Unity Connection 8.5 User Training Guide?

I am migrating from Unity 4.x voicemail only to single inbox UC 8.5.
I need to provide a training doc to the end users, so tha they can become familiar with the message behavior in the inbox/mailbox.
Anyone have anythign similar?
Thanks,

Cisco Unity Connection
End-User Guides
http://www.cisco.com/en/US/partner/products/ps6509/products_user_guide_list.html
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Similar Messages

  • End user training guide for FI/CO

    Hi!
    Can any one send me end user training guide for FI/CO in ppt presentation.
    thanks & regards,
    RAemsh B

    Hi:
    Refer to SAP Best Pratices.In this you will Business Process procedure. You can use that end user training guide for FI/CO
    http://help.sap.com/bp_bblibrary/500/BBlibrary_start.htm
    Refer to SAP Accounts Receivable documentation.
    web.mit.edu/cao/www/AR/index.html
    Additionally type the t.code in google.com.
    Ex: SAP F-02 in google.com.You may find the user manuals.
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    Assign points if useful.
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  • How to find Unity Connection 8.6 users whose AD account is disabled

    I have a Unity Connection 8.6 server that is integrated with AD. My main issue going forward is the user maintenance. If a user is disabled in AD, the user's LDAP integration status changes from "Integrate with LDAP Directory" to "Do Not Integrate with LDAP Directory". I understand this is default behavior when the server syncs with AD just as it does on CUCM. When administering thousands of accounts, there are going to be times that I'm not notified of someone leaving the company (more often than not). I need a way to search for these users in the server as most, if not all users are LDAP synced with mailbox. I have tried exporting the users with mailbox and I can't find any difference between an active and inactive AD user.
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  • Unity Connection 8.5 TUI Wallet Guide?

    Connection 8.5 web page with user guides,
    http://www.cisco.com/en/US/products/ps6509/products_user_guide_list.html
    How come only the Voice Commands has a Wallet Guide in the End User Guide?
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    Hi Jason,
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    http://www.ciscounitytools.com/Applications/CxN/WalletCardWizard/WalletCardWizard.html
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    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/phone/8xcucugphone_chapter21.html#reference_E5D5049FD5C34F93AE421A1836EF0CC2
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    Revised November 16, 2010
    While listening to the Main menu, press:
    Action Key(s)
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    1
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    2
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    3 1
    Review deleted messages
    (Not available on some systems)
    3 2
    Change setup options
    4
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    4 1
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    4 1 2
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    4 1 3
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    Change fax delivery
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    Change PIN
    4 3 1
    Change recorded name
    4 3 2
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    4 4
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    5 1
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    5 2
    Find messages from an outside caller
    (Not available on some systems)
    5 3
    Hear meetings
    (Not available on some systems)
    6
    Hear external messages
    (Not available on some systems)
    7
    Switch between using the phone keypad and using voice commands (Connection 8.5 and later)
    (Not available on some systems)
    9
    Cheers!
    Rob

  • Cisco Unity Connection 8.5 User voicemail password problem

    HI,
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    Hi Hector,
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    CSCtr43643 Bug Details Bug #5 of 21 | < Previous | Next >
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    Status
    Fixed             
    Severity
    3 - moderate
    Last Modified
    In Last Year        
    Product
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    Technology
    1st Found-In
    8.5       
    Fixed-In
    8.5(1)ES58
    8.5(1.13033.1)
    8.0(3)ES36
    8.0(3.23039.1)
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    Rob

  • ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

    Hello All,
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    "The remote name could not be resolved error in Notes ViewMail 10.0.0.152e_vmws_gen_property_not_found "
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    I am able to forward the VoiceMessages between Unity Connection users via CISCO PCA without facing any issue.
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    Hasan Jafri

    Hello Craig,
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    Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
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    Its 7 MB Recording. I hope you can easily Download.
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  • BW-BEx  User Training Material / Documentation Guide

    Hi mates,
      I would sincerely appreciate if someone could share with us, any materials for SAP - Business Explorer End User training guide / documentation
      If yes, please let us know so I will detail my contact
      Thanking in advance mates !
       Rgds,
       -John-

    hi
    check out these links
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/828d9590-0201-0010-95a7-ea8cf8814b94
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/ec20a990-0201-0010-f291-d1d039975e41
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/a249a990-0201-0010-e18e-b2f5ed135497
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/bc4fa990-0201-0010-588e-ca4e63050d6d
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/b931a890-0201-0010-268d-a7bedf8aa720
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f0aca990-0201-0010-0380-f3aac4127a57
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/3541a990-0201-0010-f1ae-b24b72690df7
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/2642ab90-0201-0010-9193-d59de66cbab4
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    http://searchsap.techtarget.com/searchSAP/downloads/chapter-august.pdf
    http://searchsap.techtarget.com/featuredTopic/0,290042,sid21_gci1121728,00.html?bucket=REF
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    ravi

