Unity connection 8.5 location requesting non existing dependent during replication

Hi,
We have 2 cluster of Unity connection 8.5 both in HA (4 servers total). One cluster in city A et the other cluster in city B. Last week, replication between both clusters broke after the creation of a user on cluster A that had duplicated entries/conflicts in cluster B. We deleted the user from cluster A to bring the replication back, but the user never got deleted from cluster B. We went ahead and manually pushed the DB from A to B, problem solved, the user disappeared from Cluster B.
Here is where it gets interesting, since that event, Cluster B requests every 40 minutes or so that Cluster A provides information on a dependant object. A delay is present in the response from Cluster A, and a CUReplicator error shows up in RTMT with an PKID object number. That dependant object was traced back to be the EndUser PKID of the problematic user mentioned above. As you may guess, that user is nonexistent, we erased it. I queried the enduser table in the hope of finding a loose end, nothing on all clusters. I queried in the distribution list tables on Cluster B, thinking that the user may have been a member of a Cluster B distribution list,,,no luck.
So anybody has any idea how I can track a non existing dependence and stop Cluster B from asking for it?
05431af1-1cd9-4017-910c-6a082c888606 = PKID of our now deleted user, we made the corolation with the replication log bellow.
14:32:17.513 |9058,MessageProcessor,,CuReplicator,13,Received PUSH Replication: Location=mtlunc01 (push) USN(s)=4321 User=Etude10 Etudiant10, Objectid=05431af1-1cd9-4017-910c-6a082c888606 Time Stamp=1320461040925
Notice now how the user=null instead of Etude10 after we deleted the Etude10 user from cluster B with a push from Cluster A.
15:29:46.587 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Dispatching: Replication: (pull) USN(s)=0 User=null, Objectid=05431af1-1cd9-4017-910c-6a082c888606
cluster B requests this every 40 minutes.
5:29:46.623 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Sending changes for USN(s): 0, to mtlunc01 via message file CuReplicator_0_3249499062672782075.txt
15:29:46.623 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Sent PULL for object 1:05431af1-1cd9-4017-910c-6a082c888606 to location mtlunc01
15:29:46.624 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,-1,-1,Delay receiving dependent object05431af1-1cd9-4017-910c-6a082c888606 from location mtlunc01. Requests sent = 244. This situation may indicate network connectivity problems.
Could not track it down using those two queries on both clusters, the object is nowhere to be found.
run cuc dbquery unitydirdb SELECT Alias from vw_User WHERE ObjectId = '05431af1-1cd9-4017-910c-6a082c888606'
run cuc dbquery unitydirdb select * from vw_distributionlistmember WHERE ObjectId = '05431af1-1cd9-4017-910c-6a082c888606'
thanks,

Similar Messages

Can't delete or retire application because of a (Non-existent) dependent Task sequence

Hello.
I am trying to delete an outdated application from my SCCM environment.
However when i try to delete I get the warning that the application cannot be deleted because of 1 dependent task sequence.
I have been through every single task sequence and there is no reference to the application in any of them.
The application also no existing deployment types and and no deployments.
If I look in revision history for the app, it shows Revision 23 but I do not have the option to delete it.
How can I permanently delete this application from SCCM?

Hi,
Have you tried to delete the revision history after retiring the application?
Best Regards,
Joyce Li
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Unity Connection 8.6 call transfer to non-unity extension

I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further displays "
type: Exception report
message:
description: The server encountered an internal error that prevented it from fulfilling this request.
exception:
ServletException Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
root cause:
NoClassDefFoundError Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
note: The full stack trace of the root cause is available in the logs.
Has anyone experience this issue? Any solutions? Your assistance is greatly appreciated!

Hi Mesut,
you can refer the link for migration
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug010.html
regds,
aman

Ok my iphone 3g touch screen is not responding, i can recieve calls and it can charge and connect to itunes, but i cannot go any further than using the home button or the power button, but the slide feature and touch feature is non existent

ok my iphone 3g touch screen is not responding, i can recieve calls and it can charge and connect to itunes, but i cannot go any further than using the home button or the power button, it is only the slide feature and touch feature that has become non existent. Also, i have a f'ew cracks in my screen for a while now and it was running smoothly up until saturday when i sat on it applying large amounts of pressure to the phone screen. Is there a way i can fix this myself without having to recover my phone to factory settings or wasting 50 bucks to get it fixed??

