Unity Connection 8.6 call transfer to non-unity extension

  I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario:  An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting.  In the greeting they are advised that if they know the extension they want to call, they can dial it at any time.  Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension.  However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension.  However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel                 

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

Similar Messages

  • Can Quality Manager Record Calls for a Non Agent Extension

    Hi ,
    We have a customer running UCCX 8.x with quality manager. The customer is asking if they can record a regular extension (non-agent) with qulity manager. This extensions have no connection to the contact center , it is just a regular extension registered in CUCM,
    Appreciate your quick response.
    Thank You
    AJ

    Yes you most certainly can record non-acd lines, you can record users that are non-acd users as well.  We refer to these as Knowledge Workers: 
    QM is not dependant on the ACD lines themselves in order to record, we record based on Device, and every line on that device can be recorded if configured to do so.
    If you are simply using Server or Network recording, you just need to configure the device, and enable for BIB (Network Recording), or setup a SPAN session if doing Server recording.  We will then use CTI events to record
    See the Administration guide at the URL below, on page 90, Creating a Non-ACD user.
    http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/user/guide/qm852-administrator-user-guide-cisco.pdf

  • Unity 7.0(2) cannot transfer from Call Handler to Non Sub Extn

    Hi,
    Got Unity 7 with Exchange onbox. Need to setup a Call Handler that will forward calls to another extensionon the CUCM that has no VM. I created 2 call handlers:
    CH1      DN:1234 (same as CUCM DN)
    Transfer incoming calls to a phone=No,send directly to Greeting
    Greeting=Send caller to Call Handler CH2
    CH2    
    Transfer incoming call to a phone=Yes. Extn 5678.
    Problem is I keep getting "Sorry Example Administrator is not available, please leave a message".
    Any ideas?
    Rich

    The call flow needs to be:
    CH1 either via a caller input or an after greeting action
    Attempt transfer to: CH2
    In CH2 under call transfer settings, yes, ring subscriber at this DN
    Your restriction tables need to allow what you're trying to dial.
    HTH
    java
    If this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • Connection tone change to music during call transfer, how ?

    Dear all,
    I have a Unity express 6 with IVR license connects to Call Manager version 5,
    and I have a AA script within the unity express 6 and works fine.
    However, I want to change the connection tone to music.
    For example:
    Call in --> press 1 for sales, press 2 for support.
    During call transfer user will hear do..do..do..
    But I want Music instead of do..do..do..
    Can I program on Cisco Unity Express Editor, and what step do I need ?
    Can I change the ringback.wav file in call manager ?
    Can I use other methond ?
    Many thanks.

    Hi alexander,
       The update is carried  out through delta  download.You can set the filter settings in tcode R3AC1.Related tcodes are R3AR2,R3AR3 N R3AR4.
    Regards,
    Disha.
    Pls  reward points if useful.

  • Unity - caller transfer from 1 VM box to subscriber phone RNA/RB routing

    I want to call subscriber A, when I get the VM greeting, dial a subscriber B's extension, but on subscriber B RNA/RB be able to leave VM for subscriber A.

    Call transfer and screening settings control how Cisco Unity handles your incoming calls from callers who did not dial you directly. Transfer and screening settings apply only when calls are routed to you from the main greeting recorded for your organization, directory assistance, or a similar automated call handler that your Cisco Unity administrator set up to assist callers who dial the main phone number for your organization. This means that when an outside caller or another subscriber dials your extension to reach you by phone, your Cisco Unity transfer and screening settings do not apply.
    This URL should help you:
    http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_chapter09186a008064759f.html

  • Unity Call Transfer with announce from IPCC

    I'm trying to setup a script in IPCC for Meetme users to call into, enter in a PIN number, and be sent to the correct Meetme conference. I've got all of that working just peachy. I was hoping to also be able to use Unity's call transfer with announce functionality using a call handler. Unfortunately through testing and also verified in documentation, the call transfer functionality is ignored for forwarded calls (calls not handled by the unity auto attendant or directory handler).
    Can someone enlighten me on a workaround for this? Basically I want the caller to come into IPCC, enter their PIN, IPCC shoot the caller to a Unity call handler which prompts for the user's name, then Unity announce that person's name to the conference and then finalize the call transfer to the Meetme conference.
    I've tried all sorts of combinations using CTI route points in call manager, modifying direct and forwarding route patterns in Unity etc. No dice so far to get the call announce working. Many thanks in advance!
    --Jason

