Unity Alerting 7.01
Hey Netpros...I am running a single Unity 7.01 server in a UM environment. Over the weekend our Windows Admin rebooted the Exchange server. When I come in Monday morning, there was an issue with Unity stating that the message store was offline. I restarted the Unity service and the issue is cleared. Had I known there was an issue with communication between Unity and Exchange, I could have resolved this problem before the office opened......
So...is there an alert I can configure in Unity that will let me know via email or text when it can't communicate with the Excahnge mailstore??
Thanks!
Brett
Hi Brett,
The link for Unity 7.x is on the link below;
Event Monitoring Service (EMS) for Unity 4x/5x
http://www.ciscounitytools.com/Applications/Unity/EMS/EMS.html
Cheers!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727
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************** Exception Text **************
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException:
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--- End of inner exception stack trace ---
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--- End of inner exception stack trace ---
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at Microsoft.EnterpriseManagement.ConsoleFramework.ViewConstructor.BeginShow(ShowViewContext showViewContext, AsyncCallback callback, Object state)
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--- End of inner exception stack trace ---
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--- End of inner exception stack trace ---
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CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/en/Microsoft.Mom.UI.Common.resources.DLL
Microsoft.EnterpriseManagement.UI.Console.Common.resources
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/en/Microsoft.EnterpriseManagement.UI.Console.Common.resources.DLL
WindowsFormsIntegration
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsFormsIntegration/v4.0_4.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
Microsoft.EnterpriseManagement.UI.Controls
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.UI.Controls.DLL
Microsoft.EnterpriseManagement.UI.ViewFramework
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.UI.ViewFramework.DLL
PresentationFramework.Aero
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.Aero.dll
Microsoft.EnterpriseManagement.UI.Controls.resources
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/en/Microsoft.EnterpriseManagement.UI.Controls.resources.DLL
UIAutomationTypes
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/UIAutomationTypes/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationTypes.dll
PresentationFramework-SystemXml
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework-SystemXml/v4.0_4.0.0.0__b77a5c561934e089/PresentationFramework-SystemXml.dll
UIAutomationProvider
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/UIAutomationProvider/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationProvider.dll
PresentationFramework-SystemCore
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework-SystemCore/v4.0_4.0.0.0__b77a5c561934e089/PresentationFramework-SystemCore.dll
Microsoft.EnterpriseManagement.UI.Reporting
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.UI.Reporting.DLL
Microsoft.Mom.Isam.Interop
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.Mom.Isam.Interop.DLL
Microsoft.EnterpriseManagement.Core.resources
Assembly Version: 7.0.5000.0
Win32 Version: 7.5.3070.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/en/Microsoft.EnterpriseManagement.Core.resources.DLL
System.Data
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
Microsoft.EnterpriseManagement.Runtime
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.EnterpriseManagement.Runtime/7.0.5000.0__31bf3856ad364e35/Microsoft.EnterpriseManagement.Runtime.dll
Microsoft.EnterpriseManagement.UI.WizardFramework
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.UI.WizardFramework.DLL
Microsoft.EnterpriseManagement.Monitoring.UnitComponents
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.Monitoring.UnitComponents.DLL
Microsoft.EnterpriseManagement.Presentation.DataAccess.resources
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/en/Microsoft.EnterpriseManagement.Presentation.DataAccess.resources.DLL
Microsoft.EnterpriseManagement.UI.Reporting.resources
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/en/Microsoft.EnterpriseManagement.UI.Reporting.resources.DLL
Microsoft.EnterpriseManagement.UI.Administration.resources
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/en/Microsoft.EnterpriseManagement.UI.Administration.resources.DLL
PresentationFramework-SystemData
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework-SystemData/v4.0_4.0.0.0__b77a5c561934e089/PresentationFramework-SystemData.dll
System.Numerics
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
Microsoft.SystemCenter.Advisor.Common
Assembly Version: 7.0.5000.9
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.Presentation.Core.dll
Microsoft.SystemCenter.Advisor.UI
Assembly Version: 7.0.5000.9
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.Presentation.Core.dll
Microsoft.EnterpriseManagement.DiagramFx
Assembly Version: 7.1.1000.0
Win32 Version: 7.1.3840.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.DiagramFx.DLL
Microsoft.SystemCenter.Advisor.UI.resources
Assembly Version: 7.0.5000.9
