Unity 4.2(1.0) delayed messages

Question

We have customer who are having issues of delayed delivery of voicemails.. sometimes days...
The problem is that Unity holds some voicemails for days before releasing them. Some users saying that after return from holiday, they clear down all voicemails and then the following day they get some from a few days ago.
I have restarted the server and MTA service but this issue seems to return after few days.
Any idea what could be the issue or is there a bug in this version?
Help would be much appreciated.
Thanks

Answer 1

this is the text for the Cisco Unity 4.2(1) Engineering Special 173 (I also reported the broken link that you saw earlier):
Release Notes for 4.2(1) Engineering Special 173
System Requirements
Overview
Engineering Special Installation Instructions
Post Installation Steps
New Options and Features
Uninstall Instructions
Resolved Defects
System Requirements
This Engineering Special (patch) requires Cisco Unity 4.2(1) and needs to be installed on both Primary and Secondary Cisco Unity failover servers in the case of a failover configuration.
Overview
A complete list of defects addressed by this Engineering Special can be found in the section titled Resolved Defects. This Engineering Special is a roll-up of the following Engineering Specials and service patches:
ES172, ES171, ES170, ES169, ES168, ES167, ES166, ES165, ES164, ES163, ES162, ES161, ES160, ES159, ES158, ES157, ES155, ES153, ES152, ES150, ES149, ES148, ES147, ES146, ES145, ES144, ES143, ES142, ES140, ES139, ES137, ES135, ES134, ES133, ES132, ES131, ES130, ES129, ES127, ES126, ES125, ES123, ES122, ES121, ES120, ES119, ES118, ES117, ES116, ES115, ES114, ES113, ES112, ES111, ES110, ES109, ES108, ES107, ES106, ES105, ES104, ES103, ES102, ES101, ES100, ES99, ES98, ES97, ES96, ES95, ES94, ES93, ES92, ES91, ES89, ES88, ES87, ES86, ES85, ES84, ES83, ES82, ES81, ES80, ES79, ES78, ES77, ES76, ES75, ES73, ES72, ES71, ES70, ES69, ES68, ES67, ES66, ES64, ES63, ES62, ES61, ES59, ES58, ES57, ES56, ES55, ES54, ES53, ES52, ES51, ES50, ES49, ES48, ES47, ES46, ES44, ES43, ES42, ES41, ES40, ES39, ES38, ES37, ES36, ES35, ES34, ES33, ES32, ES31, ES30, ES28, ES27, ES26, ES25, ES24, ES23, ES22, ES20, ES19, ES18, ES17, ES16, ES15, ES14, ES13, ES12, ES11, ES10, ES9, ES8, ES6, ES5, ES4, ES3, ES2, ES1
Engineering Special Installation Instructions
Logon to the Cisco Unity server console either directly (physical console) or via VNC (do not use Terminal Services / Remote Desktop)
Double click the executable install file CU4.2(1)_ES173.exe
Step through the installation wizard clicking 'Next' as appropriate
Once the installation has completed select the option to reboot the Cisco Unity server
Post Installation Steps
1) This patch must be installed after applying this Engineering Special, available here for download: Other non-Cisco Unity Patch 70.
This patch installs new prompts to provide a warning when the Reply-All recipient list either contains a PDL or is above a threshold.
2) These steps must be applied after applying this Engineering Special:
a. Stop Tomcat service.
b. Delete only the files in
\CommServer\cscoserv\Tomcat\work\Standalone\localhost\ciscopca directory.
c. Restart Tomcat service.
3) Customers using the Blackberry feature with Cisco Unity must apply this patch on the Blackberry server after applying this Engineering Special, available here for download: Other non-Cisco Unity Patch 76.
