Uninstalling/reinstalling problems
I am having trouble uninstalling/reinstalling itunes. My add/remove files list says I can not remove the program. When I try to repair or reinstall it. I get a box that pops up that says "The feature you are trying to use is on a network that is unavailable" "Click OK to try again or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below" then the choices are;
C:\Documents and Settings\Owner\Local Settings\Application Data\Apple\Apple Software Update\
and
C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 8.0.0.35\
I am not a very tech savy guy so any help dumbed down for me would be a huge help.
The problem arose from me trying to run itunes and this message apearing "This action is only valid for products currently installed"
The library is all still there it now has the songs as quicktime files. Thanks
In addition to having iTunes open, you must also have at least one track selected for these features to work. Note that you must have tracks selected, rather than playlists, albums, etc.
Similar Messages
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OK, I uninstalled iTunes, and now I want to reinstall it. I am trying to follow the directions from the Apple support site, but I cannot delete the C:\Program Files\iTunes folder. Every time I try to, I get a message saying "Cannot delete iTunes Help.chm: Data error (cyclical redundancy check)." This is preventing me from reinstalling iTunes, which I need to update my iPod. Is there any way to fix this, so I can reinstall iTunes?
Hello, Can someone please help. I am so far into this I dont even know where to start. I downloaded Itunes 6.0 and would not open. I uninstalled and reinstalled 4 times still with no luck. I tried changing msconfig and was able to open Itunes but then could not get on Music store. I then uninstalled 6.0 and put back my original version of Itunes from a year ago. Had the same problem I know am back to having 6.0 but can not open it. Tried playing around with msconfig and am able to open but again can not log on to store. I get error message with a note saying could not log onto server please check network connection. What is funny about it is I can get on the internet but if I go on itunes.com I dont have access to downloads or forums. It is like I am only blocked from using those itunes functions.
Someone please help
Thanks -
Itunes uninstall/reinstall PROBLEM.
So, when I tried to download itunes 10.5, it didn't work, so I uninstalled itunes. I deleted all the residual programs I could find manually and with Revo. But every time I download itunes, it will go until the end and then gets stuck on "publishing product information" and never finishes.
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
I have spent hours trying to get itunes working on my laptop.
The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
I have run itunes on this machine for some years, regularly updating when I am prompted to.
A few days back i was prompted to update to 11.1.4
It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
All communication between computer and iphone functionality has been lost.
Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
I googled and found a lot of recurring themes on apple forums:
So far I have tried:
uninstalling / reinstalling. (hangs during installation).
Restarting the machine between uninstall and reinstall.
Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
I have removed all apple software incl quicktime.
I have tried the microsoft software installer fixit link often posted to.
i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware update,msi, and they seem to need to be run multiple times.
(this last one took about 40 minutes).
I have been very careful to install / uninstall the software components int eh "prescribed" order.
I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
I ave tried installing when my virus checker AVG is disabled.
(i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
I ahve tried stopping apple services (as suggested in one of the apple forum posts).
As you can gather I'm seriously tearing my hair out.
I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
Is an older version of itunes available so i can install that instead ?
What should I do next ?
JonathanI have spent hours trying to get itunes working on my laptop.
The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
I have run itunes on this machine for some years, regularly updating when I am prompted to.
A few days back i was prompted to update to 11.1.4
It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
All communication between computer and iphone functionality has been lost.
Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
I googled and found a lot of recurring themes on apple forums:
So far I have tried:
uninstalling / reinstalling. (hangs during installation).
Restarting the machine between uninstall and reinstall.
Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
I have removed all apple software incl quicktime.
I have tried the microsoft software installer fixit link often posted to.
i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware update,msi, and they seem to need to be run multiple times.
(this last one took about 40 minutes).
I have been very careful to install / uninstall the software components int eh "prescribed" order.
I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
I ave tried installing when my virus checker AVG is disabled.
(i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
I ahve tried stopping apple services (as suggested in one of the apple forum posts).
As you can gather I'm seriously tearing my hair out.
I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
Is an older version of itunes available so i can install that instead ?
What should I do next ?
Jonathan -
Since uninstalling / reinstalling iTunes I am not able to sync iPhotos with my Apple TV with the following warning message stating that this is due to a 'problem on your computer. The disk could not be read from or written to'. Please help!