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.Presentation.Core.dll
Microsoft.EnterpriseManagement.Monitoring.SyntheticTransaction.UnitComponents.Wpf
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.Presentation.Core.dll
Microsoft.EnterpriseManagement.Monitoring.ServiceLevel.Components
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.Presentation.Core.dll
Microsoft.SystemCenter.Visualization.Component.Library.WPF
Assembly Version: 7.0.5000.0
Win32 Version: 7.1.10226.0
CodeBase: file:///D:/Program%20Files/Microsoft%20System%20Center%202012%20R2/Operations%20Manager/Console/Microsoft.EnterpriseManagement.Presentation.Core.dll
Accessibility
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
Microsoft.GeneratedCode
Assembly Version: 1.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
Microsoft.ReportViewer.WinForms
Assembly Version: 11.0.0.0
Win32 Version: 11.0.2100.60 ((SQL11_RTM).120210-1846 )
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.ReportViewer.WinForms/11.0.0.0__89845dcd8080cc91/Microsoft.ReportViewer.WinForms.dll
System.Web.Services
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
============================
Crash error and details:
Error content:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: 35IX4XXD43DM0DHGBOU3ZAVYZVCIPHYK
Problem Signature 02: 7.1.10226.0
Problem Signature 03: 522a58ed
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.17929
Problem Signature 06: 4ffa57ca
Problem Signature 07: 2aa4
Problem Signature 08: 34
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.1.7601.2.1.0.400.8
Locale ID: 16393
Additional Information 1: eb61
Additional Information 2: eb613b33a7a25e3daead266f07bfdeb7
Additional Information 3: 4405
Additional Information 4: 4405e15216fd9fb173e974fe92b73f89
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
==============================================================Hi,
Just several ideas to be checked:
1. Please, verify the prerequisites of Operations Console listed by the following link:
http://technet.microsoft.com/en-us/library/dn249696.aspx
2. Install all the SCOM related system updates.
3. Clear SCOM Console cache:
http://systemcenter.no/?p=215
4. Try to clean up Ops Manager cache on SCOM Management server. To do this stop Microsoft Monitoring Agent service, navigate to SCOM installation path (by default, C:\Program Files\Microsoft System Center 2012 R2\Operations Manager\Server) and
delete Health Service State folder. Start Microsoft Monitoring Agent service afterwards.
5. If nothing helps, maybe try to reinstall SCOM Console.
Igor Savchenko, VIAcode Consulting LLC (http://www.viacode.com/) -
Low Memory Alert, Force quit applications, kernel task and apple.internetaccounts
Like the title says, im getting low memory alerts or a frozen computer. I am only running chrome and messages. After sorting through all of the threads about this problem, and watching my activity monitor, Kernel will take up 4.5 GB and com.apple.internetaccounts will take up 1.5-2 GB, which, with my other apps open and background crap will put me at 8GB and my computer attempts to commit suicide.
Any words of wisdom on how to deal with this mess? Or is rebooting my mac every 37 minutes the new norm?
Model Name: MacBook Pro
Model Identifier: MacBookPro9,2
Processor Name: Intel Core i7
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBP91.00D3.B08
SMC Version (system): 2.2f41
Serial Number (system): C1MJM0VZF447
Hardware UUID: 28F19F89-3791-558B-B4B8-38C3987FDF43
Sudden Motion Sensor:
State: EnabledAs of turning my computer on approx 10 minutes ago, system is normal.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:10:0
Disk Information:
APPLE HDD HTS541010A9E682 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.35 GB (886.32 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.sierrawireless.SWoCTool.plist
Launch Agents:
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[loaded] com.facebook.videochat.[redacted].plist
[loaded] com.google.keystone.agent.plist
[loaded] com.macpaw.CleanMyMac.helperTool.plist
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
User Login Items:
Caffeine
MyTunesController
Music Manager
Google Drive
HP Scheduler
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
MusicManager
Internet Plug-ins::
Flip4Mac WMV Plugin: Version: 2.4.1.4
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
CANONiMAGEGATEWAYLI: Version: 2.1.0.1
Flash Player: Version: 11.9.900.170 - SDK 10.6
CANONiMAGEGATEWAYDL: Version: 2.1.0.1
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.3.1
Silverlight: Version: 5.1.10411.0 - SDK 10.6
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
User Internet Plug-ins::
Unity Web Player: Version: UnityPlayer version 2.6.1f3
Google Earth Web Plug-in: Version: 7.1
Bad Fonts:
None
Old applications:
FacebookVideoCalling: Version: 1.2.0.157 - SDK 10.5
/Users/natealexander/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
17% Google Chrome
7% WindowServer
1% hidd
1% EtreCheck
0% mds
Top Processes by Memory:
82 MB com.apple.IconServicesAgent
82 MB Messages
74 MB Google Drive
66 MB mds_stores
66 MB Google Chrome
Virtual Memory Statistics:
5.57 GB Free RAM
1.40 GB Active RAM
258 MB Inactive RAM
794 MB Wired RAM
466 MB Page-ins
0 B Page-outs -
I need to change the current Mail box aging policy for an existing system. If I reduce the current set up how does it effect existing "deleted" messages? Does it delete all existing ones or does it only delete new ones from the date of the change as with changes in Template/COS?
