Unity Connection 8.5.1 Unable to store message

Hi,
We're running a Unity Connection 8.5.1 cluster and have installed 3 extra languages (Dutch,French and German).
When a call gets to Unity and the settings of the user are such that unity answers with the system default language (English), the message can be stored.
But when the user is setup to answer the caller in any of the added languages, the messages cannot be stored.
Any ideas?
Thanks,
Jeroen

Hi Jeroen,
You may be seeing this Bug;
CSCtq97240
Interpreting the bug ▼
Incorrect locale version cause VM outage
Symptom:Unity connection 8.5.1 installed with locales may experience the following issues1.When users try to leave message ,they get the fail safe message
2.Sometimes they are able to leave message , message doesnt get delivered
Conditions:When Locale version ES 24 is installed on UC 8.5(1) [ ES 16] or less
Workaround:please downgrade the locale version to ES 16 or use US English language
Locale ES 24 is meant only for UC 8.5(1)ES17 or later.Though the Release notes of 8.5(1
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdfclearly mentions about the compatibility , Many customers think its good for them to install the latest locale ES and hence end with this condition.This defect is just to track the issue and may be we can add a warning in the locale download page in CCO
Related Bug
Status
Fixed
Severity
5 - cosmetic
Last Modified
Jul 18,2011
Product
Cisco Unity Connection
Platform
Dependent
Technology
nav
1st Found-in
8.5
Fixed-in
Cheers!
Rob

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