Hi Dire Dawa,
If the screen on your iPhone isn't responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Regards,
- Brenden

I cant accese iitunes store? "unable to locate requested page please check your connection"

ok, today i installed itunes, i live in india....so after i insalled i dint open it!
i just reboot my laptop (windows 7, home basic)
k then as i on my lapton and itunes i imported all music..
when i click the itunes stores it dosent opens.
i just wait... but after tat it shows "unable to locate requested page please check your connection"
dah!... why? please answer me!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Cisco Unity Connection 8.5 PIMG integration.

Hello Experts
My customer has PIMG integration with Cisco Unity Connection, users can access their mailboxes after creating a direct routing rule with the search scope where this users are located to send the call to "attemp sing in" conversation this part is working fine. Now subscribers do not get the user's mailbox when reaching FNA,Busy or RNA they are going to the "welcome to Cisco Unity Connection Messaging System from a... default greeting. Using Remote port status monitor I can not see the call coming in,but I am sure the call is getting to that server. I will like to know what traces I can enable to get the extension that is being sent by PIMG or what else I can check on the Unity connection server to resolve this issue?
Thanks in advance

Hi Rob
I configured the Direct Routing to send the calls to conversation "sing in" because the customer has multiple integrations and duplicated users with same extesion, he was getting "invalid username and password" everytime they try to log in, meaning that the user was in different CSS and the existing Direct Routing Rule did not have this CSS in the Search Scope.Maybe in you case you the users were not sorted out by CSS.
I am pritty sure they are using Nortel phones,but not sure what exact version.
Thank you for your response.I will try to configure a Forward Routing rule to send the calls to and specific user'extension base on the calling number to see what happens.

Unity Connection 8.5 single inbox with Exchange 2003 - Access denied

Hi,
I'm using CUCMBE 8.5.1.12900-7 Unrestricted. i'm following Unified Messaging Guide for Cisco Unity Connection Release 8.5 and Later for configuring single inbox. I have successfully setup and tested unified messaging service when I subscribe this service to a particular user and test it, I get following error:
Issue: Failed accessing [email protected] on 192.168.0.10
Recommendations: Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
Details: HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://192.168.0.10/exchange/
[email protected]] request=[<?xml version="1.0"?> <D:propfind xmlns:D="DAV:" xmlns:fh="urn:schemas:httpmail:" xmlns:h="http://schemas.microsoft.com/repl/"> <D:prop> <fh:msgfolderroot/> </D:prop> </D:propfind> ] response=[<html><head><title>Error</title></head><body>Error: Access is Denied.</body></html>]
I have verified above mentioned recommendations but no such issue exists. Any ideas?

Hi Muhammad,
I am having exactly the same issue in configuring sinlgle inbox with unity connection 8.6 and exchange 2003. I have checked everything but no result. Could you please help in configuring?
Thanks
The validation results for the user unified messaging service account [email protected] with service E2K302 are the following:
Service "E2K302": AuthenticationMode=NTLM [use HTTP] Server=[E2K3-02.chelloit1.local] Type=[Exchange 2003] Username=[chelloit1.local\agokharu]
Failed accessing [email protected] on E2K3-02.chelloit1.local
Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://E2K3-02.chelloit1.local/exchange/[email protected]] request=[<?xml version="1.0"?> http://schemas.microsoft.com/repl/"> ] response=[ErrorError: Access is Denied.]

Unity Connection 8.0 Intrasite-networking and SMTP Smarthost

Hi,
Two Unity Connection 8.0 clusters:
Cluster1: ServerA (Pub) and Server B (Sub);
Cluster2: ServerC(Pub) and Server D(Sub)
We want to setup intrasite networking between those two clusters. As listed in the networking guide of unity connection 8.x:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnet020.html
The followings are the requirement for SMTP or SMTP Smarthost.
(1) The servers that will be networked together are directly accessible through TCP/IP port 25 (SMTP), or SMTP messages are routable through an SMTP smart host.
(2) For Connection clusters, you must have a smart host available to resolve the SMTP domain of the cluster to both the publisher and subscriber servers in order for message traffic to reach
For the redundancy consideration, such as when one cluster's publisher is down, the subscriber can still send or receive message from another location, as per the documentation, a SMTP smarthost is required.
I am questioning if this external SMTP smarthost is really required, since in case the customer could not provide us the Smarthost to relay the message, how should we do?
If we configure SMTP Access for Cluster Subscriber Servers as listed in http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnet020.html#wp1053483
will this exclude the requirement of smarthost when one publisher server is down?
Thanks,
JJ

