Uninstalling SB Audigy

Hiya Folks,?Ok...my o/s is XP Media Centre 2005 and I just recently had tremendous difficulties with my SB Audigy 2ZS sound card. I have removed the soundcard from my tower and was in the process of removing the residual software via Add/Remove Programs and I get the following message:?"An installation support file could not be installed. The system cannot find the file specified."?Can anyone please tell me where I can get the file specified? (I have my installation & application cd....can I take it off there? or do I just reload it's )? I would appreciate your help with this. Terminally Blonde (for a reason)?

TermBlonde,
It's puzzling that there's any need to install a file if you're uninstalling software. But anyway, first, I'd put the card back in your PC and then try uninstalling the CL software.
TermBlonde wrote:
no
Message Edited by Katman on 0-2-2007:02 AM

Similar Messages

  • Audigy 2 Value, hap17v2k.sys, and the B

    Hello. I would like to state that if this is not the place for this question please feel free to remove it, I just figured this would be the first forum I tried for this question.
    So here it is: I own a SB Audigy 2 card, and I'm trying to play this game: http://agtp.romhack.net/doukutsu.html - only when I load it, it causes my computer to crash.
    Now for the long version:
    I used to have an SB Audigy Gamer sound card, until I moved it into another computer and upgraded to this SB Audigy 2 Value card. I've played this game (which was built on DirectX 5, btw) with the old card and had no problems at all - though that was before I reformatted, so other settings and files may have changed. I can play other games fine - Final Fantasy 7 (uses DirectX 7), and even the newest stuff (Half-Life 2 - uses DirectX 9). This is the only game which does it.
    Exactly what happens is this; when the game first loads, there is no sound (the way the game is designed). Once the title screen comes up, where there is sound, a second or two later my computer crashes with the following error, and an annoying clicking or screeching sound loop playing over the speakers (as you would normally hear if sound was playing when the computer crashes);
    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Stop: 0x000000D (0x0000000, 0x00000007, 0x00000000, 0xB7C89B)
    hap7v2k.sys - Address B7C89B base at B7C6A000, Datestamp 4095DD7F
    Well that's some of it anyway. I'm fairly certain it's due to the sound card because (a) in the properties for that .sys file it has Creative as the manufacturer, and (b), the game comes with a seperate program for listening to the music files - running this program is fine, but as soon as you try to listen to the music - it crashes... same error.
    Here's what I've done so far:
    - Re-downloaded and reinstalled the game
    - Uninstalled and reinstalled the sound card
    - Uninstalled all PCI cards except for the sound card, and reinstalled the sound card
    - Verified that Windows, all my drivers, and BIOS are up to date (including the audigy drivers)
    - Verified that the sound card is not sharing an IRQ, or any other types of resources
    - Tried the game with various Windows XP compatibility settings (Win95, etc.), reinstalled DirectX, messed with the sound card's hardware acceleration (all the way off and all the way on).
    I think that covers it all - also I do have an open discussion with Creative's support, trying something new every day now but I'm hoping someone here can help even a little bit.
    I've run all the dxdiag tests and they've all passed, but here is the output if it's any help; http://www.eaglemaint.com/link/DxDiag.txt
    Lastly, my system specs at a glance:
    Asus A7M266-D motherboard, Socket A chipset
    Two .53 GHz AMD MP 800+ processors
    256 MB nVidia GeForce 6800 GT
    .5 GB PC200 DDR
    250GB and 30GB HDDs
    Two 52x CD-RWs
    4-port Asus USB PCI card
    3 Linksys 0/00 Ethernet PCI cards
    550 Watt Antec PSU
    I think that's all the important stuff. I've done searches here in these forums, on google (only a handful of sites even mention that .sys file, so I can't find any information on it), and in creative and microsoft's support websites. If you have any ideas at all on what might be wrong or what I could try to fix it, please let me know. My AIM name is "The Eagle Maint" if you'd prefer that, or my email is [email protected].
    Thanks ahead of time for any help anyone may be able to give, and let me know if there is anything else I can provide... I'm sure I'm missing something.
    -Mathew Tate