Welcome to Apple Discussions!
Is all the software on your computer up to date?
iTunes
iPod Updater
Also, try The Five R's
btabz -
Itunes isn't working properly. I get this message every time I try and open Itunes. I've uninstalled, reinstalled itunes and all the support programs. Quicktime and Safari launch fine. Tried it with Nortons antivirus turned on and turned off etc. I've gone through the Apple Support file and removed the itunes preference files, I've started in safe mode and it still persists. This only started about a week ago when I changed over to my Iphone 4s. My phone loaded fine and backed up etc and now NOTHING....
I've got a Dell Inspiron 9400 with updated BIOS running Windows Vista Home Premium.
HELP..THIS IS WHAT I GET. Looks like a ntdll.dll error????????????????????????????????????????????
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.1.42
Application Timestamp: 4ebf7d7c
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: 80000003
Exception Offset: 0004884e
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160I had a similar error, but relating to a different .dll file and on 32-bit Win7. I think I isolated the problem to Norton Internet Security 2012 v 18.6.0.29 - iTunes would start fine with NAV Antivirus Auto-Protect disabled but crashed if Auto-Protect was on. I tried running iTunes as administrator (right click on the icon and select "Run as Administrator"; to make this permanent right click on the icon > Properties > On the Shortcut tab, click Advanced > tick Run as Administrator) and iTunes now runs fine. Maybe give that a try?
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have uninstalled & reinstalled several times but still can't reopen firefox
Can you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
Can you open the profile manager? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile
Does it work if you Right Click and choose Run as Administrator? -
"firefox already running"problem,uninstalled-reinstalled firefox still no luck,anyone? Thank You
Firefox was not in the processes in the windows task manager but "already running" would always pop up. Uninstalled reinstalled and "firefox already running"came up again.
Do you still have the default profile?
See:
http://kb.mozillazine.org/Recovering_a_missing_profile
http://kb.mozillazine.org/Profile_in_use -
ITunes won't open, even after complete uninstall/reinstall of iTunes/Qktime
Hello
This morning iTunes started refusing to open. When opened it bounces twice and then closes.
Strange, because I didn;t just update. It worked fine after my last update and up until the present. I'm not sure but it could have started happening after I plugged in my iPod Touch 16gb 2.0. I did that sometime this morning.
I did a complete uninstall/reinstall of both Itunes and Quicktime, and I also uninstalled Flip to Mac as I read here it could be related. Restarted my computer many times. Now, same problem, iTunes won't start.
I live in noisy Barcelona and i'm going crazy without tunes...Update... so i backed up files from three folders shown below:
'User'/AppData/Roaming/Apple Computer/
'User'/AppData/Local/Apple Computer/
'User'/Music/iTunes/(all files except music and app folders)
Then I uninstalled iTunes & Quicktime
Restarted Machine
Reinstalled iTunes (which reinstalls Quicktime as well)
Opend iTunes to make sure it worked (it did), then closed it.
Copied all of the original files back over to their original locations.
Restarted iTunes
Everything appears to be back to normal (iPhone sync works properly as well)
Hope this helps for anyone else seeking an answer!
Kyle -
I've used Firefox for years with no problems. I've not installed any new extensions or programs between the time it worked great and when the problem began.
I click to start FF (shortcut, directly on program file, etc.) and I get an hourglass for a couple of seconds like it's starting, then nada. As mentioned, I see FF show up as a process in Task Manager for about 3 seconds, then disappear.
Solutions I've tried include: Uninstall/reinstall on the same drive and a separate drive, registry cleanup/optimization w/Norton Utilities, full scan for malware/viruses with Norton, stopping some autostartup programs that were installed and in use while FF was running fine.I've used Firefox for years with no problems. I've not installed any new extensions or programs between the time it worked great and when the problem began.
I click to start FF (shortcut, directly on program file, etc.) and I get an hourglass for a couple of seconds like it's starting, then nada. As mentioned, I see FF show up as a process in Task Manager for about 3 seconds, then disappear.
