Unity Connection 8.5.1 ES 16 web admin account recovery

Hello,
I have a client with a Unity Connection 8.5.1 ES16 version and they lost access to the Unity Admin web page.
I tried the steps to recover the password but it is failing, and the account doesn't seem to exist anymore.. I did a SQL query I found on another post here and it did not list this account anymore in the nonsubscriber querry, I also tried the utils cuc reset password command on the account several times with several passwords that matched the password criteria and they always failed resetting the password.
So I found another post and it had other query to use nonsubscriber account and use that, I managed o log in to the unity admin page with account called "UnityConnection" but it saids "Not Authorized" for all functions.
How do I add rights to the UnityConnection user or create another web admin account from SSH/CLI? I'm thinking I need to engage TAC in the morning and have them gain root access to fix this up. I did find a few bug ids on this but the workarounds don't work either and those were for 7.1.x.
Thanks, Erick

I was hoping not to have a Nested ESXi setup, initially I started to setup my Lab machine as a Bare Metal ESXi host, the free ESXi vsphere client has a 6 Core Limit per CPU and I have 2 CPU's with 8 Core's each and was not happy to lose 2 Cores per CPU as a limitation, so I read up and tried ESXi 5.0 which really messed up things for me, after ESXi 5.0 install My system started to act up and would boot up and sit at a Blinking Cursor forever, spent a week researching and gave up when I tried installing 4.1 again only to find out 4.1 would work either ! sucked real bad and I guess I just decided to give Workstation a try, minor glitches, But I will give it a try and setup a nested ESXi within my workstation, I know it has something to do with the OVA template and the Hardware specs that Unity Connection looks for, crazy thing is Unity Connection Works right now, I just have to start Tomcat manually everytime I boot up my lab system. Will keep looking for answers will I try the nested setup - Thanks Matt

Similar Messages

Are there compatibility issues between Unity Connection 8.5.1 and IE 11

Just recently installed IE 11 and now when I log in to Unity and try to use one of the drop downs, like "edit" to edit a greeting or password or whatever it doesn't drop anything down. Can't get to any of the "edit" menu items. Do I have to drop back if I want to continue using internet explorer?

Hi Scott,
I didn't see any specific bugs related to IE11 but it is not
on the supported browser list for CUC 8.x so you may be out of luck;
Software Requirements—Administrator Workstations
Revised June 19, 2013
•To access web applications on the Cisco Unity Connection server, the operating system and web browser must be compatible with the version of Unity Connection that you are installing. Table 1 lists supported operating-system and browser combinations.
Table 1     Supported Operating Systems and Browsers on Administrator Workstations for Cisco Unity Connection 8.x
Operating System
on Administrator Workstation Browser on Administrator Workstation
Microsoft Windows Vista
•Microsoft Internet Explorer 8.0 and 7.0
•Mozilla Firefox 3.0 and 2.0
•Microsoft Windows Server 2003
•Microsoft Windows XP
•Microsoft Internet Explorer 8.0
•Microsoft Internet Explorer 7.0 and 6.0 (plus SP1)
•Mozilla Firefox 3.0 and 2.0
Mac OS X 10.4 and later
Mozilla Firefox 3.0 and 2.0
Red Hat Enterprise Linux
Mozilla Firefox 3.0 and 2.0
Microsoft Windows 7
(32 and 64 bit)
•Microsoft Internet Explorer 8.0, 9.0(1) and 10.0
•Mozilla Firefox 3.6, 10
Microsoft Windows 81
(32-bit and 64-bit)
•Standard
•Professional
•Enterprise
•Microsoft Internet Explorer 10.0
•Mozilla Firefox 17
1 Windows 8 in the Desktop Mode.
Note Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported for Google Chrome.
•Table 2 lists software required for correct browser configuration.
Table 2     Software Required for Correct Browser Configuration on Administrator Workstations for Cisco Unity Connection 8.x
Browser Required Software
Firefox
The following software, depending on the operating system:
•With Mac OS X:
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x).
–Java Embedding Plugin for Mac OS X version 0.9.5 or later.1
•With Linux:
–ALSA driver version 1.0.9 or later
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) .
•With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)
Internet Explorer
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)
1 The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.
Note Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported for Google Chrome.
From;
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp512623
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

ISE 1.x Web Admin

I have a ISE 1.1 demo virtual appliance that we are testing. The web admin account has been locked. How can I reset it or add another admin user to login with? I have the CLI admin account but don't see a why to affect the web users.