Also I need to change the alarm threshold is there a best practice based upon the size of the hard drive- % wise ?
thanksHi -
The default mailbox message aging policy is Enabled for Deleting voice messages automatically in the Deleted Items folder. "Permanently Delete Messages in the Deleted Items Folder in 15 Days"
So unless you have disabled this rule, voice messages are already getting deleted. You may want to check here.
When you enable the policy for a specific number of days, the timestamp of the message is used for calculating, based on
how the user marked the message as new, resaved the message, deleted the message, or restored a deleted message as saved from the phone interface, called the "modification time". So if you change it to 90 days, voice messages older than 90 days will be deleted the next time the scheduled task "Clean Deleted Messages" runs, which is every day, every 30 minutes. From Cisco's Unity Connection 8.5 System Admin guide, "If you only need one set of message aging rules, you can change the specifications for the default message aging policy and assign that one policy to all users and all templates. If you need to allow some users to retain messages longer than other users, you can create additional policies and assign different policies to user templates and to individual users. If you want to send message aging alerts to some users and not to others, you can create additional policies that include aging alerts. (Message Aging Alerts are available only in Cisco Unity Connection 8.5 and later.)". You might have "privileged" users, i.e. Managers that you want to protect and configure a different policy for these users.
Hope this helps! Ginger -
Setting up Unity Connection to email/call cell for new vmail msg
Hello,
I have been trying to setup Unity connection so that it will send an email to Exchange or a message toa cellphone alerting a user that they have a new vmail. I went in under my user account to test (under Edit\Notifcation Devices) and added my email address and my cell but I never get an alert.Where am I going wrong? Any help is appreciated.
We are using Unity Connection 1.2(1).
JohnJohn,
In the Notify Me Of Voice Messages list, make sure that you have chosen Every Voice Message.
Brandon -
Weak SSL ciphers on Unity 5.0 server during a security scan
Hello,
We received informaition from our security team when they did a scan on our Unity server...."the remote host supports the use of SSL ciphers that offer weak encryption or no encryption at all" I have found some articles on the web (Microsoft) to edit the registry key so that nothing lower than 128 bit encryption is accepted. I am looking for a Cisco paper to agree or disagree with this...can anyone help?
Thank you.So, this isn't an uncommon security alert when you have your system scanned. One thing to keep in mind is the placement of your server and who/what it is accessed for. In any case, you're not likely to find a Cisco doc that references this specifically. Instead, if you really want to move forward with making the appropriate registry changes then you'll want to open a TAC case and find out if this is supported or not. In terms of further info on your issue:
There is a McAfee article about making websites more secure. It is here: http://www.codeproject.com/KB/aspnet/MakeWebsiteMcAfeeSecured.aspx
Your alert is referenced as follows:
Vulnerability Name: Weak Supported SSL Ciphers Suites
Description
The remote host supports the use of SSL ciphers that offer either weak encryption or no encryption at all. This vulnerability is valid for all SSL/TLS sessions that are passing sensitive information.
PCI defines strong cryptography, for secret key based systems, as anything above 80 bit encryption.
Solution
The solution to this is very simple but requires registry tweak again. Following are the steps:
Click Start, click Run, type regedt32 or type regedit, and then click OK.