Solutions I've tried include: Uninstall/reinstall on the same drive and a separate drive, registry cleanup/optimization w/Norton Utilities, full scan for malware/viruses with Norton, stopping some autostartup programs that were installed and in use while FF was running fine. -
At my PC startup, I get an error message "AppleSyncNotifier.exe--Entry Point Not Found" My iPhone now doesn't show up as a Device in either iTunes or My Computer on my PC. I've uninstalled/ reinstalled iTunes & run diagnostics-no luck. Ideas?
I think my problem is fixed now.
For the fun of it, I reinstalled iTunes 9.2.1 today (using the exact same installer as I did yesterday), but this time I didn't uninstall iTunes first. As expected, iTunes recognized my iPhone (as I expected it to, until my next reboot).
A few minutes later, Software Update showed up and among the updates is "iPhone SDK Compatibility Update". The description indicates that installing this should fix an issue where iPhones and iPod touches aren't recognized by iTunes. Isn't that interesting?
I installed that update and most of the others waiting for me (including Java, Safari 5.0.1, and a few others - not 10.6.4 though, due to the issues with nVidia graphics cards). After the reboot, I started iTunes, and it saw my iPhone!
So, if you're having this same problem, I'd recommend tracking down this update and see if that does the trick for you. Hopefully it will. -
I am trying to connect my new nano to my iTunes account. I keep getting msg "ipod detected but not identified properly. disconnect and reconnect. if problem persists uninstall/reinstall iTunes". I've uninstalled/ reinstalled iTunes 6 times but keep getting the same msg.
when installing iTunes I get a pop-up "iTunes helper error" check access. with options to abort, retry, ignore. retry doesn't work. ignore installs iTunes but it doesn't recognize my nano. abort shuts down the download.
how do I fix these problems??Hello, KenaiK9.
Thank you for visiting Apple Support Communites.
I see you are receiving an error and have processed some troubleshooting steps with the issue persisting. There are just a couple more in the article below that covers this specific error.
iPod nano: Error message saying that iPod could not be identified properly
Cheers,
Jason H. -
I am getting an error message with my snap scan ix500 that says the Evernote is not installed properly when I try to transfer it. I have uninstalled/reinstalled evernote and the scan snap softward but it still doesn't work. Anyone know where evernote stores their files on a Mac? Or had this problem.
Are there any dialog boxes popping up behind your Yahoo screen?
I have intermittent problems attaching files in Yahoo mail and this is usually the reason. I'm also using an iMac (10.7.3) and this is likely the problem.
It is generally a Yahoo issue rather than a Mac problem. -
Will uninstall/reinstall Adobe Acrobat 9 affect PDFs already created?
I am receiving a message that I must uninstall then reinstall Adobe Acrobat 9 Pro to fix a problem. Operating system. Windows 7. Problem on laptop only. No problem on desktop. Error message says: "Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help. (148:3)" If I uninstall / reinstall will this affect the PDFs already created in My Docs? Is there another way?
The process with not affect the PDFs, but I would be concerned about registration and such. If you uninstall without deactivating, you may lose the second install option and have to call Adobe to reset. I would try a repair first and see if that helps. The repair can be done from Control Panel>Programs & Preferences (since you apparently cannot open Acrobat).
If you do uninstall, do the following before reinstalling: run http://labs.adobe.com/downloads/acrobatcleaner.html and remove any left over parts of the Acrobat folder. If Acrobat is part of a CS installation, you may need to check there (CS forum) for the proper way to reinstall.
If you have an upgrade, then be sure to have the SN of the previous product available. -
I have used Acrobat 9 Standard for years. It recently stopped working. When I start it, I get a message that I must uninstall/reinstall. A repair attempt failed to fix the problem, so I started an uninstall. That locked up and I had to shut it down using Task manager. Now I cannot do the install because it says the uninstall is running. I am running Win 7 Home Premium 64 bit on a Toshiba Satellite laptop. Any help would be appreciated.
To stop the install, you will have to reboot. Then run http://labs.adobe.com/downloads/acrobatcleaner.html and remove any left over parts of the Acrobat folder. Reboot again and you should be able to reinstall. The updates have to be obtained from ftp://ftp.adobe.com/pub/adobe/acrobat/win/. The updates web site only goes back to Version X.
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