Unity Connection 10.5(1)SU1a Publisher/Subscriber failing over

Recently upgraded to Unity Connection version: 10.5.1ES78.11901-78 from 9.1.2ES46.12900-46.
After upgrading we are experiencing an issue whereby the pub continually fails over to the sub without any obvious reason for the fail over. We've experienced this bug before on 9.1.1 which was the reason for the upgrade to 9.1.2. There is no bug case that is established for this issue on v10.5(1)SU1a. Pub is still taking calls in secondary state but obviously the need for stability between the nodes is necessary.
Anyone else experience or know of any issues on this most recently released version?
Thanks

To start with you can check if the replication is setup correctly and if any core dumps are being generated on the servers.
utils dbreplication runtimestate
utils core active list
HTH
Manish

Similar Messages

How to add Unity connection Subscriber to Unity connection Publisher

I have configured 1 of my Unity Connection 8.5.1 server as Publisher and i have applied all the license on that server.
After doing so, I am trying to configure the second server as Subscriber but in the Initial configuration where it asks whether this server is a first node or not?
I picked no and i have entered all the first node information and click on to proceed.
It comes back with the attached error?
Any ideas what could be the issue?
Thank you all

Hi Karamalomari,
Did you start with an earlier 8.0 version when building the Pub and then
upgrade/patch to 8.5 during the install? If so you may be hitting this bug;
CSCtn61453            Bug Details
Applying 8.5.1 software as patch results in corrupted CUC installation.
Symptom:
After fresh installation of 8.5.1 software, we can notice several problem symptoms.
- Connection services and Connection DB does not start
- System cannot be accessed via web page
- Informix error messages for certain CLI commandsExample :- show cuc cluster statuscom.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.
Command failed
Conditions:
It is observed during fresh installation of Unity Connection product when installation was
started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.
Workaround:This issue will be resolved in 8.5(1)su2 and Unity Connection 8.6 and later. So applying those versions of software as a patch during setup process will not encounter this problem.If you are installing affected version, first, perform a fresh installation of earlier version of software using the install media. Then after verifying the installation, proceed with the upgrade to 8.5.1su1 as a separate process.
Status
Fixed
Severity
2 - severe
Last Modified
In Last 3 Days
Product
Cisco Unity Connection
Technology
1st Found-In
8.5(1)ES1
Fixed-In
8.6(0.89)
8.5(1.0)ES42
If not, did you follow these steps? Specifically the NTP config on the Pub and adding the
Sub to the Pub as the first step
Configuring the Subscriber Server in a Cisco Unity Connection Cluster
To configure the subscriber server in the cluster, follow these steps.
Caution You must configure the subscriber server on the publisher server by using Cisco Unity Connection Administration before you install the subscriber server. See the "Configuring a Cisco Unity Connection 8.x Cluster" chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/cluster_administration/guide/8xcuccagx.html.
Procedure
Step 1 If you configured Network Time Protocol on the publisher server, ensure that it is synchronized with an NTP server before you install the subscriber server. From the Command Line Interface on the publisher server, enter utils ntp status. Ensure that the output indicates that the server is synchronized with an NTP server.
Note If the publisher server is not synchronized with an NTP server, installation of the subscriber server will fail.
Note When you are installing Cisco Unity Connection on a virtual machine, you must specify an external NTP server.
Step 2 On the First Node Configuration window, read the Warning and make sure you have correctly configured the publisher server. To continue with the installation of the subscriber server, click OK.
The Network Connectivity Test Configuration window displays.
Step 3 During installation of a subscriber server, the system checks to ensure that the subscriber server can connect to the publisher server.
•To pause the installation after the system successfully verifies network connectivity, choose Yes.
•To continue the installation with a pause, choose No.
The First Node Access Configuration window displays.
Step 4 Enter the connectivity information for the publisher server and choose OK.
The system checks for network connectivity.
If you chose to pause the system after the system successfully verifies network connectivity, the Successful Connection to First Node window displays. Choose Continue.
Note If the network connectivity test fails, the system always stops and allows you to go back and reenter the parameter information.
The SMTP Host Configuration window displays.
Step 5 If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note To use certain operating system features, you must configure an SMTP server; however, you can also configure an SMTP server later by using the operating system GUI or the command line interface.
The Platform Configuration Confirmation window displays.
Step 6 To start installing the software, choose OK, or, if you want to change the configuration, choose Back.
Step 7 When the installation process completes, you get prompted to log in by using the Administrator account and password.
Step 8 Complete the post-installation tasks that are listed in the "Version 8.x Post-Installation Tasks" section.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html#wp613327
Cheers!
Rob