Editing prompts such as it is will probably never be supported by Unity or Connection - for a request like this it would have to be provided in the conversation (phrase logic) as an option to use one term or the other.
I know it seems like just hacking and slashing the prompt files should be a no brainer and we're just being obstinate by not allowing it but that's not the case.
Many of the prompts used to construct the language specific phrase files are used in more than one place (i.e. each phrase does not have duplicate WAV files for each "token" used to make up the complete phrase - they get shared) - so it's a dangerous thing to go in and start replacing prompts here and there since it many times has unintended consequences. Supporting folks going in and making such changes and then calling TAC because something "sounds funny" is a daunting task as you can imagine.
once you open that up to other languages it gets gnarly in a hurry. The last voice mail system I dealt with that actually allowed for this type of thing was Repartee (DOS based system back in the 90s) - and when it got ported to OS/2 and then Windows support for direct prompt edits was yanked for the same reasons.
so long way of saying direct prompt edits are not in our future I don't think. I can pass on your concerns with "ID" vs. "Extension" anyway...

Unity Connection Office 365 Single Inbox - 100 Users Limitation

Hi all,
Goiing over the Unity Connection release notes:
Cisco Unity Connection 8.6(2) Support for Microsoft Office 365
Revised 13 April, 2012
In Cisco Unity Connection 8.6(2) and later, you can configure Connection to synchronize voice messages in Connection user's mailbox with the user's Exchange Online mailbox configured on Microsoft Office 365 environment. Microsoft Office 365 is a cloud hosted collaboration solution provided by Microsoft.
Cisco Unity Connection 8.6(2) SU1 is qualified for 100 users with Microsoft Office 365. For scalability beyond 100 users, you need to contact UCBU Product Management team through [email protected] mailer.
Note The integration beyond 100 users will not be supported by TAC until the BU has signed off on it.
I was aware of the 19 users per Unified Messaging account issue, in which we created several UM Service accounts as a temporary fix until Microsoft lifts the limitation. I wasn't aware of the above that there is a limitation to 100 Users total.
There has been a few posts regarding the 19 user/account issue in which the workaround has been to create up to 20 UM accounts to get up to 380 users as a temporary solution.
Any insight as to when this will be lifted or detailed timelines would be great!
Thanks,
Chris

Hey Chris,
I wouldn't go that route as you nicely noted. The specific locales for su2 are not shown
and I'm pretty confident that this bug would carry over to su2 as well
But then again....I could be way off base here
CSCty54979 - 8.6.x release notes should detail what builds are required for locales
Symptom:
Release notes for Unity Connection 8.6(2a) and 8.6(2a)SU1 are not clear about what builds the use of locales (localizations) are supported with and where they can be acquired
Conditions:
Customers wishing to support non-US English (ENU) languages with Unity Connect 8.6.x
Workaround:
For Unity Connection 8.6(2a), you must install ES12 and use the locale files that are labeled as ES12. The locale files are posted on cisco.com for download, but Unity Connection ES12 is not (you will need to open a TAC case and request a copy of 8.6(2)ES12)
For Unity Connection 8.6(2a)SU1, the 8.6(2)ES12 locales should NOT be used. An updated set of locales will be posted for use with this build in the near future (expected by roughly mid to late April 2012). Also note that if you are currently using the 8.6(2)ES12 locales, you should NOT upgrade to SU1 until the SU1 locales are posted to cisco.com so that you can use them.
If su2 is equivalent to ES44 then they aren't shown on this doc either??
http://www.cisco.com/web/software/Voice/pdf/LocalizationSupportforCUCESreleases.pdf
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Unity Connections 8.5 - Mailbox Access Rights

Hello,
Is it possible in Unity Connections 8.5 to have a mailbox setup where anyone who has the ID and PIN can access and listen to the messages but cannot delete the voicemail messages. There would be only 1-2 to users have the capability to delete the messages. I have a request to setup an attendance dial in mailbox where it can be checked by multiple users but only a select few would have the ability to delete the messages.
Thank You