    I appreciate all the responses. I was able to get this to work, my dunce hat was on and my Unity forwarding rule was sending to the greeting of the Call Handler rather than the Attempt Transfer.
    The powers that be at my company wanted to assign a different MeetMe number to each department in order to reduce the risk of multiple people trying to use the same conference line at the same time. I did not like the fact of having to setup 20 cti route points in CallManager, and then 20 call forwarders inside of Unity that then sent to 20 separate call handlers. I found a way to bypass the cti route points and call forwarders by having IPCC send the call directly to Unity.
    The trick to bypassing CallManager CTI route points that simply forward to Unity, and setting up call forwarders in Unity is this:
    1) In IPCC, use a consultive transfer instead of a call redirect. This allows you to first dial the main voicemail number and then dial the specific voicemail box once you are in Unity.
    2) On your call handler in Unity, simply specify the extension number of the call handler (I used the same number as the MeetMe line), and also set the forwarding number.
    So I've been able to change the process from Caller->IPCC Script->Callmanager CTI RP->Unity forwarder->Unity call handler->MeetMe to simply Caller->IPCC Script->Unity call handler->MeetMe
    As for my IPCC script, I used arrays to handle my plethora of conference lines, it greatly cut down on the size of my script.

  • I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad.  The rental section will not pop-up and I have confirmed the movie is not an HD movie.  Any suggestions on what to do next?

    I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad.  The rental section will not pop-up and I have confirmed the movie is not an HD movie.  Any suggestions on what to do next?

    I would ask iTunes Store support for help with this. You may never be able to get the movie to download on your own now.
    Go here and then tap on Connecting and downloading, then tap on Movie Rentals. You can have someone contact you, you can chat online or you can get email support. I would opt for the phone call or online chat.
    https://getsupport.apple.com/Issues.action

  • How can I connect Bluetooth in iPad retina with non apple devices ?

    How can I connect Bluetooth in iPad retina with non apple devices ?

    What devices?
    The iPad can only pair with earphones, speakers and keyboards.
    It cannot directly pair with other phones or computers for file transfer or other operations.
    Most Bluetooth devices will have a user guide to connect them to other devices. follow that to start the process.
    From the iPad side, its just a matter of going inot Settings->BlueTooth turning it on, and searching for the device to pair. 

  • 2651 only rings half the time on call transfer

    I have a 2561 with T1CAS. Incomming calls hit a call handler and are given the option to transfer direct to
    an extension. When the transfer occurs, The calling party only hears half of the rings. The called party hears them all.
    For example outside caller calls in and hears unity handler. They transfer to extension 1234. 1234 converage is to voicemail after about 22 seconds (4 rings.)
    The caller will hear two rings with extended silence between the rings and the called party hears all 4 if they dont answer and let it roll to voicemail.
    The behavior is the same if you call a DID number through this circuit and router and have them transfer you to a 4 digit extension, which removes
    unity from the mix. If you call the handler or extension from the inside (VOIP) and repeat the transfer you dont get this behavior. So its gotta be
    something on the gateway. Dial-peer perhaps? Any ideas?