    I'm not sure if the drivers are compatible between the two cards.
    Recently when I uninstalled the audigy 2 and put in my old audigy card, I didn't remove the drivers first - upon restarting, the computer recognized my audigy with the audigy 2's drivers. It seemed to work ok, but I installed the normal audigy drivers anyway.
    The catch is, well - the reason I really contacted support in the first place - when I had my audigy 2 card installed (with the audigy 2 drivers from the CD) I couldn't install the driver updates for my audigy 2 from the creative website. Basically, the online auto-update feature wasn't working, and when I manually downloaded the programs and ran them, they said that I didn't have an audigy 2 card installed. I got that resolved with support after they suggested that I download the audigy 2 'value' drivers - I had been trying to get the regular audigy 2 drivers (not value) before that... so basically, I think the audigy 2 can only take the drivers that I have installed now.
    I suppose it is just some kind of incompatability, it just kind of baffles me because it used to work fine on my old audigy, and you said you've tried it with your audigy 2 and have no problem... computers can be such a pain.
    Anyway, thanks for the help, I guess I should just be thankful everything else works ok.Message Edited by The_Eagle_Maint on 07-05-2005 04:25 AM

  • BSOD Bug Discovered in Audigy 2 ZS Dri

    I have an Audigy 2 ZS. I did a custom install from the driver CD in XP SP unchecking the following items:
    - Creative MiniDisc Center
    - Creative Wave Studio
    - Getting Started Demo
    - MIDI Samples
    - SoundFont Banks
    - Online Manual
    - Music Creation Guide
    - Windows Drivers
    I also did not install Creative Media Source 2.
    Next, I installed the Driver Package from the soundblaster.com web site that is dated July 29 2004. Then I installed the Creative THX Setup Console Update (Version .00.6).
    I have found that several of the Creative Labs programs will cause an instant and repeatable BSOD on my system. They are:
    - \Program Files\Creative\SBAudigy2ZS\Program\Startup Menu\Audigy.exe
    - Creative MediaSource DVD-Audio Player
    - Feature Showcase Demo as installed from the "Feature Showcase Demonstration CD"
    I'd say there is a bug somewhere in the kernel mode driver code because ideally you do not want user mode code to be able to take down the system like this.
    I ran the crash dump through WinDbg and this is the result of the analysis:
    KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
    This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. An exception code of 0x80000002 (STATUS_DATATYPE_MISALIGNMENT) indicates that an unaligned data reference was encountered. The trap frame will supply additional information.
    Arguments:
    Arg: 80000003, The exception code that was not handled
    Arg2: 8050b20, The address that the exception occurred at
    Arg3: f3722330, Trap Frame
    Arg4: 00000000
    Debugging Details:
    EXCEPTION_CODE: (HRESULT) 0x80000003 (24748365) - One or more arguments are invalid
    FAULTING_IP:
    nt!DbgBreakPoint+0
    8050b20 cc int 3
    TRAP_FRAME: f3722330 -- (.trap fffffffff3722330)
    ErrCode = 00000000
    eax=0000000 ebx=00000cb ecx=804ff7d8 edx=0000004 esi=e608000
    edi=82ef7050
    eip=8050b2 esp=f37223a4 ebp=f37223d4 iopl=0 nv up ei ng nz na pe nc
    cs=0008 ss=000 ds=0023 es=0023 fs=0030 gs=0000
    efl=00000282
    nt!DbgBreakPoint+0x:
    8050b2 c3 ret
    Resetting default scope
    DEFAULT_BUCKET_ID: DRIVER_FAULT
    BUGCHECK_STR: 0x8E
    LAST_CONTROL_TRANSFER: from 8053ebc0 to 8050b2
