Unity Connection 8.6 compatibility with CUCM

Hi,
I am upgrading Unity Version 8.0.3 to 8.6, my current CUCM version is 8.0.2. According to following link:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html#wp1016708
I will need to upgrade CUCM to 8.6 also, please confirm if this is the case, also can I upgrade to any CUCM 8.6 version available ?
thanks
hasrat

Hi Hasrat,
That doc just refers to the "tested" version but in fact any Unity Connection
version 2.1 or later will work with any CUCM version 4.1(3)or later
So you really don't need to upgrade CUCM at this time if you don't want.
Here's the clip;
Supported Version Combinations for Cisco Unity Connection and Cisco Unified Communications Manager
Cisco Unity Connection 2.x and Later
Any version of Cisco Unity Connection 2.x or later is supported for use with any version of Cisco Unified CM 4.1(3) or later.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

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Deploying unity connection at remote site with CUCM at central site

I am planning to deploy Unity connection at remote site while the CUCM is at central site only. Will appreciate of someone can shd some light on this, has anyone already deplyed same scenario , any specific requirements to take care of please ?
Thanks in advnace,
AB

AB,
Yes, having your Unity Connection server at a different location than your CUCM is supported.
I cannot really help you with specifc requirements as it largely depends on exactly how you intend to deploy it and what features you intend to enable. Clustering, Digital Networking, Unified Inbox, etc.. all have their own additional requirements the whole of which would not fit into a message board post.
However, specific bandwidth and latency requirements are listed in the "System Requirements for Cisco Unity Connection Release 8.X. http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
The SRND and the System Requirements should get you on the right track. I would encourage you to read both documents fully and then come back with any specific design questions you may have.
-Steven

Is Unity 7.0(2) compatible with CUCM 8.6 ?

Is Unity 7.0(2) compatible with CUCM 8.6 ?
The documentation reports the compatibility with CUCM 8.5(x), but is not updated for 8.6.
Thank you

The documentation related to 8.6 may lag behind for a bit. However, if you are running or update to the latest TSP (8.4.3) on your Unity server then you're likely covered. The version of TSP is really the only compatibility factor as far as Unity/CUCM is concerned.
Hailey
Please rate helpful posts!

Unity Connection 8.6 LDAP or CUCM Import with german special characters called "Umlaut": ä, ö, ü

Hi,
for jabber 9.1 integration i sync'ed all users at Callmanager, Presence and Unity to our LDAP (MS AD). with CUCM and Presence (both 8.6.x), it works fine, just Unity Connection sync the Users from AD, but i cannot import Users with german special characters ä, ö, ü (i.E. German Name in LDAP-su: Müller).
Jabber 9.1 need for Voicemail Integration the AD Authentication. Know somebody, if there is an Workaraound or Fix ?
This is a general issue, with or without Jabber, with sync directly from AD, or indirectly through CUCM (sync'ed with AD)
thx and regards
Jacky

I located an identical defect (CSCts28455) that was closed as unreproducible. The defect references CSCtj73444 "Add support for UTF-8 password to LDAP and RADIUS/MSCHAP" which is added to 8.4.2 with the recommendation of RADIUS/MSCHAP or LDAP only for international character support. It would make sense to go to the latest in your current train (ie: 8.4.4.1.ED) and see if the issue remains. What you want to do appears to be supported.
Matthew

Unity Connection 8.5 not import CUCM end users after reinstall

I needed to reinstall a Unity Connection 8.5 server (server crash due to power failure).
After the reinstallation and reconfiguration of the CUC, the same does not synchronize and / or import users from CUCM (version 8.5).
The CUCM is integrated with LDAP.
The version of servers are:
- CUC = version 8.5.1ES16.11900-16
- CUCM = version 8.5.1.11900-21
Before CUC crash, I could import users usually.
The test in AXL servers in CUC is normal: (Test message successfully sent to AXL server 172.16.21.11:443).
Any sugestions?
Regards,
Ronaldo Gama

