Unity 7 to Unity Connection 8

this is a design question and best way to go about doing this:
we have Unity 7 voicemail only in it's own domain on box exchange. we have a total of 5 servers like this connected together around the world.
we want to move to Unity Connection HA at all thye sites and network digitally. We want to integrate to their existing corporate domain. we must preserve greetings and passwords and callhandlers but not voicemail. what and how do we do this.

COBRAS cannot maintain passwords since Microsoft AD stores them in a one-way hash. Cisco's documentation says this:
Passwords for Cisco Unity web applications cannot be exported because they are stored in Active Directory. When you create new user accounts by importing data, every account will get the same password, which is the password in the template that you specify when you import data.
You can have internal user accounts in Unity Connection; or syncronize them to UCM or Microsoft AD through AXL or LDAP respectively after import. Unlike Unity, Unity Connection is read-only with LDAP so the schema extensions are no longer relevent.
I'm not sure what your migration strategy is; however, it is possible to digitally network a Unity 8 site (i.e. you would have to upgrade those first) to Unity Connection 8 site. The Design Guide has a whole chapter on this: Migrating from Cisco Unity to Cisco Unity Connection 8.x. You may want to spend some time reading that and deciding on the best course of action.

Similar Messages

  • Unity Connection 7 with overlapping extension

    Hello everybody,
    I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
    But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
    But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
    Please, anyone could advise me how can I proceed with this configuration?
    Thank you!!!

    Hello,
    I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
    For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
    But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
    Thank you very much!!!
    Bruno

  • Unity Connection integration with Outlook problem.

    Hello,
    We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
    The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
    How can i perform that?
    Thanks

    Hi Ahmed,
    What you are wanting is not available with CUC 7.x "Accept and Relay"
    In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
    You will want to look into CUC 8.5;
    New Features for Cisco Unity Connection Version 8.5
    • Unified messaging with Microsoft Exchange 2010:
    • Voice messages are synchronized with the Exchange inbox.
    • MWI and message status are synchronized.
    • Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
    • You can enable unified messaging for specific users or all users.
    From this doc;
    http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
    Cheers!
    Rob

  • Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

    I have a customer who have  (2) Nortel Meridian 81 and (1) CS1000  for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a  Cisco UCM in their network today which is servicing their wireless phone users.
    UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
    I was looking at integration documents for Unity Connection using PIMG.
    In this  scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
    http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
    Appreciate any pointers/ help.

    Hi there,
    Just to add a note to the great tips from Hailey (+5 Hailey!)
    We are in the final stages of replacing our "old" Octel with Unity Connection, part of
    which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
    Centralized Voice Messaging
    Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
    various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
    Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
    centralized voice messaging is a function of the phone system and its inter-phone system networking,
    not voice mail. Connection will support centralized voice messaging as long as the phone system and its
    inter-phone system networking are properly configured.
    Setting Up a Nortel Meridian 1 Digital PIMG
    Integration with Cisco Unity Connection
    Attachments:
    cucwithnortel.pdf (308.1 K)
    Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
    Cheers!
    Rob

  • Voice Mail Ports Rejected in CUCM - Unity Connection

    Hi to all,
    I have a CUCM v9.1 cluster (1 Pub and 2 Subs) with two device pools (DP_Site_A and DP_Site_B), each DP has a call manager group that has the Subscriber for each site as the Primary CUCM Server in order of registration: DP_Site_A -> CMGroup_A ( 1° Sub_A and 2° Sub_B) ,
    DP_Site_B -> CMGroup_B ( 1° Sub_B and 2° Sub_A).
    The issue that I have is that when I configure the voice ports in the CUCM with either DP_Site_A or DP_Site_B I always get those ports as "Rejected" in the registration status BUT if i leave the DP for the voice ports as default they get registered and actually work fine with voice mails.
    My Unity Connection is v9.1 too.
    Any ideas about what can be causing this behavior??
    Thanks in advance for your help.

    Hi Alfonso,
    Can you check these settings in CUC for the "Secondary" CUCM (Sub) server config
    to make sure the Subs are listed as part of the SCCP registration;
    Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
    a. Under Cisco Unified Communications Manager Servers, click Add.
    b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
    # Table 6-16     Settings for the Cisco Unified Communications Manager Servers 
    # Field
    # Setting
    # Order
    # Enter the order of priority for the Cisco Unified CM server. The  lowest  number is the primary Cisco Unified CM server, the higher  numbers are  the secondary servers.
    # IP Address or Host Name
    # Enter the IP address (or host name) of the secondary Cisco Unified CM server.
    # Port
    # Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
    # TLS Port
    # Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
    # Server Type
    # Click Cisco Unified Communications Manager.
    http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html
    Cheers!
    Rob
    "Talk about a dream
    Try to make it real" 
    - Springsteen

  • Unity Connection Voice Mail Only- NO MWI template

    I am deploying a site with 8,000 mailboxes.  4,000 of those users are voice mail only without a telephone and will NOT require MWI.
    I can manually remove the MWI setting from each mailbox, but I am looking at either a BATCH CSV setting or a TEMPLATE that I can turn OFF mwi when creating the users.
    Any ideas?
    TIA

