Unity Connection 8.6 LDAP or CUCM Import with german special characters called "Umlaut": ä, ö, ü

Hi,
for jabber 9.1 integration i sync'ed all users at Callmanager, Presence and Unity to our LDAP (MS AD). with CUCM and Presence (both 8.6.x), it works fine, just Unity Connection sync the Users from AD, but i cannot import Users with german special characters ä, ö, ü (i.E. German Name in LDAP-su: Müller).
Jabber 9.1 need for Voicemail Integration the AD Authentication. Know somebody, if there is an Workaraound or Fix ?
This is a general issue, with or without Jabber, with sync directly from AD, or indirectly through CUCM (sync'ed with AD)
thx and regards
Jacky

I located an identical defect (CSCts28455) that was closed as unreproducible. The defect references CSCtj73444 "Add support for UTF-8 password to LDAP and RADIUS/MSCHAP" which is added to 8.4.2 with the recommendation of RADIUS/MSCHAP or LDAP only for international character support. It would make sense to go to the latest in your current train (ie: 8.4.4.1.ED) and see if the issue remains. What you want to do appears to be supported.
Matthew

Similar Messages

Unity Connection not passing CallerID to CUCM over SIP Trunk

I'm trying to get CallerID working for Unity Connection Device Notification (and it seems everything else), however, when I run UC Remote Port Status Monitor and the Call-Out goes to CUCM for the Device Notification, no caller ID is presented to the CUCM SIP trunk.
06:06:02, New Call, CalledId=, RedirectingId=, Origin=16, Reason=1024, CallGuid=,
CallerName=, LastRedirectingId=, LastRedirectingReason=1024, PortDisplayName=LFC_CUCM-1-134,
[Origin=Unknown],[Reason=Unknown]
06:06:02,
Dialing '99254753'
06:06:32, Idle
06:06:33, Idle
Therefore, the out-going call to the PRI PSTN is:
10:59:01.005: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x5B03
        Sending Complete
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98397
                Exclusive, Channel 23
        Calling Party Number i = 0x0081, N/A
                Plan:Unknown, Type:Unknown
        Called Party Number i = 0xC1, '9254753'
                Plan:ISDN, Type:Subscriber(local)
*Dec 6 10:59:01.513: ISDN Se0/0/0:23 Q931: RX <- CALL_PR
I've looked through my SIP trunk on the CUCM side and for Inbound Calls, Connected Line ID and Presentation Name are set to "allowed" or "default" doesn't make a difference. RTMT Port Status also shows no "caller", so I'm thinking there is some way to set or allow the calling number on the Unity Connection (8.5) side.
Oddly enough, I also noticed that in Unity Connection> Telephony Integrations > Port Group, if I change the Contact Line Name from nothing to "Unity" (or whatever), the Q931 debug outbound doesn't show ANY "Calling Party Numer - = XXXXX" and the carrier throws out the BTN as the ANI.
10:46:00.837: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x5AFF
        Sending Complete
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98397
                Exclusive, Channel 23
        Called Party Number i = 0xC1, '9254753'
                Plan:ISDN, Type:Subscriber(local)
Any ideas on where/how CallerID comes from, on Unity Connection with a SIP integration?
THANKS!!
Mike.

I did not- my work around has been to put in a name for Contact Line Name under Port Group Basics Switch configuration in Unity Connection- this for some reason keeps CUCM from sending ANI TYPE/PLAN information in the Q931 message, and my carrier then sends a default ANI of the circuit's BTN. When I have time, I'll open up a TAC ticket.
Mike.

Unity Connection 8.5 change to LDAP Sync/Authentication

In Unity Connection 8.5(1) Subscribers were imported from CallManager before LDAP was setup, however I then realized I needed LDAP Authorization/integration and enabled LDAP. Users still show CallManager Integration and the LDAP radio box is grayed out.
Can I change the users Integration to LDAP somehow without deleting/adding Subscribers?
If I need to delete them, I assume I can COBRAS Export, Delete subscribers, then add back in integrating with LDAP not CallManager?