Hi Ronaldo,
This is because the CUCM actually holds a database where all of these users are still tagged as being imported into UC already. You'll have to get fancy with some SQL queries, you can try these, but do it at your own risk.
Open SSH to the CUCM
1) For each user, find the mapping row:
          run sql select pkid from enduserappservermap where fkenduser in (select pkid from enduser where userid = 'my_user_alias') and fkappserver in (select pkid from appserver where ipaddr = 'my_connection_server_ip')
In the query above, replace my_user_alias with the alias of the end user and replace my_connection_server_ip with the IP address of the Connection server (or whatever the old Connection server IP address may have been if you changed it after the rebuild).
2) Delete the mapping row:
You should only get back one row. Delete it. Replace my_pkid with the actual pkid that you got back:
          run sql delete from enduserappservermap where pkid = 'my_pkid'
Try to import that user again via AXL. That's the user by user way of doing it if you don't have too many, but if you're confident they all can be deleted at once you can do the following:
1. Find all of the users mapped
           run sql select * from enduserappservermap
2. The users should all have matching value in the "fkappserver" object ID column if they were mapped to the same pre-existing Connection server. Once you've confirmed the "fkappserver" object ID of the old UC server, issue the bulk delete command, this is irreversible!
          run sql delete from enduserappservermap where fkappserver = 'fkappserver_for_old_UC'
Hope that helps,
Brad

Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
The URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
I am running NME-CUE 7.0.6 on 2951 ISR2 with IOS version 15.2(4)M5 and integrated with CUCM 7.1.5 using SCCP.
I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
Also need details on Licensing for approx 100 Mailbox and 25 Voice Ports (No need of IVR Ports).
Thanks,
Chandan

Hi Chandan,
CUE 8.6.6 and later are compatible with CUCM 9.1.x;
Support for Cisco Unified Communications Manager 9.1
Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Activation for Cisco Unity Express 7.1 and Later Versions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
Cheers!
Rob

Unity Connection not passing CallerID to CUCM over SIP Trunk

I'm trying to get CallerID working for Unity Connection Device Notification (and it seems everything else), however, when I run UC Remote Port Status Monitor and the Call-Out goes to CUCM for the Device Notification, no caller ID is presented to the CUCM SIP trunk.
06:06:02, New Call, CalledId=, RedirectingId=, Origin=16, Reason=1024, CallGuid=,
CallerName=, LastRedirectingId=, LastRedirectingReason=1024, PortDisplayName=LFC_CUCM-1-134,
[Origin=Unknown],[Reason=Unknown]
06:06:02,
Dialing '99254753'
06:06:32, Idle
06:06:33, Idle
Therefore, the out-going call to the PRI PSTN is:
10:59:01.005: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x5B03
        Sending Complete
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98397
                Exclusive, Channel 23
        Calling Party Number i = 0x0081, N/A
                Plan:Unknown, Type:Unknown
        Called Party Number i = 0xC1, '9254753'
                Plan:ISDN, Type:Subscriber(local)
*Dec 6 10:59:01.513: ISDN Se0/0/0:23 Q931: RX <- CALL_PR
I've looked through my SIP trunk on the CUCM side and for Inbound Calls, Connected Line ID and Presentation Name are set to "allowed" or "default" doesn't make a difference. RTMT Port Status also shows no "caller", so I'm thinking there is some way to set or allow the calling number on the Unity Connection (8.5) side.
Oddly enough, I also noticed that in Unity Connection> Telephony Integrations > Port Group, if I change the Contact Line Name from nothing to "Unity" (or whatever), the Q931 debug outbound doesn't show ANY "Calling Party Numer - = XXXXX" and the carrier throws out the BTN as the ANI.
10:46:00.837: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x5AFF
        Sending Complete
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98397
                Exclusive, Channel 23
        Called Party Number i = 0xC1, '9254753'
                Plan:ISDN, Type:Subscriber(local)
Any ideas on where/how CallerID comes from, on Unity Connection with a SIP integration?
THANKS!!
Mike.