Hi Troy,
My friend Tony is most correct here (+5 ) The best you can
do is trick most of the users into thinking "delete" is not available.
These settings are only exposed when using the Custom Keymapping Tool
in CUC, so you won't see them on your default conversation. Let's say
you are using the Classic Conversation for your users. You can go to the
Custom Keymapping Tool from cucadmin and say select Custom Keymapping #3
when it comes up you would, first off, reset the mapping on all tabs to Classic Conversation
this would then replicate your existing setup. Then go to the After Message menu page and map
some key # to "message delete" I used 17 in my tests here. Then you would also uncheck the
"option is voiced in menu" checkbox so the users that you apply this keymapping to would not
be offered the delete message option.
The next step is to assign the new Custom Keymapping #3 conversation to the
required Mailbox via user>xxxx>Phone menu>Conversation>Custom Keymapping #3
and apply.
You would also set Phone menu>Conversation>Custom Keymapping #3 in the User template
area so special "restricted" mailboxes that are created can use this conversation as well
In my tests here the only thing different than this example is that we use the Optional Conversation 1
so I reset the mapping on all tabs to Optional Conversation 1 when going through the steps above.
This worked like a charm.
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic

More Lion issues - Throwing Console errors for non-existent application

Again, with the bad side of Lion.
I was receiving all kinds of console errors in Lion with TweetDeck and Adobe AIR apps so I de-installed these applications and removed them from the system. However, Apple's fantastic Lion Operating System still is complaining about them even though they are not to be found.
In the console I am getting sandbox errors on locations and files that are non-existent. Below is a snapshot of the error messages, and the directory referred to: /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.... and the others DON'T EVEN EXIST!!
How do I keep this from happening? Why does the OS go after this when it's been removed?????
8/20/11SaturdayAugust 5:30:14.113 PM    mdworker32    kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
8/20/11SaturdayAugust 5:31:11.000 PM    kernel    nstat_lookup_entry failed: 2
8/20/11SaturdayAugust 5:31:44.239 PM    com.apple.SecurityServer    Session 100071 created
8/20/11SaturdayAugust 5:31:44.254 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.F9107117265DB7542C1A806C8DB837742CE14C21.1/ PrivateEncryptedDatak, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.254 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.F9107117265DB7542C1A806C8DB837742CE14C21.1/ lck~PrivateEncryptedDatak, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.254 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.F9107117265DB7542C1A806C8DB837742CE14C21.1/ .fl89CB8354, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.255 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/com.seesmic.desktop.client.D89F32799270693BEF34AAA36E9B26 32B59240FA.1/PrivateEncryptedDatak, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.255 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/com.seesmic.desktop.client.D89F32799270693BEF34AAA36E9B26 32B59240FA.1/lck~PrivateEncryptedDatak, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.255 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/com.seesmic.desktop.client.D89F32799270693BEF34AAA36E9B26 32B59240FA.1/.fl89CB8354, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.255 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1/ PrivateEncryptedDatak, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.255 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1/ lck~PrivateEncryptedDatak, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:31:44.255 PM    com.apple.security.XPCKeychainSandboxCheck    Can't get sandbox fs extension for /Users/kkathman/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1/ .fl89CB8354, status=-1 errno=No such file or directory ext=(null)
8/20/11SaturdayAugust 5:32:01.234 PM    Preview    snapshot of document took: 0.00030899 secs, calling unblockUserInteraction
8/20/11SaturdayAugust 5:32:01.318 PM    Preview    writing of document took: 0.083616 secs, success = YES
8/20/11SaturdayAugust 5:32:42.333 PM    rpcsvchost    sandbox_init: com.apple.msrpc.netlogon.sb succeeded
8/20/11SaturdayAugust 5:32:42.483 PM    sandboxd    ([66316]) smbd(66316) deny job-creation
8/20/11SaturdayAugust 5:32:42.583 PM    rpcsvchost    sandbox_init: com.apple.msrpc.srvsvc.sb succeeded
8/20/11SaturdayAugust 5:32:42.609 PM    smbd    anonymous connected to path /var/rpc/ncacn_np
8/20/11SaturdayAugust 5:32:53.587 PM    sandboxd    ([66320]) rpcsvchost(66320) deny mach-lookup com.apple.distributed_notifications@1v3
8/20/11SaturdayAugust 5:34:53.329 PM    smbd    anonymous connected to path /var/rpc/ncacn_np
8/20/11SaturdayAugust 5:39:32.429 PM    mdworker32    kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Don't know how you de-installed but you didn't fully uninstall them. If you did not have an uninstaller supplied with the applications, then here's what you need to consider in order to fully uninstall:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software.

Unity connection 8.5 location requesting non existing dependent during replication

Similar Messages

Maybe you are looking for