Jason,
Here is a doc that explains how to perform this operation:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac105.html#wp1074612
Regards
Solomon

Unity Connection 8.5 alias to ldap username mismatch

Hello,
Can someone help me to determine the correct way to integrate LDAP into CUC after mailboxes have already been created from end users in CUCM especially when the ldap user ID and the CUC alias do not match?
From the cisco guide:
For every Cisco Unity Connection user that you want to integrate with an LDAP user, if the value of the Connection Alias field does not match the value of the LDAP user ID, use Cisco Unity Connection Administration to update the Connection alias so that they do match.
Does this mean that I can change the CUC alias for a voicemail user before doing the ldap integration with no impact to the end user?

Hi Ricardo,
Yes, you can change the alias at any point without
impacting the end user We have to do it all the time
when people get married etc.
Cheers!
Rob

Unity Connection - Certificate from cucm no more trusted for encrypted calls after upgrade to 10.5(1)

Hello Support Community,
i have a strange problem:
after upgrading my cucm and unity connection from 9.1 to 10.5(1) enctrypted calls are no more working.
situation 1: CUCM is down, Subscriber is up: Encrypted call to Unity Connection work correctly
situation 2: CUCM is up: Encrypted Calls to Unity Connection not working.
i get the following Info in the log for the Connection Conversion Manager:
19:35:21.053 |15865,,,MiuGeneral,25,Invalid Certificate: Received Certificate -----BEGIN CERTIFICATE-----
MIID8zCCAtugAwIBAgIQc/fBdUz1Zdh4CXhcPqGVuDANBgkqhkiG9w0BAQsFADBw
MQswCQYDVQQGEwJERTELMAkGA1UEChMCSVQxGzAZBgNVBAsTEkhlbGxnYXRlIFRl
XD0oD9d5MQ==
-----END CERTIFICATE-----
doesn't match with stored Certificate: -----BEGIN CERTIFICATE-----
MIIC2DCCAkGgAwIBAgIIJWCm4bSdt+kwDQYJKoZIhvcNAQEFBQAw
-----END CERTIFICATE-----
so where does Unity Connection cache this certificate and how can i delete/replace it?
the cert shown in the logs is the one from cucm: ("CallManager"), i recreated it through cucm os administration, now i see the same error message on unity connection for the new recreated certificate.

Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico

How to find Unity Connection 8.6 users whose AD account is disabled

I have a Unity Connection 8.6 server that is integrated with AD. My main issue going forward is the user maintenance. If a user is disabled in AD, the user's LDAP integration status changes from "Integrate with LDAP Directory" to "Do Not Integrate with LDAP Directory". I understand this is default behavior when the server syncs with AD just as it does on CUCM. When administering thousands of accounts, there are going to be times that I'm not notified of someone leaving the company (more often than not). I need a way to search for these users in the server as most, if not all users are LDAP synced with mailbox. I have tried exporting the users with mailbox and I can't find any difference between an active and inactive AD user.
Any suggestions?
Brian

Hi Brian,
If you use BAT in Unity Connection and export users with mailboxes, when Connection is integrated directly with AD, the LdapCcmUserId field will be present with their AD username, when it's disabled, the field will be blank.
HTH,
Chris

Cisco unity connection question

Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
I am sure that when pub is down we cannot add a mailbox, but want to make sure
Thanks,
Uday

Hi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active so that:
•The cluster can be assigned a DNS name that is shared by the Connection servers.
•Clients such as email applications and the web tools available through the Cisco Personal Communications Assistant (PCA) can connect to either Connection server.
•Phone systems can send calls to either Connection server.
•Incoming phone traffic load is balanced between the Connection servers by the phone system, PIMG/TIMG units, or other gateways that are required for the phone system integration.
Each server in the cluster is responsible for handling a share of the incoming calls for the cluster (answering phone calls and taking messages). The server with Primary status is responsible for the following functions:
•Homing and publishing the database and message store, which are both replicated to the other server.
•Sending message notifications and MWI requests (the Connection Notifier service is activated).
•Sending SMTP notifications and VPIM messages (the Connection Message Transfer Agent service is activated).
When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.
When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
To monitor the status of the servers, the Connection Server Role Manager service runs in Cisco Unity Connection Serviceability on both servers. This service performs the following functions:
•Starts the applicable services on each server, depending on server status.
•Determines whether critical processes (such as voice message processing, database replication, and message store replication) are functioning normally.
•Initiates changes to server status when the server with Primary status is not functioning or when critical services are not running.
Note the following limitations when the publisher server is not functioning:
•If the Connection cluster is integrated with an LDAP directory, directory synchronization does not occur, although authentication continues to work when only the subscriber server is functioning. When the publisher server is functioning again, directory synchronization resumes.
•If a Digital Network includes the Connection cluster, directory updates do not occur, although messages continue to be sent to and from the cluster when only the subscriber server is functioning. When the publisher server is functioning again, directory updates resume.
About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
The publisher server assumes responsibility for publishing the database and message store when the cluster is functioning normally.
When the publisher server does not have Primary status (for example, when the administrator manually changes the status of the other server to Primary, which automatically changes the status of the publisher server to Secondary), the other server assumes responsibility for publishing the database and message store.
The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 8.6 call transfer to non-unity extension

