Unit showing iTunes and USB cable only and iTouch is "frozen"
Here is how I cleared this up and got the unit working again after downloading and installing 2.2.1 and hosing up the unit. Some of these steps may not have been needed, but it worked for me!
Loaded iTunes to another pc (Windows XP). Opened iTunes and connected the unit via a usb and now iTunes did recognize my unit. My regular machine would not even do that! iTunes said a unit that was in "recovery mode" and you could not use it with iTunes until it was "reset". So I clicked on "reset" and got connected with the download on Apple and it started downloading the files necessary, it said. Found out later it was the 2.2.1 upgrade. Anyway after several hours the download finished. I then held down the "shift" key and clicked "restore" at the same time and a window opened and I had to search for the download which was in "document and settings, owner, application data, Apple Computer then iPod software update and there was the file. I opened that and it started working on the iTouch. After it completed, I moved the unit to my regular pc and it then recognized my unit and I hit restore again (I am a little hazy about this step because I got real excited when the unit was recognized, but if you get his far I think you can figure it out) and it set my unit back to it's old self. I then had to resync the music, applications etc.
So far everything is now working. If you have any questions, please yell. I have written this in a hurry and maybe some of it does not make sense.
I am not familiar with error 18. This article is my goto for all error codes
http://support.apple.com/kb/TS3694
When you see iTunes and the USB icon, you have to restore it. You may have to place it into recovery mode. Follow the instructions here if so.
http://support.apple.com/kb/HT1808
Similar Messages
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I Phone Locked with ITunes Logo & USB Cable only showing
Hi
I brought my wife an IPhone 4S yesterday and checked with the sales guy in 02 that I can run two accounts off the same laptop as I have an IPhone as well, which he said would be fine.
However the new IPhone required an updated version, which I downloaded and then the new IPhone locked up with the ITunes Logo and the USB Cable showing. Have tried restoring but it keeps saying it needs to download the newest version iOS 5.1.1 which takes over an hour to download, but I already have the newest version dowloaded.
Please help Very Annoying!http://support.apple.com/kb/HT1808
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ive turned it on and off but nothing is changing
That implies that it's gone into recovery mode : http://support.apple.com/kb/ht1808
You will need to do as the image indicates and connect it to you computer's iTunes, you should then be able to reset the iPad and restore/resync your content to it -
I just tried updating the most recent software on my 3GS (on my Mac) but it said the updated on my phone failed. Now my phone is frozen and only showing the itunes logo and USB cable. When I connect to the USB lead, its says: iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.
Have I lost all the data on my phone?
What should I do?
Help!
MThe iTunes logo and cable indicates that your iPad has gone into recovery mode : http://support.apple.com/kb/ht1808
For the 3004 error code does the troubleshooting for it on the page that you posted from not help ? -
After I upgraded my iPad 2 to 6.1.3 I now have a itunes logo and USB cable showing. What has happened? What do I do to get by this. I can not shut the iPad down at all.
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Plugged in my Apple tv to tv and light flashing non stop.Tv screen showing iTunes logo and USB cable.Not responding to anything
Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore. -
hello i have a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing at the logo. If anyone knows what it is and what i should do please get back to me as soon as possible many thanks.
http://support.apple.com/kb/HT1808
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when ipod is switched on the screen shows a usb cable symbol and itunes symbol, and it wont let me switch it on even though it is fully charged up, why is this?
It is either an erased iPod or an iPod that has a problem. The screen is telling you to connect the iPod to your computer via the USB cable and restore via iTunes. For how to restore see:
iTunes: Backing up, updating, and restoring iOS software -
I tried to update iphone 4 to the 5.1 version. After installing on computer, connected to update phone. Phone will not come back on, showing itunes logo and usb cable. Please help
Hi ..
Help here > iOS: Unable to update or restore -
what can i do when my iphone 4 doesnt respond to anything and all it shows is the usb cable under the blue itunes icon?
try using iTunes
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while opening my iphone 4 it shows itunes logo and usb cable and stucks there, while opening my iphone 4 it shows itunes logo and usb cable and stucks there
It's in recovery mode. Plug it into your computer running iTunes and restore it.
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HT201412 it shows itunes logo and usb cable with arrow after that it switch off itself
iPAD shows itunes logo and usb cable with arrow after that it switch off itself
If the Restore doesn't work, force your iPad into Recovery Mode:
1. Turn off iPad
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
i was trying to update my iphone 3gs to ios 6 and then on my iphone screen comes up with a itune logo and usb cable i tryed turning it of conecting it back to the computer and notting happens what do i do how do i fix this problem
mine has done the same thing. itunes isnt even recognizing that my phone is plugged in.
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Help my iphone is frozen in a screen with iphone logo and usb cable. Happened while I was updatting.
plug it in youre computer and hold the power button and the home button for 30 seconds and then it should have a blck sctreen then press the on button for 15 seconds and an apple logo shoul appear. please answer my problem.
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tried synching iphone for the first time on new PC and got error followed by itunes logo and USB cable picture. No idea what went wrong and now phone is in this screen locked. please help!
I tried connecting to iTunes and neither the PC nor iTunes recognizes the device. I went through all the troubleshooting on the Apple website for this issue and nothing worked. I've reinstalled iTunes, the driver, everything and still can't get either the PC or iTunes to recognize the phone. I don't know what else to do :-( any help or suggestions are highly appreciated!
I would hate to have lost all my info, especially contacts and calendar items since I have no idea what was backed up prior to the phone getting locked on this screen. I've been told that my only option is to go to the phone carrier and they will reset it for me, but that means it will wipe out all the info.
I hope someone has a fix other than that one.
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