Unity Connection Office 365 Single Inbox - 100 Users Limitation

Hi all,
Goiing over the Unity Connection release notes:
Cisco Unity Connection 8.6(2) Support for Microsoft Office 365
Revised 13 April, 2012
In Cisco Unity Connection 8.6(2) and later, you can configure Connection to synchronize voice messages in Connection user's mailbox with the user's Exchange Online mailbox configured on Microsoft Office 365 environment. Microsoft Office 365 is a cloud hosted collaboration solution provided by Microsoft.
Cisco Unity Connection 8.6(2) SU1 is qualified for 100 users with Microsoft Office 365. For scalability beyond 100 users, you need to contact UCBU Product Management team through [email protected] mailer.
Note The integration beyond 100 users will not be supported by TAC until the BU has signed off on it.
I was aware of the 19 users per Unified Messaging account issue, in which we created several UM Service accounts as a temporary fix until Microsoft lifts the limitation. I wasn't aware of the above that there is a limitation to 100 Users total.
There has been a few posts regarding the 19 user/account issue in which the workaround has been to create up to 20 UM accounts to get up to 380 users as a temporary solution.
Any insight as to when this will be lifted or detailed timelines would be great!
Thanks,
Chris

Hey Chris,
I wouldn't go that route as you nicely noted. The specific locales for su2 are not shown
and I'm pretty confident that this bug would carry over to su2 as well
But then again....I could be way off base here
CSCty54979 - 8.6.x release notes should detail what builds are required for locales
Symptom:
Release notes for Unity Connection 8.6(2a) and 8.6(2a)SU1 are not clear about what builds the use of locales (localizations) are supported with and where they can be acquired
Conditions:
Customers wishing to support non-US English (ENU) languages with Unity Connect 8.6.x
Workaround:
For Unity Connection 8.6(2a), you must install ES12 and use the locale files that are labeled as ES12. The locale files are posted on cisco.com for download, but Unity Connection ES12 is not (you will need to open a TAC case and request a copy of 8.6(2)ES12)
For Unity Connection 8.6(2a)SU1, the 8.6(2)ES12 locales should NOT be used. An updated set of locales will be posted for use with this build in the near future (expected by roughly mid to late April 2012). Also note that if you are currently using the 8.6(2)ES12 locales, you should NOT upgrade to SU1 until the SU1 locales are posted to cisco.com so that you can use them.
If su2 is equivalent to ES44 then they aren't shown on this doc either??
http://www.cisco.com/web/software/Voice/pdf/LocalizationSupportforCUCESreleases.pdf
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Upgrading Unity Connection Locales

Hi,
I need to update the en-GB Locale installed on a Unity Connection 9.1(2)SU1 server.
I tried installing the new release from the OS Admin web page (after stopping the Mixer and Conversation Manager services) and it failed as it said that the en-GB was already installed. This was true but the installed locale was an earlier version.
I then thought I would delete the existing locale using the CLI command "delete cuc locale en-GB" but the server told me lots of users, call handlers etc. were using it so I was reluctatnt to do so.
What is the proper procedure for upgrading locales?
Can I just delete the old one and install the new one or will this cause issues with mailboxes, call handlers etc.
Thanks

Carlo,
Thanks for responding.
The locale currently installed is uc-locale-en_GB-9.1.0.1-32.cop.sgn
The version I want to upgrade to is uc-locale-en_GB-9.1.2.1-10.cop.sgn
Thanks

COBRAS Import for Unity Connection 8.5 and Subscriber LDAP Integration Status

Using COBRAS Import for Unity Connection 1.1 Build 212 with Unity 4.2 Voicemail Only and Connection 8.5(1)SU1 with LDAP Directory Integration
When I run COBRAS the old alias matches the new alias and my desire is for subscribers being moved to be LDAP inegrated. However after COBRAS runs, the radio box for LDAP Integration Status on the subscriber is set to Do Not Integrate with LDAP Directory. Is there a way for COBRAS to select Integrate with LDAP Directory when the alias matches on LDAP?

Hi ben,
If you are just importing from and not authenticating against LDAP, then the PIN comes
from the Connection Template you used to build the users;
Note that no passwords or PINs are copied from the LDAP directory to the Connection database. If
you want Connection users to authenticate against the LDAP directory, see the “LDAP
Authentication” section on page 9-7.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg040.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Emergency !! Major Power Failure - Publisher / Subscriber& Connection wont start...

We have had a major outage, after power restored Publisher services wont start.
In addition Unity connection has a corrupt database and another subscriber is screwed.
However - first things first - I desperately need to get my publisher live.
I have restarted it many times now -
The GUI doesnt work and at the command line when I type
utils services list -
they are all in [STARTING] -
Uptime is now 2 hours.
Any ideas ?? Hopefully someone is working on a saturday !

Thanks for all the feedback -
I contacted TAC and raised a P1. We lost one publisher and one subscriber - we only had one working subscriber
we went down the road of SUB to PUB recovery.
At the end I downloaded the missing COP files and we were good to go.
The only 'gotcha' seems to be dial-plans - there were causing me a little heart ache and needed to be re-installed. Also MoH - but I didnt have much of that to begin with.
Apparently the underling Linux OS doesn't like sudden power downs !

Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1)SU1.

For 24 hours I’d like to run Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1). Unity Connection 1.2 isn’t supported anymore, we are migrating to Unity Connection 8.5(1) but I wanted to do CallManager 4x to 8x upgrade the first night, and Unity Connection 1.2 to 8.5 upgrade the second night. All new hardware so using DMA and COBRAS.
I'm not looking for it to be "Supported" just want it to work 24 hours while migrating...
Unity Connection 1.x Compatability Matrix will likely never show CallManager 8.5 since UC 1.x is EoL
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html
Jason Aarons
CCNP/CCDP/CCVP
Consultant

The primary factor in the integration here for SCCP is the TSP version. You can verify the version of TSP running on Unity Connection with the procedure noted here: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/1x/release/notes/121sr2ucrn.html#wp37944
It's a Windows box so the procedure is the same as with standard Unity. Check the properties of AvSkinny.tsp in the \Windows\System32\ folder path.
If you don't care about official support and it's only temporary then I'd say check to ensure that TSP is fairly recent and, if needed, upgrade to the latest release available for install on CUC 1.2(1). Run a number and tests and make sure 1) things function as expected and 2) you don't get a load of TSP errors in the system/application logs.
Cisco notes that product support is based primarily on testing and since Unity Connection 1.2(1) is outdated and CUCM 8.5(1) is brand new, it's not likely that this combination will be tested anytime soon ... but the TSP compatibility between 8.0 and 8.5 is likely to be similar if not the same.
Hailey
Please rate helpful posts!

Unity connection 8.6 subscriber language installation

hi all,
would appriciate if someone call let me know if there is any downtime expected when installing a secondary unity connection with anohter language (french CA). we have the primary up and running fine. when installing the french language we have to stop connection manager and connection mixer services. i am just wondering if this only for that server on which the language is being installed or not on both servers. i am just little concern becuase the primary is already in production.
thanks a bunch.
vijay

Hi Vijay,
You can refer to the following link for adding a language to the unity connection cluster 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1067223
If you want anyone to call you and explain the procedure, sorry to say but you might have to open a TAC case for that.
- Atul
Please rate, if this helps!!

Unity Connection Upgrade 8.5(1)SU1 to 8.5(1)SU5

I am upgrading Unity Connection at 2am on a Unity cluster pair. I would like to do as much as possible ahead of time and only do the reboot to the upgrade partition at 2am. If I do the upgrade now without the reboot, will any changes to users made this afternoon be lost when I reboot at 2am?

Yes, all change between now and then will be lost.
Chris

Unity Connection Voice Mail ports

Hi experts
I hava simple question.
I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
Thanks

Hi Jack,
Can you try installing the cop file from the following link
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
Although this bug fix is for installations with one CPU you can give it a try.
HTH
Manish

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Two possible simple Unity Connection questions.

Hi guys,
Would an upgrade install fail on a MCS7835I3 if it has more than the minimum amount of required memory? The upgrade version requires 6 GB and I have 8 GB in this device.
Do the same license files need to be installed on the subcriber that are installed on the publisher? I have 5 license files on the PUB and only 1 on the SUB and it is the SUB that is failing.
These are the only two things that I can think of as to why my upgrade from 8.0 to 8.6 keeps failing. I even had TAC today perform the upgrade for me and it failed for them too.
Thanks,
Tracee
PS...any of you guys ever seen this?
admin:show cuc version
Active version: 8.0.3.20000-18
Inactive version: 8.6.2ES44.22900-44
admin:show version active
Active Master Version: 8.0.3.20000-2
Active Version Installed Software Options:
ciscocm.refresh_upgrade_v1.1.cop
admin:
admin:
admin:show version inactive
Executed command unsuccessfully
No Inactive side available

Dear
here is a guide which will help you
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
##When a Cisco Unity Connection cluster (high availability) is configured, two licenses are required because licenses are not replicated. The license that has the MAC address or license MAC of the publisher server must be installed on the publisher server. The license that has the MAC address or license MAC of the subscriber server must be installed on the subscriber server. For details on installing license files, see the "To Install the License Files" procedure.
#Note Either or both Connection servers in a cluster can be installed on virtual machines.
The license on each server includes the parameter that sets the maximum number of voice messaging ports for that server. The license on only one server (typically the publisher server) includes all other applicable parameters (such as the maximum number of voice messaging users and voice message recordings longer than 30 seconds), which are enabled on both servers in the Connection cluster.
kindly find also the problem:-
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug007.html#wp1104768
Thank you
please rate if this will help

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Unity Connection 10.5(1)SU1a Publisher/Subscriber failing over

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