  • Unity Connection 8.6 LDAP or CUCM Import with german special characters called "Umlaut": ä, ö, ü

    Hi,
    for  jabber 9.1 integration i sync'ed all users at Callmanager, Presence and  Unity to our LDAP (MS AD). with CUCM and Presence (both 8.6.x), it  works fine, just Unity Connection sync the Users from AD, but i cannot import Users  with german special characters ä, ö, ü  (i.E. German Name in LDAP-su: Müller).
    Jabber  9.1 need for Voicemail Integration the AD Authentication. Know  somebody, if there is an Workaraound or Fix ?
    This is a general issue, with or without Jabber, with sync directly from AD, or indirectly through CUCM (sync'ed with AD)
    thx and regards
    Jacky

    I located an identical defect (CSCts28455) that was closed as unreproducible. The defect references CSCtj73444 "Add support for UTF-8 password to LDAP and RADIUS/MSCHAP" which is added to 8.4.2 with the recommendation of RADIUS/MSCHAP or LDAP only for international character support. It would make sense to go to the latest in your current train (ie: 8.4.4.1.ED) and see if the issue remains. What you want to do appears to be supported.
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  • Unity Connection 8.5 Outcall notification to device too agressive?

    I’ve noticed the Unity Connection 8.5 outcall notification is too aggressive. Is there a way to change the outcall parameters to wait x minutes between redials?
    For example Connection called my cell phone, while I am inputting my PIN I get a second call from Connection alerting me to new messages.  While I’m listening to the messages I get a third call from Connection. I noticed same problem if device is my desk 7962 phone.
    Unity Connection 8x Administration Guide
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagpdf.pdf

    Hi Jason,
    These timers can be changed via the User or User Template pages
    User Templates New Notification Device
    Revised November 16, 2010
    Table 3-21     User Template New Notification Device Page 
    Field Description
    Notification Device Type
    Select a type of notification device from the list.
    Display Name
    Enter a descriptive name for the notification device.
    Phone Number
    (Applicable only to phone and pager notification devices.) Enter the phone number, including trunk access code, of the selected device. Use digits 0 through 9 and the following dialing characters in the phone number:
    •, (comma) to insert a one-second pause.
    •# and * to correspond to the # and * keys on the phone.
    Users can change this number by phone.
    Extra Digits
    (Applicable only to phone and pager notification devices.) Enter any extra digits that Cisco Unity Connection dials after the phone number. The effect of the extra digits depends on the selected device. For pagers, the extra digits are shown on the pager display.
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    Duration to Wait Before Dialing Extra Digits
    (Applicable only to phone and pager notification devices.) Cisco Unity Connection can wait a specified number of seconds before dialing the digits in Extra Digits. Use this option if the automatic call progress detection is not reliable (for example, when phone lines are noisy or when ringing patterns are unusual).
    Rings to Wait
    (Applicable only to phone and pager notification devices.) Enter the number of times that Cisco Unity Connection allows the user phone to ring before ending the attempt. The setting must be at least 3 rings. Enter a higher number to give a user more time to get to the phone.
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    Busy Retry Limit
    (Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user number that is busy. Select a higher number to reach someone who uses the phone frequently.
    Default setting: 4 times.
    Busy Retry Interval
    (Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user number that is busy. Select a higher number to reach someone who has long phone conversations.
    Default setting: 5 minutes.
    RNA Retry Limit
    (Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user who does not answer the phone. Select a higher number to reach someone who steps away from the phone briefly. Select a lower number to avoid disturbing others.
    Default setting: 4 times.
    RNA Retry Interval
    (Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user who does not answer the phone. Select a higher number to reach a user who is away from the phone for long periods of time.
    Default setting: 15 minutes.
    Retries After Successful Attempt
    (Applicable only to pager notification devices.) Indicates the number of times that Cisco Unity Connection calls the pager device after the first successful call to the device while the message that triggered the notification is still marked new. Use this setting in conjunction with the Retry Interval After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
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    Note This setting generates a series of notifications that is separate from the series that is generated if you enable the Repeat Notification If There Are Still New Messages setting on the Edit Notification Device page. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.
    Enter a value between 0 and 100. A value of 0 (zero) means that Connection does not retry the notification after the first successful call to the pager.
    Default setting: 0.
    Retry Interval After Successful Attempt
    (Applicable only to pager notification devices.) Indicates the interval at which Cisco Unity Connection retries calling the pager device after the first successful call to the device if Retries After Successful Attempt is set to a value greater than 0 (zero) and the user has not yet checked the message. Use this setting in conjunction with the Retries After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
    Enter a value between 0 and 100 minutes. A value of 0 (zero) means that Connection makes additional retries as soon as a port is available to dial the device.
    Default setting: 1 minute.
    Phone System
    (Applicable to phone and pager notification devices only.) Select the phone system that the notification device uses.
    Prompt for User ID on Notifications
    (Applicable only to phone notification devices.) Indicate whether Cisco Unity Connection should prompt the user to enter a user ID. The user is always asked for a PIN. Users may prefer not to enter a user ID in order to shorten the time that it takes to sign in.
    Note Use this setting with caution and only if the phone is never answered by anyone other than the user.
    SMPP Provider
    (Applicable only to SMS notification devices.) Select the applicable SMPP provider.
    To
    (Applicable only to SMTP and SMS notification devices.) Depending on whether you are setting up message notification for a text-compatible mobile phone or pager, or for SMS (SMPP) devices:
    •For SMTP text message notifications, enter the email address of the user text pager, text-compatible mobile phone, or another email account (such as a home email address).
    •For SMS (SMPP) text message notifications, enter the phone number of the SMS-compatible device. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
    Up to 128 characters can be entered in this field.
    From
    (Applicable only to SMTP and SMS notification devices.) For text-compatible mobile phones or pagers, enter the phone number that the user calls to check messages, or enter alphanumeric text (as applicable) in this field. The From phone number appears in the last line of any SMTP notification. A user can press the Return Call button on many text-compatible mobile phones to dial the phone number. The mobile phone must support automatic callback in order to use this feature.
    For SMS (SMPP) devices, what you enter in this field depends on the SMPP Provider:
    •If the SMPP Provider requires a "source address" for the server sending the message, enter the IP address for the Cisco Unity Connection server.
    •If the SMPP Provider does not require a "source address," enter the number that the user calls to check messages. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
    Note Consider that some SMPP Providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a call back number, try entering the number that the user calls to check messages in the Message Text field.
    Up to 40 characters can be entered in this field.
    Message Header
    (Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the header of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
    Message Text
    (Applicable only to SMTP and SMS notification devices.) Enter the text message that the user wants to receive in a text notification. For example, you might enter "Urgent message for Technical Support" for a user who is on call for the technical support department. Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends the text you enter here.
    Note To include a call back number, try entering the number that the user calls to check messages within the message text (for example, enter the number in this format: tel:2065551212).
    Up to 160 characters can be entered in this field. (For SMS devices, depending on the character set you configure Connection to use, it is possible that messages that are shorter than 160 characters may be truncated.)
    Message Footer
    (Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the footer of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
    Include Message Information in Message Text
    (Applicable only to SMTP and SMS notification devices.) Check this check box to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, email, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.
    Include Message Count in Message Text
    (Applicable only to SMTP and SMS notification devices.) Check this check box if you want the notification to include a count of the number of new messages in the mailbox.
    Include a Link to Cisco PCA in Message Text
    (Applicable only to SMTP notification devices.) Check this check box to include a link to the Cisco Personal Communications Assistant in the text string that is sent to the SMTP notification device.
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg030.html#wp1082329
    Cheers!
    Rob