I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

Unity connection - how to verify if an email of the voicemail is being sent out

Hi Guys
I am running unity connection 8.5 and I am integrated with exchange 2010. Single inbox seems to be working fine for all users except one. The users info in unity connection looks fine and is pulling down from AD using the LDAP integration just fine. He seems to get voicemail in email about half the time.
I would like to verify if I could what is leaving the Unity connection server to show the issue is related to the users pc setting or the exchange server.
Any way I can use a tool to verify that when a voicemail is left Unity connection sends the message to the exchange server?
thanks
Bill

Hi Bill,
There's no easy way other than looking at traces, really. I'd check to see if the client machine is using Outlook in cached mode, or if they're doing any type of scheduled archiving, or sending voicemails via rules to a local .PST, etc.
Hope that helps,
Brad

Migration of Unity Connection from 8.6 to 10.x

Hi,
Am planning to upgrade from Unity Connection 8.6 to Unity connection 10.x. My current unity connnection 8.6 is running on Cisco MCS 7825 H3 Hardware.
As my UCS upgrade license is expiring in another 15 days, am planning to upgrade the latest available version.
Is MCS 7825 H3 is compatible for 10.x unity connection and can i directly upgrade from 8.6 to 10.x .
Pls suggest

Hi Aman,
So my understanding is..
First .....
1) From the Physical Server take a DRS Backup.UC 8.6
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Intall the 10.x with same config like hostname ip etc.. Both PUB & SUB.
4) Restore the DRS Backup of 8.6..on 10.x VM ware
5) With the help of cobras migrate the licenses.
Second
1) From the Physical server take a DRS Backup of UC 8.6.
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Install the 8.6 (same version) on vmware with same config like hostname ip etc..Pub & Sub.
4) Restore the DRS Backup on vmware.
5) Get the license from cisco.
6) The upgrade the UC 8.6 to 10.x ..
Which is correct aman First or Second.
Also am confirmed that Unity Connection (UC) 10.x can be integrated with CUCM 8.6.
Regards
Jagadish

Cisco unity connection 8.6.1 / VMware workstation 10.0

Hi
Downloaded the iso file UCSInstall_UCOS_8.6.1.20000-1.sgn.iso to install Cisco unity connection.
Downloads Home
Products
Unified Communications
Unified Communications Applications
Messaging
Cisco Unity Connection
Cisco Unity Connection Version 8.6
Unified Communications Manager / Cisco Unity Connection Updates-8.6(1a)
Installing the same in VM Ware workstation 10.0, but not getting the selection for unity connection. Its automatically installs CUCM 8.6.1.
Please let me know any specific vmware settings to install unity connection 8.6.1.

You are not getting UCxN option because your VMware configuration is not complying with the minimum requirement to install Unity connection.
If you are not installing through OVA template then look at the VM configuration minimum requirement section of that particular version from the link shared by Aman.
Thanks
Manish

Cisco Unity Connection Single inbox with Exchange 2010

I have a new installation of Unity Connection 8.6.2 using single inbox with an Exchange 2010 cluster frontended by a Netscaler load balancer.Functionality that does not work is when a new message comes into outlook and the message is read or deleted it does not update the status on the phone- IE turn off the MWI or if the message is deleted it is still a new message in Unity. If you click reset in the user unified message account, the status gets updated.
TAC says its a blocked port on Exchange TCP 7080 but that is open.