    Sep  9 13:41:17.729: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505562 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: DT/sup
    <---
    Sep  9 13:41:17.777: MGCP Packet received from 10.22.96.12:2427--->
    200 505562
    <---
    Sep  9 13:41:17.785: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901365 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#]
    S: L/dl
    Q: process,loop
    <---
    Sep  9 13:41:17.789: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901365 OK
    <---
    Sep  9 13:41:18.402: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505563 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/3
    <---
    Sep  9 13:41:18.438: MGCP Packet received from 10.22.96.12:2427--->
    200 505563
    <---
    Sep  9 13:41:18.442: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901367 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#]
    S:
    Q: process,loop
    <---
    Sep  9 13:41:18.446: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901367 OK
    <---
    Sep  9 13:41:18.542: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505564 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/7
    <---
    Sep  9 13:41:18.566: MGCP Packet received from 10.22.96.12:2427--->
    200 505564
    <---
    Sep  9 13:41:18.674: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505565 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/1
    <---
    Sep  9 13:41:18.698: MGCP Packet received from 10.22.96.12:2427--->
    200 505565
    <---
    Sep  9 13:41:18.702: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901368 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#]
    S: L/dl
    Q: process,loop
    <---
    Sep  9 13:41:18.706: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901368 OK
    <---
    Sep  9 13:41:18.814: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505566 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/1
    <---
    Sep  9 13:41:18.842: MGCP Packet received from 10.22.96.12:2427--->
    200 505566
    <---
    Sep  9 13:41:18.846: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901369 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#]
    S:
    Q: process,loop
    <---
    Sep  9 13:41:18.850: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901369 OK
    <---
    Sep  9 13:41:18.943: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505567 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/5
    <---
    Sep  9 13:41:18.979: MGCP Packet received from 10.22.96.12:2427--->
    200 505567
    <---
    Sep  9 13:41:22.745: MGCP Packet received from 10.22.96.12:2427--->
    CRCX 7901373 S0/DS1-0/1@mwvgw1 MGCP 0.1
    C: A000000002858553000000F5
    X: 0
    L: p:20, a:PCMU, s:off, t:b8
    M: recvonly
    R: DT/rel
    Q: process,loop
    <---
    Sep  9 13:41:22.761: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901373 OK
    I: A033
    v=0
    c=IN IP4 10.21.6.2
    m=audio 19522 RTP/AVP 0 100
    a=rtpmap:100 X-NSE/8000
    a=fmtp:100 192-194
    <---
    Sep  9 13:41:22.785: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901374 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#], DT/rel
    S: G/rt
    Q: process,loop
    <---
    Sep  9 13:41:22.789: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901374 OK
    <---
    Sep  9 13:41:22.805: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901375 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#]
    S: DT/ans
    Q: process,loop
    <---
    Sep  9 13:41:22.813: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901375 OK
    <---
    Sep  9 13:41:22.841: MGCP Packet received from 10.22.96.12:2427--->
    MDCX 7901376 S0/DS1-0/1@mwvgw1 MGCP 0.1
    C: A000000002858553000000F5
    I: A033
    X: 0
    L: p:20, a:PCMU, s:off, t:b8
    M: sendrecv
    R: D/[0-9ABCD*#], DT/rel, L/hf
    S:
    Q: process,loop
    v=0
    o=- 41011 0 IN EPN S0/DS1-0/1@mwvgw1
    s=Cisco SDP 0
    t=0 0
    m=audio 30482 RTP/AVP 0
    c=IN IP4 10.22.96.13
    <---
    Sep  9 13:41:22.849: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901376 OK
    <---
    Sep  9 13:41:29.284: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505568 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/8
    <---
    Sep  9 13:41:29.300: MGCP Packet received from 10.22.96.12:2427--->
    200 505568
    <---
    Sep  9 13:41:29.624: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505569 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/2
    <---
    Sep  9 13:41:29.708: MGCP Packet received from 10.22.96.12:2427--->
    200 505569
    <---
    Sep  9 13:41:29.913: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505570 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/5
    <---
    Sep  9 13:41:29.989: MGCP Packet received from 10.22.96.12:2427--->
    200 505570
    <---
    Sep  9 13:41:30.173: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505571 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: D/1
    <---
    Sep  9 13:41:30.289: MGCP Packet received from 10.22.96.12:2427--->
    200 505571
    <---
    Sep  9 13:41:32.750: MGCP Packet received from 10.22.96.12:2427--->
    CRCX 7901395 S0/DS1-0/16@mwvgw1 MGCP 0.1
    C: A000000002858565000000F5
    X: f
    L: p:20, a:PCMU, s:off, t:b8
    M: recvonly
    R: DT/oc, DT/of
    S: DT/sup(addr(7,2,3,0,7,9,8))
    Q: process,loop
    <---
    Sep  9 13:41:32.826: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901395 OK
    I: A034
    v=0
    c=IN IP4 10.21.6.2
    m=audio 16930 RTP/AVP 0 100
    a=rtpmap:100 X-NSE/8000
    a=fmtp:100 192-194
    <---
    Sep  9 13:41:33.535: MGCP Packet received from 10.22.96.12:2427--->
    MDCX 7901398 S0/DS1-0/1@mwvgw1 MGCP 0.1
    C: A000000002858553000000F5
    I: A033
    X: 0
    M: recvonly
    R: D/[0-9ABCD*#], DT/rel, L/hf
    S:
    Q: process,loop
    <---
