Unity Connection 8.5(1) Broadcast Messages

I am wondering if I can send Broadcast Messages to a particular System Distribution lists. I don't want to send the Broadcast Cluster wide but only to a department within the company.
I created a new System Distribution List with 600 subscribers in it, but there is no option to pick it when sending a Broadcast Message.
The reason I want to use Broadcasting is so I can set a start and end time and not allow reply or reply to all as well as not set the MWI.

You need to Check the Cisco DRF Master and Local agent logs to find out the reason

Similar Messages

Unity Connection 8.5.1 Unified Messaging w/ Exchange

Hi,
I'm just checking out the new Unified Messaging features of Unity Connection 8.5.1 and notice that you can specify multiple Unified Messaging Services pointing at different Exchange deployments (and then when setting up Unified Messaging Accounts select which UMS applies).
My question is, is there any limit as to how many Unified Messaging Services (e.g. how many different Exchange organisations) you can point a single Unity Connection server at?
Thanks,
Dan

Hi Dan,
Taken from the UC Design Guide:
"There is no hard limit on the number of unified messaging services that you can create, but maintenance becomes time-consuming when you create more than a couple of dozen."
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg032.html#wp1118442
HTH,
Chris
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Unity Connection 9.1.1 - The message is currently unavailable

I've got a customer on a single node CXN 9.1.1.20000-32. Every user is unable to access saved messages only with the error message "The message is currently unavailable". I'm not sure how to troubleshoot that. I'm not aware of a single service which is responsible for only saved messages, and there doesn't appear to be a storage space issue. I shotgunned it a bit and rebooted the server. No change though.
Any ideas?
thanks,
will

Some additional information:
In typical end user fashion, only saved messages within a specific date range are unable to be placed via the tui (vs ALL saved messages as previously reported). This is output from a port monitor while a user is trying to access one of said messages:
11:26:36,                         State - SubMsgPlay.cde!ValidMsgStreams
11:26:36,                         Event is [InvalidStreamEvent]
11:26:36,                         State - SubMsgPlay.cde!MessageButBodyNotAvailable
I can see the messages in CUDLI. The Message Archiver tool is unable to archive said messages:
[Thread 007], [14/05/07 10:26:49], (error) fetching email via IMAP. Message detials: User alias:<user>, error=ChilkatLog:
FetchSingle:
    DllDate: Aug 5 2012
    UnlockPrefix: LNDBRGIMAPMAILQ
    Username: <me>
    Architecture: Little Endian; 32-bit
    Language: .NET 4.0
    VerboseLogging: 0
    fetchSingleEmailObject:
      FetchSingleComplete:
        ImapCmdSent: aaad UID FETCH 67 (FLAGS INTERNALDATE BODY.PEEK[])
        ImapCmdResp: aaad NO The specified message set is invalid.
      --FetchSingleComplete
    --fetchSingleEmailObject
    Failed.
--FetchSingle
--ChilkatLog
Any ideas?
thanks,
will

Unity Connection on BE6K. 10 messages per user????

I must be misreading this surely! The BE6K Data Sheet quotes
"Voicemail Capacity: 10 voicemail messages per user."
http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/vcallcon/ps11370/data_sheet_c78-718398_ps11369_Products_Partner_Resources.html
Someone please tell me this is a misprint!
Rich

Its an estimate. Meaning if you have 1000 users with voicemail boxes, and you limit them to x minutes, its roughly 10 voicemails.
Voicemail usuage is based on minutes, not so much the number of messages. IE, (1) message that is 10 minutes long, (2) messages that are 5 minutes long, etc.

How to delete multiple messages in the same mailbox all at once? Unity Connection

I just was assigned the task of administrating three Unity Connection servers that are networked. The Operator mailboxes on each system have been taking messages since 2010 and have over 5 thousand messages in them (nearly 3 mega bytes). I've corrected the set up so the mailboxes no longer are taking messages, but would like to delete all the new messages in order free up memory resources, and I don't want to undo all the Call Handler relationships in order to delete the mailboxes and then recreate them, etc. I used the PCA tool to clean up the Operator MBX on a standalone Unity Connection that had nearly 1800 messages, but it took nearly 30 minutes for the PCA tool to load and another 4.5 hours to delete one message at a time (major carpal tunnel afterwards!). For these mailboxes with 5-6K messages, the PCA tool was not loaded after 3 hours!   Is there a faster, more efficient tool for deleting all new messages in a single mailbox? (i.e., Message Hunter?)