  • Unity Connections Voicemailes sent in email?

    Hi. Is it possible to log in to unity connections as a user and retrieve voice mails and email them? (wav or mp3 or whatever format?)

    Yes, Unity Connection has all of the functionality of Unity, without the Microsoft dependancies (or interconnections, depending on your point of view). Users can access VM from any IMAP client (including Outlook) and read, forward, and delete from there. Users can also browse to a 'webmail' style interface that allows they to do the same from a browser.
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  • Automating user creation for Unity Connection when sync'd with LDAP

    Hi
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    No
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    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg100.html#wp1069724
    HTH
    java
    if this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • Unity connection users

    I am using unity connection 7.x and would like to create a role in which a group of helpdesk users can do std end users configuration changes. Roles in unity connection are view only. How can a new role with customized option be created?

    Hi there,
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    Connection
    From Unity/Unity Connection guru Lindborg;
    https://supportforums.cisco.com/message/1208846#1208846
    https://supportforums.cisco.com/message/1215895#1215895
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    Rob
    Please support CSC Helps Haiti
    https://supportforums.cisco.com/docs/DOC-8895
    https://supportforums.cisco.com/docs/DOC-8727

  • Can't create a MWI using primary extension for a user having an alternate extension in Unity Connection 10.5.1

    In Unity Connection 10.5.1...
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  • How to delete users in unity connection

    hello all,
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    When the CUCM End User is deleted, the corresponding CUC user should  automatically be deleted as well. Sometimes this isn't the case and the  CUC user still exists and cannot be deleted due to other database hooks.
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  • Error Adding user to Unity Connection 7.0.1

    Hi,
    I have cisco unity connection installed on standalone machine, when i try to add any user i receive error on the attached picture.
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    The password credentials - either web or voicemail - conflict with the rules in the Authentication Rule(s) applied at the Subscriber Template and/or individual user level.  If you have the "Check for trivial passwords" flag checked then your password cannot be generic strings like 123456 or passwords with repeating characters such as 112233 or even aabbccdd - they are considered easy to hack.  Either assign new initial passwords or change the Authentication Rules and I suspect your issue will go away.
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