    Sep  9 13:41:33.543: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505572 S0/DS1-0/2@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 1
    O: DT/sup
    <---
    Sep  9 13:41:33.547: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901398 OK
    <---
    Sep  9 13:41:33.563: MGCP Packet received from 10.22.96.12:2427--->
    200 505572
    <---
    Sep  9 13:41:33.571: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901401 S0/DS1-0/2@mwvgw1 MGCP 0.1
    X: 1
    R: D/[0-9ABCD*#]
    S: L/dl
    Q: process,loop
    <---
    Sep  9 13:41:33.579: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901401 OK
    <---
    Sep  9 13:41:33.583: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901402 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#], DT/rel
    S: L/ht
    Q: process,loop
    <---
    Sep  9 13:41:33.591: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901402 OK
    <---
    Sep  9 13:41:34.152: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505573 S0/DS1-0/2@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 1
    O: D/6
    <---
    Sep  9 13:41:34.172: MGCP Packet received from 10.22.96.12:2427--->
    200 505573
    <---
    Sep  9 13:41:34.176: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901406 S0/DS1-0/2@mwvgw1 MGCP 0.1
    X: 1
    R: D/[0-9ABCD*#]
    S:
    Q: process,loop
    <---
    Sep  9 13:41:34.180: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901406 OK
    <---
    Sep  9 13:41:34.292: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505574 S0/DS1-0/2@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 1
    O: D/2
    <---
    Sep  9 13:41:34.312: MGCP Packet received from 10.22.96.12:2427--->
    200 505574
    <---
    Sep  9 13:41:34.432: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505575 S0/DS1-0/2@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 1
    O: D/1
    <---
    Sep  9 13:41:34.452: MGCP Packet received from 10.22.96.12:2427--->
    200 505575
    <---
    Sep  9 13:41:34.456: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901407 S0/DS1-0/2@mwvgw1 MGCP 0.1
    X: 1
    R: D/[0-9ABCD*#]
    S: L/dl
    Q: process,loop
    <---
    Sep  9 13:41:34.460: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901407 OK
    <---
    Sep  9 13:41:34.528: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901408 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#], DT/rel
    S: G/rt
    Q: process,loop
    <---
    Sep  9 13:41:34.533: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901408 OK
    <---
    Sep  9 13:41:34.565: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505576 S0/DS1-0/2@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 1
    O: D/7
    <---
    Sep  9 13:41:34.585: MGCP Packet received from 10.22.96.12:2427--->
    200 505576
    <---
    Sep  9 13:41:34.585: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901409 S0/DS1-0/2@mwvgw1 MGCP 0.1
    X: 1
    R: D/[0-9ABCD*#]
    S:
    Q: process,loop
    <---
    Sep  9 13:41:34.589: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901409 OK
    <---
    Sep  9 13:41:34.701: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505577 S0/DS1-0/2@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 1
    O: D/1
    <---
    Sep  9 13:41:34.721: MGCP Packet received from 10.22.96.12:2427--->
    200 505577
    <---
    Sep  9 13:41:34.729: MGCP Packet received from 10.22.96.12:2427--->
    CRCX 7901411 S0/DS1-0/2@mwvgw1 MGCP 0.1
    C: A00000000285857c000000F5
    X: 1
    L: p:20, a:PCMU, s:off, t:b8
    M: recvonly
    R: DT/rel
    Q: process,loop
    <---
    Sep  9 13:41:34.745: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901411 OK
    I: A035
    v=0
    c=IN IP4 10.21.6.2
    m=audio 18788 RTP/AVP 0 100
    a=rtpmap:100 X-NSE/8000
    a=fmtp:100 192-194
    <---
    Sep  9 13:41:34.765: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901412 S0/DS1-0/2@mwvgw1 MGCP 0.1
    X: 1
    R: D/[0-9ABCD*#], DT/rel
    S: G/rt
    Q: process,loop
    <---
    Sep  9 13:41:34.769: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901412 OK
    <---
    Sep  9 13:41:34.817: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505578 S0/DS1-0/16@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: f
    O: DT/oc(dt/sup)
    <---
    Sep  9 13:41:34.837: MGCP Packet received from 10.22.96.12:2427--->
    200 505578
    <---
    Sep  9 13:41:34.893: MGCP Packet received from 10.22.96.12:2427--->
    MDCX 7901413 S0/DS1-0/16@mwvgw1 MGCP 0.1
    C: A000000002858565000000F5
    I: A034
    X: f
    L: p:20, a:PCMU, s:off, t:b8
    M: sendrecv
    S:
    v=0
    o=- 41012 0 IN EPN S0/DS1-0/16@mwvgw1
    s=Cisco SDP 0
    t=0 0
    m=audio 25804 RTP/AVP 0
    c=IN IP4 10.21.6.66
    <---
    Sep  9 13:41:34.905: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901413 OK
    <---
    Sep  9 13:41:45.314: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505579 S0/DS1-0/3@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 2
    O: DT/sup
    <---
    Sep  9 13:41:45.363: MGCP Packet received from 10.22.96.12:2427--->
    200 505579
    <---
    Sep  9 13:41:45.383: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901439 S0/DS1-0/3@mwvgw1 MGCP 0.1
    X: 2
    R: D/[0-9ABCD*#]
    S: L/dl
    Q: process,loop
    <---
    Sep  9 13:41:45.387: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901439 OK
    <---
    Sep  9 13:41:45.923: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505580 S0/DS1-0/3@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 2
    O: D/6
    <---
    Sep  9 13:41:45.940: MGCP Packet received from 10.22.96.12:2427--->
    200 505580
    <---
    Sep  9 13:41:45.948: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901445 S0/DS1-0/3@mwvgw1 MGCP 0.1
    X: 2
    R: D/[0-9ABCD*#]
    S:
    Q: process,loop
    <---
    Sep  9 13:41:45.952: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901445 OK
    <---
