Unity Connection 8.5(x), single inbox, and smartphones

If the customer sets up the following environment:
Unity Connection 8.5(x) WITH SECURE MESSAGING
Single Inbox with Exchange 2010
Customer has smartphones (blackberry, etc).
We're trying to figure out if this is set up, will the smart phones be able to play the voicemail message or not? Based on what I see, I'm thinking they may not, but would love to hear from someone with eyes and ears back in the BU.
Cliff

They would not be able to play the message. From the Unified Messaging Guide:
To play secure Connection voice messages in the Exchange mailbox, users must use Microsoft Outlook and Cisco Unity Connection ViewMail for Microsoft Outlook. Without ViewMail for Outlook installed, users accessing secure voice messages see only text in the body of a decoy message; the text briefly explains secure messages.
In other words, the Blackberry phones don't have ViewMail and can only see the decoy message.

Similar Messages

Unity Connections 8.6.2a Single Inbox Problem

We have a Unity Connections Server version 8.6.2a talking to Exchange 2010 SP1. We have verified Authenications, HTTPS, Certs etc. If we run a test from the Edit Unified Messaging Screen, we get the following:
Severity                               Issue                               Recommendation                               Details
The validation results for unified messaging service Exchange are the following:                                                                                                                                                                                                                                               Service "Exchange": AuthenticationMode=[Basic] [use HTTPS/validate] Server=[server.internaldomain.com] Type=[Exchange 2007/2010] Username=[domain\UnityUser]
The server domain name can be resolved.
Server server.domain.com can be contacted by pinging.
The service port for calendaring is functioning.
The certificate verification results from SSL is X509_V_OK.
This test does not test all aspects of the configuration of the service. To complete testing, add a unified messaging account for a user and test the account using the Test button on the Edit Unified Messaging Account page.
However under the user we get:
The validation results for the user unified messaging service account [email protected] with service Exchange are the following:                                                                                                                                                                                                                                               Service "Exchange": AuthenticationMode=Basic [use HTTPS/validate] Server=[server.internaldomain.com] Type=[Exchange 2007/2010] Username=[domain\UnityUser]
Failed accessing [email protected] on server.internaldomain.com                                    .                                                                                                                                                                                                           Diagnostic=[] Verb=[] url=[] request=[] response=[]
The system failed to perform a typical calendar operation.                                    Refer to other warnings and errors generated by the tool, and check the Tomcat log file for details.                                                                                                                                                                                                           The system failed while trying to make an API call.
I'm completely at a loss.

I get the following when I attempt to run that after install:
C:\Program Files\Cisco\Unified Serviceability\JRtmt>".\jre\bin\java" -Dsun.java2
d.d3d=false -Xbootclasspath/a:.;.\lib\xerces.jar;.\lib\log4j.jar;.\lib\jcchart45
0J.jar;.\lib\collections.jar;.\lib\JbcBeans.jar;.\lib\activation.jar;.\lib\axis.
jar;.\lib\axis-ant.jar;.\lib\commons-discovery.jar;.\lib\commons-io-1.3.2.jar;.\
lib\commons-logging.jar;.\lib\commons-lang-2.1.jar;.\lib\commons-net.jar;.\lib\i
fxjdbc.jar;.\lib\mail.jar;.\lib\maverick-debug-all.jar;.\lib\jaxrpc.jar;.\lib\sa
aj.jar;.\tzupdater.jar;.\lib\jide-common.jar;.\lib\jide-dialogs.jar;.\lib\jide-g
rids.jar;.\lib\wsdl4j.jar;.\lib\javacsv.jar;.\lib\jtds.jar;.\lib\commons-beanuti
ls.jar;.\lib\commons-collections.jar;.\lib\commons-digester.jar;.\lib\commons-el
.jar;.\lib\commons-jexl.jar;.\lib\commons-scxml.jar;.\lib\derby.jar;.\lib\xalan.
jar;.\lib\openssoclientsdk.jar -jar JRtmt.jar
Exception in thread "main" java.lang.NullPointerException
        at com.cisco.ccm.serviceability.rtmt.ui.SystemUtil.getLog4jConf(Unknown
Source)
        at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.initTrace(Unknown Sour
ce)
        at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.main(Unknown Source)
C:\Program Files\Cisco\Unified Serviceability\JRtmt>

