Unity connection 8.6 subscriber language installation

hi all,
would appriciate if someone call let me know if there is any downtime expected when installing a secondary unity connection with anohter language (french CA). we have the primary up and running fine. when installing the french language we have to stop connection manager and connection mixer services. i am just wondering if this only for that server on which the language is being installed or not on both servers. i am just little concern becuase the primary is already in production.
thanks a bunch.
vijay

Hi Vijay,
You can refer to the following link for adding a language to the unity connection cluster 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1067223
If you want anyone to call you and explain the procedure, sorry to say but you might have to open a TAC case for that.
- Atul
Please rate, if this helps!!

Similar Messages

How to add Unity connection Subscriber to Unity connection Publisher

I have configured 1 of my Unity Connection 8.5.1 server as Publisher and i have applied all the license on that server.
After doing so, I am trying to configure the second server as Subscriber but in the Initial configuration where it asks whether this server is a first node or not?
I picked no and i have entered all the first node information and click on to proceed.
It comes back with the attached error?
Any ideas what could be the issue?
Thank you all

Hi Karamalomari,
Did you start with an earlier 8.0 version when building the Pub and then
upgrade/patch to 8.5 during the install? If so you may be hitting this bug;
CSCtn61453            Bug Details
Applying 8.5.1 software as patch results in corrupted CUC installation.
Symptom:
After fresh installation of 8.5.1 software, we can notice several problem symptoms.
- Connection services and Connection DB does not start
- System cannot be accessed via web page
- Informix error messages for certain CLI commandsExample :- show cuc cluster statuscom.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.
Command failed
Conditions:
It is observed during fresh installation of Unity Connection product when installation was
started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.
Workaround:This issue will be resolved in 8.5(1)su2 and Unity Connection 8.6 and later. So applying those versions of software as a patch during setup process will not encounter this problem.If you are installing affected version, first, perform a fresh installation of earlier version of software using the install media. Then after verifying the installation, proceed with the upgrade to 8.5.1su1 as a separate process.
Status
Fixed
Severity
2 - severe
Last Modified
In Last 3 Days
Product
Cisco Unity Connection
Technology
1st Found-In
8.5(1)ES1
Fixed-In
8.6(0.89)
8.5(1.0)ES42
If not, did you follow these steps? Specifically the NTP config on the Pub and adding the
Sub to the Pub as the first step
Configuring the Subscriber Server in a Cisco Unity Connection Cluster
To configure the subscriber server in the cluster, follow these steps.
Caution You must configure the subscriber server on the publisher server by using Cisco Unity Connection Administration before you install the subscriber server. See the "Configuring a Cisco Unity Connection 8.x Cluster" chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/cluster_administration/guide/8xcuccagx.html.
Procedure
Step 1 If you configured Network Time Protocol on the publisher server, ensure that it is synchronized with an NTP server before you install the subscriber server. From the Command Line Interface on the publisher server, enter utils ntp status. Ensure that the output indicates that the server is synchronized with an NTP server.
Note If the publisher server is not synchronized with an NTP server, installation of the subscriber server will fail.
Note When you are installing Cisco Unity Connection on a virtual machine, you must specify an external NTP server.
Step 2 On the First Node Configuration window, read the Warning and make sure you have correctly configured the publisher server. To continue with the installation of the subscriber server, click OK.
The Network Connectivity Test Configuration window displays.
Step 3 During installation of a subscriber server, the system checks to ensure that the subscriber server can connect to the publisher server.
•To pause the installation after the system successfully verifies network connectivity, choose Yes.
•To continue the installation with a pause, choose No.
The First Node Access Configuration window displays.
Step 4 Enter the connectivity information for the publisher server and choose OK.
The system checks for network connectivity.
If you chose to pause the system after the system successfully verifies network connectivity, the Successful Connection to First Node window displays. Choose Continue.
Note If the network connectivity test fails, the system always stops and allows you to go back and reenter the parameter information.
The SMTP Host Configuration window displays.
Step 5 If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note To use certain operating system features, you must configure an SMTP server; however, you can also configure an SMTP server later by using the operating system GUI or the command line interface.
The Platform Configuration Confirmation window displays.
Step 6 To start installing the software, choose OK, or, if you want to change the configuration, choose Back.
Step 7 When the installation process completes, you get prompted to log in by using the Administrator account and password.
Step 8 Complete the post-installation tasks that are listed in the "Version 8.x Post-Installation Tasks" section.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html#wp613327
Cheers!
Rob

How to use multiple languages in unity connection for greetings

Hi All,
I have unity connection 7.5 Version. i want to use multiple languages for greetings. i mean i have different users from different geographical location. so i want to use engilsh, french and spanish. can i customize my setup like that.
Regards
Pardha