You can also disable this feature here - http://www.cisco.com/en/US/docs/security/ise/1.1.1/user_guide/ise_man_identities.html#wp1113177
When you select the password policies this option to disable the age will be there.
Thanks,
Tarik Admani
*Please rate helpful posts*

Cisco Unity Connection : Web Inbox

Hi
We are using Cisco Unity Connection (Ver 8.5.1ES47.12900-47), we have configured a Web Inbox manually for a User. It was working fine till yesterday , but from yesterday when the user logs in the Web Inbox the browser window just shows that its loading (Please see the attached screenshot) and nothing happens. We have reset the password of the Web Inbox user thinking that its encountering a known Bug, but it did not fix the issue.
We tried logging in with IE 11, Firefox and Chrome, we restarted the Cisco Tomcat service, but it still did not fix the issue. Please see the attached screen-shot for the error encountered.
Your inputs to resolve this issue are appreciated.
Thanks and Regards,
Ram.

Its most likely a compatibility issue. IE 11 is not supported for WebInbox with CUC 8.5,
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html
If you still face issue, you can open a TAC case. This will require detailed log analysis.

Java Version for Unity Connection 7.1

Hi,
We have recently found that the latest Java Version 7 Update 11 when automatically updated on the users PC, the Unity Connection web page does not work when Media Master is used. The controls or menu does not respond.
Windows 7
IE 9.08112.16421
Java 7 Update 11
Does Unity Connection 7.1 only support Java 6 Update 33?
Will there be a patch from Cisco?
Thanks

Hi,
There is a known issue that Cisco Unity Connection requires Java Version 6 update 31 and
earlier to work with. For more information, refer to teh bugs below:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto92753
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw33324
The most stable version we have seen is the Java version 6 update 30 or 31.
Regards,
Tere.
If you find this post helpful, please rate!

Unity Connection version clarification

Hi,
We installed UC 7.0 last January 2009 and this weekend we updated to the October 2009 release of 7.0.2(a)SU2
Where can I find a doc that describes the version numbering between the OS and the Application? Before the upgrade my Inactive Version was 7.0.1.21020-1 and the active was a flavor of 7.0.2 that was given to us by TAC in Jan. It was a pre-release.
Now my Inactive is still the same but my active is reporting as the October release of 7.0.2.22900-3.
So two questions
1 - How is this possible
2 - What does the ES stand for in the App version when I see it on the App web page (I realize the version of the OS is a different number scheme)
thanks

Josh,
I dont know that there is a document that describes the version numbering...if so, I've never seen one. However, it's always contained in the filename. So, to answer your questions:
1) Your active partition shows the application versioning number of 7.0(2a)SU2 which is seen in the first part of the filename which is UCSInstall_UCOS_7.0.2.22900-3. So when you upgraded, you rebooted the servers and switched partitions to the upgraded version which is why you see that as the Active version. The inactive is the same as it was before the ugprade because the system keeps an Active and an Inactive partition. This allows you to upgrade the inactive partition on the fly but choose not to reboot the server until a later time. Vice versa, it allows you to roll back to a previous version if the ugpraded version is problematic.
2) ES stands for Engineering Special. It indicates a certain patch rev of the application code. For example the latest patch rev for Unity Connection is ES 26 so if you upgrade to 7.1(3b)SU2, the CUC web page will give you a versioning number that reflects the code contains all patches and fixes rolled up to ES26.
Hailey
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No T.37 fax support / Unity fax tools in Unity Connection?

I'm moving from Unity 7 to Unity Connection 9.1
In unity we used the T.37 inbound fax / unity fax (ie Fax is sent from router running .tcl scripts as e-mail + tiff into central mailbox. Unity moved fax into specific mailbox based on DNIS matching "faxId" setting on unity mailbox).
It appears as though this is not supported in Unity Connection, is this correct?
I am think the workaround is to set the destination mailbox directly on the dailpeer on the router by specifying an individual target mailbox as the smtp destination (rather than sending all to a central mailbox for unity fax service to move). The only downside to this appears to be the admin for setting new fax, or moving the mailbox delivery destination now relies on changing the SMTP address specified in the router config, instead of changing the faxid with the Unity/Unity Connection GUI.
Is this how others have addressed this situation? (I have a limited number of inbound faxes only, no outgoing - so wont be looking at full-blown fax server).
Thanks.