4) Customers with systems based in Australia shall be affected by the Daylight Saving Time changes introduced by the Australian Gov't across several of their territories. The changes cause systems to report incorrect time stamps and to resolve them patches from Microsoft and Sun Microsystems must be applied after applying this engineering special:
Sun Microsystems patch:
a. Download the TZUpdater 1.2.2 or later from here: TZ Updater to the Cisco Unity system.
b. Stop the Tomcat service.
c. Unzip the contents to the same folder, file extracted tzupdater.jar
d. Open a CMD window and change directories to where tzupdater.jar is located
e. Enter "%JAVA_HOME%\jre\bin\java -jar tzupdater.jar -u -v -bc" and press enter. The output should be similar to this:
- java.home: E:\CommServer\cscoserv\Java2SDK\jre
- java.vendor: Sun Microsystems Inc.
- java.version: 1.4.2_13
- JRE time zone data version: tzdata2006g
- Embedded time zone data version: tzdata2007h
- Extracting files... done.
- Making changes for JDK 1.1 compatibility... done.
- Renaming directories... done.
- Validating the new time zone data... done.
- Time zone data update is complete.
Windows Patch
Apply the relevant Windows patch (Windows 2003 SP1/SP2 or Windows 2000 SP4) to the following machines:
a. Each Cisco Unity Server
b. Each Cisco Unity Bridge
c. All servers hosting Microsoft Exchange or Lotus Domino housing a mailbox of a Cisco Unity subscriber
d. The Cisco Unity partner mail server
e. Each Exchange server with the Internet Voice Connector installed
f. Each domain controller in an Active Directory (AD) domain with a Cisco Unity server
g. Each global catalog server within the AD forest where Cisco Unity is present
The Windows 2003 SP1/SP2 patch may be obtained directly from Microsoft under Knowledge Base article 955839. The Windows 2000 SP4 patch, KB article 942763, is only available to customers with a Microsoft Extended Hotfix Service Agreement for Windows 2000.
Defect: CSCsm32946, CSCtc11035
4) Customer sites where Cisco Unity integrated with multiple PIMG devices is failing to start after Microsoft hotfix MS08-037 - KB 953230 was applied must do the following after applying this Engineering Special:
a) Open and close the Manage Integrations (UTIM) utility.
b) Reboot the Cisco Unity server for the changes to take affect.
Defect: CSCsv54175
New Options and Features
The following sections detail how to enable new options and features that are supported by this ES. Prior to following these steps, you must first install the ES as per the above Engineering Special Installation Instructions section
1) Customers wishing to change the number of Microsoft Exchange mailstores Cisco Unity supports, shall need to modify the registry key found here:
[\HKLM\Software\Active Voice\AvWm\1.00]
Registry Key Name: Max Stores
Registry Key Type: DWORD
Registry Key Default Value: 250
Other Settings:
After changing the number of mailstores to support, stop Cisco Unity and the CuMdbStoreMonitor service and then re-start Cisco Unity.
Defect: CSCsu03848
2) Customer's wishing to enable the enhanced Cross-server login functionality shall need to upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Networking - Allow Transfer Override on Cross-server Transfer Handoff and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsd69934
3) Customer's wishing to enable the enhanced functionality for transfers to alternate contact numbers shall need to upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Conversation - ACN Follows Current Transfer Rule and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsi02306
4) Customers wishing to enable the functionality to prevent accidentally reply-all to PDLs shall need to upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Conversation - Reply-to-All Warning and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsi01131
5) Customer's experiencing issues with cross-server transfers to VPIM, Bridge or AMIS subscribers under the conditions listed below should consider enabling this functionality:
- Cisco Unity A and Cisco Unity B are two servers in the same directory and dialing domain.
- Cisco Unity A has a VPIM (or Bridge or AMIS) Delivery Location configured for remote location X.
- Cisco Unity A has a VPIM (or Bridge or AMIS) Subscriber (SubExt) associated with the Delivery Location.
- Cisco Unity B, on the SA Dialing Domain page, "Cross-server transfer: Pass control to the called subscriber's Cisco Unity server" is enabled.
In these conditions, if a caller calls Cisco Unity B and enters the id of SubExt, Cisco Unity B will prompt "One moment please", then immediately "You cannot be transferred now" and the caller will be returned to the previous conversation state.
Upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Networking - Cross-server Transfer Behavior for External Subscribers and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsh56194
6) Customers wishing to set the pre-pended and post-pended digits to any extension that a caller may dial while listening to the greeting for a Call Handler or Subscriber shall need to upgrade to the latest version of the Bulk Edit Utility.
Launch the Bulk Edit Utility and perform topic search in the Help file for instructions on how to set the pre-pend and post-pend digits for Callhandlers and Subscribers.
Defect: CSCse16249
Uninstall Instructions
On the Cisco Unity server console browse to the X:\CommServer\EngineeringSpecialBackup\ folder
Search for the folder called CU4.2(1)_ES173
Double click the Restore.bat file and follow the instructions
Once the un-install completes reboot the Cisco Unity server
Resolved Defects
All defects listed below are included in this ES
Fixes introduced in CU4.2(1)_ES173
CSCsf27378
CSCsf27378 - Media Master fails to load with "not found" errors in PCA
CSCtc24189
CSCtc24189 - HTTP TRAP - CPCA TRaP record does not work
CSCsv30015
CSCsv30015 - Unity failing to connect to SQL causing Unity to stop working as expected
CSCsx94938
CSCsx94938 - Recording New Greetings causes a file lock condition
CSCta71728
CSCta71728 - Issue with ActiveX controls shipped with Unity PCA
CSCsz17586
CSCsz17586 - Unity Inbox timestamp incorrect for some time zones
CSCtc11035
CSCtc11035 - DST change for Western Australia
Fixes introduced in CU4.2(1)_ES172
CSCsz19418
CSCsz19418 - modify exclusion pattern so . (period) is allowed
CSCsi74619
CSCsi74619 - Conv - Empty-body TTS message can cause AV
CSCsy10773
CSCsy10773 - Intermittent License Corruption on double-byte Unity systems
Fixes introduced in CU4.2(1)_ES171
CSCsq76448
CSCsq76448 - primary active but ports unregistered after reboot when sec. offline
CSCsx67429
CSCsx67429 - modify exclusion pattern so _ (underscore) is allowed with Exchange
CSCsx95506
CSCsx95506 - Remove feedback link from CPCA and SA
Fixes introduced in CU4.2(1)_ES170
CSCsx20874
CSCsx20874 - Double-free in Event Log class can cause heap corruption, crash
Fixes introduced in CU4.2(1)_ES169
CSCsx20874
CSCsx20874 - Double-free in Event Log class can cause heap corruption, crash
Fixes introduced in CU4.2(1)_ES168
Fixes introduced in CU4.2(1)_ES167
CSCsv54175
CSCsv54175 - Unity has IP Port conflicts with DNS after MS08-037 installed.
CSCsw73149
CSCsw73149 - Unity not starting Unexpected result in CAvLic::QueryS. Unspecified error
Fixes introduced in CU4.2(1)_ES166
CSCsv37908
CSCsv37908 - If Interview Handler Question Skipped, Unity States Message Has No Audio
CSCsv10048
CSCsv10048 - DOM: Unity does not keep BusinessTelephoneNumber in sync
CSCsv93549
CSCsv93549 - Failover: FCW can fail if run after certain ESs applied
Fixes introduced in CU4.2(1)_ES165
CSCsm80598
CSCsm80598 - TdsProxy fails due to corrupted Performance Counter Registry
CSCso96540
CSCso96540 - Unity should write eventlog warning when MAPI stalls
CSCsd89417
CSCsd89417 - SA does not create a MWI device correctly in SQL
CSCsw19755
CSCsw19755 - Port MWI improvements, fixes, diags to 4.2 from 5.0 and 7.0
CSCsj35854
CSCsj35854 - AvWm - Request to port MAPI function diags
CSCsl48610
CSCsl48610 - Unity sends port 0 in SDP information
CSCsw25257
CSCsw25257 - Unity AD sync - offer setting to disable sync'ing Scope DL's
Fixes introduced in CU4.2(1)_ES164
CSCsh04473
CSCsh04473 - SA: Administrative Access report is empty
Fixes introduced in CU4.2(1)_ES163
CSCsv24693
CSCsv24693 - Missing stored procedures after running scripts in UnitydbEx
Fixes introduced in CU4.2(1)_ES162
CSCsr86345
CSCsr86345 - SA>Primary Location page is vulnerable to Cross Site Scripting
Fixes introduced in CU4.2(1)_ES161
CSCsr86971
CSCsr86971 - Anonymous Auth Logon page counts against the session count
CSCsr86943
CSCsr86943 - Authentication bypass w/ anonymous auth
Fixes introduced in CU4.2(1)_ES160
CSCsr91797
CSCsr91797 - AvLic diagnostics don't show Unity location being processed
Fixes introduced in CU4.2(1)_ES159
CSCsq80836
CSCsq80836 - AvDSAD: Syncing of ScopeDls causes performance problems.