Cisco Unity Connection single inbox and viewmail error

Unity Connection 8.5.1 single inbox with Exchange 2010 and viewmail 8.5.4. We arein the process of migrating from Unity 7.0.2 to Unity Connection.
We are a lawfirm and many of our admins have full access to their attorney's exchange mailbox to manage their messages and voicemails. With Connection those admins can no longer access voicemails in exchange accounts other than their own even if they have full access.
A message pops up stating "the requested voice message is no longer available" and only dead air is played whether playback via phone or speakers is selected. This is a huge issue for our end users.
Has anyone else experienced this or hav eany suggestions for a work around?
I have tried assigning the mailbox access delegation role to an end user but this did not grant access via vewmail.
Thanks
Liz

Hi Liz,
This is expected behavior because VMO has certain dependencies mapped between users and messages, so when a different user tries to access the message, it can't find the mapping which is why you receive that message. However, VMO 8.6(4) introduced the ability for this exact group mailbox access feature you're after.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/release/notes/864cucvmorn.html#wp346504
Hope that helps,
Brad

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Unity Connection 8.5 Email Notification

We have CUCM 7.1.5 and Unity Connection 8.5. Single Inbox.
When receiving a VM, we are getting [email protected]
I was hoping to get [email protected] . Is there something I'm missing here? We have a Mult-Tenant environment.
Thanks.
I will add that we are moving from Unity 7 to Unity Connection 8.5.

Hi Mike,
Your question was specifically about flexibility with the SMTP domain, which is what I answered. As far as being able to reply, yes you can reply to voice mail messages just like Unity. However, it's a tad different. There may be some extra configuration required on Exchange if your users are not using VMO to reply to these messages. There was an article written about this exact scenario:
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/07/18/unity-connection-851-single-inbox-unified-messaging-forwardreply-in-outlook-fails-with-ndr
Hope that helps,
Brad

Unity Connection 8.5 Exchange 2010

Does the exchange server need to be in the same location as the Unity Connection 8.5 server for single inbox to work?

In the single inbox design guide here....
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg032.html
Calculating the Number of Connections for a Connection Cluster
If both Connection servers in a cluster are in the same location, so they have the same latency when synchronizing with Exchange, you can calculate the number of connections the same way you do for one Connection server.
If one server in a cluster is collocated with the Exchange servers and the other is in a remote location:
•Install the publisher server in the location with the Exchange servers. The publisher server should always be the primary server unless the server is offline for maintenance or is unavailable for some other reason.
Also here in this guide....
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp459928
Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)
Revised February 22, 2011
•Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
–Exchange Server 2010 with Service Pack 1 (All editions are supported.)
–Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
To synchronize Connection and Exchange 2007 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1), which is available on the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
In the tree control on the Downloads page, expand Voice and Unified Communications > Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Connection > Cisco Unity Connection Version 8.5. On the Select a Release page, select SU1, and the download buttons appear on the right side of the page.
–Exchange Server 2003 with Service Pack 2 (All editions are supported.)
To synchronize Connection and Exchange 2003 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1). For download instructions, see the previous bullet.
Microsoft Business Productivity Online Suite is not supported.
•Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)
•The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•Exchange clusters are supported.
•To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.
•Depending on the number of voice messaging ports on each Connection server, the path of connectivity must have the following guaranteed bandwidth with no steady-state congestion:
–For 50 voice messaging ports on each server—7 Mbps
–For 100 voice messaging ports on each server—14 Mbps
–For 150 voice messaging ports on each server—21 Mbps
–For 200 voice messaging ports on each server—28 Mbps
–For 250 voice messaging ports on each server—35 Mbps
The bandwidth numbers above are intended as guidelines to ensure proper operation of mailbox synchronization. For information on bandwidth requirements for Connection clusters, see the "Requirements for a Cisco Unity Connection 8.x Cluster" section. Additional conditions such as network congestion, CPU utilization, and message size may contribute to lower throughput than expected. Call-control and call-quality requirements are in addition to the guidelines above and should be calculated by using the bandwidth recommendations in the applicable Cisco Unified Communications SRND at http://www.cisco.com/en/US/partner/solutions/ns340/ns414/ns742/ns818/landing_uc_mgr.html.
•The default Connection configuration is sufficient for a maximum of 2000 users and 80 milliseconds of round-trip latency between Connection and Exchange servers. For more than 2000 users and/or more than 80 milliseconds of latency, you can change the default configuration. For more information, see the " Latency" section in the "Single Inbox in Cisco Unity Connection 8.5 and Later" chapter of the Design Guide for Cisco Unity Connection Release 8.x. at http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.
•Users must be assigned to a class of service that is enabled for using single inbox.
•For each user configured for single inbox, an email client that is configured to access the user's Exchange mailbox. For full single-inbox functionality, we recommend that you use Microsoft Outlook and install Cisco ViewMail for Microsoft Outlook. ViewMail for Outlook is required to:
–Review secure Connection voice messages by using Outlook.
–Compose, reply to, or forward synchronized voice messages by using Outlook.
Other email clients can be used to access Connection voice messages in Exchange, but users will not have the functionality provided by ViewMail for Outlook.
For information on Connection support for Outlook, see the "Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later" section.
•For users who are configured for single inbox and SpeechView transcriptions, the message in Exchange is not updated with the transcribed text. You can configure Connection to send a notification message that contains the transcription.
•When message expiration and single inbox are configured, the .wav file is not deleted from the message in Exchange. Voice messages in Connection are still removed from user mailboxes and are replaced with a recording that tells the user "This message is expired."
Specifically teh bandwidth requirements. Typically it's always best to have Exchange as close as possible to the CUC servers for performance to be ideal but this should give you some guidelines.
Tray