Hi
I know how T37 is, sometimes is really difficult to get support for this. On CUC is the integration is not supported by Cisco, but you can try this:
- You can use T37 to send messages to CUC subscriber
- To do it [email protected], on CUC subscriber. If the gateway IP has been added as the fax server in Unity Connection, it should show up in the users web inbox as a fax message since it has the TIFF attach.
But I'm not sure if this works and Cisco does not support it.
Here's a link that might;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/design/guide/9xcucdgx/9xcucdg080.html
Rgds

Unity 7 to Unity Connection 8

this is a design question and best way to go about doing this:
we have Unity 7 voicemail only in it's own domain on box exchange. we have a total of 5 servers like this connected together around the world.
we want to move to Unity Connection HA at all thye sites and network digitally. We want to integrate to their existing corporate domain. we must preserve greetings and passwords and callhandlers but not voicemail. what and how do we do this.

COBRAS cannot maintain passwords since Microsoft AD stores them in a one-way hash. Cisco's documentation says this:
Passwords for Cisco Unity web applications cannot be exported because they are stored in Active Directory. When you create new user accounts by importing data, every account will get the same password, which is the password in the template that you specify when you import data.
You can have internal user accounts in Unity Connection; or syncronize them to UCM or Microsoft AD through AXL or LDAP respectively after import. Unlike Unity, Unity Connection is read-only with LDAP so the schema extensions are no longer relevent.
I'm not sure what your migration strategy is; however, it is possible to digitally network a Unity 8 site (i.e. you would have to upgrade those first) to Unity Connection 8 site. The Design Guide has a whole chapter on this: Migrating from Cisco Unity to Cisco Unity Connection 8.x. You may want to spend some time reading that and deciding on the best course of action.

Error Adding user to Unity Connection 7.0.1

Hi,
I have cisco unity connection installed on standalone machine, when i try to add any user i receive error on the attached picture.
How can i solve this issue.
Thanks

The password credentials - either web or voicemail - conflict with the rules in the Authentication Rule(s) applied at the Subscriber Template and/or individual user level. If you have the "Check for trivial passwords" flag checked then your password cannot be generic strings like 123456 or passwords with repeating characters such as 112233 or even aabbccdd - they are considered easy to hack. Either assign new initial passwords or change the Authentication Rules and I suspect your issue will go away.
Hailey
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Unity Connection 8.5.1 Unable to store message

Hi,
We're running a Unity Connection 8.5.1 cluster and have installed 3 extra languages (Dutch,French and German).
When a call gets to Unity and the settings of the user are such that unity answers with the system default language (English), the message can be stored.
But when the user is setup to answer the caller in any of the added languages, the messages cannot be stored.
Any ideas?
Thanks,
Jeroen

Hi Jeroen,
You may be seeing this Bug;
CSCtq97240
Interpreting the bug ▼
Incorrect locale version cause VM outage
Symptom:Unity connection 8.5.1 installed with locales may experience the following issues1.When users try to leave message ,they get the fail safe message
2.Sometimes they are able to leave message , message doesnt get delivered
Conditions:When Locale version ES 24 is installed on UC 8.5(1) [ ES 16] or less
Workaround:please downgrade the locale version to ES 16 or use US English language
Locale ES 24 is meant only for UC 8.5(1)ES17 or later.Though the Release notes of 8.5(1
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdfclearly mentions about the compatibility , Many customers think its good for them to install the latest locale ES and hence end with this condition.This defect is just to track the issue and may be we can add a warning in the locale download page in CCO
Related Bug
Status
Fixed
Severity
5 - cosmetic
Last Modified
Jul 18,2011
Product
Cisco Unity Connection
Platform
Dependent
Technology
nav
1st Found-in
8.5
Fixed-in
Cheers!
Rob

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Unity Connection 8.5(1) API SOAP AXL for Voicemail PIN Resets?

I'm trying to locate a URL to read up on the Unity Connection 8.5 APIs , I have a web developer who wants to write a in-house self service web page that allows users to reset a subscirbers own TUI voicemail PIN. He's a programmer, I am not, but I see references to the Unity SOAP AXL APIs that could be used for such.

You're looking for the Cisco Unity Connection Provisioning Interface (CUPI). They have a WADL and XML schema for the API posted which I understand to be useful to those programmers.
Specifically to what this customer wants, the DocWiki has a section on Changing Passwords through the CUPI.
Please rate useful posts.

Unity Connection 8.5.1ES16.11900-16 upgrade for Single Inbox with Exchange 2007 ?