Fixes introduced in CU4.2(1)_ES158
CSCsm46139
CSCsm46139 - CUOM voicemail test fails to deliver msg to inbox
CSCso28123
CSCso28123 - Unity repeats option to record message
Fixes introduced in CU4.2(1)_ES157
CSCse87865
CSCse87865 - Change greeting to CUBI subscriber will change all others to default
Fixes introduced in CU4.2(1)_ES155
CSCso69772
CSCso69772 - When sending message, if hang up after continuing, is not delivered
Fixes introduced in CU4.2(1)_ES153
CSCsm27607
CSCsm27607 - JPN: Message Locator cannot search messages
CSCsm09325
CSCsm09325 - Unnecessary Drafts folder in unexpected language is created in Outlook
CSCsd26042
CSCsd26042 - Realspeak engine buffer overflow results in email TTS failure
Fixes introduced in CU4.2(1)_ES152
CSCsm90314
CSCsm90314 - Dom: message notification re-sent on MWI Resync
Fixes introduced in CU4.2(1)_ES150
CSCsm97318
CSCsm97318 - ReportDb_log.ldf or TempLog.ldf fill disk, may cause failsafe
Fixes introduced in CU4.2(1)_ES149
CSCsm82003
CSCsm82003 - Streamsweeper logic deletes DB reference when it shouldn't
Fixes introduced in CU4.2(1)_ES148
CSCsi22389
CSCsi22389 - Virtual Bytes / Fragmentation in AvCsMgr
Fixes introduced in CU4.2(1)_ES147
CSCsm17318
CSCsm17318 - Unity can't set Continue adding names after each addressee from Web SA
Fixes introduced in CU4.2(1)_ES146
CSCsm32946
CSCsm32946 - DST Australia Unity: Update for Unity
Fixes introduced in CU4.2(1)_ES145
CSCsg90913
CSCsg90913 - Inconsistent subject line on subscriber to subscriber message
CSCsk56884
CSCsk56884 - Subscriber sign in should respect system first & inter digit dtmf delays
Fixes introduced in CU4.2(1)_ES144
CSCsm10385
CSCsm10385 - MWI Refresh/resync turns MWI Off for New Urgent Domino Msg
Fixes introduced in CU4.2(1)_ES143
Fixes introduced in CU4.2(1)_ES142
CSCsl79289
CSCsl79289 - MWI lengthy after Exchange Cluster Failover
Fixes introduced in CU4.2(1)_ES140
CSCsl59482
CSCsl59482 - VMO reports errors when form is published by not locally installed
Fixes introduced in CU4.2(1)_ES139
CSCsk79469
CSCsk79469 - DST: Venezuela
Fixes introduced in CU4.2(1)_ES137
CSCsl56254
CSCsl56254 - GC total resync should sync typically most important objects first
Fixes introduced in CU4.2(1)_ES135
CSCdx12345
CSCdx12345
Fixes introduced in CU4.2(1)_ES134
Fixes introduced in CU4.2(1)_ES133
CSCsh9258
CSCsh9258
CSCsf2633
CSCsf2633
CSCse7788
CSCse7788
CSCsg0314
CSCsg0314
Fixes introduced in CU4.2(1)_ES132
CSCsl10496
CSCsl10496 - Conversation Exception can cause Unity to ring-no-answer (RNA)
CSCsk88930
CSCsk88930 - Duplicate Alias can cause system to become unresponsive
Fixes introduced in CU4.2(1)_ES131
CSCsh61500
CSCsh61500 - Can't forward Domino msgs without an intro via TUI with streamlined conv
Fixes introduced in CU4.2(1)_ES130
Fixes introduced in CU4.2(1)_ES129
CSCsi43057
CSCsi43057 - Heap Corruption in Miu during ASR cleanup
CSCsk67827
CSCsk67827 - MWI's may fail for PIMG integrations greater than the first integration.