    STACK_TEXT:
    f37223a0 8053ebc0 e608e58 00000e50 e30d2df4 nt!DbgBreakPoint+0x
    f37223d4 8053e7fb e608008 00000000 f3577b8b nt!ExFreePoolWithTag+0x305
    f37223e0 f3577b8b e608008 00000000 e60800c nt!ExFreePool+0xb
    WARNING: Stack unwind information not available. Following frames may be wrong.
    f3722420 f35709de c000000 00000000 3fffffff ctdvda2k+0x22b8b
    f37224b8 f3576f5d f3722428 f356cd2c c000000 ctdvda2k+0xb9de
    f3722524 f35587 f355ab28 f355ab65 f355aba8 ctdvda2k+0x2f5d
    f3722540 f3555640 00000000 83064f68 00000000 ctdvda2k+0x37
    f3722574 f35559da fe3e8030 f372264c fe3e8030 ctdvda2k+0x640
    f37225bc bac60b8a 00f0ff 408d0008 00000000 ctdvda2k+0x9da
    f37225e8 bac60a67 408d0008 fe3e8030 00000000 ctoss2k+0x9b8a
    f372263c bac6063c f372265c 00000000 00000000 ctoss2k+0x9a67
    f3722b68 bacd5f20 82dba008 0000408d 00000002 ctoss2k+0x963c
    f3722b94 bacd4729 82e6c60 82dba00c 82dc220 ctaud2k+0xf20
    f3722bd8 f89b7f02 82e30888 82dc220 82dc220 ctaud2k+0x0729
    f3722c0 804ecd5a 82e44f00 82dc220 806cba8 ctprxy2k+0xf02
    f3722c20 80649 fe209820 806cb90 83238f68 nt!IopfCallDriver+0x3
    f3722c44 8058c958 83238fd8 fe529038 83238f68 nt!IovCallDriver+0x9e
    f3722c58 8058d544 82e44f00 83238f68 fe529038 nt!IopSynchronousServiceTail+0x5e
    f3722d00 8059a55 0000098 00000000 00000000 nt!IopXxxControlFile+0x5ec
    f3722d34 804dadd 0000098 00000000 00000000 nt!NtDeviceIoControlFile+0x28
    f3722d34 7ffe0304 0000098 00000000 00000000 nt!KiSystemService+0xc4
    002dfc 00000000 00000000 00000000 00000000 SharedUserData!SystemCallStub+0x4
    FOLLOWUP_IP:
    nt!ExFreePool+b
    8053e7fb c20400 ret 0x4
    SYMBOL_STACK_INDEX: 2
    FOLLOWUP_NAME: Pool_corruption
    SYMBOL_NAME: nt!ExFreePool+b
    MODULE_NAME: Pool_Corruption
    IMAGE_NAME: Pool_Corruption
    DEBUG_FLR_IMAGE_TIMESTAMP: 0
    STACK_COMMAND: .trap fffffffff3722330 ; kb
    BUCKET_ID: 0x8E_nt!ExFreePool+b
    Followup: Pool_corruption

    Hello,
    at first I?m sorry for digging up this old Threat but after having searched for some time in the forum I found out that in this Thread another user has already perfectly described my problem.
    Unfortunately he hasn?t left any explanation about how he was able to fix this error so I would be very grateful if anyone could help me. (perhaps even one of the mods who remembers anything about this problem?)
    So far I have already tried to repair or uninstall the Audigy Software and Drivers but every time I tried the same Blue Screen has appeared.
    I?ve also contacted the Creative Support about this "bug" but they only had the proposal of reinstalling the entire software which I had already tried without any success.
    It seems somehow strange to me because for example the DVD-Audio Player had already been working perfectly on my system when I had tried out the Creative Software after I had purchased and installed the new Soundcard.
    So far no new Hard- or Software has been installed on my system in the meantime. I just have updated the programs I had already installed before the error occured the first time.
    Could there be perhaps any conflicts with newer driver versions for my TV- or Soundcard or any updated software (for example Kaspersky Anti-Virus)?
    Anyway... thank you very much for your help! ;-)
    Greetings
    celer
    System:
    Windows XP Home SP2
    AMD 64 3200
    024 MB RAM
    GForce 6800GT
    2X 200 Gigs HD (SATA) (no Raid-System)
    Audigy 2 ZS (no newer Drivers found when checked on the Creative Homepage)
    WinTV PCI FM
    Mainboard: D 607 v. 4.06 . (Fujitsu-Siemens OEM)
    I?ve already installed the latest drivers.