Unity Connection 8.6 call transfer to non-unity extension

I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

Import Export from CUE to Unity Connection 8+

After looking on CiscoUnityTools.com I see there is one CUE tool for importing Users and recorded name WAVs from CUE into Cxn 8+
Does anyone have a method for moving all the users AND voicemails from CUE systems into Unity Connection, any version?

Hi there,
There are no "free" tools that will migrate greetings and messages
from CUE to Connection.
The one place to look is @ Cisco partner CommonVoices "Now There";
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/solutions_partner_cuc.pdf
They do claim to;
Switch from any traditional
system to Cisco Unity®
Connection
• Greetings, name
announcements, existing
messages, and call trees are
all retained along with
message status
• 10 years of experience
migrating millions of mailboxes
worldwide
http://www.commonvoices.com/products/NowThere.php
What many people do when migrating to a new voicemail system is to leave the
old system accessible for a period of time so that users can access their old
messages. This is what we did when migrating from Octel to Unity Connection
Cheers!
Rob
"What you don't have you don't need it now"
- U2

Unity Connection 8.5.1 ES 16 web admin account recovery

Hello,
I have a client with a Unity Connection 8.5.1 ES16 version and they lost access to the Unity Admin web page.
I tried the steps to recover the password but it is failing, and the account doesn't seem to exist anymore.. I did a SQL query I found on another post here and it did not list this account anymore in the nonsubscriber querry, I also tried the utils cuc reset password command on the account several times with several passwords that matched the password criteria and they always failed resetting the password.
So I found another post and it had other query to use nonsubscriber account and use that, I managed o log in to the unity admin page with account called "UnityConnection" but it saids "Not Authorized" for all functions.
How do I add rights to the UnityConnection user or create another web admin account from SSH/CLI? I'm thinking I need to engage TAC in the morning and have them gain root access to fix this up. I did find a few bug ids on this but the workarounds don't work either and those were for 7.1.x.
Thanks, Erick

I was hoping not to have a Nested ESXi setup, initially I started to setup my Lab machine as a Bare Metal ESXi host, the free ESXi vsphere client has a 6 Core Limit per CPU and I have 2 CPU's with 8 Core's each and was not happy to lose 2 Cores per CPU as a limitation, so I read up and tried ESXi 5.0 which really messed up things for me, after ESXi 5.0 install My system started to act up and would boot up and sit at a Blinking Cursor forever, spent a week researching and gave up when I tried installing 4.1 again only to find out 4.1 would work either ! sucked real bad and I guess I just decided to give Workstation a try, minor glitches, But I will give it a try and setup a nested ESXi within my workstation, I know it has something to do with the OVA template and the Hardware specs that Unity Connection looks for, crazy thing is Unity Connection Works right now, I just have to start Tomcat manually everytime I boot up my lab system. Will keep looking for answers will I try the nested setup - Thanks Matt