Are you talking about the user greeting? Then have them record the greeting anywhere they want in whatever language they want. If you install multiple locales you can have each user record greeting in different language as well and then the appropriate language greeting will be played on who addresses this user by using "inherit language" feature. Though this will only work when addressing messages from withn voicemail, not by dialing from phone as that will simply use the default routing rule, unless you create custom rules.
HTH,
Chris

Installation CUCM 10.X & Unity Connection

Hello,
I have a question about the actual installation of both systems, so i'm not using a pre made file on the website of cisco which you convert to a floppy image.
When i installed CUCM, i made my lab switch the NTP server by giving it the following command:
- config#ntp master 1
The call manager saw all of this & the default gateway also and it al worked perfectly and the Call Manager installed. When i did the same installation for Cisco Unity it did not work, it would not reconise the NTP nor even the default gateway and the installation did not proceed. This strook me as very weird, as the installation of the call manager did succeed with no issues.
Rebooted the switch : Didn't work
Resetted it as NTP : Didn't work
Laptop as NTP: Didn't work (Registry in Windows 8), if someone knows a decent program it would be a plus
Cisco Unity Connection wasn't even able to contact the default gateway of the vlan, it was 1 switch. The vlan had an SVI and IP routing was enabled.
Does anyone have any suggestions to these kinds of problems, which approaches did work?
Kind Regards,

Hi,
So yes the virtual machines had the same network settings and were in the same IP subnet aswell.
In ESXi i configured both the network cards, 1 active & 1 backup so i didn't need to create a port channel. I put up 2 VLAN's one for the management of the ESXi and one for the UC applications, so tagging was enabled.
My switch configuration was extremely basic
Just 2 vlan's 100 for data & 200 for voice, this resembles the environment it will be later installed.
The vlan's were SVI's and ip routing was enabled, i was able to ping from one vlan to another.
It had the command:
NTP Master 1
I knew it worked because i forgot during the installation to correct the clock, it was still 1993 and i had an issue with uploading the licenses, i resolved this.
So call manager was getting all of the NTP information
But during the Unity installation it all didn't work/respond, still very weird. The ports to the ESXI were configured as Trunk

COBRAS Import for Unity Connection 8.5 and Subscriber LDAP Integration Status

Using COBRAS Import for Unity Connection 1.1 Build 212 with Unity 4.2 Voicemail Only and Connection 8.5(1)SU1 with LDAP Directory Integration
When I run COBRAS the old alias matches the new alias and my desire is for subscribers being moved to be LDAP inegrated. However after COBRAS runs, the radio box for LDAP Integration Status on the subscriber is set to Do Not Integrate with LDAP Directory. Is there a way for COBRAS to select Integrate with LDAP Directory when the alias matches on LDAP?

Hi ben,
If you are just importing from and not authenticating against LDAP, then the PIN comes
from the Connection Template you used to build the users;
Note that no passwords or PINs are copied from the LDAP directory to the Connection database. If
you want Connection users to authenticate against the LDAP directory, see the “LDAP
Authentication” section on page 9-7.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg040.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 10.5(1)SU1a Publisher/Subscriber failing over

Recently upgraded to Unity Connection version: 10.5.1ES78.11901-78 from 9.1.2ES46.12900-46.
After upgrading we are experiencing an issue whereby the pub continually fails over to the sub without any obvious reason for the fail over. We've experienced this bug before on 9.1.1 which was the reason for the upgrade to 9.1.2. There is no bug case that is established for this issue on v10.5(1)SU1a. Pub is still taking calls in secondary state but obviously the need for stability between the nodes is necessary.
Anyone else experience or know of any issues on this most recently released version?
Thanks

To start with you can check if the replication is setup correctly and if any core dumps are being generated on the servers.
utils dbreplication runtimestate
utils core active list
HTH
Manish

Unity Connection VM installation on UCS C210M2

I am attempting to upgrade my MCS Unity Connection from MCS 7.1.5b to a VM on UCS 8.5a.
I am have a strange problem - when I try to install CUC 8.5.1 on a VM the disk says the product is not support on current hardware.
I have tried numerous OVA templates and I have also tried increasing resources in the default templates - all to no avail.
Templates tried -
CUC_1000_user_v1.0_vmv7.ova
CUC_8.6_vmv7_v1.5.ova
Any ideas ??
Any help appreciated.