I followed this document :
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumg020.html
but when i try to integrate CUC with exchange 2010 , i didn't find is clear enough
do you have Step by Step more clear than that link becouse my lab very close to your case.
Regards

Messages imported with COBRAS do not appear in mailboxes

I used COBRAS to export users and their messages from Unity Connection 8.0. Then I imported the users and their messages in Unity Connection 10.5. The users were imported successfully but, even though the log shows the messages being imported, the mailboxes are empty. What can explain that the messages are not associating with their corresponding users? Can anything be done to associate the messages after COBRAS finishes?

The query works fine when I create a new page, new tabular form etc. in my app.
This is a possible workaround but my previous page has a bunch of dynamic actions and javascript and stuff that is going take a fair amount of time to get working properly in the new page. I am just completely baffled. The exact same sql query returns rows in the db. A new page/report returns the proper rows. But the existing (and apparently broken) report only returns the rows that were in the table prior to my manual insert. Anything I added after insert is not getting returned in the old report. I'm stumped.
Edit: I should also mention that I performed the insert in sqldeveloper using a database link to the source table. Perhaps there are issues with APEX when using db links? Strike that - I just tried a simple SQL insert and those records aren't being returned either.
This is the strangest behavior of apex I've ever witnessed. If anyone is internal to Oracle and wants to look at my app I'd be happy to grant you access.

Unity Connection 8.5 not import CUCM end users after reinstall

I needed to reinstall a Unity Connection 8.5 server (server crash due to power failure).
After the reinstallation and reconfiguration of the CUC, the same does not synchronize and / or import users from CUCM (version 8.5).
The CUCM is integrated with LDAP.
The version of servers are:
- CUC = version 8.5.1ES16.11900-16
- CUCM = version 8.5.1.11900-21
Before CUC crash, I could import users usually.
The test in AXL servers in CUC is normal: (Test message successfully sent to AXL server 172.16.21.11:443).
Any sugestions?
Regards,
Ronaldo Gama

Hi Ronaldo,
This is because the CUCM actually holds a database where all of these users are still tagged as being imported into UC already. You'll have to get fancy with some SQL queries, you can try these, but do it at your own risk.
Open SSH to the CUCM
1) For each user, find the mapping row:
          run sql select pkid from enduserappservermap where fkenduser in (select pkid from enduser where userid = 'my_user_alias') and fkappserver in (select pkid from appserver where ipaddr = 'my_connection_server_ip')
In the query above, replace my_user_alias with the alias of the end user and replace my_connection_server_ip with the IP address of the Connection server (or whatever the old Connection server IP address may have been if you changed it after the rebuild).
2) Delete the mapping row:
You should only get back one row. Delete it. Replace my_pkid with the actual pkid that you got back:
          run sql delete from enduserappservermap where pkid = 'my_pkid'
Try to import that user again via AXL. That's the user by user way of doing it if you don't have too many, but if you're confident they all can be deleted at once you can do the following:
1. Find all of the users mapped
           run sql select * from enduserappservermap
2. The users should all have matching value in the "fkappserver" object ID column if they were mapped to the same pre-existing Connection server. Once you've confirmed the "fkappserver" object ID of the old UC server, issue the bulk delete command, this is irreversible!
          run sql delete from enduserappservermap where fkappserver = 'fkappserver_for_old_UC'
Hope that helps,
Brad

COBRAS Import for Unity Connection 8.5 and Subscriber LDAP Integration Status

Using COBRAS Import for Unity Connection 1.1 Build 212 with Unity 4.2 Voicemail Only and Connection 8.5(1)SU1 with LDAP Directory Integration
When I run COBRAS the old alias matches the new alias and my desire is for subscribers being moved to be LDAP inegrated. However after COBRAS runs, the radio box for LDAP Integration Status on the subscriber is set to Do Not Integrate with LDAP Directory. Is there a way for COBRAS to select Integrate with LDAP Directory when the alias matches on LDAP?

Hi ben,
If you are just importing from and not authenticating against LDAP, then the PIN comes
from the Connection Template you used to build the users;
Note that no passwords or PINs are copied from the LDAP directory to the Connection database. If
you want Connection users to authenticate against the LDAP directory, see the “LDAP
Authentication” section on page 9-7.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg040.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 8.6 LDAP or CUCM Import with german special characters called "Umlaut": ä, ö, ü

Similar Messages

Maybe you are looking for