Unity Connection 8.5 Unified Messaging MWI
Hi Guys,
I just configured Unity Connection 8.5 Single Inbox with Exchange 2007. Everything is working fine, except the MWI goes off as soon as the Exchange gets the message. Is this the expected behaviour?
I need that the MWI stays ON until the user reads the message in Outlook. Is that possible?
Thanks!
Not sure if it applies here but, if you aren't moving it to another folder in your Outlook, try looking at this....
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/03/02/cisco-unity-exchange-2007-disclaimer-transport-rule-causes-mwi-to-fail
Let me know if you have a disclaimer setup on Exchange 2007 etc.
Thanks!
Tray
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TIAHi there,
This setting change is available via Bulk Edit
Bulk Edit> Messages> Disable MWI functionality for this user
Bulk Edit changed in 8.x from where it was accessed in 7.x.
Here's a clip that speaks to how this is run now. You first search and select all
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http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545
Try a couple of test users first to come up with the exact plan.
If you prefer you can also use Bulk Edit via .csv
As a test here I tried the Bulk Edit and chose;
User with Voicemail > Users referenced in this CSV file > Next
This then allowed me to browse to an existing "basic" .csv that I had
used to create a test user recently when playing with BAT. In this .csv
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the Bulk Edit tool (smart puppy ) selected only Bob Uncle for my edit choices
and I was able to change the Disable MWI functionality for this user
Again, please try manipulating some test users to perfect
your methodology.
I have attached the test .csv I used
Cheers!
Rob
Attachments: buncletest Mailboxes.csv.zip (255 bytes)
"Show a little faith, there's magic in the night" - Springsteen -
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cucwithnortel.pdf (308.1 K)
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http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
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Hi Ali,
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"And if I should fall behind
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Hi Folks
Can I just run this past you all please.
Have just upgraded from unity 7 to connection 8.6.
We have a hunt pilot number of 4136 with 4 hunt list member numbers in the hunt (1930, 1931, 1932 and 1933)
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however, the line members have been added as additonal mwi devices and are not working (see attached)
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Did you try a re-sync?
Synchronizing MWIs
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•After a server is restored by using the Disaster Recovery System.
•After upgrading a system.
•After a WAN outage in a system that has distributed voice messaging through Cisco Unified Survivable Remote Site Telephony (SRST) routers or Cisco Unified Communications Manager Express routers in SRST mode.
Do the following procedure.
To Synchronize MWIs for a Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 2 On the Search Phone Systems page, select the name of the phone system for which you want to synchronize all MWIs.
Step 3 On the Phone System Basics page, under Message Waiting Indicators, select Run.
Note that synchronizing MWIs for the phone system may affect system performance. We recommend that you do this task when phone traffic is light
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg050.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen -
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I'm trying to get some sort of expectation regarding MWI performance with Unity Connection 8.5 and Unified Inbox with Exchange 2010 SP1.
Since my Unity 7x system is working fine in regards to MWI and Exchange 2010 SP1, my test Unity Connection 8.5 system is not. I've seen MWI status changes taking as long as 15 minutes but as little as 5 seconds to come to the Unity Connection 8.5 server. I know the issue is in Exchange, but does anyone have some observed performance from this type of integration?In my case everything checked out and from all outward appearances should have worked fine. There was some finger pointing and TAC found several other cases resembling the same thing as I was experiencing. We upgraded to an engineering special only because it was the only thing newer to upgrade to from what was available online at the time. It resolved my problem not because it was an ES but I speculate that it just re-initialized some database components. I suspect sometime during making SMTP domain changes something got messed up and that caused the issue.
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Unity Connection 8.5.1 MWI issue with French Locale
Hi There,
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Regards,
SamiHi Armin,
You could be seeing this behavior due to this bug;
Incorrect locale version cause VM outage
CSCtq97240
Symptom:
Unity connection 8.5.1 installed with locales may experience the following issues
1.When users try to leave message ,they get the fail safe message
2.Sometimes they are able to leave message , message doesnt get delivered and no MWI
Conditions:
When Locale version ES 24 is installed on UC 8.5(1) [ ES 16] or less
Workaround:
please downgrade the locale version to ES 16 if you have 8.5(1)SU1 or use US English language.
Though the Release notes of 8.5(1)
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdf
clearly mentions about the compatibility , Many customers think its good for them to install the latest locale ES and hence end with this condition.
This is the compatibility matrix for locales
========================================
a) No locales are available for Connection 8.5(1) base version only.
b) Locale SU1 is supported with Connection 8.5(1)SU1.
c) Locale ES 24 is supported with Connection 8.5(1)ES 17 to ES 36 only.
d) Locale ES 24 is not tested for Connection 8.5(1)ES 37 to ES46.
e) Locale 8.5(1)SU2 is supported with Connection 8.5(1)SU2 only. Not all locales available as of now
f) Locale 8.5(1)SU3 is supported with Connection 8.5(1)SU3 only. Only Japanese is available as of now.
g) Locale 8.5(1)ES72 is supported with Connection 8.5(1)ES72 only. Only Brazilian-Portuguese is available as of now.
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley
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