In Registry Editor, locate the following registry key:HKey_Local_Machine\System\CurrentControlSet\Control\SecurityProviders
\SCHANNEL\Ciphers
Under the Cipher key, there are several Ciphers.
Locate the ciphers which have encryption less than 128 bit.
Create DWORD values named Enabled and Value 0 for each of them, just as the previous case.
For convenience, I have marked them with red arrows in the picture above.
System Restart is NOT required for this.
Now the server is secured.
The above mentioned security issues are the major ones that most of the systems have. However other than this, there may be some easy and minor vulnerabilities like:
Using robots.txt in the pages. (Generally inserted by Web Marketing team to track user hit).
Directory Scanner: Common directories are revealed. This can be resolved by URL rewriting and setting “Directory Browsing” off.
Note: For the above vulnerabilities, minor registry tweaks will be necessary. So it is strongly recommended to back up the registry before doing anything. By any chance if something gets messed up, just delete the SCHANNEL key and restart the machine, the key will be auto-generated.
Hailey
Please rate helpful posts! -
Regarding SNMP trap on Backup Unity connection failure
Hi,
if backup of Unity connection failed, would a backup failure produce an SNMP trap?
thanks,
KamranRTMT has alerts for DRF backup failures... and can be set to trigger emails, but I am not aware of any SNMP Traps generated by DRS Backup failing.
Kind regards,
Craig -
Unity Connection 8.6 Mailbox Store Issue
Hi,
I am seeing an alert in Unity Connection Mailbox Stores that" This mailbox store is at or over 90% of its capacity ".
Also i have set the Aging Policies, but still no results. Anyways to reduce the size by deleting any other unwanted files.
Pls suggest.Hello Jagadish,
In regards to this warning message you can also reference:
https://supportforums.cisco.com/thread/2241790
If your aging policy is "not working" it may be due to the fact it is not working retroactive, meaning that it is not purging old messages.
For best practices it would be best to create another Mailbox Store rather than increasing the size of the current one due to the fact that backups might fail due to the size.
Best regards,
David Rojas Peck. -
Unity Connection 9.1 - Tomcat service keeps shutting down
Hello,
We are running two Unity Connection 9.1.2TT1.11900-2TT1 servers in a cluster. We are noticing that 4-5 times a week Cisco Tomcat servce shutsdown. This is causing issue when our users try to use Cisco PCA.
The following alert is being generated;
From Sat Jan 18 01:18:42 EST 2014 to Tue Jan 21 14:46:15 EST 2014 on node 10.24.11.50,
there are 1 TotalProcessesAndThreadsExceededThresholdStart alarm(s) and 0 TotalProcessesAndThreadsExceededThresholdEnd alarm(s) received.
On Tue Jan 21 14:46:07 EST 2014, the last TotalProcessesAndThreadsExceededThresholdStart alarm generated:
NumberOfProcesses : 218
NumberOfThreads : 1793
Reason : Total processes and threads have exceeded the maximum tasks [2000]
ProcessWithMostInstances : Process [unityoninit] has instances [35]
ProcessWithMostThreads : Process [tomcat] has Thread Count [444]
AppID : Cisco RIS Data Collector
ClusterID : StandAloneCluster
NodeID : CALIDCUCVM01
TimeStamp : Tue Jan 21 14:46:07 EST 2014
If anyone has encountered this issue or has any troubleshooting steps please let me know.
Thansk,
AKAK,
Go to Cisco Unity Connection Administration page> System Settings, Service Parameters, Server, Service -> Cisco Ris Data Collector, Maximum Number of Processes and Threads. Check the value you might want to configure the Service Parameter Maximum Number of Processes and Threads to '2500' value
Regards,
davidsecretchord -
Unity Connection server MCS-7845-H2-ECS4 hard drives only half have power
I have 2 servers MCS-7845-H2-ECS4 which each have 8 hard drives. the 4 hard drives on the left are not powered up on either server. The last 4 hard drives all have green power lights. Is this normal operation? I thought I might have a failed controller in the first server and I ran over to check the other server, but its hard drives were exactly like the primary server. The server is running Unity Connection 7.1(5).
I checked them with the RTMT tool and I don't see any alerts about any failed hard drives or controllers. Please helpHi there,
I believe everything is working as designed We don't
run those exact models but there is a reference here
about removing 4 HDD's (out of 8) here;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-491743.html
Cheers!