  • My Creative Audigy Software Experience, Chapte

    It was a dark and stormy night. After fighting for days trying to get my speaker calibration software to fart out a sound, ANY sound, I decided to uninstall my Audigy software and drivers and start over.
    . Found a Creative program on my harddri've that lets you uninstall/install various Audigy 2 programs. Cool! This program had that "Microsoft Windows Add Components" interface of "Add/remove software" with only a single checkbox. SOOOO.....if I leave it blank does it uninstall it's Jesus. Anyway, halfway through the uninstall, my PC rebooted itself. It has never done this before, being a solid system of 3 years. Oh no.
    2. Tried to play music after rebooting. "No sound drivers", Windows said. Fine. Let's install them.
    3. Found where I stored my drivers and clicked on the exe that installs drivers. Great! reboot. play music. "Bad drivers!" Smacks head, oh yeah, must start driver install with original CD. Uninstall mess I just installed (I hope). Reboot.
    4. Found CD (miracle). Put it in. "Cannot find Audigy hardware". I see it. It's in my PC. The Audigy 2 registration program runs just fine, however.
    5. Found a file (CTZAPXX.exe) on the CD that will "install/uninstall drivers". Now we are getting somewhere! Uninstall drivers. reboot.
    6. Ran same program (CTZAPXX.exe) . Click on "install drivers". Something happens. Reboot.
    7. Play a MP3. No sound. No error message.
    8. Click on the EXE update mentioned in step 3 above. reboot.
    9. Windows is unable to boot due to a "severe problem", or something to that effect. "Should I try to reboot?", Windows asks? "Well, of course", I say. Oh oh, I am stuck in a loop. Safe mode is my only option. Had to leave this steaming pile to come to work, so I can make money, so I can perhaps purchase another vendor's soundcard if this fiasco continues.
    Chapter 2 coming tonight after work.

    You can download the installation CD for many SB cards from here. Maybe your card is listed.

  • Popping sound from Audigy 2 Plati

    I am receiving a lot of popping through the speakers. I also receive popping through my headphones hooked through either the front panel or the back of the sound card. I have recently installed a new video card, and everything was fine until then. The new video card is a Radeon 9800 Pro. I am running the current drivers for both my sound and my video card.
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    Any assistance would be greatly appreciated.
    Again, I have already tried the steps listed in the essential troubleshooting guide from the web site.
    Thanks,
    Elader

    I am having the same problem. I have an OEM Audigy 2 that came with my Dell Dimension 4600 PC. I just bought it in September 2004 It also has a ATI Radeon 9800 Pro, just like above.
    I get occasional pops in Halo. I use hardware accelerated sound and EAX enabled. In Tribes 2, I there aren't any pops, but there is another shrill, shrieking type sound that plays very loudly. It occurs randomly. It doesn't affect game, its not that frequent, but its very annoying none the less
    My Specs
    Dell Dimension 4600
    CPU 2.8Ghz Pentium 4 800Mhz FSB
    52MB dual channel DDR 400Mhz
    ATI Radeon 9800 Pro 28MB DDR
    Audigy 2
    Dell 5650 00 watt 5. Speakers
    I have tried using several drivers, the ones from the Dell CD, the latest ones from this website.
    I tried using these drivers http://kxproject.lugosoft.com/index.php?skip=
    They work pretty good, I didn't get any sound glitches, but they lack EAX support.
    Long story short, I went back and forth between drivers testing them out and am currently just using the original OEM drivers from the CD, they work the best. There are slight annoyances with the updated drivers that I could deal with, but they don't fix the sound quality problems in my games.

