Unit cannot detect incoming fax signal

I have separate fax line. Am using HP M127fn. I can send faxes but cannot receive. Report prints out with Result - No Fax Detected.
When I run tax text the top 4 indicators all say 'Pass'
The report that shows all the currrent fax settings indicates 'Block Faxes' = On. Is that the issue? If so, how do I change that setting?
Normano

Hello @normano,
Welcome to the HP Forums!
I understand you're unable to receive faxes using Laserjet M127fn. I will do my best to assist you! Has anything recently changed on your fax line? I also need to find out what exactly is on this phone line. Could you please list everything on this post.
Is the fax cord plugged into 1-line or 2-ext at the back of your printer. I would recommend following this entire HP document on Cannot Send or Receive Faxes.
Leaving the block faxes on is fine. If you setup this feature, it will keep blocking numbers you put in the printer. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
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Rings before answering value for the fax device to 2 rings in Shared Fax Service Manager.
Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
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AndriesF wrote:
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