Take a look at your UCS server and ensure that it meets the following requirements:
Table 6 Cisco UCS-C210M2 Platforms
Feature
Description
Model numbers
VTG: UCS-C210M2
R210-2121605W
Supplier
Cisco
Form factor
2RU
Mounting
Rack-mount
Physical processor(s)
Two Intel 2.53 GHz quad-core Xeon E5640 80W CPUs, 12 MB cache, DDR3 1066MHz
Physical RAM (as shipped)
24 GB: Six 4 GB DDR3-1333MHz RDIMM/PC3-10600/dual rank 1Gb DRAMs
Physical hard disk
10 146GB 6Gb SAS 15K RPM SFF HDD/hot plug/drive sled mounted
RAID controller
LSI 6G MegaRAID PCIe Card (RAID 0, 1, 5, 6, 10, 60) — 512WC
RAID configuration
2 drives in RAID 1 (VMware)
8 drives in RAID 5 (virtual machines)
Total available disk space
RAID 1 array: 136 GB
RAID 5 array: 1022 GB
Hardware reconfiguration required
None
CD-ROM or DVD-ROM drives
1 DVD-ROM drive
Tape drive
Not applicable
Power supply
Redundant on the chassis
More information
http://www.cisco.com/en/US/partner/products/ps10516/index.html
Source:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html#wp760981
HTH
Adam

Unity Connection Voice Mail ports

Hi experts
I hava simple question.
I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
Thanks

Hi Jack,
Can you try installing the cop file from the following link
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
Although this bug fix is for installations with one CPU you can give it a try.
HTH
Manish

Problem with uc-locale-en_GB-8.6.2.1-12.cop selection on unity connection cluster

Hi All,
Hopefully someone can help me out. I'm trying to install uc-locale-en_GB-8.6.2.1-12.cop on our unity connection cluster which is running 8.6.2.20000-2. The cop files successfully installs and I've rebooted the both servers but I cannot select the language anywhere in unity connection administration.
I suspect this is because I'm running 8.6(2a) from the cisco site and not Unity Connection 8.6(2) Engineering Special 12 as per the release notes for Unity Connection 8.6(2a). Are Cisco likely to release language packs for version 8.6(2a)? Otherwise I guess I'm going to have to try and raise a TAC call and get access to the engineering special so I can gain the british langauge back again.
For reference :-
admin:show version active
Active Master Version: 8.6.2.20000-2
Active Version Installed Software Options:
uc-locale-en_GB-8.6.2.1-12.cop
ciscocm.refresh_upgrade_v1.1.cop
cm-locale-en_GB-8.6.2.1000-1.cop
Thanks,
Mike

Hi Mike,
I'm not sure about the versioning, but am curious if you followed these steps;
To Install Connection 8.x Language Files from a Disc
Step 1 Stop the Connection Conversation Manager and Connection Mixer services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Stop.
d. Wait for the service to stop.
e. Also under Critical Services, in the Connection Mixer row, select Stop.
f. Wait for the service to stop.
Step 2 Insert the Languages disc in the disc drive.
Step 3 Sign in to Cisco Unified Operating System Administration.
Step 4 From the Software Upgrades menu, select Install/Upgrade. The Software Installation/Upgrade window appears.
Step 5 In the Source list, select DVD/CD.
Step 6 In the Directory field, enter the path to the folder that contains the language file on the CD or DVD.
If the language file is in the root folder or if you created an ISO image DVD, enter a slash (/) in the Directory field.
Step 7 To continue the language installation process, select Next.
Step 8 Select the language that you want to install, and select Next.
Step 9 Monitor the progress of the download.
Step 10 If you want to install another language: Select Install Another, and repeat Step 4 through Step 9.
If you are finished installing languages: Restart services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Start.
d. Wait for the service to start.
e. Also under Critical Services, in the Connection Mixer row, select Start.
f. Wait for the service to start.
g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.
Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1054157
Cheers!
Rob

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Unity Connection 8.0 Intrasite-networking and SMTP Smarthost

Hi,
Two Unity Connection 8.0 clusters:
Cluster1: ServerA (Pub) and Server B (Sub);
Cluster2: ServerC(Pub) and Server D(Sub)
We want to setup intrasite networking between those two clusters. As listed in the networking guide of unity connection 8.x:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnet020.html
The followings are the requirement for SMTP or SMTP Smarthost.
(1) The servers that will be networked together are directly accessible through TCP/IP port 25 (SMTP), or SMTP messages are routable through an SMTP smart host.
(2) For Connection clusters, you must have a smart host available to resolve the SMTP domain of the cluster to both the publisher and subscriber servers in order for message traffic to reach
For the redundancy consideration, such as when one cluster's publisher is down, the subscriber can still send or receive message from another location, as per the documentation, a SMTP smarthost is required.
I am questioning if this external SMTP smarthost is really required, since in case the customer could not provide us the Smarthost to relay the message, how should we do?
If we configure SMTP Access for Cluster Subscriber Servers as listed in http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnet020.html#wp1053483
will this exclude the requirement of smarthost when one publisher server is down?
Thanks,
JJ

