounts after I installed the Adobe Suite. I also was moving files away from the C drive in order to secure the files separately.
I tried the uninstalls and most of it worked except for the Adobe Acrobat and other remnants. I managed to remove as much as registry markers of Adobe and then also used the download that Adobe suggested to completely clean all Adobe material. This failed as it keeps looking of msi files in odd locations that don't exist.
I only have three remnants left: Adobe Content Viewer, Adobe Community Help, and Adobe Story. The windows uninstaller will not work nor does the cleaner. These are the indicated problems:
Adobe Content Viewer unable to uninstall.
Windows Installer:
The feature you are trying to use is on a network resourse that is unavailable.
Click OK to try again or enter an alternate path to a folder containing the installation package 'setup.msi' in the box belolw.
Use source:
C:\Users\(main admin account)\AppData\Local\Temp\flaAC337.tmp\
X The installation source for this product is not available. Verify that the source exists and that you can access it.
Adobe Community Help unable to unistall.
C:\Users\(admin)\AppData\Local\Temp\fla7002.tmp\
Same as above but upon clicking okay instead of 'cancel':
!The path 'C\Users\(admin)\AppData\Local\Temp\fla7002.tmp\setup.msi' cannot be found.
Verify that you have access to this location and try again, or try to find the installation package 'setup.msi'
in a folder from which you can install thie product Adobe Community Help. [OK]
Adobe Story
C:....\fla45E6.tmp\
Adobe Widget Browser
...flaBF69.tmp
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