  • Audigy 2 ZS: Very little rear speaker so

    I have Audigy 2 ZS soundcard, Logitech X-530 speakers, on Windows Vista 32 bit. I can't seem to get much sound out of the rear speakers. If I turn the CMSS slider all the way to the left (rear) it basically turns the sound off. There is a very little sound coming from the rear speakers, so I know they're hooked up.
    I saw something about speaker calibrator--is there something I can use for that? I'm guessing that Creative doesn't provide speaker calibrator on Vista? Is there some way I can calibrate my speakers, or is it possible there is something else wrong?
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    Difficult question, huh? If you have any ideas for what causes this problem please help. I think that uninstalling & reinstalling Audigy's drivers is not a solution!

  • Audigy 2 ZS crashes my comp

    Here is the scoop, I bought and Audigy 2 Value and thing popped and cracked all the time so I took it back and paid the extra cash to go ZS. First of all I uninstalled the Audigy 2 Value software before I put in the Audigy 2 ZS. So I install the Audigy 2 ZS drivers from the CD and do the auto upade from the creative website and think I am all ready to go. Now I crash in windows all the time, it seems to be tottaly random. I took the card out and my system is stable, no problems what so ever. So I get driver cleaner and boot into safe mode and clean out all the creative drivers and put the Audigy 2 ZS in another PCI slot and reloaded and updated the drivers and still get the same problem. After my computer reboots I get an eroor msg that says a hardware device failed, when my comp reboots if I am listening to music it loops a second or so of sound a couple times before reboot. I have done everything I need to do in the BIOS, I know it is not a power issue and the wierd thing is that I can play games with EAX on and the sound quality on high for hours and my computer will not crash, it seems to only happen when I am in the OS so I have come to the conclusion that the card is fine there is just some sort of driver issure or something going on. Does anyone have any suggestions or have/had this problem?
    Thanks.
    BTW both my Audigy and 2 Value had no problems in my computer what so ever.Message Edited by Mott on 0-24-2005 2:4 AM

    Um just a real quick assessment for ya read through this, i just posted it for this guy. There may be something in here that could help while you wait for some else to give you full system cheak list and/or trouble shooting guide.
    http://forums.creative.com/creativel...essage.id=3488

  • Audigy 2NX USB Root Hub Prob

    Hopefully someone here will have some suggestions to help resolve my issue.
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    That in itself is an issue, but because not all of my USB devices are in use simultaneously, it hasn't previously been an issue.
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    Both my Audigy 2NX and a four-port self-powered USB 2.0 hub are on one USB Root Hub. The four port hub has my two printers connected to it.
    The issue is that when I use my laserjet printer, it disables the Audigy 2NX. The Audigy normally comes back up after the printer has gone back into sleep mode.
    However, if I am playing a game when the printer is used (I share it on a wireless home network) it disables the Audigy and it can only be brought back up by restarting the computer.
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    My next step is to uninstall the Audigy 2NX completely from my system, and then re-install from the base drivers.
    My question is; does anyone know how to force devices to install to a specific and/or different root hub outside of their physical connection? An .ini edit or perhaps a driver edit's
    Thanks in advance for any help.