I did not- my work around has been to put in a name for Contact Line Name under Port Group Basics Switch configuration in Unity Connection- this for some reason keeps CUCM from sending ANI TYPE/PLAN information in the Q931 message, and my carrier then sends a default ANI of the circuit's BTN. When I have time, I'll open up a TAC ticket.
Mike.

CU MeetingPlace Express 2.1.1.2 Compatibility with CUCM 7.1+

Afternoon all,
According to Cisco's compatibilty matrix, Cisco Unified Meeting Place Express version 2.1.1.2 is only compatbile up to CUCM 7.0.
I understand that CUMPE 2.1.1.2 is coming to end of sale life. However, if it currently works with CUCM 7.0, then surely it will work with later releases of CUCM up to 7.1(3)?
I appreciate Cisco might not support it if there is a problem, but was hoping someone else was running MPE 2.1.1.2 with CUCM 7.1(3b)
Thanks
Jamie

Hi Jamie,
The Compatibility Tool does show support for MPE 2.1.1 with CUCM 7.1 (x)
Cisco Unified Communications Compatibility Tool
http://tools.cisco.com/ITDIT/vtgsca/VTGServlet
Here are 3 groups running this similar combo;
https://supportforums.cisco.com/message/3145002#3145002
https://supportforums.cisco.com/message/1330041#1330041
https://supportforums.cisco.com/message/3150066#3150066
Cheers!
Rob

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Automating user creation for Unity Connection when sync'd with LDAP

Hi
Is it possible to automatically create users that sync with unity connection?
I have a unity connection 7.0 server that is sync'd with LDAP and i use a ldap filter so that only users with a specific attribute are sync'd. I can see the users when i try to do an import but is there anyway that they can automatically be created

No
Check this check box so that Cisco Unity Connection gets basic information on Connection users from the LDAP directories that you specify on the LDAP Directory page. Data is synchronized only for the Connection users that you created by importing users from the LDAP directory. Connection does not automatically create new Connection users when new users are added to the LDAP directory.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg100.html#wp1069724
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

CIPC 7.0.5 compatibility with CUCM 9.1

Hi
I'm trying to figure out if Cisco IP Communicator 7.0.5.0 is compatible with CUCM 9.1
All i can find is the "Cisco Unified Communications System Release Summary Matrix for IP Telephony" but this matrix is "turned upside down" from my question.
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html
/Tony

Hi Tony,
It may work with CUCM 9.1 but with some limited functionality as it has not been tested with CUCM 9.1. Please check the release notes of the CIPC 7.0.x version
http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/7_0/english/release/notes/CIPC70_RN.html#wp116331
Highest callmanager version listed is 8.0
Ideally you should be using version 8.6 or higher
http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/8_5/english/release_notes/CIPC_Release_Notes_8_6_chapter_00.html#CIPC_RF_S79BC94C_00
It clearly lists cucm 9.1 as supported cucm version.
HTH
Manish

Is UCCX 8.5(1) compatable with CUCM 8.6

I just checked the Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide and CUCM 8.6 is not listed yet.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
CUCM 8.6 addresses quite a few bugs specific to running CUCM on UCS was recommended to me by TAC.
If its not compatible yet, is there a timeframe when the compatibility guide will be updated to reflect CUCM 8.6 ?
Will it be with the upcoming SU2 for UCCX 8.5(1) ?
Thanks

Bvanbenschoten,
CUCM is not listed currently on the internal guides even for SU2. It is possible this may get updated, but it will be a while before we know this. CUCM certification generally lags the release of the product if for no other reason then it is such a quickly released product. If you would like, you can post this question back in about 2 months and hopefully we'll have some news. If I see something before then, I'll certainly let you know too.
Regards,
Robert W. Rogier
CSE -- TAC, UCC

Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1)SU1.