Rob
"Why do the best things always disappear "
- The Band -
Unity Connection 8.5 Outcall notification to device too agressive?
I’ve noticed the Unity Connection 8.5 outcall notification is too aggressive. Is there a way to change the outcall parameters to wait x minutes between redials?
For example Connection called my cell phone, while I am inputting my PIN I get a second call from Connection alerting me to new messages. While I’m listening to the messages I get a third call from Connection. I noticed same problem if device is my desk 7962 phone.
Unity Connection 8x Administration Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagpdf.pdfHi Jason,
These timers can be changed via the User or User Template pages
User Templates New Notification Device
Revised November 16, 2010
Table 3-21 User Template New Notification Device Page
Field Description
Notification Device Type
Select a type of notification device from the list.
Display Name
Enter a descriptive name for the notification device.
Phone Number
(Applicable only to phone and pager notification devices.) Enter the phone number, including trunk access code, of the selected device. Use digits 0 through 9 and the following dialing characters in the phone number:
•, (comma) to insert a one-second pause.
•# and * to correspond to the # and * keys on the phone.
Users can change this number by phone.
Extra Digits
(Applicable only to phone and pager notification devices.) Enter any extra digits that Cisco Unity Connection dials after the phone number. The effect of the extra digits depends on the selected device. For pagers, the extra digits are shown on the pager display.
For example, the extra digits could be used to include a callback number when sending notifications to numeric pager devices. Extra digits can also be used to reach an extension, where the notification is configured to dial a public 800 access number and the extra digits would be sent at the opening greeting in order to reach the target extension.
Duration to Wait Before Dialing Extra Digits
(Applicable only to phone and pager notification devices.) Cisco Unity Connection can wait a specified number of seconds before dialing the digits in Extra Digits. Use this option if the automatic call progress detection is not reliable (for example, when phone lines are noisy or when ringing patterns are unusual).
Rings to Wait
(Applicable only to phone and pager notification devices.) Enter the number of times that Cisco Unity Connection allows the user phone to ring before ending the attempt. The setting must be at least 3 rings. Enter a higher number to give a user more time to get to the phone.
Default setting: 4 rings.
Busy Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user number that is busy. Select a higher number to reach someone who uses the phone frequently.
Default setting: 4 times.
Busy Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user number that is busy. Select a higher number to reach someone who has long phone conversations.
Default setting: 5 minutes.
RNA Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user who does not answer the phone. Select a higher number to reach someone who steps away from the phone briefly. Select a lower number to avoid disturbing others.
Default setting: 4 times.
RNA Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user who does not answer the phone. Select a higher number to reach a user who is away from the phone for long periods of time.
Default setting: 15 minutes.
Retries After Successful Attempt
(Applicable only to pager notification devices.) Indicates the number of times that Cisco Unity Connection calls the pager device after the first successful call to the device while the message that triggered the notification is still marked new. Use this setting in conjunction with the Retry Interval After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
If set to a value greater than 0 (zero), Connection makes periodic calls based on the Retry Interval After Successful Attempt until the user checks the message or the retry limit is reached. For example, if Retries After Successful Attempt is set to 2 and Retry Interval After Successful Attempt is set to 15, and the user receives a new message at noon, Connection will call the pager device at noon. If that call is answered, but the user does not check the message before 12:15 pm, Connection calls the pager device again at 12:15 pm. If the user does not check the message before 12:30 pm, Connection calls the pager device a second time at 12:30 pm.
Note This setting generates a series of notifications that is separate from the series that is generated if you enable the Repeat Notification If There Are Still New Messages setting on the Edit Notification Device page. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.
Enter a value between 0 and 100. A value of 0 (zero) means that Connection does not retry the notification after the first successful call to the pager.
Default setting: 0.
Retry Interval After Successful Attempt
(Applicable only to pager notification devices.) Indicates the interval at which Cisco Unity Connection retries calling the pager device after the first successful call to the device if Retries After Successful Attempt is set to a value greater than 0 (zero) and the user has not yet checked the message. Use this setting in conjunction with the Retries After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
Enter a value between 0 and 100 minutes. A value of 0 (zero) means that Connection makes additional retries as soon as a port is available to dial the device.