Editing prompts such as it is will probably never be supported by Unity or Connection - for a request like this it would have to be provided in the conversation (phrase logic) as an option to use one term or the other.
I know it seems like just hacking and slashing the prompt files should be a no brainer and we're just being obstinate by not allowing it but that's not the case.
Many of the prompts used to construct the language specific phrase files are used in more than one place (i.e. each phrase does not have duplicate WAV files for each "token" used to make up the complete phrase - they get shared) - so it's a dangerous thing to go in and start replacing prompts here and there since it many times has unintended consequences. Supporting folks going in and making such changes and then calling TAC because something "sounds funny" is a daunting task as you can imagine.
once you open that up to other languages it gets gnarly in a hurry. The last voice mail system I dealt with that actually allowed for this type of thing was Repartee (DOS based system back in the 90s) - and when it got ported to OS/2 and then Windows support for direct prompt edits was yanked for the same reasons.
so long way of saying direct prompt edits are not in our future I don't think. I can pass on your concerns with "ID" vs. "Extension" anyway...

Unity connection stop take call every 25 minutes

Hi,
first sorry for my english.
last week i had cucm version 6.1.5 on mcs 7845 h1 and unity connection on mcs 7845 h2. all work fine.
last weekend i upgrade my cucm to version 8.5.1 and i backup the publisher to restore on UCS R210-2121605 (on virtual machine).
i keep the unity connection server on the MCS server.
yesterday on load (many call in same time) the system coming very slow to answer every 20-25 minutes for 5 minutes and unity come back correctly after 5 minutes.
last night i changed server. i toke backup of my mcs to restore on new install of UCS (new installation of unity connection).
during the night all my setup (cucm and unity) work fine.
this morning i have the same trouble. each 20-25 minutes i can't reach voicemail pilot.
I don't have any rtmt error, the cpu and memory of unity and cucm are normal (around 10%).
Alex

this is the solutoin
my unity was registred on call manager publisher on IP 10.64.1.10/255.255.255.0 gw 10.64.1.1 and my subscriber 10.64.1.140/255.255.255.0 gw 10.64.1.129.
my unity connection have ip adress: 10.64.1.170/255.255.255.0 gw 10.64.1.129.
i have i trunck between the 2 switchs with 3 vlan inside. the call managers and unity are in the same vlan but my cucm publisher are in a different building.
i don't know why, but i registred unity connection on subscriber and it's stop freeze each 20 minutes.
the theory said my cucm cluster and my uinty are in the same network (it's work fine before my upgrade) suppose to work and the same network and for communicate outside this network each server toke how gateway. but not each 20 minutes
Alex

Unity Connection 7 with overlapping extension

Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
Please, anyone could advise me how can I proceed with this configuration?
Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
Thank you very much!!!
Bruno

Voice Mail Ports Rejected in CUCM - Unity Connection

Hi to all,
I have a CUCM v9.1 cluster (1 Pub and 2 Subs) with two device pools (DP_Site_A and DP_Site_B), each DP has a call manager group that has the Subscriber for each site as the Primary CUCM Server in order of registration: DP_Site_A -> CMGroup_A ( 1° Sub_A and 2° Sub_B) ,
DP_Site_B -> CMGroup_B ( 1° Sub_B and 2° Sub_A).
The issue that I have is that when I configure the voice ports in the CUCM with either DP_Site_A or DP_Site_B I always get those ports as "Rejected" in the registration status BUT if i leave the DP for the voice ports as default they get registered and actually work fine with voice mails.
My Unity Connection is v9.1 too.
Any ideas about what can be causing this behavior??
Thanks in advance for your help.

Hi Alfonso,
Can you check these settings in CUC for the "Secondary" CUCM (Sub) server config
to make sure the Subs are listed as part of the SCCP registration;
Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
a. Under Cisco Unified Communications Manager Servers, click Add.
b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
# Table 6-16     Settings for the Cisco Unified Communications Manager Servers
# Field
# Setting
# Order
# Enter the order of priority for the Cisco Unified CM server. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers.
# IP Address or Host Name
# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port
# Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# TLS Port
# Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# Server Type
# Click Cisco Unified Communications Manager.
http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html
Cheers!
Rob
"Talk about a dream
Try to make it real"
- Springsteen

Unity connection 8.6 subscriber language installation

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