Fixes introduced in CU4.2(1)_ES127
CSCsd16651
CSCsd16651 - When invalid password entered at known extension, do not prompt for ID
Fixes introduced in CU4.2(1)_ES126
CSCsk08880
CSCsk08880 - SA: SA use causes memory spikes/leak in AvCsMgr process
Fixes introduced in CU4.2(1)_ES125
CSCsk08880
CSCsk08880 - SA: SA use causes memory spikes/leak in AvCsMgr process
Fixes introduced in CU4.2(1)_ES123
CSCsj76543
CSCsj76543 - No audio if SIP call not cleared correctly, UDP port re-used
Fixes introduced in CU4.2(1)_ES122
CSCsd93217
CSCsd93217 - Cross box login SIP not functioning
Fixes introduced in CU4.2(1)_ES121
CSCsj53656
CSCsj53656 - New Call Routing Rules Should be disabled by default
CSCsh15836
CSCsh15836 - Unity 4.1.1 multiple admin adding call routing rules get mixed
CSCsc8690
CSCsc8690
CSCsi1374
CSCsi1374
CSCsg4933
CSCsg4933
Fixes introduced in CU4.2(1)_ES120
CSCsc51996
CSCsc51996 - DInterop-Interop subs on member servers not deleted from Global sub tbl
CSCsf10680
CSCsf10680 - DOM: deleted Domino users are not removed from GlobalSubscriber table
Fixes introduced in CU4.2(1)_ES119
CSCsj80282
CSCsj80282 - User name with Apostrophe will generate error
Fixes introduced in CU4.2(1)_ES118
CSCsj81527
CSCsj81527 - Unity Inbox: time stamp adjustment not valid for DST change in 2007 NZ
CSCsh35828
CSCsh35828 - Unity Inbox: time stamp adjustment not valid for DST change in 2007
Fixes introduced in CU4.2(1)_ES117
CSCse77587
CSCse77587 - TMP files in Unity Message Store account's temp folder fill drive
Fixes introduced in CU4.2(1)_ES116
Fixes introduced in CU4.2(1)_ES115
Fixes introduced in CU4.2(1)_ES114
Fixes introduced in CU4.2(1)_ES113
Fixes introduced in CU4.2(1)_ES112
CSCsj57251
CSCsj57251 - Errors during Play Speed Adj with g.711 to g.729a conversion
Fixes introduced in CU4.2(1)_ES111
CSCsi73888
CSCsi73888 - PCA Unity4.2.1- UK language reverse day with month in Alternate Greeting
Fixes introduced in CU4.2(1)_ES110
CSCsd39975
CSCsd39975 - PCA cannot read or write to database when JDBC connections are refused
Fixes introduced in CU4.2(1)_ES109
CSCsi76164
CSCsi76164 - DOM: Msg sent to a sub even if deleted from reply to all recipient list
Fixes introduced in CU4.2(1)_ES108
CSCsj16707
CSCsj16707 - Crossbox showing event log warnings on caller disconnect
CSCsj03459
CSCsj03459 - Streamlined Conversations are inconsistent
Fixes introduced in CU4.2(1)_ES107
CSCsg76524
CSCsg76524 - BusinessLogicManagerSvr.dll violates DLLMain rules and causes deadlock
Fixes introduced in CU4.2(1)_ES106
Fixes introduced in CU4.2(1)_ES105
Fixes introduced in CU4.2(1)_ES104
CSCsi95296
CSCsi95296 - Optional Conversion Help (Zero for Help) is not functioning
Fixes introduced in CU4.2(1)_ES103
CSCsi88008
CSCsi88008 - AvConcCVMENU006.wav causes call to terminate prematurely