    Sep  9 13:41:46.064: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505581 S0/DS1-0/3@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 2
    O: D/2
    <---
    Sep  9 13:41:46.084: MGCP Packet received from 10.22.96.12:2427--->
    200 505581
    <---
    Sep  9 13:41:46.192: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505582 S0/DS1-0/3@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 2
    O: D/1
    <---
    Sep  9 13:41:46.212: MGCP Packet received from 10.22.96.12:2427--->
    200 505582
    <---
    Sep  9 13:41:46.216: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901446 S0/DS1-0/3@mwvgw1 MGCP 0.1
    X: 2
    R: D/[0-9ABCD*#]
    S: L/dl
    Q: process,loop
    <---
    Sep  9 13:41:46.220: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901446 OK
    <---
    Sep  9 13:41:46.332: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505583 S0/DS1-0/3@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 2
    O: D/1
    <---
    Sep  9 13:41:46.352: MGCP Packet received from 10.22.96.12:2427--->
    200 505583
    <---
    Sep  9 13:41:46.356: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901447 S0/DS1-0/3@mwvgw1 MGCP 0.1
    X: 2
    R: D/[0-9ABCD*#]
    S:
    Q: process,loop
    <---
    Sep  9 13:41:46.360: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901447 OK
    <---
    Sep  9 13:41:46.464: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505584 S0/DS1-0/3@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 2
    O: D/6
    <---
    Sep  9 13:41:46.480: MGCP Packet received from 10.22.96.12:2427--->
    200 505584
    <---
    Sep  9 13:41:46.488: MGCP Packet received from 10.22.96.12:2427--->
    CRCX 7901448 S0/DS1-0/3@mwvgw1 MGCP 0.1
    C: A00000000285859d000000F5
    X: 2
    L: p:20, a:PCMU, s:off, t:b8
    M: recvonly
    R: DT/rel
    Q: process,loop
    <---
    Sep  9 13:41:46.504: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901448 OK
    I: A036
    v=0
    c=IN IP4 10.21.6.2
    m=audio 16544 RTP/AVP 0 100
    a=rtpmap:100 X-NSE/8000
    a=fmtp:100 192-194
    <---
    Sep  9 13:41:46.528: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901449 S0/DS1-0/3@mwvgw1 MGCP 0.1
    X: 2
    R: D/[0-9ABCD*#], DT/rel
    S: G/rt
    Q: process,loop
    <---
    Sep  9 13:41:46.532: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901449 OK
    <---
    Sep  9 13:41:47.907: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901450 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: D/[0-9ABCD*#], DT/rel
    S:
    Q: process,loop
    <---
    Sep  9 13:41:47.911: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901450 OK
    <---
    Sep  9 13:41:48.003: MGCP Packet received from 10.22.96.12:2427--->
    MDCX 7901451 S0/DS1-0/1@mwvgw1 MGCP 0.1
    C: A000000002858553000000F5
    I: A033
    X: 0
    L: p:20, a:PCMU, s:off, t:b8
    M: sendrecv
    R: D/[0-9ABCD*#], DT/rel, L/hf
    S:
    Q: process,loop
    v=0
    o=- 41011 0 IN EPN S0/DS1-0/1@mwvgw1
    s=Cisco SDP 0
    t=0 0
    m=audio 29766 RTP/AVP 0
    c=IN IP4 10.21.6.51
    <---
    Sep  9 13:41:48.015: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901451 OK
    <---
    Sep  9 13:41:49.594: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505585 S0/DS1-0/2@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 1
    O: DT/rel(0)
    <---
    Sep  9 13:41:49.614: MGCP Packet received from 10.22.96.12:2427--->
    200 505585
    <---
    Sep  9 13:41:49.618: MGCP Packet received from 10.22.96.12:2427--->
    DLCX 7901454 S0/DS1-0/2@mwvgw1 MGCP 0.1
    C: A00000000285857c000000F5
    I: A035
    X: 1
    <---
    Sep  9 13:41:49.626: MGCP Packet sent to 10.22.96.12:2427--->
    250 7901454 OK
    P: PS=0, OS=0, PR=0, OR=0, PL=0, JI=65, LA=0
    <---
    Sep  9 13:41:49.646: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901455 S0/DS1-0/2@mwvgw1 MGCP 0.1
    X: 1
    R: DT/sup, D/[0-9ABCD*#]
    S: DT/rlc
    Q: process,loop
    <---
    Sep  9 13:41:49.654: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901455 OK
    <---
    Sep  9 13:41:49.874: MGCP Packet received from 10.22.96.12:2427--->
    MDCX 7901456 S0/DS1-0/1@mwvgw1 MGCP 0.1
    C: A000000002858553000000F5
    I: A033
    X: 0
    M: recvonly
    R: D/[0-9ABCD*#], DT/rel, L/hf
    S:
    Q: process,loop
    <---
    Sep  9 13:41:49.878: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901456 OK
    <---
    Sep  9 13:41:49.902: MGCP Packet received from 10.22.96.12:2427--->
    DLCX 7901457 S0/DS1-0/1@mwvgw1 MGCP 0.1
    C: A000000002858553000000F5
    I: A033
    X: 0
    R: DT/rlc
    S: DT/rel
    Q: process,loop
    <---
    Sep  9 13:41:49.910: MGCP Packet sent to 10.22.96.12:2427--->
    250 7901457 OK
    P: PS=588, OS=94080, PR=505, OR=80482, PL=0, JI=63, LA=0
    <---
    Sep  9 13:41:50.227: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505586 S0/DS1-0/16@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: f
    O: DT/ans
    <---
    Sep  9 13:41:50.247: MGCP Packet received from 10.22.96.12:2427--->
    200 505586
    <---
    Sep  9 13:41:50.251: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901458 S0/DS1-0/16@mwvgw1 MGCP 0.1
    X: f
    R: D/[0-9ABCD*#], DT/rel, L/hf
    S:
    Q: process,loop
    <---
    Sep  9 13:41:50.255: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901458 OK
    <---
    un
    Sep  9 13:41:54.882: MGCP Packet sent to 10.22.96.12:2427--->
    NTFY 505587 S0/DS1-0/1@mwvgw1 MGCP 0.1
    N: [email protected]:2427
    X: 0
    O: DT/rlc
    <---
    Sep  9 13:41:54.902: MGCP Packet received from 10.22.96.12:2427--->
    200 505587
    <---
    Sep  9 13:41:54.906: MGCP Packet received from 10.22.96.12:2427--->
    RQNT 7901470 S0/DS1-0/1@mwvgw1 MGCP 0.1
    X: 0
    R: DT/sup, D/[0-9ABCD*#]
    Q: process,loop
    <---
    Sep  9 13:41:54.947: MGCP Packet sent to 10.22.96.12:2427--->
    200 7901470 OK
    <---
    all
    All possible debugging has been turned off
    mwvgw1#