Hello friends,
I'm currentely running Unity Connection 8.5.1ES16.11900-16.
I would like to use the single inbox feature with Exchange 2007.
It is in the documentation that we need at least Unity Connection 8.5(1) Service Update 1 (UCSInstall_UCOS_8.5.1.11900-21.sgn.iso).
I downloaded, checked MD5 but when searching on the FTP directory it won't accept it (No valid upgrade options were found). Is this a supported upgrade?
Same happens with the localization file in Portuguese that i need to install: uc-locale-pt_PT-8.5.1.1-16.cop.sng ...
Please can you give me some hints about what I may be doing wrong?
Thank you very much and warm regards,
met

Hi Met,
Hope all is well
I think you are hitting this caveat. Although the numbers don't match exactly I'm
pretty sure you will need to wait for an 8.5.1.12xxx.x ES
If the Connection server is running an engineering special with a full Cisco Unified Communications
Operating System version number between 8.5.1.11001-x and 8.5.1.11899-x, do not upgrade the server
to Connection 8.5(1) SU 1 because the upgrade will fail. Instead, upgrade the server with an ES released
after 8.5(1) SU 1 that has a full Unified Communications OS version number of 8.5.1.12xxx.x or later
to get the SU 1 functionality.
http://www.cisco.com/web/software/282074295/44508/851su1cucrm.pdf
Cheers!
Rob

Unity Connection 8.5 TUI Wallet Guide?

Connection 8.5 web page with user guides,
http://www.cisco.com/en/US/products/ps6509/products_user_guide_list.html
How come only the Voice Commands has a Wallet Guide in the End User Guide?
Where can I find a 1 page printable shortcut guide for the TUI in Unity Connection 8.5? I recall in Unity 4x we printed then and put them on our cube walls.

Hi Jason,
You can create one using the Wallet Card Wizard from the great Unity Tools
http://www.ciscounitytools.com/Applications/CxN/WalletCardWizard/WalletCardWizard.html
Or these are available in this format;
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/phone/8xcucugphone_chapter21.html#reference_E5D5049FD5C34F93AE421A1836EF0CC2
Main Menu and Shortcuts (Standard Conversation)
Revised November 16, 2010
While listening to the Main menu, press:
Action Key(s)
Hear new messages
1
Send a message
2
Review saved messages
3 1
Review deleted messages
(Not available on some systems)
3 2
Change setup options
4
Change greetings
4 1
Turn alternate greeting on or off
4 1 2
Edit other greetings
4 1 3
Change message notification
4 2 1
Change fax delivery
(Not available on some systems)
4 2 2
Select full or brief menus
4 2 3
Change PIN
4 3 1
Change recorded name
4 3 2
Change call transfer
4 4
Find messages from a Connection user
(Not available on some systems)
5 1
Find messages from all outside callers
(Not available on some systems)
5 2
Find messages from an outside caller
(Not available on some systems)
5 3
Hear meetings
(Not available on some systems)
6
Hear external messages
(Not available on some systems)
7
Switch between using the phone keypad and using voice commands (Connection 8.5 and later)
(Not available on some systems)
9
Cheers!
Rob

Unity Connection 8.5.1 MWI issue with French Locale

Hi There,
I am experiencing issues with MWI while using french locale on CUC 8.5.1. While, it works perfectly fine with English (US).
CUCM version is 8.0.3. Any ideas will be much appreciated.
Regards,
Sami

Hi Armin,
You could be seeing this behavior due to this bug;
Incorrect locale version cause VM outage
CSCtq97240
Symptom:
Unity connection 8.5.1 installed with locales may experience the following issues
1.When users try to leave message ,they get the fail safe message
2.Sometimes they are able to leave message , message doesnt get delivered and no MWI
Conditions:
When Locale version ES 24 is installed on UC 8.5(1) [ ES 16] or less
Workaround:
please downgrade the locale version to ES 16 if you have 8.5(1)SU1 or use US English language.
Though the Release notes of 8.5(1)
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdf
clearly mentions about the compatibility , Many customers think its good for them to install the latest locale ES and hence end with this condition.
This is the compatibility matrix for locales
========================================
a) No locales are available for Connection 8.5(1) base version only.
b) Locale SU1 is supported with Connection 8.5(1)SU1.
c) Locale ES 24 is supported with Connection 8.5(1)ES 17 to ES 36 only.
d) Locale ES 24 is not tested for Connection 8.5(1)ES 37 to ES46.
e) Locale 8.5(1)SU2 is supported with Connection 8.5(1)SU2 only. Not all locales available as of now
f) Locale 8.5(1)SU3 is supported with Connection 8.5(1)SU3 only. Only Japanese is available as of now.
g) Locale 8.5(1)ES72 is supported with Connection 8.5(1)ES72 only. Only Brazilian-Portuguese is available as of now.
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Unity Connection 8.5.1 ES 16 web admin account recovery

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