Default setting: 1 minute.
Phone System
(Applicable to phone and pager notification devices only.) Select the phone system that the notification device uses.
Prompt for User ID on Notifications
(Applicable only to phone notification devices.) Indicate whether Cisco Unity Connection should prompt the user to enter a user ID. The user is always asked for a PIN. Users may prefer not to enter a user ID in order to shorten the time that it takes to sign in.
Note Use this setting with caution and only if the phone is never answered by anyone other than the user.
SMPP Provider
(Applicable only to SMS notification devices.) Select the applicable SMPP provider.
To
(Applicable only to SMTP and SMS notification devices.) Depending on whether you are setting up message notification for a text-compatible mobile phone or pager, or for SMS (SMPP) devices:
•For SMTP text message notifications, enter the email address of the user text pager, text-compatible mobile phone, or another email account (such as a home email address).
•For SMS (SMPP) text message notifications, enter the phone number of the SMS-compatible device. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Up to 128 characters can be entered in this field.
From
(Applicable only to SMTP and SMS notification devices.) For text-compatible mobile phones or pagers, enter the phone number that the user calls to check messages, or enter alphanumeric text (as applicable) in this field. The From phone number appears in the last line of any SMTP notification. A user can press the Return Call button on many text-compatible mobile phones to dial the phone number. The mobile phone must support automatic callback in order to use this feature.
For SMS (SMPP) devices, what you enter in this field depends on the SMPP Provider:
•If the SMPP Provider requires a "source address" for the server sending the message, enter the IP address for the Cisco Unity Connection server.
•If the SMPP Provider does not require a "source address," enter the number that the user calls to check messages. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Note Consider that some SMPP Providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a call back number, try entering the number that the user calls to check messages in the Message Text field.
Up to 40 characters can be entered in this field.
Message Header
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the header of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Message Text
(Applicable only to SMTP and SMS notification devices.) Enter the text message that the user wants to receive in a text notification. For example, you might enter "Urgent message for Technical Support" for a user who is on call for the technical support department. Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends the text you enter here.
Note To include a call back number, try entering the number that the user calls to check messages within the message text (for example, enter the number in this format: tel:2065551212).
Up to 160 characters can be entered in this field. (For SMS devices, depending on the character set you configure Connection to use, it is possible that messages that are shorter than 160 characters may be truncated.)
Message Footer
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the footer of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Include Message Information in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, email, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.
Include Message Count in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box if you want the notification to include a count of the number of new messages in the mailbox.
Include a Link to Cisco PCA in Message Text
(Applicable only to SMTP notification devices.) Check this check box to include a link to the Cisco Personal Communications Assistant in the text string that is sent to the SMTP notification device.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg030.html#wp1082329
Cheers!
Rob -
Possible to send out alerts to all phones or groups
I have seen that SingleWire offers a software solution that can send out an alert campus wide with text displayed on the screen of the phone and a special tone. I am looking to do this without having to buy a complete alert system. I just want to be able to send out alerts to all phones. We are using CCM 7.x with Unity and 7940 and 7942 phones. Any ideas?
Just not possible, that's why you need a 3rd party. CUCM just can't do what you need.
I mean, you can send a VM to everyone, but then again, they would need to listen to it to get the message.
But to send a txt message so it shows on the phones with what you have, no can do.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk -
[RTMT-ALERT-StandAloneCluster] CiscoDRFFailure
Hi All,
I am getting alert from my unity connections servers for DRF component. Yesterday I got the alert for pub node and today I got for the sub node around the same time. I have verified the backup status and everything seems to be fine. I am attaching the traces here, Could you tell me whats going on in my network.
Subject: [RTMT-ALERT-StandAloneCluster] CiscoDRFFailure
Reason : Unable to access SFTP server or SFTP server too slow to respond.
AppID : Cisco DRF Master
ClusterID :
NodeID : eccun005-sub
TimeStamp : Tue Apr 08 21:01:00 GMT+00:00 2014.
The alarm is generated on Tue Apr 08 21:01:00 GMT+00:00 2014
Thanks,
Lajith PThe alert I got it for today and I could see the line in traces as
2014-04-08 21:01:00,257 DEBUG [NetMessageDispatch] - drfAlarm:sendAlarm: Sending Alarm: DRFSftpFailure
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