  • Unable to perform call transfer or call park for an outbound call via SIP Trunk (SKYPE)

    We have configured the SIP Trunk & SIP profile and successfull make outbound call through SIP Trunk (SKYPE). However, we are not able to perform call transfer or call park when the call is connected.
    The scenario is:
    A call to an phone number via SIP trunk, when call established, A perform call-transfer to B. After the call-transfer, the call Drop and Phone B show error code "Temp Fail"        
    When i select "enable MTP" in SIP trunk, we are able to call transfer and call park. But it limit the number of call session to 1.

    You are probably running into some sort of Codec issue.  IE, your phone is G.711 and the trunk is G.729. You will need to transcode the call at somepoint.     

  • Call transfer through Hunt group

    Hi,
    we have a call manager version 8.6 where we have mutiple huntgroups configured. Following is the call flow
    PSTN callers call a DID number from outside which after the translation on the gateway, hits a hunt pilot number on call manager and eventually the call rings on all the line members of the line group. One any of the line group member picks up the call and tries to transfer the call to any internal or external number, we get the following error message on phone screen and transfer does not work
    " External transfer Restricted"
    Now this happens even if we dial the hunt pilot number internally from an iphone and then if one of the members tries to transfer to an internal extension or external number, we get the error message
    More Information:
    There are many other hunt groups on the same call manager server and tries to transfer the call same way as the non working one and it works for them
    So i checked the difference. All the members of all the hunt groups are device profile logged into physical phone. The only difference was that working hunt group members are logged into 6921 phone where as non working users are logged into 7942 phones (sip firmare) and the profile are created for 9971 although we dont have any physical 9971 phone
    So it seems that call transfer through hunt group does not work only if the members are logged into 7942 (sip) phones and works when they are logged into 6921 with 9971 Device profile
    I hope its clear. Please let me know if its a known issue or limitation with 7942 phone. Any help will be appreciated

    Try changing the Block Offnet to Offnet Transfer CallManager Service Parameter to False and test again.  If it then works, we'll probably need CallManager traces to see why both numbers are getting marked as offnet.

  • Call transfer from Lync 2010 attendant failing

    Hello,
    We are having an intermittent fault with a customer whereby calls into the Reception (Response Group, Attendant routing, Lync 2010 Attendant consoles) connect fine, and the first leg of the consultative transfer (to the internal extension) works fine, however
    when the attendant tries to put the call through it pauses then bounces back with an option to retrieve. The call can be retrieved, she tries again and it goes through fine. Due to the high volume of calls this is becoming a massive issue which may result
    in us having to remove Lync EV and install a traditional PBX, so any help would be appreciated. Here's the topology:
    Lync 2013 Standard Edition
    Audiocodes Mediant 1000 with SIP and ISDN30 PSTN lines
    Aastra 6725ip Handsets
    Lync 2010 Attendant Consoles
    Here's a list of what's been tried currently (in no particular order):
    Disabling media Bypass
    Removing Refer to Gateway
    Removing Centralized Media Processing
    Upgrading Firmware of the Audiocodes
    Upgrading the Aastra handset Lync PE to latest
    Patching Lync 2013 Windows Client
    Patching Lync 2010 Attendant Console (July 2013)
    Rebuilding on Physical server as instead of Virtual
    We have tried to capture the OCS Util logs from the FE but cannot see anything. In the monitoring and archiving reports I see this from the server:
    52095; reason="Media session terminated on internal client error"
    And this from the client:
    52095; reason="Media session terminated on internal client error"; OriginalPresenceState="0"; CurrentPresenceState="0"; MeInsideUser="Yes"; ConversationInitiatedBy="0"; SourceNetwork="0"; RemotePartyCanDoIM="No"
     Additional diagnostic information 
      Seq # Diagnostic ID Source Application Diagnostic Header 
      1 13004 jbl-lync13se01.JBL.local InboundRouting 13004; reason="Request was proxied to one or more registered endpoints"; source="LYNC13SE01.***.LOCAL"; Count="1"; appName="InboundRouting" 
      2 13005 jbl-lync13se01.JBL.local InboundRouting 13005; reason="Request was proxied to one or more additional targets"; source="LYNC13SE01.***.LOCAL"; appName="InboundRouting" 
    http://lync2010tips.blogspot.com - [email protected] - If this post has been useful please click the green arrow to the left or click 'Propose as answer'