    Hi there,
    This setting change is available via Bulk Edit
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    Bulk Edit changed in 8.x from where it was accessed in 7.x.
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    If the user accounts that you want to edit in bulk do not all appear on  one Search page, check all applicable check boxes on the first page,  then go to the next page and check all applicable check boxes, and so  on, until you have selected all applicable users. Then select Bulk Edit.
    Step 2 On the Edit Caller Input page, change settings as applicable.
    Note The  Status message at the top of the Edit Caller Input page tells you how  many user accounts are being edited. Also note that the page is  populated only with the fields that you are allowed to edit in bulk  mode, and that the fields available for edit also depend on whether all  of the user accounts reside on the local server.
    Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
    Step 4 Select Submit.
    Step 5 If  applicable, continue to change settings for these user accounts on the  related pages available from the Edit menu. As you make changes on each  page, select Submit before going on to the next page to make additional changes.
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545
    Try a couple of test users first to come up with the exact plan.
    If you prefer you can also use Bulk Edit via .csv
    As a test here I tried the Bulk Edit and chose;
    User with Voicemail > Users referenced in this CSV file > Next
    This then allowed me to browse to an existing "basic" .csv that I had
    used to create a test user recently when playing with BAT. In this .csv
    I had one user named Bob Uncle with DN/ext 5126. So when I used this method
    the Bulk Edit tool (smart puppy ) selected only Bob Uncle for my edit choices
    and I was able to change the Disable MWI functionality for this user
    Again, please try manipulating some test users to perfect
    your methodology.
    I have attached the test .csv I used
    Cheers!
    Rob
    Attachments: buncletest Mailboxes.csv.zip (255 bytes)
    "Show a little faith, there's magic in the night" - Springsteen

  • Unity Connection Voice Mail ports

    Hi experts
    I hava simple question.
    I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
    i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
    then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
    Thanks

    Hi Jack,
    Can you try installing the cop file from the following link
    https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
    Although this bug fix is for installations with one CPU you can give it a try.
    HTH
    Manish

  • Unity Connection Voice Mail Issue

    Hi,
    I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
    I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
    When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
    However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
    I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
    I have run out of ideas...
    ===============================
    Here is a call trace from an internal call:
    CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
    Application, 1, 2003, AttemptForward
    State, 1, 2003, State - AttemptForward.cde!Dummy
    State, 1, 2003, Event is [NULL]
    Application, 1, 2003, PHTransfer
    State, 1, 2003, State - PHTransfer.cde!LoadInfo
    State, 1, 2003, Event is [TrueEvent]
    Application, 1, 2003, PHGreeting
    State, 1, 2003, State - PHGreeting.cde!PlayGreeting
    Display, 1, 2003, Call answered if needed
    Display, 1, 2003, Playing greeting for Subscriber:  hq2
    Display, 1, 2003, No DTMF received
    Display, 1, 2003, Playing greeting for Subscriber:  hq2
    State, 1, 2003, Event is [RecordMsgEvent]
    State, 1, 2003, State - PHGreeting.cde!RecordMsg
    State, 1, 2003, Event is [NULL]
    State, 1, 2003, State - PHGreeting.cde!RunEditMsg
    Application, 1, 2003, -->MessageEditing
    State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
    State, 1, 2003, Event is [EditMessageMenuEvent]
    State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
    State, 1, 2003, Event is [HangupEvent]
    State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
    State, 1, 2003, Event is [ManyEvent]
    State, 1, 2003, State - MessageEditing.cde!SendMsg
    State, 1, 2003, Event is [TrueEvent]
    State, 1, 2003, State - MessageEditing.cde!ConfirmSend
    State, 1, 2003, Event is [HangupEvent]
    Application, 1, 2003, <--MessageEditing
    State, 1, 2003, Event is [HangupEvent]
    Display, 1, 2003, Idle
    Display, 1, , Dialing (MWI) '2002'
    Display, 1, , Idle
    and here is a trace from an external (PSTN) call
    Trying 142.100.64.13, 5000 ... Open
    CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
    Application, 1, 911, AttemptForward
    State, 1, 911, State - AttemptForward.cde!Dummy
    State, 1, 911, Event is [NULL]
    Application, 1, 911, PHTransfer
    State, 1, 911, State - PHTransfer.cde!LoadInfo
    State, 1, 911, Event is [TrueEvent]
    Application, 1, 911, PHGreeting
    State, 1, 911, State - PHGreeting.cde!PlayGreeting
    Display, 1, 911, Call answered if needed
    Display, 1, 911, Playing greeting for Subscriber:  hq2
    Display, 1, 911, No DTMF received
    Display, 1, 911, Playing greeting for Subscriber:  hq2
    State, 1, 911, Event is [RecordMsgEvent]
    State, 1, 911, State - PHGreeting.cde!RecordMsg
    State, 1, 911, Event is [NULL]
    State, 1, 911, State - PHGreeting.cde!RunEditMsg
    Application, 1, 911, -->MessageEditing
    State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
    State, 1, 911, Event is [EditMessageMenuEvent]
    State, 1, 911, State - MessageEditing.cde!PlayEditMenu
    State, 1, 911, Event is [HangupEvent]
    State, 1, 911, State - MessageEditing.cde!CheckMsgLength
    State, 1, 911, Event is [NULL]
    Application, 1, 911, <--MessageEditing
    State, 1, 911, Event is [NULL]
    State, 1, 911, State - PHGreeting.cde!AfterMsg
    State, 1, 911, Event is [NULL]
    Display, 1, 911, Idle

    Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
    1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
    2. Make sure IP routing is OK between Unity and the voice gateway
    HTH,
    Chris

  • Jabber for Windows and Unity Connection Voice mail out of sync

    Hello all,
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    Symptom:
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    CSCuo46274
    Can be fixed, depends on releases, TAC offered me a fix in version 10.5(1)ES29

  • Unity Connection 8.6 not able to forward from extension (dial out)

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  • Unity Connection 8.6.2 Forward vm to another email address

    Hey team!
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    I think I have found what I am looking for.
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  • Call forward to unity connection call handler

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  • Unity Connection 8.6 call transfer to non-unity extension

      I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
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    Gene Keel                 

    In the greeting check this box:
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    also make sure the number entered by the call is allowed in Default System Transfer restriction table.

  • Licensing for Unity Connection after Upgrade from 8.5 to 9.1.2

    I upgraded my Unity connection from 8.5.1 to 9.1.2. ( my CUCM is still on 8.5.1) . I have 200 CUWL-STD ( 2200 DLUs), and 50 CUWL-PRO (850 DLUs) . Now I am working with Cisco to get a license file for Unity Connection and apply that to my ELM. I attached my licensing page for when I was in 8.5.1 . Just want to make sure if I will be getting enough license with that license file, or possibly I need to buy more. Someone told me that if I want to have users with mailbox I need to order more licenses since every user take one CUWL license.
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    Hi,
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    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/9_1_1/CUCM_BK_U0AE00F5_00_uct-admin-guide/CUCM_BK_U0AE00F5_00_uct-admin-guide_chapter_0100.html
    HTH
    Manish

  • Problem with uc-locale-en_GB-8.6.2.1-12.cop selection on unity connection cluster

    Hi All,
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    b. From the Tools menu, select Service Management.
    c. Under Critical Services, in the Connection Conversation Manager row, select Start.
    d. Wait for the service to start.
    e. Also under Critical Services, in the Connection Mixer row, select Start.
    f. Wait for the service to start.
    g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.
    Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1054157
    Cheers!
    Rob

  • Unity Connection 8.6.2 report error and issues

    Hello,
    I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
    User Phone login report, Outcall Billing Detail Report, others.
    CUC version is 8.6.2.20000-2
    Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to.  I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox.  Have locked down the system since but want to get better grip on this with the reports and traces.
    I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
    Here are some samples lines from Conversation Manager traces:
    00:32:46.399 HDR|02/04/2013 ,Significant
    00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
    00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
    00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
    00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
    00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
    00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber  555123 (Src/CsCallSubscriber.cpp 2969)
    00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details -  [].
    00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
    00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
    00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
    00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
    00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
    Thanks

    Hello ebergquist,
    As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command:  file get install *
    You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
    Once you receive the files you would need to check system-history.log, below is an example.
    =======================================
    Product Name -    Cisco Unity Connection
    Product Version - 8.5.1.12900-7
    Kernel Image -    2.6.9-89.0.20.EL
    =======================================
    02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
    02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
    Once you check the  time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
    If this bug is not the issue then you might want to take into consideration:
    1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
    2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
    Severity: Error
    App ID: CuReplicator
    Hit apply. Below is an example:
    Date: Feb 19 08:01:15
    Machine Name: LAB1111
    Severity: Error
    App ID: CuReplicator
    Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC :  UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication  %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
    3.Make sure that replication is working properly in the cluster. You can check them via the following commands:  showcuc cluster status    and   utils dbreplcation runtimestate
    For the TransferEx that you state changed to ceros ->  TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
    Those traces won't be enough you will have to additionally set: ConvSub, level 3   and  CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
    Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
    However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
    http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
    Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox.  This would speed up your search.
    So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
    Now if you get to the very beginning of the call you would see something like:
    Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
    In this example you see my test user callerID='2199'  calling the Pilot number 6789 which is the voicemail button
    calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
    The other approach is a rule out method between the Audit traces and the User Data Dump tool.
    So let's say you have a baseline document that states all of the Transfer numbers for all users.
    If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
    Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
    Best regards,
    David  Rojas
    Cisco TAC Support Engineer, Unity
    Email: [email protected]
    Phone: 1-407- 241-2965 ext 6406
    Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
    Cisco Worldwide Contact link is below for further reference.
    http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

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