Fixes introduced in CU4.2(1)_ES102
Fixes introduced in CU4.2(1)_ES101
CSCsi98311
CSCsi98311 - PIMG: Notifier should disable port when PIMG unavailable
Fixes introduced in CU4.2(1)_ES100
Fixes introduced in CU4.2(1)_ES99
CSCsi77374
CSCsi77374 - Unity Mobile Messaging Cannot Handle Spaces
Fixes introduced in CU4.2(1)_ES98
CSCsd46384
CSCsd46384 - NodeMgr gives error in Eventlog: DeleteFile() fails with 80070020
Fixes introduced in CU4.2(1)_ES97
CSCsi85034
CSCsi85034 - Extension remapping fails for calling # with SIP Fwd'd calls
Fixes introduced in CU4.2(1)_ES96
Fixes introduced in CU4.2(1)_ES95
CSCsi64012
CSCsi64012 - FCW fails to verify SQL is installed with WS03 3SP2
Fixes introduced in CU4.2(1)_ES94
CSCsi86913
CSCsi86913 - Crossbox: No configurable timeout for digits received during transfer
Fixes introduced in CU4.2(1)_ES93
CSCsi82851
CSCsi82851 - Crossbox: transfer fails with Handoff Response = ##
Fixes introduced in CU4.2(1)_ES92
Fixes introduced in CU4.2(1)_ES91
CSCsh94992
CSCsh94992 - Domino NDN causes Unity crash
Fixes introduced in CU4.2(1)_ES89
CSCsi69607
CSCsi69607 - MIU fails to initialize TTS on Win2003 SP2.
Fixes introduced in CU4.2(1)_ES88
CSCsd76986
CSCsd76986 - Unity MTA Counter Do not Increment in Performance Monitor
Fixes introduced in CU4.2(1)_ES87
Fixes introduced in CU4.2(1)_ES86
CSCsg49334
CSCsg49334 - License Pooling does not work between Unity 4x and 5x versions.
Fixes introduced in CU4.2(1)_ES85
CSCsi56850
CSCsi56850 - Crash in AvCsMgr while loading Event Log
Fixes introduced in CU4.2(1)_ES84
CSCsg64120
CSCsg64120 - Unity MWI resync performance needs improvement
Fixes introduced in CU4.2(1)_ES83
Fixes introduced in CU4.2(1)_ES82
CSCsd75873
CSCsd75873 - Miu exception under load referencing MiuCall without lock
CSCsd75912
CSCsd75912 - AvWav errors during 144 port load
CSCsi16038
CSCsi16038 - Heap Corruption in UnitySipStack.dll
CSCsi19521
CSCsi19521 - Unity 4.2ES - Allow 144 ports
Fixes introduced in CU4.2(1)_ES81
CSCsi13742
CSCsi13742 - Exception with variant holding a date
Fixes introduced in CU4.2(1)_ES80
CSCsi16038
CSCsi16038 - Heap Corruption in UnitySipStack.dll
Fixes introduced in CU4.2(1)_ES79
CSCsi02306
CSCsi02306 - ACN should follow the active transfer rule
CSCsi01131
CSCsi01131 - Unity should prevent occurrences of accidental reply-all to PDLs
CSCsi01116
CSCsi01116 - sub restricted from sending to PDLs can still reply-all to PDLs
CSCsf14610
CSCsf14610 - Reply-To-All to a large number of recipients can cause delays..
CSCsg52066
CSCsg52066 - Subscriber not able to toggle between Standard and Alternate greeting
Fixes introduced in CU4.2(1)_ES78
CSCsh35894
CSCsh35894 - MWI doesn't work for VPT added Unity subscribers
Fixes introduced in CU4.2(1)_ES77
CSCsi04112