    I didn’t quite understand your issue. Please try to elaborate a little more.
    Did you see the issue with Lync full client?
    Check if you can find any event in Lync Server Event Log on Lync Front End Server.
    Check you have enough RAM on Lync Front End Server.
    Lisa Zheng
    TechNet Community Support

  • Passing CLID and AgentID for CVP Call Transfer

    Hi, all.
    Currently we are using CVP 7.0(2) integrated with ICM 7.5(9), Just want to check if the following is feasible:
    1. Caller calls the hotline being routed to a queue.
    2. An agent picks up the call.
    3. Agent does a consult transfer to another ICM routing script configured with another Dialed Number. It is a post call survey.
    4. The post call survey takes over the call when the agent complete the call transfer
    5. The caller's no (CLID) and AgentID are passed over to the ICM Routing script of this post call survey.
    Can we achieve the above mentioned scenario particularly on item 5? Would appreciate any help and advice.
    Thanks & Regards,
    Eric

    Hi, Geoff.
    Thanks for your reply. I have copied and pasted here a list of steps which you have posted previously about the CVP Warm Transfer.
    1. PG Explorer - CUCM PIM Routing Client - Network Transfer Preferred not checked
    2. PG Explorer - CVP PIM Routing Client - Network Transfer Preferred not checked
    3. PG Explorer - CUCM PIM Advanced - Network VRU - NONE
    4. PG Explorer - CVP PIM Advanced - Network VRU - Type 10
    5. NVRU Explorer - Type 10 Network VRU, label for the CUCM routing client associated with the customer instance. Let's say this is 8222222222.
    6. NVRU Explorer - Type 10 Network VRU, label for the CVP routing client associated with the customer instance. Let's say this is 8111111111.
    7. Dialed Number List - dialed number for the incoming call associated with the customer instance. This dialed number is on the CVP PIM Routing Client. This DN is associated with a call type which is then mapped to the initial script.
    8. Dialed Number List - transfer dialed number associated with the customer instance. This dialed number is on the CUCM PIM Routing Client. The transfer dialed number 3151 is associated with a call type which is mapped to the transfer script.
    9. DNP. The number transferred to from CAD is 3141 which is a pattern in the DNP that maps to the Dialed Number 3151 with a post route to CUCM PIM Routing Client. The DNP Type is "PBX" - and PBX is set up in the Agent Desk Settings
    10. Agent Desk Settings - All but "Operator" are checked
    11. When the second call is placed for the warm transfer, the label defined on the CUCM RC plus the correlation ID will be sent back via EAPIM/JGW to CUCM (for example, if the label is 8222222222, with a correlation ID it could be 822222222212345) since the call originated from the CUCM RC and since the NetworkTransferPreferred check box is not checked.
    12. A route pattern 8222222222! in CUCM sends the call down a SIP trunk to CUPS.
    13. CUPS has a static route on 8222222222* to send the call to the CVP Call Server.
    14. CUPS has a static route on 8111111111* to get the IP call to the gateway. Note that in a branch office deployment, TDM calls into the gateway use "Send to Originator" pattern in the Call Server to force the transfer label back to the voice gateway; so this pattern in CUPS is ONLY used by VoIP calls.
    15. In all preliminary scripts that get the customer to the agent, set the variable Call.NetworkTransferEnabled to the value 1. This is set before the transfer is called.
    18. For the device targets, you need a label on the CVP RC, but you do not need one on the CUCM RC, so do not add  one.
    I did try the above mentioned steps in my system, the transfer works alright. The only difference is that I did not set the variable Call.NetworkTransferEnabled to the value 1. To the ICM, is is considered as Internal Out Transfer or External Out? Another thing I have noticed is that when the call transfer takes place, the IP phone would display the Route Pattern of the CM Label + correlation ID configured, e.g. 822222222212345. this is rather confusing for the agents when they see this long string of number as it does not make sense to them. Is there any way to display some other meaningful line display or number (E.g. Transfer to mainline or 2900) while maintaining the CM label pattern 8222222222!?
    Thanks in advanced.
    Regards,
    Eric

  • Exchange UM call transfer and call forward.