    I have an Audigy 2 NX myself, and I found it works best off of a direct root usb port (not off a hub). The problem is that on most computers 2 USB ports share hub. Which is why you are having that comflict.
    My conflict doesn't happen there, it was on the mouse at first, now it's on an external IDE Adapter i'm using.
    All I do is unplug the IDE adaptor when it stops working, waiting a few seconds, then plugging it back in.
    So what I suggest is to do like I did, and switch what ports things are plugged into until it's something that can plug & unplug with no real issues.
    Why this happens, in opinion, is that there just isn't enough power getting to all the usb ports when there's alot of stuff plugged into them. My limit seems to be 7 items, even though most of them are lower power stuff, mouse, joysticks. I do have a 3.5" hd in a case, which is self powered, and the ide adaptor which is self powered, and the audigy 2 nx, which is, as you know, self powered. I can plug another item in, but anymore after that will knock my ide adaptor. and i still have usb ports i'm not even using. oh, the joysticks are on a hub which is where I usually plug another item in, either my mp3 player or thumbdri've.
    I think it most likely an electric problem, and that it only affects people with faulty usb componets or something. I haven't heard of it being widespread or specific chipset/usb controller problem. Can't think of anything else it could be, but i'm not an electrition.
    Sorry i could be of much help, but maybe you can at least make it less of a bother to deal with.
    good luck

  • Audigy Platinum eX External Bay is not work

    So I posted a few days ago with this same problem. My external bay is not working, and not even getting power. I uninstalled my Audigy, removed the card and put it in a different PCI slot. Then I reinstalled it. I also unplugged all cables and then put them back in to make sure they are well attached. Still I have problems, and the external bay is useless and unpowered. Anyone have any ideas?

    LoopyG,
    If you have done all of these steps and you are still not getting any power from the dri've bay then you will probably want to contact Technical Support to arrange repairs. Their contact page is: http://us.creative.com/support/custsup.
    Jeremy

  • Audigy2 WDM Uninstall or Microphone in Cubase

    Well now - the probem is in 2 things - first i installed the beta drivers - they maked a WDM version of driver - with that version - i cannot sing in my microphone when using cubase sx in minimized mode either "release asio driver in background" is checked or not .
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    SO now / i turn my comp on - and see - AlliLuyya! - Audigy audio Processor WDM driver found .
    Help me please to get rid of it .or say something about that problem with microphone.
    sorry for my English , im from Russia.

    grand-funk wrote:
    Well now - the probem is in 2 things - first i installed the beta drivers - they maked a WDM version of driver - with that version - i cannot sing in my microphone when using cubase sx in minimized mode either "release asio driver in background" is checked or not . 2. Second problem that i want my card cd supplied old drivers back - that are not WDM . BUT I CANT UNINSTALL THAT Audigy Audio Processor WDM from my system .i tried a lot . i deleted alll files which were linked with the device from my system32 folder ? with Reg cool i had searched and deleted all lines which were containing "creative ,audigy , audio processor , emu0kx , wdminf) SO now / i turn my comp on - and see - AlliLuyya! - Audigy audio Processor WDM driver found . Help me please to get rid of it .or say something about that problem with microphone. sorry for my English , im from Russia.
    WDM (and ASIO) driver is allways installed by the Creative driver installer. You may end up to some troubles by 'trying to remove'/'removing' it (eg. WDM drivers) from the system. WDM driver present has normally no affect in software like Cubase SX.
    Are you sure you understand what 'are you doing' / 'you need to do' to get Cubase working with your card/drivers? Just install your old/previous drivers using ctzapxx.exe (search this file from installation package). You can remove the present drivers before reinstallation process if old setup does not install over the newer ones.
    BTW: Cubase SX/Audigy2 works best with Creative ASIO drivers. So, why not use them?
    jutapa

  • Audigy 1, it works!

    It works with my K8T perfectly!
    This is how did it. Also I do use a Dutch version of windows so I have to secondguess how
    things are named in the English version. So if the naming strikes you as a bit odd then use
    you're brain and imagination, that's what it's there for!
    First, get all the latest drivers from here:
    http://nl.europe.creative.com/support/drivers/eula.asp?id=7080
    The patch for those drivers here:
    http://nl.europe.creative.com/support/drivers/eula.asp?id=7643
    And the newdrivers for the software that goes along with it all here:
    http://nl.europe.creative.com/support/drivers/product.asp?bypass=1&category=2&os=10&driverla
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    Second, you have to remove the old drivers from the computers devicemanager.
    Look in the device manager-->sound, video and games-->creative tab, right click on creative
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