Unity 7 to Unity Connection 8

this is a design question and best way to go about doing this:
we have Unity 7 voicemail only in it's own domain on box exchange. we have a total of 5 servers like this connected together around the world.
we want to move to Unity Connection HA at all thye sites and network digitally. We want to integrate to their existing corporate domain. we must preserve greetings and passwords and callhandlers but not voicemail. what and how do we do this.

COBRAS cannot maintain passwords since Microsoft AD stores them in a one-way hash. Cisco's documentation says this:
Passwords for Cisco Unity web applications cannot be exported because they are stored in Active Directory. When you create new user accounts by importing data, every account will get the same password, which is the password in the template that you specify when you import data.
You can have internal user accounts in Unity Connection; or syncronize them to UCM or Microsoft AD through AXL or LDAP respectively after import. Unlike Unity, Unity Connection is read-only with LDAP so the schema extensions are no longer relevent.
I'm not sure what your migration strategy is; however, it is possible to digitally network a Unity 8 site (i.e. you would have to upgrade those first) to Unity Connection 8 site. The Design Guide has a whole chapter on this: Migrating from Cisco Unity to Cisco Unity Connection 8.x. You may want to spend some time reading that and deciding on the best course of action.

Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1)SU1.

For 24 hours I’d like to run Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1). Unity Connection 1.2 isn’t supported anymore, we are migrating to Unity Connection 8.5(1) but I wanted to do CallManager 4x to 8x upgrade the first night, and Unity Connection 1.2 to 8.5 upgrade the second night. All new hardware so using DMA and COBRAS.
I'm not looking for it to be "Supported" just want it to work 24 hours while migrating...
Unity Connection 1.x Compatability Matrix will likely never show CallManager 8.5 since UC 1.x is EoL
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html
Jason Aarons
CCNP/CCDP/CCVP
Consultant

The primary factor in the integration here for SCCP is the TSP version. You can verify the version of TSP running on Unity Connection with the procedure noted here: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/1x/release/notes/121sr2ucrn.html#wp37944
It's a Windows box so the procedure is the same as with standard Unity. Check the properties of AvSkinny.tsp in the \Windows\System32\ folder path.
If you don't care about official support and it's only temporary then I'd say check to ensure that TSP is fairly recent and, if needed, upgrade to the latest release available for install on CUC 1.2(1). Run a number and tests and make sure 1) things function as expected and 2) you don't get a load of TSP errors in the system/application logs.
Cisco notes that product support is based primarily on testing and since Unity Connection 1.2(1) is outdated and CUCM 8.5(1) is brand new, it's not likely that this combination will be tested anytime soon ... but the TSP compatibility between 8.0 and 8.5 is likely to be similar if not the same.
Hailey
Please rate helpful posts!

Unity Connection LDAP Error

I'm trying to setup a Unity Connection server with an LDAP directory and when I save the configuration I get this error message:
Error while Connecting to ldap://172.16.1.2:389, null
The UCONN server is connecting to a Windows 2000 DC running Exchange 2003.
I think I'm missing something simple but I'm not sure what.
Thoughts?

Hi,
Sounds like you may either have an incorrect IP address and/or port # for your DC or GC. Port 389 for a Domain Controller, and if the server is a Global Catalog, you'll need port 3268. Another possibility is that port 389 may be blocked by some sort of ACL or firewall. I would try the port change first and re-verify your IP address and if that doesn't get you anywhere, setting up a network capture to see what may be happening during the bind request is your next step.
Hope that helps,
Brad

Hardware checks performed during an Unity Connection upgrade ?