    Hello all,
    Looking for some ideas with an issue with Exchange UM call transfer and Lync call forward. 
    Environment details:
    Lync Server 2013 Enterprise Edition
    Exchange 2010 UM
    AudioCodes M3K with PRI connectivity.
    Here are the scenarios:
    Scenario 1:
    Call comes in via PSTN to Exchange Auto Attendant.
    Caller enters user extension
    Exchange Calls User
    User has Lync Client forwarded to mobile cell phone.
    User's Mobile cell phone will ring but user does not answer.
    After about 3 rings, Exchange will interrupt the transfer and say "Sorry, I cannot transfer you to that extension"
    On the Exchange UM server event log, we see the following event: "
    An error occurred while transferring a call to
    [email protected]. Additional information: The call transfer type is "Blind.", the transfer target is "phone number", and the caller ID is: "a12b63b6-0da0-424d-87b1-b11bde4685ca".
    The VoIP platform encountered an exception Microsoft.Rtc.Signaling.OperationFailureException: Failed to transfer, successful refer notification not received
       at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
       at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
       at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result, String operationId)
       at Microsoft.Rtc.Collaboration.Call.EndTransferCore(IAsyncResult result)
       at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoCall.EndTransfer(IAsyncResult result)
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.BlindTransferSessionState.Call_TransferCompleted(IAsyncResult r)
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SubscriptionHelper.<>c__DisplayClass5f`1.<>c__DisplayClass62.<WrapCallback>b__5e()
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.<>c__DisplayClassd.<CatchAndFireOnError>b__9()
       Detected at System.Environment.get_StackTrace()
       at Microsoft.Rtc.Signaling.OperationFailureException..ctor(String message)
       at Microsoft.Rtc.Collaboration.Call.CallTransferAsyncResult.Refer_StateChanged(Object sender, ReferStateChangedEventArgs e)
       at Microsoft.Rtc.Signaling.ReferStateChangedEventArgs.Microsoft.Rtc.Signaling.IWorkitem.Process()
       at Microsoft.Rtc.Signaling.WorkitemQueue.ProcessItems()
       at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
       at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
       at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
    FailureReason = 0 during the call with ID "a12b63b6-0da0-424d-87b1-b11bde4685ca". This exception occurred at the Microsoft Exchange Speech Engine VoIP platform during an event-based asynchronous operation submitted by the Unified Messaging server.
    The Unified Messaging server will attempt to recover from this exception. If this warning occurs frequently, contact Microsoft Product Support.
    Scenario 2:
    Call comes in via PSTN to Exchange Auto Attendant.
    Caller enters user extension
    Exchange Calls User
    User has Lync Client forwarded to mobile cell phone.
    User's Mobile cell phone will ring but user presses ignore on cell phone
    Once ignore is pressed, cell phone voicemail will pickup so Exchange will complete the transfer.
    I'm don't believe Exchange UM has a no-answer timeout setting for call transfer and i'm not sure if a setting on the gateway can resolve the issue. Any ideas on how to resolve scenario 1?
    Thanks,
    Prashanth

    Can you confirm that you haven't enabled voicemail escape?
    Voicemail escape is set to 15 seconds by default if enabled and not specified.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
    Lync Sorted blog

  • LINKSYS spa9000 call transfer problem

    Hi, I have been reading through the forums and changing settings without success. If I set the handset to callfwd then it rings and then goes silent when an outside caller is connected. Also the same occurs when I try to transfer a call. However if I try to do the same with a call which has been initiated between internal handsets then it works fine - any ideas? I have already changed the settings on the bridge mode and enabled force proxy. Hope this makes sense Phones are spa941/942 Cheers

    Can I clarify at least the call transfer part of your posting? Is it the case that: - an external caller calls in, and is answered by one of your SPA9xx phones - you then do an 'attended call transfer' to transfer the call to another internal extension - the other extension answers, but on completion of the transfer does not have two-way audio with the external caller Is that the scenario you have?

Maybe you are looking for

  • 10.1.3.4 - FTP adapter error while file get

    I created an esb service that reads from a remote server and processes the file locally. It works fine in dev. When I migrated my esb flow to a test environment it is now throwing some error. <AdapterFramework::Inbound> Adapter Framework instance: Or

  • New iMac - How to make my friends go WOW

    Ok here's my question.. I would like to show off my new Leopard iMac 24 inch To my skeptical friends .... '' and make them go Wow '' What do you suggest for this Apple newbie..? Thanks

  • Subcontracting challan printout

    Hi experts, Can anybody tell me T-code for printing Subcontracting challan (57F4) ? Also explain the procedure.. it's urgent...

  • User name on report

    Hi list! How to display user name (user login) on Oracle BI Publisher generated reports (in page footer for example)? Problem is how to get this information (login). Thank you in advance for answer Karol

  • Using very long/large numbers

    Hi, I want to know how to "store" and use very large numbers. For example, say I had: double n = 1.23456789101112131415; or: double n = 123456789101112131415 I know that they are too big for using double, so how would I be able to store it; and even