Hi There,
+5 to heath for his good notes!
One nice way with Unity Connection is with the use of this excellent tool from the great suite of Unity Tools (use the ** reset" feature **).
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Import Export from CUE to Unity Connection 8+

After looking on CiscoUnityTools.com I see there is one CUE tool for importing Users and recorded name WAVs from CUE into Cxn 8+
Does anyone have a method for moving all the users AND voicemails from CUE systems into Unity Connection, any version?

Hi there,
There are no "free" tools that will migrate greetings and messages
from CUE to Connection.
The one place to look is @ Cisco partner CommonVoices "Now There";
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/solutions_partner_cuc.pdf
They do claim to;
Switch from any traditional
system to Cisco Unity®
Connection
• Greetings, name
announcements, existing
messages, and call trees are
all retained along with
message status
• 10 years of experience
migrating millions of mailboxes
worldwide
http://www.commonvoices.com/products/NowThere.php
What many people do when migrating to a new voicemail system is to leave the
old system accessible for a period of time so that users can access their old
messages. This is what we did when migrating from Octel to Unity Connection
Cheers!
Rob
"What you don't have you don't need it now"
- U2

Cisco Unity Connection 8.6 Distribution list help.

We have a shared department line on several phones ( say 30 ) with VM and users were accessing the VM through the telephhone interface.
Recently we had a request from the leadership team ( say 5 ) , that they need unified messaging ( VM in their emails) for that department line.
How do i make it possible so that the leadership team has the unified messaging( VM in their emails ), while the other user still have access to the dept line VM through telephone interface.
If I create distribution list with the the leadership team as DL members and call handler for the dept line DN with message setting set to receipients as the distribution list , would that do it ? Will the other users still be able to access the VM through their phone. how do I make it possible .?

Indu,
I understand you requirement and I'll be upfront and say there are only so many options here as I see it and each has its own caveats/limitations. Here are a couple:
1. You will need an SMTP Smart Host configured for Unity Connection for this solution to work. The Smart Host is just an SMTP relay server and it needs to be configured to accept messages from and deliver messages to the SMTP domain of Unity Connection. That also means that you need to configure Unity Connection to allow inbound SMTP from this host (i.e., a trusted address configuration).
2. You will need an email distribution list or shared email address that you can forward a copy of voice messages for the mailbox to. That email distribution list needs to have your special users set as members.
3. Once the first 2 items are in place, go to the shared mailbox and set the Message Actions for Voicemail to "Accept and Relay" and then specify the relay address as the address for the distribution list you set up in item 2.
4. Leave the configuration for the shared mailbox the same except for the accept and relay configuration above. All users will continue to have the same phone-based functionality. The difference is that a COPY of every voicemail will be sent to the special users via the relay to distribution list. The caveat is that this is not Unified Messaging. It does get the voicemail into email but there is no synchronization of MWI and/or message status for users that rely on email client to check messages.
Another option would be an Integrated Messaging solution. This also is not Unified Messaging but does provide synchronziation between the shared line and email client; however, it requires that each of your special users set up an IMAP connection from their email client to the Unity Connection server. So, the messages will not be seen in their personal email inbox but rather in a separate IMAP folder in the email client.
Hailey
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Unity Connection 8.5 Email Notification

We have CUCM 7.1.5 and Unity Connection 8.5. Single Inbox.
When receiving a VM, we are getting [email protected]
I was hoping to get [email protected] . Is there something I'm missing here? We have a Mult-Tenant environment.
Thanks.
I will add that we are moving from Unity 7 to Unity Connection 8.5.

Hi Mike,
Your question was specifically about flexibility with the SMTP domain, which is what I answered. As far as being able to reply, yes you can reply to voice mail messages just like Unity. However, it's a tad different. There may be some extra configuration required on Exchange if your users are not using VMO to reply to these messages. There was an article written about this exact scenario:
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/07/18/unity-connection-851-single-inbox-unified-messaging-forwardreply-in-outlook-fails-with-ndr
Hope that helps,
Brad

Unity connection 8.5 broadcast message

I have a unity connection server setup with users on 2 different partitions and search spaces. If I setup a user to be able to send broadcast messages out and they belong to one partition/search space will that broadcast message go out to everyone on one the server or just the mailboxes within that users partition/searchspace?
Thanks...