I have Unity Connection 8.0.3 running on an old HP server. (Identified as a HP 7845H2 2333 during the install)
I tried a clean install of Unity Connection 8.6.1 on an identical server. The install failed with the server hardware failing to be recognised.
This is despite the server hardware meeting the requirements of the Unity Connection hardware compatibility check list.
If I try to upgrade the Unity Connection 8.0.3 system to 8.5, will the install program run a compatibility check before loading / upgrading ?
The last thing I want is to successfully install 8.5 but have the system crash when I try to boot the new version.
Thanks
Andy

Hi Andy -
Your server may have been on the compatible hardware list but could require additional hardware - see these specs -
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html#wp771057
Unity Connection 8.6 requires 6Gig RAM and 4-146 Gig hard drives for the 7845 servers. Yes the install program does a compatibility check - if the install does not see the "correct" configuration, it does not show Unity Connection as one of the applications available for install. I would recommend moving to 8.6 if you can, or if you decide on 8.5, refer to Bug Search (Bug Toolkit) and review the caveats. I recently had to applu ES55 to CUC 8.5 service release 2 to fix ViewMail forwarding voice messages from Outlook. If you are planning to install Cisco UCS or an HP/IBM provided virtualized environment as an option, definitely check out 8.6 - it will save you from having to do a refresh upgrade from 8.5 - 8.6!
Sincerely,
Ginger

Single Inbox on Unity Connection 8.5 and Exchange 2003 SP2

Hi,
We have Unity Connection 8.5 (with SU2) and Exchange 2003 SP2
We want to setup the Single Inbox feature that works well with Exchange 2007 and 2010, but my customer is running Exchange 2003 SP2.
We met all of the requirements outlined in: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp459928
I configure a new "Unified Messaging Services" profile for Exchange using Exchange 2003 and enabled for Single Inbox. When I run "Test" it displays the following errors (other validation is successfully)
The service port for IMAP is not functioning.
The system failed to connect to the server with a socket connection through port beatles.clubone.com:993. The error is error:0200206F:system library:connect:Connection refused. Refer to the tomcat log file for more details. If you are using secure connection, confirm that SSL is enabled on the server.
Why is it trying to connect using IMAP, that wasn't the case when I used for Exchange 2007 or 2010 when IMAP was not enabled.
Is there something else I'm missing for configuration with Unity Connection to support Single Inbox with Exchange 2003 SP2?
Thank you!
-rya

Hi Rya,
I just wanted to add my +5 vote for this great catch by Aaron (nice work "A")
If you are going to upgrade to Unity Connection 8.6
Check out this great doc from Saurabh for the refresh upgrade notes to 8.6.
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/08/11/checklist-before-upgrading-to-unity-connection-86
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Single Inbox Issue with Unity Connection 8.5 and Exchange 2003

Hello Unity Gurus,
I recently upgraded our Unity server to Unity Conenction 8.5. We are pressing hard to have unified messaging. However theres always problems it seems.
We have several 2003 exchange servers, two of the exchange servers split up our organization and one has half of the users mailboxes and the other server has the remaining half. So far the only way that I can get Unified messaging is if I create two separate Unified Messaging Services one for one half, the other for the other half.
This becomes a problem since now when I create the Unified Message account I have to know what server the user is on and the problem being is that I have 700 voicemail users ill have to look up. Not only that but, if our employees move from one site to the next and if the mailbox gets moved then I imagine most likely break unified messaging for that account.
I've read the install guide for Unity connection Unified Messaging and I understand that the second option is to have Connection to search for Exchange servers via Active Directory however, when I set that up and test it via unified messaging services I get an error " searching network...failed to locate domain controller via DNS. Failed to locate an exchange 2003 server."
DNS seems to work if I create single Unified Messaging Service and use the host name that way.
Anyone have any thoughts or found a work around to this issue?
Thanks,
Dan

We have 41 exchange UM services configured in Unity Connection on 10 clusters, each one to the 2003 exchange servers. This is the only way it will work for us, as e2k3 can not search for and find other exchange services. For 2010, it is able to search by AD domain and site name, and we only have one connector configured on each server to the e2k10 environment. I believe this is the way it works, and is difficult to manage but works. Just my two cents.

Unity Connection 8.5(x), single inbox, and smartphones

Similar Messages

Maybe you are looking for