For 24 hours I’d like to run Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1). Unity Connection 1.2 isn’t supported anymore, we are migrating to Unity Connection 8.5(1) but I wanted to do CallManager 4x to 8x upgrade the first night, and Unity Connection 1.2 to 8.5 upgrade the second night. All new hardware so using DMA and COBRAS.
I'm not looking for it to be "Supported" just want it to work 24 hours while migrating...
Unity Connection 1.x Compatability Matrix will likely never show CallManager 8.5 since UC 1.x is EoL
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html
Jason Aarons
CCNP/CCDP/CCVP
Consultant

The primary factor in the integration here for SCCP is the TSP version. You can verify the version of TSP running on Unity Connection with the procedure noted here: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/1x/release/notes/121sr2ucrn.html#wp37944
It's a Windows box so the procedure is the same as with standard Unity. Check the properties of AvSkinny.tsp in the \Windows\System32\ folder path.
If you don't care about official support and it's only temporary then I'd say check to ensure that TSP is fairly recent and, if needed, upgrade to the latest release available for install on CUC 1.2(1). Run a number and tests and make sure 1) things function as expected and 2) you don't get a load of TSP errors in the system/application logs.
Cisco notes that product support is based primarily on testing and since Unity Connection 1.2(1) is outdated and CUCM 8.5(1) is brand new, it's not likely that this combination will be tested anytime soon ... but the TSP compatibility between 8.0 and 8.5 is likely to be similar if not the same.
Hailey
Please rate helpful posts!

Unity Connection - Certificate from cucm no more trusted for encrypted calls after upgrade to 10.5(1)

Hello Support Community,
i have a strange problem:
after upgrading my cucm and unity connection from 9.1 to 10.5(1) enctrypted calls are no more working.
situation 1: CUCM is down, Subscriber is up: Encrypted call to Unity Connection work correctly
situation 2: CUCM is up: Encrypted Calls to Unity Connection not working.
i get the following Info in the log for the Connection Conversion Manager:
19:35:21.053 |15865,,,MiuGeneral,25,Invalid Certificate: Received Certificate -----BEGIN CERTIFICATE-----
MIID8zCCAtugAwIBAgIQc/fBdUz1Zdh4CXhcPqGVuDANBgkqhkiG9w0BAQsFADBw
MQswCQYDVQQGEwJERTELMAkGA1UEChMCSVQxGzAZBgNVBAsTEkhlbGxnYXRlIFRl
XD0oD9d5MQ==
-----END CERTIFICATE-----
doesn't match with stored Certificate: -----BEGIN CERTIFICATE-----
MIIC2DCCAkGgAwIBAgIIJWCm4bSdt+kwDQYJKoZIhvcNAQEFBQAw
-----END CERTIFICATE-----
so where does Unity Connection cache this certificate and how can i delete/replace it?
the cert shown in the logs is the one from cucm: ("CallManager"), i recreated it through cucm os administration, now i see the same error message on unity connection for the new recreated certificate.

Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico

Cisco unity connection 8.6.1 / VMware workstation 10.0

Hi
Downloaded the iso file UCSInstall_UCOS_8.6.1.20000-1.sgn.iso to install Cisco unity connection.
Downloads Home
Products
Unified Communications
Unified Communications Applications
Messaging
Cisco Unity Connection
Cisco Unity Connection Version 8.6
Unified Communications Manager / Cisco Unity Connection Updates-8.6(1a)
Installing the same in VM Ware workstation 10.0, but not getting the selection for unity connection. Its automatically installs CUCM 8.6.1.
Please let me know any specific vmware settings to install unity connection 8.6.1.

You are not getting UCxN option because your VMware configuration is not complying with the minimum requirement to install Unity connection.
If you are not installing through OVA template then look at the VM configuration minimum requirement section of that particular version from the link shared by Aman.
Thanks
Manish

Unity Connection 8.6 compatibility with CUCM

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