Broadcast messages get sent to everyone on the server, it is not driven by CSS/parition access.
Chris

ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

Hello All,
I am facing problem while replying/forwarding or sending a NEW Voice Message from ViewMail integrated with IBM LOTUS Notes 8.5 to the other Voice Mail User Configured in Cisco Unity Connection.The ViewMail Version is 8.0.2 for IBM LOTUS Notes.UC version is 8.x
I have attached the file that displays the error.
From the view mail inbox if i "Right Click" any email and the "Click ON Forward" I am able to forward the Voice Message from the ViewMail to the IBM LOTUS Domino user [ that is forwarding it to EMAIL Account ], but if I try to forward it to unity user is gives "Failure Delivery".
Now when I double click the individual voice mail message in ViewMail account and then click on "Forward/reply/NewMemo" icon available on the individual voice message window that I have opened ,I get an error as stated below
"The remote name could not be resolved error in Notes ViewMail 10.0.0.152e_vmws_gen_property_not_found "
where 10.0.0.152 is the IP-Address of my Unity Connection Server.
Also just for the information I am able to Login into Cisco PCA for alll the users and able to view the Inbox.
I am able to forward the VoiceMessages between Unity Connection users via CISCO PCA without facing any issue.
A Quick Help will be much appreciated .......... :-)
Hasan Jafri

Hello Craig,
After spending sometime on troubleshooting , just for testing purpose I created two new Unity Connection Voice Mail User and configured VMN [VoiceMail for Notes] account on the same lotus Notes.
Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
But still I am NOT able to use Forward option to send the Voice Messages via VMN.
REPLY WITH HISTORY & REPLY TO ALL WITH HISTORY options are also not working.
This is error that I am getting
"Error in QueryServe in CoreUCClasses 213 at line 336:Vmws:The remote server returned an error:(403) Forbidden
I HAVE CREATED VIDEO RECORDING FOR THIS ERROR & WORKING PART OF THE CONFIG TO GIVE YOU A BETTER IDEA OF THE PROBLEM.
Its 7 MB Recording. I hope you can easily Download.
Also important point is that i don't see any previous error that was accuring during my earlier testing.
Thanks & Regards,
Hasan Jafri

Weird error message in Unity Connection - Email Notifications

I went to a user, notifications, email, and put in the email address and enabled it. I click save and get this message "The specified SMTP address cannot be in the VMS domain." I searched and didn't see anything here on the forums about it and googled it and didn't find anything either. Thanks in advance.

Hi Chad,
Is the domain name of the email address you are specifying the same as the domain name that the server is using? For this to work, the email address should be in a different domain than the one that the Unity Connection server is in.
Hope this helps.
Regards,
Michael.

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further displays "
type: Exception report
message:
description: The server encountered an internal error that prevented it from fulfilling this request.
exception:
ServletException Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
root cause:
NoClassDefFoundError Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
note: The full stack trace of the root cause is available in the logs.
Has anyone experience this issue? Any solutions? Your assistance is greatly appreciated!

Hi Mesut,
you can refer the link for migration
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug010.html
regds,
aman

Message Monitor on Unity Connection

Does anyone know if this feature is coming to Unity connection version 9.0 or anytime soon. It is available on Unity but not Unity Connection and I have several clients interested in this feature.

Does cisco realize that this makes users believe that a migration from Unity to CUC is a downgrade with less features? This is a battle I am fighting right now, as we migrated to CUC 8.6 three months ago. Message Monitor was a highly utilized feature among our users, and I'm having a difficult time convincing them that it is in fact an upgrade to a more stable platform.
Users do not understand why Cisco took away this great feature. Very unfortunate.
- Jonathan Beardsley

Unity Connections - can I save my voicemail message locally as a .wav file?

Is this possible and if so how?
I am running Unity Connections v7 on a CMBE system.
If I have IMAP setup, is the message attached, or is it a link?
Thanks in advance,
Steven

Steven,
Yes, this is most definitely possible. If you have IMAP set up then you are using "Integrated Messaging" and your email client is configured as an IMAP client with Unity Connection as the IMAP server. You may or may not be using the ViewMail plugin for your email client. If you are using ViewMail, the default behavior is that the media control used to play the voicemail message provides the option to "save as" a WAV file. If you don't have the ViewMail control loaded, then the file is simply seen as a WAV file attachment and will be played using a desktop media play that the user has selected to play files with the .WAV attachment.
Check this link for some useful background:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag210.html
HTH.
Regards,
Bill

Unity Connection 8.5(1) Broadcast Messages

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